 Tell us what's poppin We are on twitch. We are Not live, but you can leave a like comment subscribe turn your post notification bells Let's continue to grow the family from Chicago to the UK right above me If we do go live you happen to miss it you can catch any highlights on here Maybe if I decide to put them but twitch is free And you don't even have to sign up you can sign up as a guest or just go Search my name as a guest and rewatch the entire streams like by yourself fast forward through and see if there's anything good, you know The link to that is down below The link to the merch is down below and a link to the patreon is down below. So salute This is scam interceptors So I watched the intro by myself. I'm not gonna watch it over again, but like What they do is they sit in a room with a like a dude. That's like a tech guy And they stay will listen to the calls to see if people are getting scammed and then they Intercept and tell them that they get scammed and sometimes they pull up. I hate scammers. So this might be like elite I don't know. So I think scammers are the worst type of criminal like in my opinion One we have dubbed the online shopping scam. Oh, this is oh wait, let's go who could be getting into hot Team using thou the big thoughts. Oh Here we go. This is the beginning If you think you would never get caught out by a scam Then think again because that's exactly what the person in this next film thought to But when the scammers called and persuaded her they were from one of the biggest companies in the world She found herself at risk of losing thousands That's what I'm saying. Like they only they only target people with androids If you got an Android, you probably got scammed last week. Think about it because an iPhone I don't know if you know because you don't have one Android user an iPhone It pop up scam likely Steve Jobs and his predecessors was on the on the money with this they talk about scam likely you get me Talk to me now In our purpose-built scam hub in BBC HQ in Glasgow Team members Nick and Lindsay have spent the morning secretly watching scammers at work It's about the third or the fourth successful one that we've seen today. That's got so far as Trying to get somebody to open their online banking account They think they've spotted a victim here in the UK who could be getting into hot water We can't hear any sound on this call But on his screens Nick can see that over 5,000 miles away in a cold-cutter call center fraudsters appeared to be carrying out a particularly clever scam One we have dubbed the online shopping scam Who starts with a phone call out of the blue when a recorded voice tells you there's been suspicious activity on your online Amazon shopping account Thank you for placing an order with Amazon, you know the crazy thing is like Amazon like like a lot of these places will let You know from the app like they're suspicious activity Like don't even like like you don't really even get a call lately anymore The app itself will let you know something ain't right. Your card will let you know something They're right on you have been charged 399 pounds on your card if you have not made any such purchases or transactions Then kindly press one to speak to Amazon customer service. Thank you. You're then put through to the scammers They tell you that you need to secure your Amazon account, but for that to happen You have to let them access your phone Computer so they can guide you And it's here we pick up never let nobody that you don't trust take over your computer screens or any Anything like that man Anything like that this scam These scammers have already convinced their target to download software onto their mobile phone And the victim has no idea that this could be financially fatal So right now this scammer is in the phone whoever these people are they'd scam and they're doing God's work The software the victim has installed gives the scammers the ability to earn their target's phone You see their phone screen so we can see that they are currently trying to access their online banking Obviously the scammers seeing that as well so the scammers getting their grubby little mitts on every little bit of information They can it would appear that this person who's being scammed at the moment has never used their online banking before so they are Going through all the steps that you would go through if you were setting up any online It's an older woman older man or older in creating a password and Unfortunately, this person rather than being guided through it by someone from their bank or a family member They're actually being guided through it by a scammer Nick and team member Need to quickly note down any personal details for this person to try and save them from this scam Okay, you get that name. Yeah Belinda Sinclair a full name is a great starting point for the team But they need to quickly get more information to try and help this lady who's at serious risk of losing Now the scammers using his computer to take still images of what is on his victim screen now What's on his victim screen right now? It is the amount of money in her bank account It is a negative codes account numbers. It's really everything they would have bank accounts. Oh That's how much Okay pets at home Amazon. It is the sort codes account numbers It's really everything they would need to really clean her out the victim Belinda Holds a few accounts with this bank and she's clicking through each one Exposing each balance to this money hungry fraudster Okay, this person has An amount of money in their bank account that will be very appealing to the scammer. They will push this scam hard. I'm sure She got so she got there. He's cool. He and she Sinclair. They don't yet have any contact details for her quite an unusual name though, but Linda's also they got to actually do some detective work They got the name that I gotta go search for who it is. They got to find call them. They got a Pull up do something. Oh, it's also a well-known actress. Is it? The team suspect that the victim could be retired British actress Belinda Sinclair But without a phone number they can't get in touch with her to tell her she's being scammed and Belinda's situation Is quickly getting worse So we're into stage two of the scam now this person is now going to be coached to Download a piece of software that's like it like an online banking app from what the team can see I make her transfer It seems the scammers have convinced Belinda that her existing bank account has been compromised And the only way to keep her money safe is to move it into a new secure account in her name Belinda you're really falling for this Belinda Ain't no way that your bank again your bank is gonna call you to do this to move money out of their Account and move it into another bank account the transfer new secure account in her name Presumably to make the transfer seem more plausible the scammers are asking Belinda to set up this new safe account With a well-known and perfectly legitimate bank Revolute This particular banking app is used by millions of customers worldwide for speedy money transfers But in this instance scammers are trying to persuade Belinda to open and transfer her money into one of these accounts But this is all part of the con The victim will then transfer money from their account here Into that new account here and eventually makes his way back to the scammers though Belinda hasn't lost any money yet Until the team can get contact details for her. She is in serious danger of doing so I'm not lying. That's kind of spicy. Hold on. That's like This person might be about to try and Google something. They're going to Amazon. This person's going to their online shopping account again Hopefully this will give us an opportunity to see some details. Here we go Could be the lifeline Nick and Lindsay need even an address will do So we might get a chance here to pull some details on this person that would give us the opportunity to get in touch with Them that we so need to stop this from going ahead Y'all can get this far into somebody's account and that like the child can't get the number How y'all can't get the number but y'all can get all it is Y'all can see everything that's going on but can't get the number Give us a fine number We've got an address for There's more addresses No phone numbers As well as doing their own research the team also need to keep an eye on the scammers screen in case any contact details come up there I Got a phone number briefly in that flash. There was two numbers. There's a vague life line Was it a mobile you got on the landline mobile. It's just so quick. Of course. It was flash. It was a flash on On the screen See that the victim is talking to the scammers on her mobile phone so she may not answer But they have to try Yeah, let's try that mobile number. Yeah, no harm is there? No. Ah, okay. It looks like this person might have jumped out Let's take this chance to call her for some reason Belinda's call to the scammers has been cut off This is Nick's chance to stop this crime before they try to reconnect So the race is on Hurry up, Nick Coming up later. She'll have her call centers are Sadly call centers aren't the only place scammers operate Where else thieves and fraudsters are stealing and scheming in almost every aspect of life But that doesn't mean we have to just put up with it across this series What another thing that I really can't stand is bikers Like I get it if there's a bike lane salute Do your thing but like don't make a lane for yourself inside of a car that's inside of a lane That's for cars like move like you don't you don't you know, I'm saying you don't run this Meeting the regular people who are fighting back against these crooks to make their communities a better place to be And a perennial issue plaguing our streets and towns is bike theft It's a massive problem and thieves are cashing in But one man fed up of watching the bike crooks run riot in his town decided this was one crime He was gonna put the brakes on Mention Cambridge and most of us think of beautiful colleges I always like Cambridge man for from a archa from a from a architect Standpoint like I'm really in the architecture Architect like you know, I'm trying to say man. I'm into it. I'm into how buildings and stuff look so It looks like I always thought Cambridge was cool looking who roars on the river cam a little bit posh for me But you know it looks still look nice But this city is also a crime hotspot Cambridge has become synonymous with by why he's still on a bike with his over you know, except It's a problem so big that one local man has decided to take on the city's bike thieves himself Like me and by confronting them to get victims their bikes back I have reason to believe that you guys are stolen this bike. That's not something that I can accept Omar Terry walls day job is working with one of Cambridge's oldest rowing clubs That's a boat. That's a robot The boat big as the iPhone. It's about as thick as the iPhone Who's sitting in there? Little booty human beings are sitting in there. That's tough. I could pause first of all, but I could not get in there But the rest I can't swim anyway, so I wouldn't even dare of the time He's tracking down criminals It started off with me coming across a post by somebody who'd posted up on a Facebook selling page To say that help my bikes have been stolen and she put up these pictures on there Omar quickly spotted the woman's bike being sold online and got in touch. I Just didn't want this this this poor victim to lose out. She could see her bike being sold She turns to the police the police couldn't help and it must have been But if the crime is not big enough for them, they're not even Frustrating for her so I could spend three four hundred dollars on a good bike and they don't care like I could help The desire to help set Omar on a mission to intercept thieves and reunite cyclists with their bikes I'm meeting Omar to find out about his operation which starts with a Facebook page So if I've had a bike stolen I would turn to the page I'd post up the make the model a picture of the bike and details of where it was stolen And very quickly would have you know what this ain't to this ain't really a scam This is just fevery, you know Sam, but like nevertheless YouTube I do not condone it but when I was a child. Oh, yeah, you better not leave your bike around me personally I'm just trying to let y'all in a little bit of Where I was from taking bikes was like a thing. We used to take so many bikes And we never even sold them. We just ride them and just leave them where we was done for the day You know I'm saying I've got so bad that I had took a bike Allegedly and I had rolled it somewhere and somebody I put it down, but I wasn't done and somebody stole it for me somebody stole my Allegedly stolen bike of people on that if they've happened to see one of the regular I'm grown now God has forgiven me Thieves go off on that bike then will be our connect the dots The 9,000 people in Omar's Facebook group are like spies across the city Getting in touch if they spot a missing bike from Omar's list So this is somebody that's just posted up only yesterday to say that she had a bike stolen at the at the Cambridge Cycle Park there's an awful lot of comments on there In fact, somebody's already come up on there to say that your bike has been spotted someone's actually put a photo What they believe is the same bike correct and someone else who's not the owner with it. That's right Wow While group members are scouring the streets for missing bikes Omar turns detective He trawls second-hand sales sites looking for suspicious sellers One of the things that we look out if it's if it's on Facebook for example or if it's on on gumtree We look at how recently that that profile was created. Okay, if it's a newly created profile There's a very strong possibility that it's a fortune like this is a nice bike, bro This is a nice bike I'm not even like this the type of bike that I would want right now But like except like the only thing like because I'm not like competitive or I'm not trying to look for speed I'm just trying to get a little exercise like I wouldn't want this I wouldn't want to be bent over like this. This is a heavy bend right here like This is a toot that thing up mommy ride the bike bend like and I don't want my butt to do that this high pause I it wouldn't feel right. So I this is too competitive, but it's a nice bike If he's wary of an adverts Omar cross checks to see if it's been reported stolen on his website If someone is selling a bike which you believe is linked to one that you've seen on your site as recently stolen What would you do then I'd liaise with the The the victim first of all, what is your day job? Once we've got full assurance that that actually it could well be their bike The first point of call would be look speak with the police now if the police Can't intervene or they can't help in any kind of way. That's where we would Work out some sort of a tactic to approach that seller directly It's then that Omar uses an unusual technique and one we absolutely wouldn't recommend you try at home He poses as a potential buyer and as in this case Records himself meeting the suspected thief We think this bike stolen as is the one that you had beforehand as well I Yeah, we will take it by but as soon as somebody say I and you can take it. Yeah, it's definitely stolen and they stole it Omar films the entire confrontation I'm gonna try it. You know what? They just said do that try this. Oh, but listen I'm gonna go on Facebook market and look up a bike a random bike and pull up like I Think this this this my bike you stole it And if they be like man, man, you can take it. I'm funny. It's the first thing that come out. They mouse is you can take it cool Then I've done a great duty here You shouldn't have this bike anyway because you stole it Now I'm a rider and then I'm a post it like a yo I Got this bike back from somebody. They stole it. Let me know if it's yours if you can prove It's yours then it's yeah, I'll give it back to you But I'm a rider then till the end Yeah, there we go Call me Florida bike man Like Batman but bike man But they be having blicks in Florida I'm not against the bike back Later in the program we return to the scene of a crime every time I leave for the in Back in the scam hub at BBC HQ in Glasgow a scam is in full swing the victim Belinda Sinclair who the team suspect is a retired actress from London Significant sum of money she thinks she's on the phone to Amazon who says there's been suspicious activity on her account But it's all nonsense made up by scammers this activity on that look like a four zero comma Something something something dot something something. Yeah, she got them bags on her Her account, but it's all nonsense made up by scammers Luckily for the team the scam call has just been cut off So Nick is calling a mobile number. He spotted on the scammers screen earlier that he thinks could be Belinda's Hello, is that Belinda? No wrong number Okay, sorry. Bye-bye Wrong number. I'm gonna do you know a ball and we still don't have contact details for this person We thought we pulled her number off the screen because the note appeared the scammer had we thought it was related to this call It must have been related to somebody previous that they'd spoken to it was too good to be true on it The team has to get in touch with Belinda before the scammers reconnect how do we get her number nothing on 192 oh They're connecting the scammers move quickly and get back through to Belinda Cows so Nick and Lindsay have to pick up the pace That was a mobile we missed it. We were both so busy trying to find a Number for this person. We weren't concentrating on what the scammer was doing in her phone in that exact moment She just happened to be filling in her mobile, right. We might get it again When she clicks through Belinda is now almost fully signed up to the bank To transfer her money into Her final step is to set up the facial recognition login Our team can now see Belinda for the first time Live the actor. That's her. This is the actor The team now knows without doubt that this is 71 year old retired actress Belinda Sinclair. What does she act in? She's had several television roles in many popular series including doctors and family affairs Belinda doesn't know it but she's now minutes away from falling victim to a devastating scam That is definitely 100% her. Yeah. Okay scammers have now gained Belinda's trust enough for her to start moving money Into this new account Once again Belinda and the scammers call has been unexpectedly disconnected This is divine intervention have been bought some more valuable time And given that the scam has halted not once but twice now Nick has an idea We use screen recording software to track everything that we see so go back scammers and That obviously means that we can rewind the footage that we've seen. Yeah Rewinding the footage means stopping the recording of the scam in action and potentially missing any vital new victim contact details Fine, but go quick But with Belinda off the call to the scammers Nick decides to replay the information They have gathered so far and finds that phone number Okay, you ready? Yeah Back in but before Nick gets the chance to try the number the scam has resumed. Okay, she's still in the scam She's still believing what they're saying to her. They just lost contact with her for a second there But we'd need to try and get on the phone. So let's do that now You got the number though She got hopefully she got a call waiting Do it again either she or the scammers there have rejected our call do it again It's a tense time as the team think they have the right number for Belinda, but can't get her to answer Text her Nick has another trick up his sleeve send her text. Okay, I'll try one more time Text now. Hopefully we'll see this pop up at the top of her screen. Yeah, she's got a text. She's gonna read it Open the text now scam warning She hung up It seems as soon as the text from Nick appeared on Belinda's phone. It disappeared And I'm warning hang up. She's at real risk She might have seen it for enough time. Oh, please say she saw the message hang up They close it. There you go Belinda. It looks like Nick's plan may have worked Belinda appears to have ended her phone call with the scammer. She closed the session right this corner Hello, can I speak to Belinda, please speaking? Hello, Belinda. My name is Nick Stapleton. Yeah, I'm a journalist. I work for the BBC We're making a program about scam call centers. Yeah, that person that you were just speaking to on the phone Yeah, it's a scammer. Oh, yeah. Okay, Belinda. There's a few things that you just need to do to stop yourself from losing any money Okay Did they ask you to install something on your phone? Yeah, so Belinda I would delete that from your phone immediately Okay, I will do that. It's still trying to get back on to me. Yeah, please don't take any more calls from them Belinda It's really important you call your bank and you tell them that this has happened because that scammer They've had quite a lot of your personal information. So you just need to tell to tell your bank that essentially you've been Is this show still going on? This is 2022. The scammer, they just need to put a flag. Probably never picked up fully But I'm involved. Nick leaves Belinda to call her bank and half an hour later phones back to check in on her Unbelievable how they did it because I was sitting here with my daughter and she's looking at me and going, Mom, who are you talking to? Mom Well, look, I'm really I'm really really happy that we got your daughter was sitting right there and you ain't tell her what was going on She would have your daughter would have instantly told you hang up. I believe from what you did I'm extremely grateful. Thank you. You're welcome Belinda. See ya. Oh, I'm beaming because that was such a satisfying phone call So nice to hear someone actually say that our text works. So big win very happy with that one W's Belinda's bank put an immediate lockdown on her account to keep her safe from the scammers Later, I got a link up with Belinda Bike man again in the program. I met Omar Terriwall who is intercepting by crime by confronting thieves I have reason to believe that you guys are stolen this bike. That's not something that I can accept I'm not even alive. I'm not going to be out here being a vigilante Because people in America got Pume-pume-pume and that will pume-pume, you know, I'm saying me. I'm more of a mind my business, sir And if and if that type of negativity comes to me, then you know what? I am a pume-pume carrier as well and I will get active if needed to defend my self and my goods and my own Omar has come back to the scene of a crime Yeah, not too bad. Not too bad. Not too bad. You know what? That bike is not bad though It ain't having to do that that bad Five months ago Neil had his bike stolen from the cycle park at Cambridge Railway Station. He got a nice bike When I dropped it off, they were bikes here, but when I came back it was very empty So it was stood out on the rack, right? Hold on y'all Daughter's school is called my bad. I could edit this out and I probably will this probably be like nothing. Yeah, I wouldn't even know Early decent bike with decent spare. It's pretty expensive if I'm honest It's enough to attract a thief exactly exactly. I was absolutely livid Yeah angry didn't stink well that night because I would say say cross Yeah, wake up in the morning the first thing I thought I'd do is try some of the second-hand sites Neil very quickly spotted his bike being sold online So he contacted the police and Omar So for these garage bike area things are do you just go in and drop your bike off and they'd lock the whole Place down or do you lock your bike into the stall that it's in because I don't know if I trust this like Oh, yeah, just drop your bike off. We'll watch it now. I Would lock my entire bike all the way through this The page the details of the guy who was telling it to you and you gave me a couple names there and then so we're already on Leaves at that point sure Omar suspected it was being sold by a bike thief. He'd caught red-handed before So he hatched a plan to have Neil pretend to be a prospective buyer and meet the thief This footage shows the interception in action Confronting the thief could prove risky But on this occasion the man simply fled and with Omar's help Neil has his bike back I didn't even know you before You did your best to help me and I've got it back and you know, it's made my my day my year Police eventually caught up with a person who stole Neil's bike He received a four-week custodial sentence and was ordered to pay Neil 20 pounds in compensation as well as 128 pounds to victim support services Omar and his Facebook page reunited over 300 cyclists in Cambridge with their bikes since 2019 When you reunite a bike with its lawful owner, what is that feeling like for you? To see Their face and that joy it brings me joy You can see that it's definitely a lot more than just a bike to many many people For some it's their only mode of transport a lot of people in Cambridge don't have cars they need their bikes to get to work or to school and Taking that away from them really puts them back an awful lot That's one of the main reasons why I do help because I see that the stories behind the scenes I can see the emotional attachment that some people have to bikes Despite Omar's success, it's important to report any bike theft to the police who had worn against taking law enforcement into your own hands Confronting any potential thief comes with real risks as Omar knows There's not as much fear perhaps as there ought to be if I'm honest If anything, I'm actually a little bit Furious so my only objective at that point there is to get that bike off that person most of these sellers end up Stealing a bike the very next day for them. It's it's not much of a loss They will back away and move straight on to another bike But all of us can fight by crime by making you like if you if you if you're a bike thefter and you theft a bike and you get confronted and you fight about it like You really don't care you risking it all like it ain't your bike in the first place my boy you can do I You want to gel about like imagine good and locked up and being like yeah. Hey, why are you here, brother? stole a bike Got confronted through hands about it. Well, why didn't you just leave? Making it dumb. That's a stupid criminal. This is a dumb crime order for the thieves in the first place Omar recommends using a good strong deloc putting it through both the wheel and the frame Removing your saddle and also making a note of your bike serial number And if the worst happens and your bike does get stolen then make sure you've taken photos of it so you can prove it's yours if it turns up and of course bike insurance is always worth considering I Didn't even know that came bridge. There are signs of hope Last year Cambridge cheer police and partner organizations set up a campaign to help tackle the city's bike theft problem Meanwhile, Omar appears to be making it got so bad at one point when we used to take my son I'm talking. I was young. I was 11. These are grown men doing it They used the city used to make you if you bought a bike do it you could go register it at the police station And if somebody was caught on your bike, they was gone. They was good deal. There was some type of punishment. I ain't never got caught allegedly Because I never did anything like that allegedly But yeah an impact on the crime The criminals are aware of you. They're aware of this work that you're doing. Yeah, and they're less likely to go about Flying their awful trade because of what you've done. Absolutely This show is not on air anymore, but I'm here to make it great. It's helped in many kind of respects. Absolutely Yeah, it's a good thing We're going back to the hub Still to come this Earlier we heard how retired actress Belinda Sinclair was targeted by scammers claiming to be from Amazon She's come to meet me at the BBC's old broadcasting house I believe the lovely to meet you to tell me more about what happened during that call. We've seen it Thanks for coming in Tell me what happens my daughter had a baby Seven weeks ago. Oh, wow. So I'm a new granny. It's a bit of baby brain going on. Yeah, I think of nothing else and The phone went It was a woman Who was very polite and said I'm sorry to have to tell you this But I think your Amazon account has been hacked Really? She started saying well you need to do this Amazon wouldn't let you know And that's like Amazon be flagging stuff if it's too much going on that's not normal activity You know, they're gonna stop it themselves and notify you themselves Yes, and then we can do this and I said I'm sorry. I don't really understand What this is all about and she said okay? I'll put you on to my manager and so I thought oh, this must be Serious then so I'm listening and my daughter who's sitting opposite me going mom Who are you talking to? I said oh don't worry. It's all right. Don't worry about it So Was trying to get me to download these Applications that would help to cancel the account which I did like an idiot Distracted and caught up in the scam but Linda followed the scammers instructions in the belief that if she didn't she'd lose money But she's been left with a number of questions as to how they came so close to stealing her Cash, but if you would like to know what my team is able to see yes I'm very puzzled and bewildered now. I've got over the anger. Absolutely. Okay This here is actually What a scammer is seeing on their computer? Okay, everything is a mobile banking app right you are inputting into your phone Whilst you're doing that They're watching you So they were seeing my passcode Everything you are putting into that phone. They could they are watching the other side making a note of it including your bank details and This is all being Recorded by the scammers. How did they do that? I know they asked me to download two different things. It's only Application right it allows people to access Computers or phones from anywhere with the other person's Sacer scammers are using it for illegal purposes. Why are you installing that onto your phone? It's done exactly that. I'm gonna play through Belinda and I want you to have a look because there's gonna be something here Okay, it's gonna flash up on your phone that okay. I think he's gonna be personal to you And I'm sure you wouldn't want complete stranger. Okay. Oh It's my baby granddaughter You're right You know that they can see her Even yeah, I'm sorry. I just thought it was important for you to see that because This is how cold and callous these scammers are they have No care in the world about how much impact this is having on people like yourselves You okay, do you need a moment? Yeah, no, no, I'm fine. You're okay. I'm fine No idea. I had no idea that this was happening at all It's just you feel so foolish, you know, you just feel so foolish Belinda may feel foolish, but she's certainly not alone in 2021 an estimated 45 million people were targeted by scam calls and texts 45 million so many different people I've had That have been scammed in this way. I've got medical doctors that have been scammed in this way It doesn't matter who you are. It's not always the most vulnerable people. No, no, no It's this is season one episode one. No, you have not Y'all you ain't did all that yet These these are professional they catch you unaware. I should have been wise to it But they make it sound so plausible and that they're really on your side and trying to help you Should we just let it play on Do you recognize anyone from yes, I recognize myself There I am. So what we're looking at there Belinda is we can see an image of someone taking a selfie and that is you That is me And this is all that is really scary. I'm afraid this is all part of the scam They actually know what I look like as well Brings another how did it get to a number is It really does it really does Although Belinda didn't lose any money. It's left her feeling very exposed. Yeah, that's a You can't stop thinking about it Because you feel so foolish and ashamed actually and embarrassed Let alone absolutely furious with them. I'm just glad that They weren't able to get any money from you and you are now safe from the scammers Thank you. Let's learn Belinda for saving me. You know probably quite a lot of money A lot of money a lot of times Keep doing the good work Thanks so much We spoke to the company behind the software that Belinda was asked to install on her phone And it told us that while its software is used to connect customers devices with remote technical support worldwide Like other similar software if basic security features aren't followed It can be abused by scammers The company stressed that people should never give anyone they don't know access to devices And to be extra cautious about being contacted out of the blue by anyone offering help If you think you've been scammed then there's some steps you need to take straight away Firstly call your bank. The number is usually on the back of your bank card Remove any software that scammers asked you to install on your phone or laptop If you don't just know if anybody asks you to install anything on your on your phone or your computer or anything It's a scam Nobody's doing that They don't need that because they already have access to it I'm sure how to do this then ask a trusted friend or family member Change your passwords on as many online accounts as you can Report the crime to Action Fraud The UK's reporting service for fraud and cybercrime Go to actionfraud.police.uk or call 0300 123 2040 If you're in Scotland report the crime to the police on 101 These guys are professional fraudsters who don't care whose lives they destroy or what damage they cause They just move relentlessly from victim to victim leaving devastation in their wake We're back in our scam hub at BBC HQ in Glasgow And team members Nick Lindsay and I are keeping tabs on the activity of an illegal call centre in Kolkata We can see the scammers computer screen and hear their side of the calls They're already a few minutes into trying to con a new victim in the UK We need to find out who this person is because we've got nothing at the moment have we Although we don't know who their target is yet it sounds like the scammer is running a different but equally effective type of scam one we've called the subscription refund scam It all starts with a call that see that's the thing man. They be picking good They be picking good stuff to try to get you like oh, yeah, we can give you a subscription back You so you're sub to this this and to that, but I'm sure you don't want to be or do you or can we get you your money back Let's help me help you like that be sounding good because people people not gonna deny you getting the money back It tells you that you're being charged for an online shopping subscription We have placed your order for amazon prime membership and will be activated to your account in 24 hours If you have any concern with membership or refund Please press one worried you've been signed up to a subscription without your permission You press one to try and get a refund But what you don't know is you're actually being put through to scammers And that's exactly such an intricate intricate network of They be this is like because scanning is realistically. It's like a billion dollar industry probably Like there's a lot of people making crazy amount of money, but off off what like you're going to hell You're going to hell when it's all said and done. That's there's no place for you and up there no You didn't scan the millions of people hard-working people out of their hard earned money What's happened to another victim in this scam hub now? And why you want why why you want to cancel this membership, ma'am? We can hear the scammer talking the victim into installing software onto their phone This will enable the fraudster to see their victim's device We can hear the scammer has got them to open up Software which will ultimately enable them to see everything that's on this person's phone or computer here in the uk Now that is obviously of major concern And we're now going to have to look at ways of of speaking to this person Certainly sooner rather than later Fortunately very quickly the team get a mobile phone number for the victim on the scammer's screen Phone 0758 Lindsay can you have a look see if that number comes up with anything? Lindsay searches for the number to see if they can confirm a name But she needs to hurry We can hear the scammer is now asking their victim to fill in a form Don't do anything so we can generate the cancellation form While we can't see the victim's screen this time we've seen these kinds of forms before like this example They're fake created by scammers who convince victims to fill them in to get a refund But when they even look real victim does this the scammer claims there's been a mistake Instead of typing in 79 pounds 99 the victim is told they have entered 7999 pounds It's money which the scammer says has already been processed and sent to the victim's account and which now needs paying back Now open your google Right now you need to type it over there on the google Buy for Yankee or for Oscar So this is the fake refund form. Yeah, which they fill it and then Ultimately, it's going to be the big the big refund. We've sent you too much money. Exactly. You now need to send us nearly 8,000 The team need to try and get in touch with this lady All right, now type over there amazon 07 9 you need to type it amazon 07 9 No, bro, like he doesn't even sound like I'm not trying to be like judge a book by his cover, but like I'm There's no way I'm even entertaining this phone call I would have heard the voice and I would have instantly clicked Sorry, we've just got that one number for them. It's the mobile and it's the mobile that they're speaking to the camera Just call her though a mobile is useful We know that the victim will most likely not answer because the scammers are tying up the line We could consider sending call weight is a thing The danger with that is because this person is already speaking to them They could say these are just hackers. These are not to be trusted You are to ignore anything that comes through and obviously we don't want that's so suspicious though as happens No We might be best just to buy our time for now until we get a bit more information about the first possible. Yeah The scammers are desperately trying to convince the woman that the only way she can get her money back Is by filling in the fake form Ma'am, you need to do it right now. Okay, if you not do it ma'am, it may be charge you 79.99 No, no, no madam. You need to fill up this form because we already generated the cancellation ID With the woman resisting the demands to fill in the form the scammer is getting frustrated No, it will take a minutes ma'am. It will take a minute Yeah, the female is swiftly put through to another scammer Presumably in the hope that he may be able to convince her like a higher grade scammer Yeah, very good day to you madam. You're talking to the refund officer. How are you doing? Tell me the moment this listen, I'm gonna tell y'all how it would have went for me. Yeah Hello a very good day to you madam. You're talking to the refund officer. How are you doing today? I'm good, but like quick plan on my mom and phone g What is you calling me for bro? You don't think I know what's going on Now if I find you it's up It's up Quick plan on my phone. Gee something like that I'll play with dude like that Hold on. You know who you talking to? Boy, hey boy. Hey boy Then I would have hung up Madam you need to fill out the form right now because this form has a limited time offer if you A limited time offer on a cancellation form What like what are you talking? What are you even talking about bro? Where you at? Let me pull up. Let me pull up and fill it up. Let me pull up and fill it out I think we could get we can get a better understanding in person You know I'm saying Sir fill out the form later on what will happen. You won't be getting the refund So how you figure I ain't gonna get the refund if I fill it out an hour later What's the urgency? You know I'm saying it's my money that went to y'all right. How about I want to give y'all y'all can have that What if I was given to you as a blessing This scammer's tactic is to pile on pressure to fill out the form Threatening that if she doesn't do it immediately, she won't get a refund Huh? You need to put your first name and last name. It is your phone, right? But G how you gonna G? I don't need to put nothing Honestly, honestly, I'm trying to be patient with you. I'm trying to let you get up to your Through your script and you know, I just want to see where this lie that you telling me is going You know I'm saying because you think I'm boo boo the fool you must think you call it the clown like you think I'm a clown Huh? How you even get my number? The lady isn't playing ball and the scammer's getting angrier Okay, put any one of the address The amazon is gonna verify it So now you a lower your lower your voice when you was talking to me, you hear me Do you hear me yelling at you? Do you hear bass or volume or decibels in my voice? Go ahead turn the knob to the left buddy Turn it to the left Put any one of the address that you're resigning in And the name of the bank you need to put it over there. H is bc Are you doing it? No, I'm not I'm just listening till you waffle on Scammer's aggression has consequences Oh when she's hung up she's hung up, okay It seems the scammer simply pushed too hard Now is my chance to warn her that her suspicions are correct and not to answer another call from these fraudsters That's if we can convince her to trust us Let's let's phone her. Let's phone that lady now. She's just hung up I'll be done. That's her phone Hi, it's so sorry to call you out the blue like this. My name is Ralph Wilding calling from the bbc I just wanted to warn you that the person you are just talking to is not who they claim to be They are not from amazon. We believe they're scammers The woman asked not to be identified but she was grateful for our help I know this is quite a shock. If I'm being honest, y'all didn't even help like all y'all did was Call after to confirm what she had already thought We're trying to get you to fill out a form But they also put some software onto your mobile phone, didn't they? Are you able to remove that? That's really important. You take that off your phone because it actually would give them permission to see it From wherever they are in the world to see everything that's in your your phone. All right Oh, you've done it. It's gone. Good. Okay You actually hung up the call with them, didn't you before you went any further The main thing is you're safe and they've not got any of your money Okay, and you take care. Thanks. Bye. Bye. Bye Oh Great work there. Great work team. Um, he's sound the same in person as he do on the phone I'll be a whole different person depending on who I'm talking to on the phone Sometimes I gotta put my Harvard verse word voice on You know, I'm saying there's levels to what you got. You had you got a sound on the phone and things of that nature So that was a young university student Well, she said she was getting there they were quite aggressive with her at one point because she was questioning what they were asking her to do and They said I'm gonna pass you over to our security department and she said I've literally just heard you pass the phone physically And then They said you're gonna pass you to one more person and she thinks it was actually the first person she spoke to So again another layer of deceit that this lot are using to try and con people Um, she's thankful for our call and she's deleted the apps off her phone Just for peace of mind. She's gonna change the passwords on her banking app. Just good idea Just to make sure I hate having to change my password. It's annoying Doesn't matter who you are. I think they get you on the wrong day at the wrong time Successful intercept. You'll never get me Like not no call We haven't been able to identify all the call centers we've intercepted But we're continuing to investigate and where we can we'll be taking matters further That brings us to the end of today's all right. We don't need to see that But man, I'm fully entertained and although the show I know this show got cancelled But if you want to save your show From being cancelled, let me do a reaction to it Yeah, because I make it funny here. I'm funny. Tell all you like comment subscribe. I'm gone