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Published on Jun 13, 2008
Customer Service is designed for students interested in knowing more about the role of the professional automotive service advisor.
While the responsibilities of the service advisor are quite different from the auto technician's, the two must work closely together. Key to the service process is the service advisor's ability to translate both the customer's concerns and the observed symptoms into the standard language of a shop repair order. While the service advisor contributes to the diagnosis, the final analysis is the responsibility of the technician.
Bergwall's Customer Service Course examines the eight factors that affect Customer Satisfaction: Convenience, Positive Image, Professionalism, Brand Name, On-Time Delivery, Price/Value, Quality Workmanship and Trust and Confidence.
For more information Visit www.Bergwall.com
In addition, students will view video clips demonstrating examples of the proper way to meet customer's needs. In addition, students will view plenty of examples of what not to do when servicing customers.