 Hey guys, my name is Wilson today We're going to be talking about how do you set up a successful FMB shop a restaurant that's going to provide for you and your family and how we're gonna be able to do that is hire All-star team and what I mean by that is people who can actually run your business while you're away taking care of your family Traveling with your spouse and enjoying quality time with them All that can be done if you have an amazing team who can take care and really care For your business and a lot of times this is the number one thing that people struggle with which is to hire All-star team players and today we're going to dive right into that Make sure you guys stay till the end because I'm going to be sharing a lot more resources with you So then now we can download them for your exact business now that we know we need to hire an all-star team We need to understand how many people we need to hire and for what function do they serve? Mainly they are in three different categories. First of them is the front of the house. We're talking about servers We're talking about hostess. We're talking about bus boys So on and so forth right determine and identify the number of staff you need for each position within your front of the house Second is your back of the house. We're talking about dishwashers. We're talking about cooks Shoe chef. We're talking about preps all these different people that supports the delivery of your Serving and finally we're talking about support staff. We're talking about Braista's We're talking about your managers and these are your support staff a lot of times depending on the size of your location and your Offering these number of people would vary as well Which is the reason why some of the times they have overlapping duties just because they are a supporting staff Doesn't mean that they do not serve people a lot of times for example 720 suites We only have two staff at any given time They act as a server and they act as a cashier and they act as a barista at the same time And because of the fact that we're able to identify the type of talent we need and number of people that we have we're able to efficiently plan for them and efficiently utilize them to a point where our Labor costs is substantially lower than comparative staff comparative shops So that's the reason why it's super important for you to that be able to identify the number of staff you need for each of the Categories now that we have figured that out. We're going to determine what Constitutes and the characteristics of all-star team players who can take care of your business who has common sense So now that you have determined the number of staff you need to efficiently run your food and beverage shop We're going to determine what is an all-star talent all-star talent is not Skill set does not equate to someone's skill set all-star talent really comes back down to how their values are Aligned with your values. So what that means is that you if you haven't determined your own values Something that you believe in something that sets as a parameter of how you function as a human being And how you function as your your business then no one else can have that clarity and you can't match Your shop with talent. So it's super super important for you to define your values because it gives you so much clarity It gives your customers clarity. It gives your staff Clarity in terms of how you operate and if that is aligned then it's a match And when it's a match that's when you can have people who truly care and truly are able to bring value to you When that matches, it's just like matching with a significant other if the values match You guys can are compatible and you guys can talk a lot more same thing with finding snap It's like finding another significant other. So it's super important To first define your own values and how you operate your business to find your mission What are you trying to achieve and then find people who have Alignment in those values as well and once you're able to do that that itself is the foundation of an all-star player We're gonna be talking about the top five Characteristics now that you have that alignment of values that you should be looking for in your all-star player First of all is collaborative This person that you're hiring must be collaborative because in an environment that you're serving others an environment That has a team you need them to be able to work well with other people and if they're a lone wolf It's very very difficult for them to actually match and and be able to support your other teammates in a fast-paced Industry like food and beverage being collaborative and actually wanting to support others is crucial to the success of your Business which is the reason why this is the number one characteristics that I always look out for when we are looking for an all-star talent The second characteristic that you need to look out for in your all-star player is integrity So what does integrity mean integrity means to be able to walk the talk? What that means is that if you say that you're gonna be on time you better be on time if you say that you're gonna own up To a mistake then you better own up to a mistake if you say you're gonna you're gonna send me an email Then you better send me that email and that itself is integrity a lot of times When we are running a food and beverage business, we don't have time to babysit each other We don't have time to babysit our stuff So we need to make sure that they are able to be able to be accountable for what they say Because if they're not and if they're skimping out on let's say for example a process or a Ingredient or let's say for example someone's asking Hey, you know what can I have a cup of water and this guy's like yeah sure and he totally Forgets about it or they think that you know what it's okay my other my other staff or my other team can take care of that and just Be slimy in that sense then that itself is non integrity When you want to be able to have a business that you can walk away from a business and finding a staff that can take care of your business integrity is super important because That's exactly how you can earn a gain the trust for your team to be able to take care of your business Wow, you're able to walk away from that because you trust that they will do the right thing because they have high integrity And this is the number one reason why every staff that we hire has this core Characteristics which is high in integrity so many times actually I'm never at my ice cream shop And usually they were running with one or two people and if they don't have high integrity They do not have a high sense of more morals that doing the right thing all the time when the one is there Then it's very difficult for me to be able to manage multiple different locations let alone go travel Okay, so a lot of times I know they're doing the right thing because I'm getting feedback from secret shoppers We have cameras in place and we also have a lot of strong communication with them Which is the reason why there's so many times that they are proving themselves that they have high integrity Just because they have high integrity doesn't mean that you don't have to do your job Which is I'll constantly check up on them, which is to constantly make sure that everything is in place That's your job and that's the reason why it's super important to hire someone with high integrity The third type of characteristics that you should look out for an all-star player is Communicative and what I mean by communicative is that they are always and constantly in communication whether with you with the suppliers or with the customers because that really sets the Expectation of what is to come whether they're going to be on time or whether they're going to be late at least They communicate with you to let you know that they're going to be running at five minutes late because their bus is late or gone to an accident not itself allows you to prepare because they communicated with you Versus someone who does not communicate versus someone that thinks that being late for five minutes is okay And whereas you on the other hand is waiting on them for that five minutes because you don't know what's going on Because you have plans for them because you're expecting them to show up yet There's no communication which in turn makes you upset which make me in turn makes you frustrated And that itself is why communication is super super super important another reason why Communication is so important in the food and beverage industry is because a lot of times when customers come in they're expecting a certain experience and If there's anything that does not go along with that experience They need to be notified for example if they're meal Typical wait time for a meal is let's say 15 minutes Okay, and if your server fails to let them know that hey, you know what this item that you're ordering is a baked Item which takes around 45 minutes then your customers would be upset at the restaurant Not necessarily the waiter because they think that why is service so slow? Why is it taking 45 minutes my friends already finished their food? Why am I still not having my food and that itself is because of lack of communication Lack of communication does not allow the expectation to be sent and to be met So when you're looking for onboarding an all-star team an all-star player Always always look for this key trait, which is communicate is okay And that's the reason why I'm always in communication with my team all the time. It doesn't matter where they are It doesn't matter what's going on. I'm always asking them what's going on They're always updating me whether they're late whether they're staying behind for another half an hour Or whether there are any incidents that are happening so then that way I Myself have the expectation of what to say the fourth trait to look for in an all-star player is positive can-do attitude At the end of the day, would you want to work with someone who is always a Debbie downer Who's always telling you that they can't do this or there's a problem with this or that? You know what? It's difficult asking for instructions all the time or would you prefer to work with someone who is always having an Uplifting spirit always willing to take on a challenge Always having a positive can-do attitude that even if they don't know how to solve the problem They have the attitude of hey, you know what? I'll take on this challenge I'll be positive and I'll figure out a solution for solving this problem Always always choose for people who have the positive can-do attitude because not only are they Able to provide much more for you in terms of value, but then they're also able to solve Problems in a much more creative way and they're always gonna be able to influence other people on your team When you're working in a team environment Everyone's energy would be able to transfer around each other And if you have everyone in sync with a positive can-do attitude, it's like riding a dragon boat Okay, it's like when you're riding in a dragon boat when everyone is in sync That's when you're able to gonna be able to win the race But whereas if this guy is a Debbie downer and this guy is a positive can-do attitude Then they're out of sync and when that's out of sync your your dragon boat cannot propel and cannot win Not only does it bleed into the customer service when people come into our stores We're always if you look at our reviews People are always praising how our staff is so good with their customer service And a lot of times with customer service really comes with the attitude and what they believe in The fifth and final character is sick to look for in your all-star team And this is by far the most important is Authenticity and what I mean by authenticity is really being who they are People who are faking for example their values faking all these behavioral stuff just to get the job Does not go far because when it comes down to it when you're not there when you're not looking Their true self comes out their true Debbie downer attitude comes back out and that itself is Not good for your business. It's not good as a Talent you want to hire because they're not authentic to what they truly believe in a lot of times when you're interviewing Make sure you ask enough questions to be able to see whether they're authentic and whether All the answers that they give you are in alignment And when they're in alignment with different behaviors Then you can be able to see is this guy being authentic or are they giving you answers? Just to make sure that you hire them and give you the right answers Also, if they're not authentic, then they're not gonna last Okay, if they're answering your questions and if they're providing you with an impression of that being able to fit into your Community and your culture, but yet there is not really who they are this one bad apple will definitely poison the rest of your staff If they're not authentic So make sure you hire someone who's truly authentic to what they say and a lot of times what you can be able to see that through Not only the resume, but also their different in different social media profile to see how they truly act, right? Do your research when it comes to hiring and do your research in terms of understanding how this person is bring them out for a cup of coffee and Chat with them about their personal life and that itself would allow you to see much more about what this person is like Aside from being in a Interview session a lot of times when we at 720 hire I would actually go out with coffee for them with them to make sure that I understand who they truly are So then that way I can loosen them up and their true self which starts showing and when you see them interacting with let's say The barista or the cashier you're gonna people see whether they have integrity or not if you get it whether they are a positive person or not This itself is super important when it comes to looking out for an all-star team So now that we figured out what makes an all-star player that you want on your team an all-star player That's gonna be to take care of your business while you're away and while you are Traveling and taking care of your loved ones We are gonna be talking about the top four ways of how do you hire and look for these all-star players Number one way to hire an all-star player is by referral a lot of times I put super heavy weight on referrals because you are The average of the five people you spend the most time with and a lot of times if someone is already an a player that I truly value it's someone's an a player that I think can take care of my business Their friends that they hang out with with majority of the time Be and have the same values or similar values because if they are good friends Then that means that they match and they're compatible and if people don't have the same values a lot of times They don't hang out with each other which is the reason why referrals are so important whenever we're looking into hiring With all our staff whether it be our 720 suites dessert or my entertainment business We employ over a hundred people per year and a lot of these times around 70% of the staff that we hire are through referral of our staff because They have the same values They believe in the same things and I find this being the number one way in recruiting all-star talent The second way to be able to look for all-star talent is through your own website or your own social media People who buy into what you have to serve people who buy into your way of doing business people who buy into your vision And your values are often times Following your FNB and when they're following your FNB a lot of times if you are Put it posting out a job description or job recruitment letter or looking for talent You're gonna be able to attract these like-minded people who are already a fan of yours and that itself is super super helpful When we're talking about recruiting all-star players with the same values as yours For example with 720 suites every time we hire we don't post on job sites yet We always post on our Instagram We always post on our website because people who follow us for years and years and years They have friends and they buy into us and they themselves might be suitable for a job opening that we have or they have friends who may Be interested and they would refer us to them as well The third method to be able to hire an all-star team is through job sites and newspapers. This is something that I truly do not really Buy into however if you're starting out if you don't have people following you And if you don't have that team yet, this is a really good place to start And a lot of times you just need to do a lot more betting when you're posting on different job sites like Indeed like Craigslist or whatsoever You net definitely need to be able to lead through The whole process because it's just everyone that applies you don't have a pre-qualifier of whether they fit in your values Or not and that's the number one thing I find that out of ten people probably two of the people with Candidates would be suitable for our job based upon their values and what they believe in not necessarily their skill set Now to the two people we then need to make sure that they have all the five characteristics of an all-star player Before we can short list them and before we decide who to hire So the third method it would take a little bit longer And it would take a lot more in terms of interviewing process wise But nonetheless, you've got to start somewhere and this is somewhere you're gonna be able to start when you're just starting off The fourth and final way to be able to find your all-star team and all-star player is Headhunters consultants, okay This is by far the least of my priority because when we're hiring for an all-star team that to take care of our food and beverage business We are looking at a small establishment small to medium size. We don't have that Resource to be able to invest heavily in a headhunter because they come with that pretty hefty fee And because of the fact that we're not a multi billion dollar chain like cheesecake factories We don't need top talent who we're paying a hundred and twenty thousand dollars a year to take care of this whole Restaurant chain of us. We're looking for managers. We're looking for supervisors and in front of the house staff That can take care of stuff for us And that's the reason why I don't recommend you if you're starting off to hire Consultants or headhunters look for placements for you because first of all they come with a hefty fee and many times They do not entertain entry level positions That's why I do not recommend this method But nonetheless if you have the resources you have the budget and you're looking for someone a little bit more Experience then consultants and headhunters is also a way for you to be able to look for an all-star player So there you are the top five characteristics that makes someone an all-star player And then the top four ways to locate and find and to onboard your all-star players First of all, which is through referral second of all we're talking about your website your social media third websites and Job sites and newspapers and fourthly consultants and headhunters That's how you're gonna be able to find your all-star team a lot of times when really makes someone an all-star is When their values matches with yours because that's when they can truly care for your business Which allows you the freedom to be able to not work in your business But work on your business because someone truly cares for your business someone is capable and someone with common sense I really really hope you enjoyed this video because at the end of the day I'm just putting in everything that I've learned in the my last 10 years of business to create this video for you And if you want to learn a little bit more about how do you create a business a food and beverage? establishment from A to Z then check it out in the link below because I've Basically put in everything that I've learned in the link below. Okay, we're talking about how do you look for talent? How do you hire them? How do you retain them? How do you find your customers? How do you find a location? How do you negotiate for free rent? How do you market? Everything okay, so make sure you guys check it out in the link below in the next video I'm gonna be talking about how do you retain your all-star team the six secrets that I personally use So make sure you guys stay tuned make sure you guys subscribe So then that way you guys get the latest video that I'm gonna be shooting if you guys find this video helpful for your needs Make sure you smash the like buttons. Otherwise, I'll see you guys in the next video