 Good morning, good afternoon, good evening around the world and welcome to the IWA webinar on elevating utilities through the new IBnet data partnership. We will hear today from insights from actual practical experience of folks that have worked with the new IBnet partnership in very different roles in roles in quality assurance and roles in branches on environmental management and roles as heads and chairman of boards. We will hear from utilities around the world around what it meant for them to join the new IBnet data partnership and how it helped elevate their utility. In doing this, I'm very, very glad to share with you that indeed, as we had said, we will be able to do a tour around the world and hear from utilities in many different countries. My name is Monica Vibhapar, I'm with the new IBnet team at the World Bank and I am happy to welcome Walter Amnus from a mining water company in Manila, Ms. Seval Ostergiamman and Mr. Ahmed Aladak from ASCII and Ankara in Turkey, Mr. Castigo Kossa, chairman of the board of the water company Maputo Mozambique and Ms. Wendy Harrison Smith, the research and development manager at the National Water Commission in Jamaica. We will be hearing before we hear from them and get to find out a little bit more about their experience in their utility space. We will first be hearing from Marco Aguero and Berta Acheve at the World Bank that will introduce us a little bit to go to and understand a bit better than new IBnet piece. Before we do all of that, we want to hear from you, though. We want to hear where are you joining us from. So in order to do that, if you could use your mobile phone, go, you see up here, it says pollf.com forward slash new IBnet 915. And the question is, where are you joining us from? So we're trying to get to hear from you answer to the question. Where are you joining us from? If you are in the chat function, you can see the link to pollf.com forward slash new IBnet 915. And there you click on that, and then you can tell us where are you joining us from? Somebody has already said that they're joining us from Abuja, Nigeria. But if you can do a click, we actually will see that in the names, sorry, on the on the screen, you will see here that that big map that we all see. So we can see different people from different countries coming in here. Joie Kimbier, you also said greetings. Thank you for greeting us. And if you can, by any chance, click on the link provided in the chat function or that you're seeing on the screen to pollf.com forward slash new IBnet 915 and tell us where you're joining us from. We're 34 participants at the moment already. So I would figure that we're coming from many different places. So there's a few of us from Europe, some Africans, some North Americans. A few Latin Americans. Please click on pollf.com forward slash new IBnet 915 and tell us where you're coming from so that we get a sense for that. We would like to ask you one more question and hello to Sweden. Hello to Tanzania. I would like, we would like to ask you one more question. Gil, can you put up that question and we would like to hear from you whether you're familiar with IBnet at all? Maybe you are a frequent user. Maybe you've never heard about it and I'm wondering what is IBnet? Maybe you're somewhere in the between. And if I could say hello to the participant from Peru. In the meantime, and hello to the participant from Switzerland. IWA is a great network of water professionals. So we're not surprised to see you're coming from anywhere and everywhere. And while you're telling us how familiar you are with IBnet, let me share with you that we have been planning this webinar for several months with our colleagues from the International Water Association and IWA. And when we were planning it, we didn't realize how on time and quite important this particular webinar would actually be because in the meantime, we have agreed with IWA that we and the IBnet team would sponsor the participation of five up to five colleagues that work with utilities and who get their utility to enter their 2022 data and management self-assessment sometime between this past Monday and November 10, I believe, is the final date. So in the next four weeks, so if any of those listening in can get your organizations to join you IBnet and update their data, bring in their data and their management self-assessment, you can actually join us or you get a chance to join us to be amongst the five participants whom we will sponsor to join the IWA Congress in Kigali that is taking place, I believe, from December 10 to 14, so that we can all not only see each other on a webinar, but maybe even meet in person. And I'm welcoming participants in the meantime from Pakistan, from Romania, from the Czech Republic, and I can see we have quite a few participants who do not know much about IBnet and some who do know a little bit and then we've got a few frequent users. I believe Gil, we have a third and last question, do we? Do you want to put that up? Yes, we wanted to know whether you had any views on how data can support water and sanitation utilities. We will let this question run in the background so that you can add some of these questions as we go along throughout this webinar and we will use what you're putting there in terms of perspectives at the end to make sure we can reflect it with everyone. And I can already see that people are looking at decision-making as an input, finding solutions, that's what we use data for. Now, we let me now go to Marco Aguera and Bertha Machever and invite you to tell us a little bit more about what is new IBnet and how does it serve utilities. So, if I may invite you, Marco and Bertha to come in and tell us. Thank you very much, Monica, for that very good introduction. So, as Monica mentioned, my name is Marco Aguero. I'm a senior water supply and sanitation specialist based for now in Washington DC and working along Bertha and other team members on the process of the redesign and rollout and implementation of the new IBnet. So, as you can see, today's presentation, yes, is to explain a little bit more about the platform itself but actually the underlying objective is how to help utilities to improve their decision-making process by using their own data, by using their own insights. So, that's the overall overarching objective of the whole new IBnet. Next piece. So, what we know now is that data is a valuable resource that is actually produced by utility on a daily basis. Utilities produce data regarding the operation of the system itself around their managerial practices. Every day, utilities produce and sit on large quantities of data. But despite that, many utilities still struggle not to reach this turnaround process, moving from an unviable technical and financial utility to a pretty worthy and technical viable utility. So, it's a long process. And throughout the process, of course, you need data to support decision-making to reach your targets. So, the experience from the World Bank is that what we understand is that self-assessment can help you in two ways. One is to understand where you are, where you are at in comparison with others, but also to help you determine where you want to go. So, that is basically the two main reasons why data and comparing ourselves with others is really important. Now, IBnet, as many of you have been already acquainted to IBnet, since we saw one of the questions that most of you have been exposed at some point. IBnet has been around for more than 20 years now. It's a benchmarking platform that has been hosted by the World Bank and at one point collected data from over 2,000 utilities around the world. But it was mainly used by development planners and by academia. Rarely, rarely was used by utilities to help them in that decision-making process. So, we quickly understood, after assessing what has happened, the last two decades around data and data culture, we quickly understood that we need to transition to a more collaborative platform. So, this is what we decided to ask. To ask the different actually the different users of the data, the people that are at the forefront of the utilities to understand what were their pains and their gains regarding data gaps and data collection and also regarding how can they better use the data that they collect. So, this is just some examples of the user-centric design we follow. And for us, it was very important to put the utility at the center of all of this process. And we want to make the new IBnet work not for us as development planners, but mainly for utilities, as I mentioned, who are at the forefront of all the service delivery. So, this is how new IBnet was born. It was born as a place, as we would like it to be, the place where utilities can go and share their data, use their data, but most importantly connect and learn from each other. And as you can see, the new IBnet has actually three basic features. And if you go to the website, you will quickly see these features, the data entry portal, the dashboards, and the community portal piece, which is actually the place where utilities and regulators and any other stakeholder that has an interest in improving performance of utilities can go there and can learn from others. Now, you may be asking, okay, what's new about the new IBnet for those who have already been known IBnet in the past? Well, I can tell you five things. The first one is the new IBnet has been developed as a platform for data services, where utilities can go and check different insightful dashboards about their performance, easy to check insights. And as I mentioned at the beginning, it is important when an utility can compare themselves with others to quickly understand their position and where they want to go. So, this is one of the first main features. The second feature is that for us, less is more. The IBnet one had around almost 100 indicators, which translated in about 500 data points. And it was really, really burdened for these two to come up and complete that series of data. And that created whole different problems around their consistency, quality data gaps. And it was really unmanageable. So, we have reduced that to 15 core indicators based on an assessment we did for regulators around the world, where we quickly identify which were the 15 core most commonly used indicators by utilities. Third is the management practices. This is a self-assessment exercise where utilities get to reflect on how are they implementing the manager practices in different components of the services. This is an internal assessment. This will not be shared or it's not public for now. It will only be for the consumption of the utility themselves because we want to keep this a very honest exercise. In case of the KPIs, these indicators will be disclosable and accessible to the public. Fourth is peer-to-peer learning. This is where the community and community of practice piece comes in. You will have the opportunity as an utility member to share your data but also to connect with other utilities that are operating under perhaps similar context, similar circumstances and engage with them to understand how were you able to reach that target and learn a little bit from those. Most importantly is that utilities are in charge. This is a self-directed data entry. We have completely eliminated the use of Excel sheets. It's not actually a survey. What we want is for you to share the data but actually use your own data for decision-making purposes. The system is parametricized in terms of ensuring that the data that you upload is consistent enough and has the minimum quality needed. Next. Over to you. Thank you so much Marco and thank you everyone for joining. My name is Berta Machev. I'm working jointly with Marco and I'll take the slides over from here. So these are the 15 key performance indicators that Marco has mentioned. I wanted to note that these downgrade or the lesses more that we decided to approach and decided to take it was looking at what do generally regulators look at, right? There are so many indicators, there are so many data that utilities produced but we wanted to see okay what is it that usually regulators like to collect and to publish so that it's also comfortable to share with IBnet and share with others within the community of the IBnet. So we came up with these 15 indicators which are more related to I mean you all know these indicators very well. Most of them utilities collect on a regular basis. Some of them much organized that others but these are the indicators that we have. So operations for water supply and also on sanitation and we do understand that not utilities do sanitation. Some do not. So for those that do not collect information on sanitation then these indicators of course are not so you only provide those indicators that are collected on sanitation. We have on commercial operations, we have on financial management and then on human resources. I have to say here that we have an issue with this slide because we don't collect of course the continuity on water on sanitation. This was we thought about this in the beginning but this indicator was removed. So we need to revise this slide to reflect that. Looking forward to the future. We have seen that in most of the counters and developing wars and those are the ones that the World Bank works with. Of course we want all others to join us but they do sanitation not on the conventional way meaning that they have big sewers, big water treatment plants but they also have other kinds of service like off grid sanitation. So this is something that we cannot penalize utilities and say they don't do this service because they are doing that service just they're doing on a different way. In some cases utilities are not utilities but they're working with municipalities when others because if they provide what this what is going somewhere. So we want to know where this what is going. So we are working with our some of our partners to test these new sanitation indicators is going to be something very simple that we can also roll out next year. So we want also to see what we can do in terms of standard reports for utilities because at the end of the day if utilities have been dated twice you expect something back. So we want to see what is the kind of report that can be useful for you on your regular basis or when you report to your regulators or to your ministers or if you go to an event like this for instance that you want to share where you are. So you can use some of these reports and you can share it with other people and the new internet is going to be dynamic as you already see. This is the first year that you're collecting data with these 15 indicators but we see that as we go forward indicators will change. We have a lot of demand in terms of indicators on climate change. We are still figuring out how we can do that to be meaningful for utilities. Again, we need to make this very, very clear. This is to be meaningful for utilities. So how can we include climate resilience indicators that utilities can use and can share with others? Okay, so this is the dashboard that we have that shows on the new internet how are we comparing utilities against other utilities, right? So on this first phase we didn't want to bring, I mean, singular utilities. We wanted to see on one dashboard where in general utilities sit and then where utilities can be and they can compare against each other. So if you see, if I can use my pointer, if you see this is the mainland water services, which is also against one of our panelists, if you see this green dot shows where mainland seats compare with 50% of utilities that we have in the sample. So we see that most utilities in the sample sit on this line which is kind of a gray bluish line and this is where mainland seats compare to all those. And Wally will not let me lie because we had this discussion when we talked about non-revenue water in terms of liters per connection per hour. So most utilities in the sample, they sit on the lower spectrum, but Wally noted that, okay, my utility is a little bit above. So what is it that is happening with my utility or what is it that we are not doing that others are doing so that they are non-revenue water is better than ours. So this is the kind of exercise that we want to do with all of you or utilities that participate here and they can see, okay, what is it that can be done? Now these are other kinds of dashboards that we have where we can slice and dice and we can see more details. For instance, on your left side of the screen you see in terms of income groups and this you are looking at income groups based on what the bank won't bank the fines and then on the right side you also have more like one specific indicator where utility stand against others. Now going to the self assessment on the management practices, we looked at the what others are doing in terms of assessing or what are doing in terms of understanding how can KPIs can be improved. We look, we work with the world management survey and they're working on health center, on health sector, on health education and they are doing this, they're assessing their management practices and finding ways to improve their management practices now in such a way that then can influence positively on their KPIs. So these are the management practices that we have. So these are we have 27 questions related to commercial operations, commercial relations, operations and financial where the utility goes and then they select there's a set of options, the utility selects the option that they where they feel that they fit in and then at the end I'll show a thing on the next slide how we present that. But again here the management practices are going to change over time. And then one thing that you also wanted to highlight here and this is also what Marco mentioned, this is what happens in your kitchen. It's like we like to say on internet is if you go to a restaurant you like the KPI is the food that's presented in your table, right? But how the food is cooked behind the kitchen no one wants to know, right? So but you want to improve the practice that you have in your kitchen so that then the food that you present is very well presented and it tastes good. So this is why the management practices are not shared with anyone. Only those people that are able to assess the portal are the ones that are able to and provide the data the ones that can see the management why these utility seats and management practice. Myself speaking here I cannot see what practices Mr. Castigo has in his management practices. I mean of course I can open the system because I have that asset access but in this in this case I'm not doing that because I want Mr. Castigo to be very honest with himself and to discover okay where are my pitfalls where do I need to improve so that I can move on, right? And then again on management practices we also want to improve and bring more indicators or more questions on climate change on resilience so that we can also I mean work towards this a better a better world. So this is how the the management practices are presented. I know sometimes people have difficulties understanding this and we're trying to try to present it in a more friendly way but just going very quickly on this. This utility which of course we have hidden the name. This utility what it does in terms of of climate change it's look it's on three. So from the left to the right one is not doing much and five is doing all that can be done right. So the the darker the shade the more utilities are concentrated on that spectrum. So for climate change it means that most utilities for climate change are here and then this selected utility is also here right. If you go let's say for integrity we should also look at procurement aspects how the utility procures its staff to be honest with customers also with the with the with suppliers then on that sense also again most utilities sit on this expector but then this utility sits here. So that's that's what we say and and maybe one final just to see on human resources which I mean all of all of utilities deal with human resources most utilities are here which is a bit darker shade that we have on this line but then this utility sits here. And one thing that I always was struck me is on operations and I know this question can be difficult but we see most utilities in our sample in terms of operations they lie very low so they're on two on category two meaning that yes they're doing something but they could do they could be doing more while for instance on climate change they're doing even better. So this is a little bit kind of assessment that we have and we wanted to also share share this in terms of country so if you go to the website you will still see management practices or see this dashboard but only for countries and this will be for the countries where they have at least two or more because you still want people to see that these kind of assessments are happening but you want them to see that this is happening in terms of the utilities that can do it themselves right. So very very quickly just to finish on my side these are also kind of assessments that we want to do where you can compare management practices and KPIs so see the correlations for instance one that always struck us with very little that with the data that we have from 93 utilities that joined us so we see on figure one which is on the right that the better share of female employees that utilities get the better management practices the utility also has so this is something that you're still investigating but these are the kinds of assessments that we want to do with the data that utilities provide to us and we want to discuss this back with utilities to help okay if you improve your management practice on A, B, and C then you may see improvements on this and that KPIs right so final final slide I think this is the final one that I have for me is on the partnerships we are partnering with the members that we have around the world we have the Association of Water Regulators in South of Southern East Africa we have the Danube a partnership in Eastern Europe we have all others that already have a partner with them and then we have we are we are looking towards to to connect with them Mark over. Thank you, thank you Bertha remember we also have the new community new internet community again this is a very new feature very innovative feature and it's a space already embedded in the new internet platform and it's basically for you you know for you to to take advantage and to to set the set your meetings discuss know as these types of webinars there is a safe space there and the platform is totally free and accessible for for these regulators and anyone who has an interest in and in and communicating what they're doing and learning from others I think we have just one one more slide and basically here's just to what Monica mentioned at the beginning we are launching we have launched this very exciting learning event it's called learning at Kigali initiative please please please if you're an utility already member of new internet just make sure that your data is updated from the last year and you will be automatically participating now in in the process for these are all new utilities that are present today or people who know someone who was an utility please help us spread the word the deadline is November 10 submit your data and you will get an opportunity to to visit Kigali and learn in this important congress that is hosted by IWA with that I'll hand it over to you Monica thank you very much for the opportunity thank you everyone so let's I mean you must have all gotten kind of curious you were hearing about this how does this work why would anybody actually do this you have Marco and Bertha tell you yes this is great for a utility but isn't it terribly much work and you know what what is in it for a utility so we have the great privilege to now have with us for distinguished representatives from different countries who have given this some thought and who have started working with the new IB net system and we will travel around the world for this so we will hear from Walter Aminas from a money like water company in the Philippines we will hear from Mr Castillo Alvaro Cosa our chairman of the board the water company in Maputo we will hear from Mr Ahmed Aldachan Miss Seval Astrogyaman from ASCII and Ankara and Turkey and we will hear from Wendy Harrison Smith from the National Water Commission of Jamaica and we will start in the order of how long they've slept in order to join us because there's a time zone issue and we're grateful that those of you who are in the Latin American North American hemisphere have made time to get up and be with us and I'll invite Walter Wally to tell us and a first go just very briefly you guys join your IB net how tough was it to actually do the self assessment the data and are you using it internally in any way do you find it useful hi Monica and you heard me well first of all again on behalf of my nilad thank you for inviting me in this panel I feel honored yet humbled to be virtually with you all today and my hope is that we are able to impart to this community our thought process and our experience in engaging with IB net data platform that we need to learn together in our journey towards SDG6 fulfillment and operational excellence in our case it actually came as a decision that was easy to make unfortunately it took a long like a month or so if you recall but that was because it was a time where some of our decision makers had to battle COVID personally but as soon as everyone was around it was an easy go for it decision in understanding that decision on the hindsight I see there were things that pitched towards it number one I think our data culture stems from one of our six corporate values particularly commitment to excellence which we see as a means to deliver our mission and manifest further the rest of our corporate values it has to start from somewhere right in our case from one of our values we want we wanted to continually improve for our customers for our stakeholders for our people and for the communities we operate in second the hope and decide to really deliver water and sanitation services to all this really goes down to our shared SDG goals and to my Neelad's mission we know there is much to be accomplished and yet so limited time and resources to do so so certainly knowledge from other utilities and comparative performance and management practices can help us point to the right direction and priority piece and we were we were also then about to start our business planning for our six regulatory basing exercise to cover 2023 to 2027 so for sure either an affirmation or a new aha that we could derive from the resulting reports from the platform then they can definitely help us have a more solid plan forward worries of being vulnerable and showing an area with a big gap as shown a while ago it actually sometimes come up but the hopes are bigger hence the decision so in terms of usefulness of the report for example the item that Bertha showed a while ago we were wondering why as a percentage we were in the range from an NRW standpoint but yet when we look at the liters per hour per connection measure we were already out of the range so so that kind of you know telling data can get us to really deep dive and see that there is the consumption there is a level of consumption per connection that place a factor to the second measure which is not a factor in the first measure so that is just one of the examples and that's it we learned also from that story that we shared thank you thank you Monica thank you Wally and I was particularly intrigued by hearing from you that of course in terms of wanting to improve in your ability to provide water to everyone you're looking around but you're also using your the comparison with others to build your business plan and somebody had asked in the chat earlier how does one actually compare there's been answers provided in the chat to that so there it's quite easy to do that now we were in Manila just now with Wally and we will now travel over to another city starting with Emma Puto and Mozambique to hear from um Castigo Alvaro Costa Castigo you are part of the new IB net partnership how tough was it for you to actually work with the state are trying to see how comparisons are not only on the screen but are being discussed internally and used thank you Monica let me say hi for all participants for this webinar as Monica says Castigo Alvaro Costa and I'm leading Metro Maputo Water Company as a shaman well Metro Maputo Water Company it's a big uh company that we have in Mozambique and we supply about 300,000 cubic meters a day for more than three million people and we also supply for 300 300,000 customers um so why we travel to new IB net platform so um first of all we live on some world I don't know on my point of view if we are in the same world I think that we have the same opportunity to get information as Marco says first we need to know where we are to decide where we want to go we're using new IB net and Maputo to travel to Africa regional so I'm talking about South Africa we visit uh Deben uh Campan's or utility utilities we also visit uh Pretoria we visit uh Cape Tower and uh Johannesburg we also uh travel to Angola uh Zambia and we make our assessment our batch mechanism and we saw the level service that uh South Africa utility units uh have it's so good more than us so from here we land to them what we need to do better than than than others so first we look uh a big challenge uh like non-revenue water if from um from this uh program like we call it pay up and and Maputo pay up meaning um water loss program water loss program uh uh uh and with many pillars like in non-revenue waters like efficiency energy collection uh human resource so when we start with our program we are about uh more than six percent of losses and in South Africa they they were about 35 percent and we uh we discuss with my colleague I hope they uh uh they join uh and webinar and we uh start with uh initiative to reduce law uh water loss uh now we're talking about 45 we are from 63 now we are talking 5 we're talking for 45 percent but driven by sd sdg 6 we also uh visit uh our neighbors South Africa and other countries countries and we saw that them are about more than 98 percent coverage and we still on 51 so we challenge we challenge we challenge us uh to reduce water and the south water that we reduce to increase coverage uh what um uh we we do how we do we we we we do this we do this um for thanks to iB new iB net platform and it it's not difficult to fill data in the platform it's all is and as Bertha says that platform show us the best practice that we have on the utilities they show us that we yeah we manage our company with best products but tell us also that we have a big challenge in some areas like gender like environment uh like uh new uh source efficiency energy so but uh from this we can provide all initiative to solve all gaps that we have so Monica i will stay here for now thank you um Castigo and thank you for the modesty with which you've been sharing the dramatic and impressive changes that you have achieved uh in Maputo i mean from 63 to 40 my god there's nowhere you cannot go uh uh going forward and thank you for being such a valuable partner of new iB net just as Wally and the others that we're hearing from so really it's about being on a on a learning journey it seems and it is about not only looking at your KPIs even though they're super important but also to look at these management practices these 27 that you self assess yourself and then you discover oh maybe i could actually do things differently now from Maputo we're going to travel north to Ankara where we will hear now from Ahmed Aladak and his colleague Serval Ostergiamman your experience with new iB net joining it using the data making use of it to improve um couple of minutes from your perspective yeah thank you very much Monica uh i want to say hello to everyone i would like to share our experience with new iB net data platform but before that i just want to brief explanation about our situation in Turkey uh water utilities in Turkey uh our organizations affiliated to Metropolitan Municipality so we have our independent budget and a legal public entity at the highest level there are ministries to set the regulation and the goals they determine all regulations and our side is just implement these regulations we are the operation phase so we we have water and wastewater treatment plus we operate this and we have water wastewater and strong water infrastructures ASCII is responsible for all these infrastructures so that means we are responsible for implementation of this infrastructure and these regulations so we the minister says okay you will send a report to us so ASCII prepared that reports and send it to ministry in in that time we use this system because we have already some datas but at the beginning we have some difficulties with the data but right now we are used to it so we are just collecting these data uh at ASCII so send it to ministry also so this platform iB new iB net program platform helps us a lot in terms of um in terms of uh our management sales management and also our annual reports so if you have the data you can manage if you don't have the data you cannot manage so in this case this problem is very useful to collect and to evaluate these datas these records so we use these records for our reports and for the better management actually we are serving with approximately six million people in our region so we have a huge water utility actually we have more than five thousand employees work at ASCII so these are huge very huge system water and wastewater and storm water system uh in in all these things we can we can say uh this platform uh these KPIs very valuable for us to make uh to make a better evaluation uh for our infrastructure system uh let me see but maybe we can we can uh in the second round maybe we can just suggest some additional KPIs in order to uh to get a better uh assessment of ourselves in terms of energy in terms of climate change etc but we are a new participant for a new iB net system but we learn a lot for the technical issues and also for others data to see the our situation in a uh clear manner thank you very much and thank you Amad if I may specifically also point out that you just like anyone else in the new iB net um family if you will can also come up and suggest additional indicators that at some point we should add there will always be the set of core indicators right and as as Marco has said um less is more um but we are and Berta hinted at that um talking to a number of people about expanding the only additional piece to the core indicators will be on off-grid sanitation which is something that so many utilities have come to us about that we feel it is and should be something on the core side and then you I mean this is for you new iB net so you guys can tell us what else you want to use it for and then you know we'll create space for you to do that now with that let's now travel over to Jamaica where we will hear from Wendy Smith who is with the national water commission in Jamaica the word commission is maybe misleading really this is a very large utility that is providing water and sanitation services so Wendy how did you come to join your iB net and what is your experience in helping it elevate your space thank you Monica um Wendy Smith from national water commission here in Jamaica um we are the primary utility provider for water and wastewater treatment in Jamaica so for new iB net it was um it was during COVID as well and it was seen as a platform that we could input a lot of our data um as you know utilities produce a lot of data and sometimes it's haphazard and not stored and placed in one spot that you can get everything from and so it was a nice way that all this KPIs all these management practices everything could be stored in one place and is easily retrievable and the big positive with it is that we can compare ourselves with persons from all over the world um not just in our region but also with other um utilities across the globe and so we are able to see where we are and plus where we want to be as our vision is to see ourselves as a number one utility in the Caribbean and Latin America and this platform is able to show us where we are right now and um from there we can build on our KPIs and our vision into where we would like to see ourselves um otherwise input in the data I must say was interesting um we realized that some of the ways we store data some of the ways we capture our data isn't quite global and so it it made us have to look at ourselves in terms of how we capture data how we store data and um so that it's it's able to be global and be able to put into these kind of platforms and so it was a great learning experience um the first time was harder but with time it has become much easier now we basically it's it's not as bad as it was before basically now we can we know where to get the data from put it in and are able to access the platform and make changes and plus see where we are thank you Wendy and it was beautiful to hear that and we hear this from others too sometimes that before you join you I've been at some of you I mean every utility as as Marco I said has a lot of data but it's in different places and it's not visually displayed as beautiful and as we saw earlier in the presentation of Marco when or actually when Bertha pointed out where my nilad is where that's very rare that one can see that kind of comparison but yes it's work in the beginning figuring out where all the various data points are that you need for the 15 indicators that is a little bit of effort nothing if you have the data that would cost you more than an hour to just plug it in but once you've done it once it kind of can keep you going now we've got five more minutes because before we're closing this webinar and before we actually do this I did want to point out in particularly for those participants that have shared that have joined us more lately is the call to join you I've been at has now an extra sweet note which we didn't have when we were announcing the webinar together with IWA and that is many will know that in December IWA is inviting people who are working water professionals they're members and anybody else who's not a member to join them for a water and development congress in Kigali in Rwanda and we've heard earlier from Wendy and from Wally but also from Castigo that managing a water utility in a developing country is an all other story so that congress will be quite an important space for people to learn from each other to get ideas from others and those of you who are submitting their data joining you I've been at newly submit their data and their self-assessment as well as those who have already joined but who are providing updated data for 2022 those of you will have a chance to participate in a draw that we're doing amongst the submissions we will sponsor the new IB net team will sponsor five participants to join the congress in Kigali and to learn from each other so if you're interested I want to get your utility into new IB net or want to push for that do make sure that utility joins new IB net submits the KPIs as well as the self-assessment on management practices and then sometime by actually the deadline is November 10 I believe can somebody correct me if I'm saying it wrong it's a Friday midnight or thing to time so those of you who are in Asia have time until the early morning hours of the subsequent day and so time zones matter of course those of you are joining from the African continent have time until also quite quite a little longer than the midnight date timing but do make sure that you join and that you get a chance to come to Kigali and learn from other utilities from what it took them to use their management practices going forward can we just all switch on our on the panel our camera so that I can say a word of thank you to those of you here you do see people who have led the charge for using data for change as Wendy has spoken about changes that they've brought in in Jamaica as Ahmed shared how they you know were initially prodded by their government to submit data but then discovered actual differences between themselves and others a story that Castigos can't might be fine to switch but we seen this in in Maputo as well where you figure out what the difference is and that gives you the the space the organizational space to actually push for it something that Wally has told us is actually helping them be more and more ambitious in their in their new business plan now in the last three minutes can I just say have from all of you one word of wisdom one sentence from all of you we're going to travel again we're going to start the travel with Wally and then going over to Castigo to Ahmed and then to Wendy one word of wisdom for those of the participants still listening and maybe being on the edge we've got two minutes so everybody of you have 20 seconds one word of wisdom starting with Wally I apologize for this I'm gonna use a phrase we in water are lucky when it comes to data culture because we are all partners towards one end goal and if you compare or if we compare ourselves to like consumer goods industry right they have to fight for the purchase decision of the consumer and so they have to take more trade secret so we in water sector is are lucky rather thank you and Castigo thank you Monica you say you say you also I would like only to say without the data we can make any decision without the data we never know where we are so sharing data we can go we can driving forward fast the sdg sgd sdg6 thank you thank you thank you so using data we can actually get to the sdg just maybe the only way to do that Ahmed thank you very much Monica it was a great opportunity for this panel and for as new ibn it is an opportunity for our utility to make to make self assessment and to compare with other similar utilities it was a very great chance for us we are we are very happy with that thank you very much and you're gonna stay with us Wendy yes um i'll only say with data um sustainability is possible thank you and we're ending this on the dot not without inviting all of you to come to new ibn at dot org find there where you can go register click on share data check out the utility reports click on share data and go there yourselves and maybe we'll see you in Kigali but anyway we'll see you in the ibn at community thank you bye bye thank you thank you very much