 Hey, what's going on? It's coach Swift that make money coaching sports So today's topic is something that it definitely Frustrates a lot of coaches frustrates a lot of business Owners who do a service like this. Okay? There's two things I get a lot of I you know in our group coaching calls and then Talking with other trainers around me in my city. I always hear How do I handle parents who are It's supposed to be on Mondays at 5 p.m. And the next thing you know like they need to move to a different day in time And then two what do I do when? They don't even tell me that they're not gonna come and then they just show up a different day These are very frustrating things and you know a lot of sadly, you know to get benefit of doubt a lot of parents are actually used to lazy trainers and coaches who Don't have any structure system in place. Okay? it doesn't matter if they work for like Another sports force gym or they're independent at the fields like on their own They don't have any structure on there. So parents are kind of feeding off what they know based on experience Okay, we have a lot of lazy people in the industry That's why they don't last very well, but they do make it harder for all the rest of us to To get more done, but we can also take advantage of learning from that and help others so first thing is When they want to When they even want to have a session, they need to go through you. Okay? You have to make sure that One, let's say you do a mix of small group 16 kids or One-on-one they need to make sure that one they are Scheduling through you that it's okay for a certain day time. Let's say Monday at 5 p.m. that you can take their child in okay and Because let's say you're doing one-on-one me in the past I've had athletes who I did one-on-one with them for a short period of time because they were on post ACL Protocol, okay. I didn't want to mix anybody else with them. It was too early in their protocol to do that and so I Would have parents saying, you know, they wouldn't even come to the Monday at 5 p.m. They try showing up at 6 p.m. Or I'm expecting about 5 p.m. They don't even come. Okay. That's that's a really big problem and If you're expecting a bunch of kids to come but they don't show up you just waste the time Okay, you might think oh, it's just an hour, but those hours add up. What could you be doing? Making money it's not making money. You could be Doing something with your family. Okay, you'd be spending time at home You can be doing other parts of your business But instead you took time away to make sure that you're prepared for a session that nobody showed up for on that note and let's say they Can't come on Monday at 5 p.m. But they're like hey I'm just gonna come anytime that I want because I know you have all these hours of it That is not okay. Okay Because once again, they have to understand that you may or may not have enough room for them at another day in time to think about showing up uninvited basically and Even if you do have room, let's say it's a 16 year old But the time they come in is with 10 year olds That doesn't work out for anybody the 16 year old doesn't benefit very well because the level of training is down to the 10 year olds The 10 year olds are distracted by something bigger, you know, it's just not Probably how you're running your business. Okay? You want to keep things Extractured as possible and somebody says I can't come in at one You want to tell them tell me if you're not able to come in ahead of time as best as possible. Okay? And then two if you can't come in the next protocol is for them to give you possible solutions The next days and times they can't come in and then you will compare in your schedule To see if there is a fit. Okay This is something you have to do in the beginning. It's a little frustrating In a lot of people aren't used to it, but The better you do it the more you prime them. Okay for how things go for your procedures and When you that they will If they don't like it because that's just not how they live life, which I don't understand either Then they'll just leave and you'll be done with it and you can move on and have somebody else in there Who will comply with how you want to do things and everybody's going to be happy? If they don't leave they'll gradually learn to respect it because you are keeping this as professional in the business as possible and they'll learn to appreciate it as much as they respect it because now you're Giving them some autonomy, but you know they have to give you some respect to yourself also. Okay? Um So People they need to tell you if they're not going to come in. Uh, it's not okay to not say anything Uh, two they need to tell you When they're other days and times they're thinking about But they have to wait on you to give the green light To see if that works. Okay. If you don't have any of that Then you're going to have the most random sessions the most random appearances and you're basically running a daycare Not a serious sports foreman's coaching business. Okay. Uh, I worked at a gym that you know, you could We had everybody when we first went there we took over to staff They fired the other staff for doing a bad job that we went and We told me when they left. Okay parents. When is the next time you're coming in? Write it in the book Okay, if you know two or three days ahead of time write it first the next thing in the book and you're in Okay, we also told them Text the coach if you are not going to make it. Okay. And if you're not going to make it, what other days and times can you make? All right And when you do this, you want to make sure you don't get caught in trying to please everybody and open up Random times and days just to make them happy Uh, that oh, I went out of my way just to get you in and I don't know nobody worked those hours That's down a bad path because some people they still don't care You'll end up getting people like I've had in the past when we did that and Uh, I said, yeah, you know, you come at 3 p.m. Before any other groups coming because I know you'll get something done And then it's like 245. Hey coach. I'm not coming in. Uh, my mom wants me to go grocery shopping with her Even though your mom said you were gonna go, uh, so we got to have structure with all this Uh, you're gonna feel like a jerk But you don't feel like as big of a jerk compared to the people who don't obey by how you want to structure Okay, so one they must go through you on What days and times their first option is to come in they must tell you When they're decided not to come in and then they must Compare and contrast with your schedule on when they can make up that day. Okay You need all this in your business No matter if you're going to be at a soccer field or you end up getting your own, uh, 10,000 square foot facility Okay, it's gonna make everything better. You'll be taken more seriously Um, and you don't ruin the experience of not only yourself as a coach, but also those who were in your groups that, uh Did everything the way you asked. Okay