 What's up guys welcome back today is another ticket tip Thursday We're talking all about ticket master specifically How do you actually go ahead and contact them to get that refund? What's up guys? My name is Trance. You're on thumbs up from where we talk about buying tickets selling tickets making sure that you have all the fun With your tickets today. We're talking all about how to contact ticket master all the different ways to go ahead and do so Usually it's to get that refund these days, but it could be for anything You know try for your when you're supposed to get your tickets. Where's the shipping gone? What how does the ticket transfer work all the things you want to ask them? It's all there It's all available, but it's not exactly as clear as it used to be in the past So we're gonna talk about all different ways of going ahead actually being able to get in contact with ticket master directly to make sure You get your answers question That didn't sound right to make sure you can get all your questions answered All right first off we'll go to the most obvious place to look ticket master They have a ticket master contact us help type page As so we'll just jump on over there first So if you're on your computer you can jump on over to ticketmaster.com scroll down to the bottom find the contact us Otherwise click the little three dots and click the help button and here is kind of the first stage They're always trying to make sure that you can you know find the answers you want direct from the FAQs Unfortunately getting a refund is not an FAQ direct So not exactly as simple as one may think and then you have a few options You can go ahead type in your query in through the fan support, but that's not going to get you in direct contact with ticket master It's actually just going to get you a list of answers that you may have asked about but if you get someone with live support That's generally where you can get the best answer possible and they'll be able to deal with your issue immediately What you can do actually down here in trending now even click can I chat with an online rep? Yes, you can So they actually list all the directions here But they do note that this cannot be done through the ticket master app It must be done through your account either through your mobile phone Or on the computer now if you want to chat with an online rep I would highly recommend definitely the best option available to you The only thing with this though is you need to have a lot of time because wait times can vary sometimes five minutes Can be up to an hour So make sure you have enough time available to you to go ahead and follow this option So first log into your account that's step number one after that jump over to your order history Find a list of all your different events that you've purchased for and then within there You have to find the specific event you want to chat to them about So if you're trying to get a refund for a specific event that's been postponed cancelled rescheduled Whatever the case may be This is where you're going to go ahead and actually initiate this conversation Once you go to the specific event page, then you're going to be able to click the chat with us box It'll pop up on the bottom once you open it up You have the option to email or chat if you don't have enough time to wait Just go ahead hit the email button get that sorted out that way Or you can go ahead and do the chat with us button And that's where the live chat will open up Then just wait for it to start and then you can go ahead and begin that process They do have an automated process now if you are specifically requesting about refunds or credits So if you go ahead and actually try and type in the information It's going to pump out the automated response But otherwise you can go ahead just follow through the the general steps Go ahead to contact ticketmaster through the live chat feature now Some of you may think oh, I I want to talk to someone on the phone I like to have them, you know, right there right then there right next to me I can go ahead talk them tell them my entire issue go through everything that's there And you know just you know the human connection want to have that human connection really want to just lay it all out to them Well in the past there used to be a phone number You could call for ticketmaster and then they would go ahead and listen to you talk about all your problems and everything about it They would just listen listen and everything would be fantastic now if you call their phone number Not so good. Let me show you Basically they go through the same spiel saying if you want to contact them if you want to get someone live You have to look through the live chat. That's basically where they're directing all the traffic to So if you want to call someone now Can't be done. Fortunately, they have since ended that ability last way to contact them would actually be through other social media accounts So you can do the twitters and the facebook's and the instagrams You can go ahead try and message them directly send them a dm They'll be able to go ahead and respond directly to you Otherwise they do also have a youtube and a linkedin account But I don't think those two are going to be too helpful for you So I would definitely stick to the twitters and just message them directly. They should be able to get you some support So if you're on twitter the account you want to find ticketmaster and then they will basically direct you to tm fan support So once you're there just leave them a tweet They'll respond back to you saying hey send us a dm and they'll look into it blah blah blah blah all the standard stuff Basically very similar to doing the email route, but I find it's a bit faster a bit easier So that is one option for you. Otherwise you can go through the facebook messenger Slash instagram route same message if I just type in ticketmaster So if you search for them on the messenger you can find ticketmaster you can go ahead contact them that way And then just again leave your question They'll look into it blah blah blah same same idea So basically the main ways of contacting them are through live chat, which is definitely the most recommended option Otherwise send them an email or you can go through the social media route generally twitter instagram facebook Those are going to be your other options other than that. I don't officially any other way of contacting them You can't phone them anymore. I suppose you could write them a letter to their main office But again, I don't think that's gonna Get you anywhere. Now if none of these methods work for contacting ticketmaster and you're still struggling to figure it out Let me know in the comments below I'll be able to take a look and find out any other ways to get you in contact with ticketmaster to get the answers You need found this helpful. Be sure to hit the like button. Be sure to hit the subscribe button Be sure to hit the bell notification. Just don't hit me. Anyway, it's all about for today and see you guys next time