 So yeah, great Okay, thank you for coming. This is a bit awkward because usually with such a small group I would just sit at the stage and give my little presentation there, but We decided that we wanted to record the production for a future uses Which is why I'm doing it like a proper speaker behind the lectern Welcome heralds are the faces of the event the people that announce and introduce our speakers that provide context and Introduction to all the difficult and technical topics that we are discussing on this event and heralds keep the show running and make sure that to the crowd it all feels smooth and well organized even if it isn't in the back end so let's start with the Biggest no-knows that you shouldn't ever We do this just four points for first of all Try not to be late. This is rather important because The herald is the timekeeper of the event and for the day one we managed to not have any delays whatsoever in none of the tracks Which is what we aim for and this can only work if you are on time the second thing Mispronounce the speaker name if you introduce a speaker the worst thing you can possibly do is to mispronounce the name therefore we ask you to Ask the speaker like two or three or four times until he is happy with the way you pronounce his name Remember it and then do it the same way on stage You can make a mistake with everything else is totally fine, but the speaker name has to be correct You can even mispronounce the talk title. This is not not a not a problem at all But the speaker name is the very important thing Also Habit that I and others share is that sometimes we speak too fast and this doesn't work on stage Like you need to speak so slow that it feels dumb and silly to you And then it's perfect also take your time and take a break in between take a take a breath It's much better and also never forget about the time because the speaker and all the other groups in the hall Are relying on your cues on what to do when you are basically the master of the show in in any lecture hall and Make sure that everything runs on time But I think the most visible thing is to introduce the speaker so how to do that how to create a great introduction Interest are supposed to be short five sentences maybe in total so I Recommend to read the talk description, which you're gonna get on one of these fancy talk cards printed automatically and To mark three keywords in the description just highlight them for you and then create one sentence for each of the keywords and use that sentence For the talk description and then you just speak a bit about the speaker you should Google the speaker beforehand You should find out what the speaker is doing and what you can say about him and Also make sure to try to turn up anything what the speaker that he wouldn't say about himself for example if If a magazine wrote about that person that he was one of the top 100 thinkers of 2015 then No speaker could say that about himself without looking like an arrogant asshole therefore, it's our job to make our speakers shine and To show how awesome they all are and we need to research these procedures facts and Titles that the media gave them. Maybe he has a PhD that he's not talking about because he's modest So use these informations to create one or two sentences about the speaker try to avoid brand names if like if the speaker is working for whatever let's say Apple then Only mention it if it's relevant for the talk If it's not relevant for the talk then brand names and companies are not relevant for the introduction Also, you will be using a microphone like the one I'm holding right now and This is rather important that you make yourself understandable to the crowd therefore You should use a proper distance For the microphone to your mouth and I show you a little trick here grab the microphone like this and then extend your thumb like this and If you then put your thumb against your chin you automatically have the perfect distance No one can see your thumb. It doesn't look idiotic from the front But you have it fixed in place in the correct position to provide the best audio quality possible If this volume level now because I'm really close to the microphone is too loud Don't worry about it. We have a competent angel in every hall in the back That's regulating the volume for this precise reason. He has an easy time to Reduce the volume. It's easy for him or for her but to increase the volume. There is a certain limit to it So let me demonstrate What happens when I decrease the distance from the microphone? You see there is the upper frequencies and the lower frequencies Yeah, you're hearing less and less of that and this is hard to understand me the further away I am and if you then continues to increase the volume then it's Yeah, very hard to understand. So Stay close to the microphone Then he has enough level to play with and enough frequency to work on and he's there to make you quieter Not louder in the best case Yes, so handle like that don't cover the ball part with your hand So your fingers should be below this ball part and extend your thumb. This is a good trick for us. I have to say Because a mixing desk is no sewage even planned if you put shit in shit comes out. There's just just no way to fix that Next thing how to move on stage There are some key locations on every stage. So we have the We're the lectern obviously for the talk part But if you introduce a speaker you usually want to have a bit more attention from the crowd and the most attention-getting spot on every stage is center stage up front Note there are lights up here if you move too far up front Then your face is in the dark and you can't be seen by the cameras or by the court anymore So say about half a meter three quarters of a meter back from the front of the stage For the call to action point I call it like it's it's perfect to make an announcement to get the crowd to do something to cheer to Yeah Get get them to do an action is the best spot if you're giving background information and elaborating on something or Not being the center of the attention right now move further back or even move to the side If there is a speaker right here doing a Q&A, then you want to move to the side in the less attention-grabbing spot I Think this is do I forgot a point? Yes also move you should move on on a stage The bigger the stage is the more you should move otherwise. It'll just be static and boring and the dynamic of moving is rather important to Show confidence and only with confidence it you can control a crowd Some tents are quite big this rather not so much But this means you need to adjust the gestures and the size of your gestures to the size of the tent So a small gesture just won't be visible at the end or won't have any effect anymore So do big movements with your arms and with your whole body and same thing Same thing goes for emotions so big emotions if it feels silly big, it's probably just right So you cannot display too much emotions or energy unless you're Nick far Last thing before you can get to try being a Herald jokes jokes are jokes are important jokes are amazing And they work really well for three main purposes First is it's an icebreaker if the if a speaker is nervous and standing here and doesn't know what to do and how to act And is a bit bit nervous you can loosen up the crowd by making a joke That the whole crowd laughs about and then the speaker will loosen up the crowd will loosen up And there's less tension in the room works great Also in the early morning sometimes the crowd is really Let's say tired and doesn't have much energy so a good joke gives the crowd energy and wakes them up and Helps them to focus on the upcoming talk and it also can be used to catch time sometimes we need more time for technical setup for setting up the speaker laptop for Someone is not there where they're supposed to be or the speaker is not ready or had to run to the toilet something like that So we don't want to Leave the crowd hanging we we rather try to entertain them install for one or two minutes Cut that's the would you be so kind please? Yeah, so jokes Rather do it than don't if you're unsure whether your joke is good enough just do it because There is the sitcom effect if like 10 15 20% of the crowd laugh about your joke and the rest doesn't like the joke it doesn't matter because People don't know how many percent actually laughed and there's and the sitcom effect if there is some laughter others will join in Automatically, so don't worry if the joke is not not perfect or you're not sure whether it's good enough still do it Except for if it's a sexual or political Because we don't want that Just just do any other joke than that So I would love if you could be a herald for now And I'm pretty sure that any one of you remembers a talk from a conference in the past that somehow stood out That was amazing where the speaker was really cool or where the topic was really cool And I would love if you could queue up here at the stairs stairs to grab my microphone and do an impromptu improvised introduction Five sentences for any talk that you particularly enjoyed in the past And we'll then as a group give you a bit of feedback on what to improve before I'll continue with my rambling presentation If you have never been to a conference before and have no clue what to say or what talk to Present now then make something up, which is totally fine So about five to six sentences and yeah, let's go. Who wants to be first? Oh welcome Next speaker is very famous for a big fruit company in America And he also found an algorithm for creating pancake cryptography. So please welcome mr. Alexander earne I just give the people in the microphone for the recording. So yes do breathe in between sentences and Actually like taking a whole second between a sentence to just breathe and do nothing It feels weird, but does increase your authority on stage enormously Taking the confidence and the time to just breathe for a second or two While leaving the crowd waiting It's an enormously powerful tool Next please Right welcome Thank you for joining us today. Well, it's even hot here in a tent next speaker is my grandma actually She's very good at baking raspberry pies So she's gonna tell you the best recipe for baking recipe pies raspberry pies. So here's my grandma Maybe say the name of the speaker Say the name of the speaker maybe but yeah apart from that very good. Yes, exactly like if you can replace all the fill words like so By just a pause a pause of authority it works It I know but if you start to speak silly slow You actually have the time in your mind to interfere with yourself before you make a pause word and Then you just make a pause instead of a fill word next one. Let me repeat the end microphone It was very good that you look towards your speaker and towards your crowd Next one, please. Oh, you can already stand here. So we do this a bit quicker one after the other Welcome dear hackers. Welcome to the day seven of this conference And I appreciate you appreciate that she all stood up this early to come to this very important speak I'd like to introduce you to the next speaker, which is mr. So and so of the company so and so he wrote a very important article about privacy on the internet, so please welcome mr. So and so So a very good, but do please use this microphone trick because sometimes you spoke here while the microphone was there Do use that Like this one. Yeah Hello there people very welcome to you all for this very early morning Next please Hello everybody to this conference. Yeah this conference about Saunas everybody loves on us and We have today a really special guest about Saunas he knows Saunas since the beginning of saunas in Finland and He has so much credibility about this topic Let me introduce you to mr. So and so Feedback don't wear caps on stage because they will make pretty much a shadow on your face I mean you can if you put the thing to the back But not to the front. Yes that that if you feel covered with that look. Yes, sure like that But apart from that do use your voice don't whisper like do use A strong voice he's there to make you quieter. You are there to be loud Okay, great. Thanks Who's next? You on the bike or you back there on the red shirt or your partner? Or the person on the on the laptop in the back there No, okay Thanks, so we get four new heroes today great Yeah, let's try being a Harold that's would have been the slide for it Okay, Q&A after a talk some speakers do have time for a question and answers and every tent has One or two of these question microphones there So but we as a Harold we try to curate the questions a tiny bit, which is very hard but some people like we know them from other conferences for example or we know how they behave on a microphone and So we look out for them and then we try to use the other microphone if we expect not a question but a comment or some long rant or a story of the last holiday These questions are totally okay comments are not so much the limit is pretty much if if someone gives a sentence for context and Then gives an introduction Irritually sentence to the question and then post the question. That's fine. That's three sentences but if someone like starts with Well, you showed this and that and maybe it wouldn't be wouldn't it be better to use this or that like hides his Comment in the form of a question. That's not okay you just so we try to interfere there if possible and We are the professional assholes that cut people off. We we do that so our speakers don't have to That's that's the idea that we are the people on stage that make our speaker shine no matter how no matter what they do and We take care of everything else even if we have to shift blame on us for something that is completely not our fault If the microphone if the question is really good, but wasn't asked into a microphone then please do repeat it and If we see a usual suspect at a microphone, we use the other microphone for the next questions Yes, try to get people to pose short questions and Do interfere in such a way that if the speaker has answered a question always say thank you for that answer Please next question from this microphone Always do that even if it's obvious and it could serve regulate because this gives you Gives the crowd and the people of the microphones the idea that you will be saying something before they can Which also means that it's easier for you to Interrupt someone because they are used to you saying something after each question even if it's just to thank your next question, please That's totally enough Okay timing timing timing timing is the most important thing for us heralds We want to start every talk within 30 seconds of the planned time if it's anyhow possible for example Camera angel might not be there or an audio angel might not be there or a video angel might not be there So we just can't start that will be a valid reason to to stall time But if any how possible we want to start in time So yes, there will be a duty deck for each stage I'm going to talk about that so you can have it So you have a deck to call for additional volunteers if you need them if someone is missing And also we only have 10 minutes between each talk, which is very which is for this 10 possibly okay but for the bigger tens it's a Very short amount of time to get all the people out and get the new crowd in for the new talk So from this follow is that we cannot really grant overtime the absolute limit There is one minute like if a speaker absolutely needs to have Some overtime then he can have this one single minute, but not more Katatsu would you demonstrate please how to interrupt the speaker that is? Absolutely not finding an end So if necessary cut off the speaker and shift all the blame on yourself completely Make the speaker look good no matter what even if it's his fault for coming late to the talk and doesn't have enough time No first first of all you stand next to the speaker like I thought he's doing right now and then you poke the speaker a bit And if this doesn't it doesn't work you say a sentence like Thank you Sorry, but the time is up It was a very very nice talk and I believe we are all interested to hear more of this Maybe everybody who's interested to learn a little bit more just come over here and ask your questions further and discuss them With the speaker. Thank you, Ian for this talk and The next talk will be You may grant one last sentence like you interrupt the speaker and say hey, you really need to stop now Politely as she did and you may then give the speaker the opportunity to end it gracefully with one sentence And then you continue on but yes, exactly, right By the way, Katatsu is a helping out with organizing the Harold So if I'm not available or which are not available. She is an awesome team member. That's helping out and will answer all your questions Yes, we have time cards that we show Would you be so kind and get them and Pretend that you are the Harold for this talk So we inform the speaker of how many how much time they have left with these cards Lift them up. Katatsu. Yes. So for example, there's a this would mean there are 20 minutes left in my slot And I nod to Katatsu So she knows that I have seen it and I'm aware of how much time I have left We have 2015 10 and 5 minutes and we don't have a zero sign because we just do this Okay, what happens if a tent is completely full because like we have regulations and this is all fireproof and fire safety and security and stewards and Municipality and regulations and Emergency exits and all of that blah blah in the end it boils down to every tent has a set capacity of persons That may be at any time in there This capacity is equal to the number of chairs in the tent if all the chairs are taken Then the tent is full and we need to close it and we're not allowed to put in any more people At that point you need door angels need someone at the door who says no you can't get in. I'm sorry the tent is full please watch please watch the stream and you you can get door angels by calling heaven 8 5 6 8 and Tell them that it's urgent that you need door angels. You have a decked phone for that and Afterwards we inform the stewards to to to to of that decision so they know as well that the tent is full and that Yeah Yeah, I'm gonna get to that. There is a slide So how do you fill every seat efficiently in ten minutes stage one you see over there And I like 20 30 40 free seats you go to the center of the stage So you're a call to action point and you say oh over there. There are some free seats Please please move over there for everybody that's in the ales that is searching for a seat If that has been done you ask the crowd to compress to defragment eight So it would work like that So please stand up and now please move away from the ales inward if you can if there is a free seat away from the Ales move towards that free seat and sit down So we get the free so in the end we have all the free seats on the easily reachable outsides and can direct people there But at some point this will also fail because there is just not enough room to defragment eight And then we do the last trick thing Which is please lift your arm if there is a free seat next to you and After stage two after the defragmentation. We usually close the doors already and ask everyone that hasn't found a seat to leave But but then we can get some people in by this hands up thing So if I see like three hands up and so equaling free three seats then I asked the door angel There please get in three people for this and that and that seat and that way we can efficiently within two or three minutes Fill a complete tent by a bit of crowd control from the herald on stage Yeah Sometimes fuck ups happen all the time and we always try to cover them up That's that's our job to make the speakers make the event make the organization shine And let it shine bright So sometimes we need to stall the speaker doesn't show up the speaker is late Some angel is missing something technical happened to fuck up whatever and the herald is there to entertain the crowd It's not there to solve the immediate problem. The immediate problem is solved by some other angel for example by your second Herald also in the hall or by the angels at the appropriate desks We are there to entertain the crowd so we could for example Ask questions like did you are you enjoying camp who traveled more than 500 kilometers? Do you like our cleaning crew? Stuff like that Obviously, we don't have a cleaning crew So give a give a warm round of applause to your cleaning crew applause and then okay Now look left and right you see your cleaning crew. Please take out your trash works all the time Simple joke works if the timing is right You can also make two big announcements drink more water or use more wired bandwidth use sunscreen Relax and get some sleep care care about your other campers works always Tell a joke as a way to a stall time if necessary So I think you get the gist how to stall how to bridge some some minutes and you can always come up with some small story That that you experienced something that was awesome So I came to camp and suddenly I heard this Yesterday evening and I looked around and I saw what's that and I saw whoa There's a huge fire installation on the tower over there. That was amazing. Who saw that yesterday? Yeah Works all the time and everybody has such small experiences to tell on stage if if time needs to be stalled So usually we have one Herald pretend but on this event We have two for a specific reason We would like the Heralds to pick up the speaker at the speaker desk so we have this backstage and on stage separation thing so a shift of three maybe three and a half hours has let's say three or four talks and One of you starts as being the Herald on stage and the other is the Herald backstage So Katzatzi would carry the phone for example and would have the time sheets and would make sure that it's all on time Well, I'm on stage and doing other stuff So she could also go around and give the door angels and information like please close this door or please make this exit only or something like that That works and me as the other Herald would then go get the Speaker this is all in detail on the checklist. Would you please wave them or distribute them? So so you see who his duty is what but after every talk within a shift you switch so it doesn't get boring and Both heralds get some stage time. Wait, we used to have four that wanted Damn it Huh. Yeah. Okay. Yeah. Yeah, he did So cheat sheets. Yes. You just got them. Let me quickly run through them to where still in time That's good. So at the start of the shift you meet your other Herald and say hi get get familiar with the person And agree with the person on who will be the first Herald So let's call them A and B as it's on the thing. A is the on stage B is the backstage Herald Then you go to the speaker that's can pick up your speaker and while you walk with your speaker to your tent You already have some time to ask important questions. For example, how would you like to be introduced? Some of speaker give you an information that you just couldn't research on the way So and at that point you're not supposed to replace your introduction You're supposed to add on to it You may pick a fact from what the speaker tells you and add it on to what you already prepared Then obviously how do I properly pronounce your name the most important question and Then what do you want me to tell the crowd about you what I said like media labels top 100 thinkers of the world awards honorary PhDs from some universities and they like that and Also, some speakers have a one-hour slot, but have a talk. That's only 40 45 50 minutes So they have time for Q&A, but some speakers don't want Q&A others won't so we ask them would you like to have some Q&A time afterwards and How how he likes to be acknowledged of the time so you show You inform the speaker that you expect him to nod as soon as you show him the time sign So you know that he knows then obviously offers some water and ask if the speaker needs anything else before a talk you should Do a couple of things so for example you should meet up with the AV crew and say hi So they know who you are so you can get the microphone so you can ask whether it's up and running or whether Some technical problem has arisen that you need to bridge or cover up You also get the duty decked from the Herald before or from the desk over there and You check whether they're already If usually there is a speaker from the last talk standing somewhere there or somewhere there And there is a bunch of people around that that speaker that want to talk to that person Don't move that crowd move the speaker Go to the speaker tell him on the shoulder and say hey Thanks for the talk great that you be here But could you please take your crowd somewhere else so we can continue with the next talk and the speaker will then just grab and they'll follow him naturally No problem, so move the carrot and not try to move the crowd Yeah before a talk yes, yes Please do do ask questions. Yes, it's it's minutes before the slot of the talk starts um help with crowd control for the be Herod and Yes, then there is a tent full section as I explained earlier the same information there Starting a talk. Yes first first I do crowd control. I fill the hall. I do the differentiation game I asked to for people to raise the arm when there is a free seat next to you And then I do some announcements. There are necessary amounts but right now We have as an important announcement that we announce that we need more angels that please if you want to help out make this event Awesome go to the heaven go to the info desk Register to be an angel there are plenty of shifts that are still open. Please join. Please help us All of this works on volunteers exclusively That's an important announcement that we currently and today and tomorrow will do before every talk other Announcements are drink more water use sunscreen protect yourself to stay safe. Don't get too drunk The usual stuff so people are reminded have I drinking enough water? Have I maybe I should That that helps During a talk there are no safe seats like if if if you're waiting for your friend And he had just hasn't shown up and the and they tend as full you can't reserve a seat We'll place someone on that seat and we need to explain that to the crowd Otherwise, it will have half the seats empty when we can't work with adored angels that Keep people from entering while there are some free seats still available. We can't explain that to the people out there Check emergency exits if there are free and usable during a talk So if there are people standing or sitting there because they couldn't get in we would need to we need to ask them to move and Also, yeah ask people that didn't found a seat and still smuggled themselves in to leave if necessary Yeah, also check if all present are fine as in The audio angel collapsing is he still breathing now looks good Call for help if needed. There is a bunch of numbers on there Communicate well with your other herald whenever you need to and signal the time for the speaker and the order herald on stage Because I am I can take off my phone and look at the clock But it doesn't look really good and it's better if the other herald cut out see in this case would would show me like Two minutes left three minutes left so I can judge okay one more question or no more question We don't have time anymore stuff like that Yeah, sometimes the herald that is not on stage knows a lot more about the current situation than the herald on stage So need to communicate that and a good way to do that is during the Q&A the herald usually stands somewhere over here and Then the other herald can get to that corner and say and I'll be like and She can tell me something that that works really well that is not disturbing the crowd or the speaker if you need to walk behind the speaker It's it's not so sexy. So dude on the opposite our side of the stage if you need to talk to your herald so we Yes, you can walk behind The screens and the stages on all in all tense We heralds we communicate with a rocket chat up because it's an incredible Amount of work to schedule all the shifts to make sure that everyone is where they are supposed to be so if you're Scheduled for a shift and you can't make it. Please communicate with the rocket chat Also, we'll publish the announcements that are currently necessary in there and inform people of What to do also is a nice way to exchange yourself to maybe get some feedback on whether a good with a joker's good Discuss things you thinking about saying on stage It's it's a nice tool I think It's open source is like an open source slack alternative There are apps available for all the mobile systems except the windows mobile But the browser version of it works really well as well for iOS I have to say in the app store the rocket chat plus app is first don't install that that doesn't work Use the rocket chat without a plus. That's not first in the app store, but it works The other one doesn't Without a plus. Yes Yeah, if you install that up you're gonna be asked to specify which server you like to connect to and it's heralds.events.tsc.de for most events and Please use the same username that you've used in the angel system already So we know who we are talking about and can assign you the shifts that you did Yeah angel system talking about angel system Please create an account if you haven't already Please click on the team speaker desk heralds and join it heralds are part of the speaker desk And then yeah the URL where you can do that The duty deck is something I want to talk about The duty deck is something that you hand over from one shift to the other and it's very important that there is always a Person that would pick it up if it rings because the number is more or less secret the speaker desk has a number the security has the number the project management team has the number and the safety team has the number so I Would call there and find out if everything is all right for example and find out if it's if Everything is on track and working on time But also if there is an announcement to make for example car with license plate so and so has to be moved urgently or Please evacuate the camp Anything like that will pop up on this phone and someone will call this tent to make sure that this announcement goes through if you can't make an announcement because there is no power or a power outage there is a megaphone that is There for power outages, but also to fulfill the regulatory rules of the Netherlands If you start a shift make sure you know where it is so you can find it even if it's pitch black and dark in here And then obviously Calm your crowd ask them to leave the hall slowly and don't panic and the usual Yes, so there is a charging station for the duty deck which is in this tent at the audio desk I don't know if that's everywhere the same but That's some in some times the charging station is there backstage on this technology over there somewhere You will find it but that's only relevant for the last shift of the day and the first shift of the day where to get it from Yeah, mega fun. We were there shift distribution. Yes, this is something the last slide for today We're going to distribute some more shifts today at 1730 at the Harold desk which is part of the speaker desk if you you can freely pick any talk or any Group of talks that you are interested In the next day three four or five and we'll be more than happy if we would have you on stage and help us out with the heralding Thanks for listening. Oh wait. I forgot an important thing. I would like to introduce the team First cut that she she's doing a lot of the office work in the back office and Skellowing shifts making sure that we have all we need that all the checklists are complete Amazing thanks for that which doc is also a member of the team. He's the only Dutch guy in the team He's the one that set this thing up for the last weeks and months And I'm just a guy from Berlin that has some experience doing this So that's why I'm here and trying to yes make Shah 2017 More awesome than before. Hopefully Thanks for listening to my rant Questions would be a good time to ask now. Otherwise, we're gonna see each other at 1730 at this you could ask Sure, I'm gonna go back to the URL slide So you can install that Yeah, the question was what was the URL of the? Rocket chat there it is. Yes, I know Okay, the server is a haralds dot events dot ccc dot de And this will stay this way for the next years. Hopefully Like it's an open source slack alternative hosted on the server of a friend of mine. No cloud involved data privacy Guaranteed and after Shah's over the database will be deleted and we set up a new instance for the next event promise Who of you has an angel account already in the angel system? Oh Great all of you so this yeah perfect Yeah, thanks a lot