 Hi there, I'm Sergeant First Class Garrison, offering you some tips on receiving your household goods. I've been in the Army 18 years and have PCS 6 times. Your new organization or unit may assign you a sponsor weeks before your reporting date to help you during the moving process. On the day of your delivery, you the soldier need to be there. If you are married, having your spouse there too will help the process. Delivery of household goods tends to go faster compared to picking up, so work with the movers on where you want the boxes and furniture placed in your new household. For example, tell the movers if you want a particular item in your living room, basement, or upstairs bedroom. Remember, it's your job to let them know. The movers are required to place items where you indicate, but only once. Movers are also required to open and unpack your boxes to conduct the inventory of your items. They are also required to remove all available packing material the day of delivery. And remember to have your personal inventory list available to ensure all of your items were delivered. This is a good idea to have an inventory sheet. In my experience, I've done about seven PCS moves in 20 years. The inventory sheet helps you have accountability of all your items, so it's always good to have that resource available. By the way, if your household goods are not delivered on the agreed upon date, you can file a claim with your moving company for out-of-pocket expenses. But remember, you must turn in your paid receipts. Incidentally, the Army is now conducting quality assurance inspections on 50% of all moves. And then looking to make sure the stuff on the truck is still packed in there properly, make sure nothing came loose to where that could have caused damages. I'm going to be looking at stuff as it comes in, seeing if there's damages. Two property of boxes are crushed, part of my evaluations. Again, looking to make sure they have proper documentation on site for the member. And talk with the member, see how things are going, making sure that everything is fine informed. Give them a business card that's going to be for both of you that are outbound or inbound. Let the member know if they ever need anything during their pack up or delivery. I'm available. They can just give me a call. If any issues come up during the delivery and cannot be resolved, customers should call a quality assurance inspector at your local transportation office or the U.S. Transportation Command toll free hotline at 1-833-645-6683 for resolution. Additionally, it's very important you complete the online customer satisfaction survey to rate the moving company at move.mil. This will help improve the quality of future moves. Remember, if you have any issues or questions about or during your move, you can call your local transportation office or call the U.S. Transportation Command's toll free hotline at 1-833-645-6683. And remember to go online at move.mil for helpful moving information.