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Published on Dec 3, 2015
Katherine shares how to leverage negatively charged questions. Shot live on location in partnership with Resort Reservations Whistler. Here you have a perfect reality based example on how to train any central reservation agent to become a true sales master. Watch how Katherine advises new agents not to get overwhelmed with the huge amount of product knowledge required and reservation system demands for accurate quality control. Let Katherine share how negatively charged questions can assist you and your shopper caller enquiries become credit card confirmed bookings