 Welcome to the remedy force went rating early access program. I'm Nikhil Deshpande. I'm a product manager for remedy force In this video, we will see the improvements made to lookups in self-service 3.0 This is our legal notice letting you know that what we are showing you today is regarding a future feature of the product This information is under NDA and our safe harbor statement applies any purchasing decisions should be based on what is generally available today Category lookups now facilitate selection of the most appropriate category by displaying the category tree This enables clients to drill down to navigate the category tree Search capability has been improved too Search results are now displayed in tree structure thereby reducing errors of selecting the wrong category Especially for multiple categories with the same title Other lookups have been enhanced to improve usability Clients can now select a record from multiple fields displayed in lookups Making it easier to select the most appropriate record based on field values Admins can configure lookups for self-service for their clients In the default mode the first few fields of a lookup are displayed The number of fields displayed is configurable. At runtime clients can choose the expanded view Which displays an additional set of fields in remedy force administration Admins can configure the number of fields to display in default and expanded views They can also choose to have labels shown or hidden for the most optimal experience for their clients Let us now look at a demo of the product in remedy force administration Configure self-service, general self-service settings A new section called lookups has been added There are two fields Number of fields in default view and number of fields in expanded view Select the number of fields that you want to display by default in lookups And select the number of fields to display in the expanded view You can also choose to show or hide labels Now let us look at how this appears in self-service 3 When I click on the category field It brings up the tree structure of the category tree Allowing me to drill down to the categories I can then select the appropriate category Alternatively If I am not familiar with the category tree and I just want to search for a string That works too So it displays search results along the category tree If there are multiple search results for a string for a category such as this one All of those results are displayed by category tree So the user is very well aware of what exactly they are selecting Now let us look at other lookups In the request desktop software service request The field software requested is a lookup on the object base element As you can see it displays the first three fields In the default view And if I want to expand If I want to see the expanded view I click on the plus icon Which shows me a list of a few more fields as configured by the admin All of these fields are from the field set column headers Once I have selected my record I can then submit my request after I enter all other necessary fields Thank you for watching this overview of self-service 3.0 lookups We look forward to hearing your comments on the upcoming remedy force when trading release