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This is season two ever season one episode two Got my popcorn many scams rely on a mixture of fear and confusion for them to work and time and time again We've seen how effective this approach can be And if the person on the other end of the line seems particularly vulnerable and defenseless Then I'm afraid as far as the scammers concerned That's even better news money in the bank I hate scammers hit the like button if you hate scam. It's late morning in our scam hub at BBC HQ in Glasgow Nick and team That's unfortunate anyway Member mark have just noticed criminals in a Kolkata call centre are starting to kick off a scam Hey, don't wait. What up yet? We don't know who the victim is this scammer is currently speaking to somebody an older woman in the UK and He is trying to persuade her that someone has been using her visa card The scammer is running a scam which has two parts and I'd be like in my mind when I watch this I'm like this be working but like obviously it's a billion dollar interest to it. We've called it the debit card scan It all starts with a phone call out of the blue where an automated voice tells you there's been suspicious activity on your visa debit card if you have not made any such purchases or transactions then kindly press one to speak to customer service Thank you press one and you'll put through to a scammer who takes your personal information Supposedly to verify you they then ask for your banking details so they can check the suspicious transaction This information will be key to how the scam unfolds as we're about to find out The woman we are listening to believes she's talking to someone from digital payments company visa When was the last time used to your visa debit card you have it. I'm sorry. I'm not trying to be funny or nothing, but if If that's the voice like if I'm not even why I'm not being funny I'm not being like weird don't try to cancel me But if I get on the phone and it's talking about you're being scammed As is like if it is are you secure and that's the voice out here. I'm hanging up Every time I'm hanging up. I want to click Tell me one thing ma'am how you share your card it a like click anyone your family member friends your friends for using it Are you positive about this ma'am? Are you sure about this? The sound on the call is patchy, but the team can hear the woman has started to give away key information Where she banks and who with well, I think my daughter might have a Yes Something to do with my own banking. Yeah, okay. I understand ma'am The scammer is now claiming that a man John Hopkins has made a transaction on the woman's account in China So, you know Mr. John Hopkins. This is full transaction without your permission without your authorization The scammer says he can put the payment on hold but to do that He says he needs some vital information Including the amount of money she has in her bank account. They were visas calling you. They know all of this already This is a listen, this is it visas calling you they know this information You don't need to give you information because they got it already Just give you a last statement and tell me what's a closing balance in your statement By getting the victim to reveal how much money she has the fraudsters can weigh up whether this is a scam worth pursuing So you saying me you are closing balance something six six thousand pounds, right? Yeah This thing just called on the line This scammer has hit the jackpot With such an appealing bank balance, they'll be quick to move on to the next more dangerous stage of the scam The team needs to find some contact details for the victim and fast They don't have a name, but they think they have spotted a phone number on the scammer screen Yeah, I don't know if that one was on this phone note there Bank debit card nobody that's handling your money for real is asking these type of questions All the while the team is looking for details the scam is continuing How did you check your statement by post by online? Though Nick thinks he has the lady's landline number because she's using it to speak to the scammer He won't be able to get through until there's a break in the call Anti-fraud Department of Barclays O2O He's now asking his victim to write down a phone number This phone number will be central to the second part of the scam as they know which bank the victim uses They are giving them a phone number that they claim is the victim's bank fraud department But this number will in fact put the victim through to one of the scammers criminal Bro, they just want to transfer you Colleagues who'll try and coerce the victim into giving them their cash They don't even have the power to transfer The call the scammer is about to end the call to the victim with instructions to call the fake fraud line He's just given her As soon as the victim hangs up Nick has to jump in Unless the woman answers Nick's call her entire six and a half thousand pound bank balance is in serious danger Please try again later Coming up later which time a scammers operate I feel like this show had the potential to make so much money like it looked like it was low cost Like they I mean not saying that it was low budget, but like the set like this like they just got a desk in a room With like some TV screens and Lee call centers aren't the only place scammers operate The public road cares are stealing and scheming in almost every aspect of life But that doesn't mean we have to just put up with it Across this series We're meeting the regular people who are fighting back against these crooks to make their communities a better place to be visual anti of the week With our police forces stretched more thinly than ever many communities are taking it upon themselves to plug the crime fighting gap In the West Midlands one group of unlikely local heroes have banded together to make the estate They live on a safer place But if you think that's all about a bit of curtain twitching when you see what these guys do you'll be sure to think again vehicle theft burglary even carjacking horrible crimes that in some areas have become all too common events and A meaningful deterrent can be hard to find But I've come to meet one man and one group who have made a difference in turning the tide on safety in their community Tan Singh lives on the Warsaw Park estate in the West Midlands Time lovely to meet you Mr. Singh Put that together nicely in there me today Up until 2017 This theft and burglary were a problem on the estate criminals breaking into houses car being stolen it was huge every single day something was happening and you'd come home thinking Are we next? Residents relied on the police for help but Tan says he felt he could be doing more to keep his neighborhood safe as well it's clear the model of The way we were doing things and so it wasn't working as crime was rising but communication was decreasing and we thought youngsters Let's come on board. Let's try and make this change and make it into a safer place The estates already had a neighborhood watch group, but Tan realized the new That's hilarious not gonna lie. I've never seen a broke sing in my life. That is because it's so funny because it's the truth Never have I ever either not in America either You generation of residents using the latest technology could make a radical difference So he set about instigating some changes if you put it on a what's that group would be there within two three minutes There'd be 20 30 people there within five minutes soon The Warsaw Park estate neighborhood watch group had a thousand members working together and having a real impact What that's a good day again from other residents this person was being burgled and they've been spotted coming out the property and Can you see all these cars on the road? Yeah, so that is all the skies. Oh, wow Otherwise, there'd be no cars on the road So every car there and every person standing there is a literally five minute response Tons the imagine trying to go enter and break into someone's house and Coming outside thinking the coast is clear and there's 97 cars there There's the residents were able to track down. I'm not even mad at this. I like it. I like this type energy. I Think scammers and burglars with people who steal from other people like It's like people who steal from hard-working people Some of the worst those that this is the worst to people and return the stolen goods and Hopefully put the thieves off from returning the group has guidelines to follow from police should an incident like Suspects but instead to monitor their movements as best they can whilst feeding back to the police Over the time the group has been active. It has built up a good rapport with the local police forces We have a very good relationship with our local PC assault team and he works with us on a day-to-day basis In this next incident members of the team once again track to burglars movements whilst linking up with the police I don't know if you can see a guy, you know that they're just there But yeah, yeah, you know that flashlight that technical flashlight. I got that too on an end of my block, bro I read she's that's a garage. Just jumped off a garage bridge to burglar house So you can see a guy in the roof these guys running across the road just on that garage. I can see that there Yeah, and they're running straight over straight over Within minutes residents arrived on the scene with black is three and one it's a beam on there It's a green beam. It's a beam. It's a regular flashlight and it's the tactical one Super bright. I'm talking is blinding in the middle of the night You cannot see through that light Slides so they could keep a close eye on the suspect until police arrived who were then able to catch the criminal That house leads on to the canal top up and there's about 25 of us out that day searching the whole canal To help us to try and find this person I'm impressed to see how this quick response intercepted this crime and kept the estate safe And Tarn's next story is yet another example of that When Tarn and his team observed the occupants of this car acting suspiciously on the estate they started to follow it But when the passengers realized they were being monitored things turned nasty You will see a screwdriver being thrown at the window The guys that are in this car So I don't know if you just saw something shiny there, but I'll try and make it slow for you Now I can see it. Yeah. Yeah. Yeah Oh, yeah, you see that. Oh, yeah, the screwdriver being thrown That's a butter knife. It's a knife. It's a butter knife Tarn and his volunteers believe their actions stop criminal gangs seeing their estate as an easy target Do you ever feel scared doing this some situations are dangerous But I believe we've built such a team here that I'm confident when I leave the house There'll be another 15 people with me. Mm-hmm So why is it to be scared of if you've got the support of your neighborhood and the support of the team you built There's nothing to be scared of. You are the ultimate neighbor. You're right, man But like neighborhood watches like I mean it still works in America, but it's like Who's gonna be the bravest? They watching and calling police y'all watching and pulling up Because out here, you know, there's a slight difference People will wield guns out here It's the only difference man Like imagine somebody like a neighbor hitting me up like yo Look, they're robbing Such-and-such is house. You're the closest. Can you pull up first? Well, I will in call. I will delete text message. Could I pull up first? not first I Need somebody else to go be that guinea pig then I pull up afterwards and see, you know I'm saying You pull up first and if nothing no, no, nothing rings out if I don't hear nothing then I pull up You are Seeing these crimes on camera underlines why the community came together Her experience of crime sparked her involvement in the group Living in the race, I've only been here about five years and I had a terrible incident about three years ago We were targeted for sports cars and we were broken into intentionally woken in the middle of the night Kids were absolutely scared. We were woken up We had someone up above our head with a screwdriver telling us give us the keys the neighborhood watch that we've got round here Was here within five minutes. Look, we all know the police have stretched We know that but the fact that you've still got a community and a team of volunteers We're ready to come 24 7 must be a nice feeling for you It's reassuring that they're here and I feel protected in my own home The criminals were intercepted and turned over to the police and the neighborhood watch became more resolved than ever Later in the program, I'll be joining the watch's new night patrol So the team Back in our scam hub in Glasgow. The team is secretly monitoring scammers at work They're desperately trying to contact a woman who has been convinced by scammers that her debit card has been used fraudulently Oh, we back on this. Okay, back back back back now Team member Nick has been trying to get in touch with her before she rings what she thinks is her bank's fraud line But he's in fact just another hotline to the scammers. Oh Hello there. Can you hear me? ma'am Hello ma'am The number they've told us to dial she's not realized. I'm on the phone. Hello Oh, hello there. Um My name is Nick Stapleton. I'm a journalist working for the BBC I'm making a program at the moment see also though like if like there's a couple of things that will go through my mind like if I If I get a phone call and I hear that type of voice I would hang up like we discussed earlier But if I didn't make put two and two together and I was on the phone and I heard this type of voice Hello, this is Nick Stapleton or whatever from the BBC on a journalist. I would also hang up So like I don't know I would have clicked about scam call centers and I think you were just on the phone to one of the scam call centers They would have been talking to you about your bank account and telling you that someone had done a fraudulent transaction hung up on me See what I'm saying click. I would have clicked through With so many phone calls this lady understandably doesn't know who to trust so difficult with these we don't have a name for them But Nick isn't giving up Hello Hello, can you hear me? Yes, I can. I don't know why you went off. Oh, not sure what happened. Okay, so allow me to explain My name is Nick Stapleton and I'm a journalist. I work for the BBC Yeah, I'm making a program at the moment about scam call centers And oh, yes, I'm afraid to tell you that you've just been on the phone to one of those call centers Yes You were talking to them about your your Barclays bank account and they told you that you needed to call them back and Stop a fraudulent transaction. Yeah Those people are scammers, please do not call them back Please don't do anything that they tell you to do and if they call you back again And tell you that you need to send them money or to move your money into a secure account or something like that They're just criminals trying to take your money Okay, got that Thank you. Would you mind telling me your name is? My name is Maureen There's one other thing you need to do Maureen if you've got a card for your bank on the back of that card That's that's the real number for your bank's fraud department not the one that the scammer just gave you on the phone I see, okay, so Maureen Please right now call the number on the back of your card for your bank's fraud department and tell them that you've been on the phone With a scammer today and make sure yeah Make sure you tell them that you've given over a fair amount of your personal information They may well try and call you back the scammers saying they're calling from visa security That's not real. It's not visa security. It's a scam. Okay, right Okay, all right Maureen. Thank you very much for ringing my total pleasure. Thank you. Please go call your bank now Maureen She had no idea it was a scam and was trying to dial the number for her bank's fraud department Which the scammers have given to her which of course we know just goes through to another. Yeah, I don't like like Understandable you don't think your ground will fall for that but like let's be real. We don't know We don't know She might One of them in the call center That was really troubling because she Told them all the information that they need now to kind of follow up and call back again and pretend to be calling from her Local man. I never know for sure Hopefully another scam successfully intercepted But it doesn't end there for Maureen as the team continued to keep their eyes peeled for other scams getting underway They suddenly spot something very concerning We can see on this scammers screen right now He is trying to call back Maureen the woman who we spoke to earlier this morning to tell her that this was a scam And that she shouldn't deal with them anymore. So suppose this is the moment we find out whether or not she heats our advice Just continuously ringing her He's probably trying to find out why it is that she hasn't called the fraud number back Good for her. She's not answering the phone So far anyway The scammers are now relentlessly calling Maureen Trying to ensure that she does complete the next stage of their scam and hand over her money No real bank is going to continuously blow you up like continuously blow up your phone like this Hello So our team's horror 23 minutes after she put the phone down to Nick Maureen picks up the call to the scammers. Yeah, hello Good morning, ma'am. This side is Alan Cooper once again visa security department. How do you remember ma'am? But this time to the team's relief Maureen is not falling for the scammers lies Hello, I'm calling from visa security hard go out of once again from my name is Alan Cooper I think she's now gonna waste his time. Oh, yeah, your name is Alan Cooper be for real What once again from my name is Alan Cooper. I woulda get Alan Cooper. Where are you from? You're from Texas? Like no, you're not Alan Cooper Cut the cat. I think she's now gonna waste his time. Oh, yeah. Yeah, do you remember ma'am? Yes, ma'am. I'm providing the number of anti-fort department, but you don't call this number. Why I was gonna call I'm not doing at the moment Because ma'am they will vetting your call as well as they will cancel this fraud transaction as well as they will secure your account in future So call on date number right now. They will vetting your call ma'am. Oh I'll say okay, so hang up the call and call it immediately right now. Okay. I will right, okay? Okay, ma'am. Bye. Take care. Bye Maureen has strung the scammers along and got them off the line But when she still doesn't ring their so-called fraud line They call again and again He is just continuously calling her back at the moment Imagine you're her just had that conversation with me and I've told you not to take any calls from them Must be quite frightening to be her sat at home hearing your phone ring again and again and again and again At some point I'm picking up. Hey, Mr. Cooper. Listen, you are from the middle of Bangladesh Come on now cut it out Like we're not doing this Later I pay No offense to anybody from Bangladesh or anything of that nature. I just I just said a random name You from the middle of Africa wherever you from Earlier in the program I visited a group of residents on Warsaw's Park Hall estate to hear how they've driven down crime levels They've invited me on another of their initiatives that Mr. Cooper like come on really How was that's not even believable a nighttime street patrol So say and deep you've got your team together tell us what's gonna happen tonight tonight We're gonna be doing static patrols in the estate What that means is we pick strategic locations entrances and exits of the estate and we park up Keep an eye out of any suspicious of your cars and vehicles. It's an impressive turn it Normal procedure to to a car pick your locations and let everyone know Using WhatsApp the group can keep an eye on each other and give them live reports of each other's locations That means there's eyes and ears across a wide area You're all synced up so you can now hear Everything you're all talking to each other. It's all coming through your phones. Yeah, and you're gonna go in your vehicle Yeah together, and you're gonna play that out so you can heal. Yeah With their phones tracking each other's locations, they're able to keep a tight formation Can we just get a location update of where everyone is? We're currently on green side roads Real-time information is valuable and within minutes a sighting of an unusual car is Communicated to the whole group There's a message coming from your colleagues out there. Yeah, this colleague is spotted a total turn of interest It's making something use your terms. Okay, that's usually something that we want to keep an eye out for For a minute Not only do the team track the suspicious car through the estate they run checks on the vehicle through the DVLA website Someone's gone to just check out Every vehicle that if we think it's suspicious will run a check on it We'll check the tax and routine insurance and make sure everything's as it should be Anyone can make these checks and it can help flag up if a car is stolen That's what we'll look out for if one thing's missing that kind of puts the alarm bells on In this case the car is clear a family has innocently lost their way in the myriad of roads on the estate Sandeep's team points them in the right direction Families don't normally get up to no good Yeah, if you don't check it out, it's an opportunity miss, isn't it? Tonight thankfully things are quiet. It's cool. You know after you put the kids to sleep go patrol for a little bit Come home for the heroic That might well be because of the work of the team In the five years since it came together crime on the estate has dropped by 70% It's now 11 o'clock and the team will stay on shift right through the night Remember if you think you're witnessing a crime always dial 999 and speak to the police Never approach people yourself But if you do want to set up your own neighborhood watch scheme then head to their website our watch.org.uk for more details There's no doubt this group goes above and beyond and it really is good to see they don't just rely on what the police can do To help they take it upon themselves to get involved and make their community only difference between them and the UK police is the badge You know like hardware differences because they're not toting no fire out there So a better place all around for me though. It's time for better Good night Still to come Earlier we heard scammers trying to steal thousands of pounds from 89 year old Maureen Despite living with the early stages of dementia. She lives alone with the support of her two daughters I've come to speak to them to find out exactly what happened when the scammers called So Maureen it's lovely to meet you Can you just tell me what happened when you picked up a phone call from someone who you now know? They were in fact a scammer. Yes, I do remember it was a man, and I just got the I just got the feeling that it wasn't right. I Want to show Maureen and her daughters Jane and Sue exactly what the scammers were up to This is what the scammer was seeing I said, and I'm gonna play now what we could hear So Maureen what we heard there were two voices there was a male voice quite a dominant male voice doing a lot of talking That female voice was yours The male was repeatedly saying fraudulent fraudulent transaction fraudulent activity, and he said there was a payment from John Hopkins in China, and if you didn't make that payment or authorize it. It needs to be stopped And there was a lot of information. He was obviously trying to bomb barge I can remember speaking to a check on the phone. It's a bit and it went on and on I'm gonna play you another clip and just let your daughters hear this as well So you're saying me you are closing balance something six six thousand pounds, right? Your daughters look like they might fall for it too low key I'm glad they're in the room learning So I appreciate this is quite uncomfortable especially for you two daughters did to hear this as well But we could hear there the man was Being quite forceful asking you to confirm how much money was there in the account Maureen. Do you remember that? Yes And there was a figure there that you just gave him Or that he just confirmed that there was in an account of quite a lot of money Yeah, and the reason is to see if they've got a good chance of getting lots of money out of you That's how cold and callous these people. I'm afraid to say are now Not too long after that Thankfully you you did put the phone down. Yeah, had you not done that? Yeah, I am absolutely confident They would have taken further steps in order to steal as much money from you as they possibly could Yeah, it is it is hearing that conversation now, Sue and Jane How do you feel knowing that these are the sort of people approaching the likes of your mother? Well, it's disgusting as well. It's just they're just the complete low lives of the world Facts. Yeah, they're praying all vulnerable people. How do you feel now? I just feel peculiar. Yeah Well, someone might you know might ring up Let the cat out the bag or something like that. Just a funny feeling Just when you get phone calls like that 100% always call your daughters from now on just call your daughter We'd be happy at all if a man brings that up to be honest Which is really sad to hear that because I don't want you to have to feel nervous I don't want you to live your life wondering who's who's gonna phone me up, but you shouldn't be feeling nervous and vulnerable in your own home No, it's just not right. If you get a phone call from someone that you're not sure about Maureen You just put the phone down and the next call should be to someone like your daughters You just need to put the phone down and put the phone down and ring you up one of you Maureen's daughters are now keeping an even closer eye on Maureen's finances To check for any suspicious activity on her accounts They're also looking into getting a call blocker for their mum's phone Which would stop at least some of the scam calls from a cell phone We got in touch with Visa to tell them about the scammers that had contacted Maureen Pretending to be them and the company stressed that it never calls customers to request personal information It said that if someone ever receives a call like this, they should hang up immediately And call their bank They never ask them for personal info If you think you've been scammed then there's some steps you need to take straight away Firstly and most importantly call your bank. The number is usually on the back of your bank card Then remove any software that scammers asked you to ins- They repeat this every episode, huh? Stole on your phone or laptop. If you're not sure how to do this then ask a trusted friend or family member Change I guess it's important to know your passwords on as many online accounts as you can And then keep a close eye on them over the coming days to see if there's any unusual activity Tell your friends and family so that if they receive any online approaches Reporting to be you that they could be fake Report the crime to action fraud the UK's reporting service for fraud and cybercrime Go to action fraud dot police dot UK or call 0 300 1 2 3 20 40 If you're in Scotland report the crime to the police on 1 0 1 When we intercepted fraudsters on the phone to this next target they were on the cusp of losing everything Scammers had persuaded her that she'd been the victim of fraud and only they could come to her rescue It was of course a complete web of lies The challenge for us was making her realize it There's another live scam underway in our scam hub in our BBC HQ in Glasgow Team member Nick is trying to swear they do that's the thing. That's what I noticed that Like they love repeating stuff Like remember we was watching police interceptors the earlier earlier episodes Every episode they had to talk about the cars and the horse power. I was like, yo, we don't need to know that Trying to establish some facts about the victim. They are in the UK. I can see they bank with TSB and Straight away I can see that they they have a young child because the the background of their phone is a picture of their daughter The scammers are based in a call centre. We have secretly been monitoring in Kolkata, India We can't hear the conversation, but it's clear the scammer has been working on his victim for some time They've already been persuaded to download software that gives the scammer access to their phone Which is why we can see everything on it That always immediately. How do you fault you have a young child? I mean you somewhat young Like I'm not coming at the people who are following for this. They don't know better, but like geez brings home the win These are real people we're seeing school want to teach you everything, but how to not get scammed They start rolling that in the curriculum down on this screen here. This is someone who's got a kid Maybe a mother or a father The scam that's underway is one that we have called the online shopping scam It all starts with a phone call out of the blue when a recorded voice tells you there's been suspicious activity on your online Amazon shopping account. He actually in all facets of the word is a Karen the other guy, but he's a Karen on for a he's a He's a good Karen. He's a good guy Karen Thank you for placing an order with Amazon. You have been charged 399 pounds on your card if you have not made any such purchases or transactions Then kindly press one to speak to Amazon customer service. Thank you You're then put through to the scammers They tell you that you need to secure your Amazon account But for that to happen you have to let them access your phone or your computer so they can guide you Which is the stage this scam has reached And literally if you don't know how to do something and like what if you on the phone with your company, they'll walk you through it They won't ask you to They won't ask you to share the screen They'll walk you through it literally and they'll ask you. Hey, do you see this? Do you see that? Do you see this? Click that click the and they'll never ask you What does it say or how does how much this what's the act? They don't ask that What our scammer is currently doing it doesn't benefit them financially in any way They are taking this person into their Amazon account and they're getting them to delete payment details Now all that's doing is just creating that idea in this individual's head that this person is here to help They're gonna stop whoever it is buying things on their Amazon account by deleting the payment information Once they've established that trust once they've established the idea that they're here to help That's when they'll move the scam on somewhere. We do got good hair. I got good balance good value. What do you be using maybe? Maybe it's maybe lean here having us what? My bad, they can start making money Nick can see that the victim is revealing a potentially devastating amount of personal and financial information to the scammer But Nick and the team can also see that same information Which means we can hopefully use it to hit and soldiers here having a contact the victim So surname Tranta T. R. A. N. T. E. R. Yeah, the name of the car's Tracy Tranta. They're T. R. A. C. E. Y So they're getting card details address name Eventually, they'll be getting account numbers sort codes if the scam goes to plan Thankfully team member mark has found a number, but it may not be to the right Tranta So we do have a manly number Tranta the address is different could be that their family members Confusingly personal information for two people is now on screen one a Sheridan Tranta and one a Tracy Tranta Nick's unsure which of the two people is the one being scammed What's more though? He has a phone number to call. Take a guess. The line is being tied up by the scammer So he has to wait for a break in the call or the while the scam is moving fast It looks now as if the scammer is trying to take them into the second stage of the scam Which is where they jump into their online banking where they say to them that okay? We've secured our Amazon account. We've deleted the payment details, but we're concerned that your online banking might also be affected They're buying they're going into online banking Okay, so I can see now that they've accessed this person's online banking and Straight away make a call Their current account that's a that's a lot of personal info to hand over to someone who is a criminal The victim is completely unaware that the scammer is watching every move they make and noting down all their information But that information is also throwing up some possibly important leads for Nick including what looks like another phone number We can't hear what's going on So we don't know for sure whether or not the scammers Trying to find other sources of money Maybe they're trying to persuade this person to open some other online banking accounts They've got alternatively the person might be getting suspicious Looks now like they're going back into that Amazon account again Unsure why because we can't hear the audio of the call But suddenly the connection between the scammer drops out It's a chance for Nick to get in touch with the victim to tell them what's going on Come on. We're gonna get this person on the phone because we need to tell them that that was a scam Join the number. Yeah 075 They've used the only way to ensure the safety of whoever these people are is by phoning them The mobile team member mark has found seems to belong to Sheridan Tranta. So that's who Nick tries first Hello, can I speak to Sheridan please? Speaking. Hi Sheridan. My name is Nick Stapleton. I am a journalist calling from the BBC Sheridan, this is gonna sound very strange. I believe that you've just been on the phone to one of those scammers. No, you are joking me No, no, I'm not I'm being serious Nick checks that the woman he's now speaking to is the person we saw being scammed When you were on the phones that person just now were they coaching you through something related to the security of your Amazon account? Yeah Yeah, and as part of that I'm afraid I think they probably had quite a lot of your personal information Yeah, did they install some software on your phone so that they leave the access your phone? Yeah Okay, so Sheridan the first thing that you need to do right now is to delete that that way they won't be able to get back into your phone Okay, we move in the afternoon. Yeah, so you've removed that fantastic. Okay, and Sheridan the second thing you need to do is will sound young, too They're getting old young everybody getting it finished this call now You need to get on the phone to your bank and just tell them exactly what's happened Okay, I'll contact your bank's fraud department. Okay, Sheridan. I'll call you back in about half an hour and make sure everything's all right, okay? Okay, thank you. Bye. Bye She's panicking Okay She hadn't realized that that was a scam Hopefully she won't lose any money at all. She'll be able to secure her bank account and everything will be all right Nick leave Sheridan to call her bank very but there's still a mystery surrounding the other name Tracy that was revealed during the scam 45 minutes later. Nick calls back to find out more Hi, is that Sheridan? Yeah speaking. Hi Sheridan. Are you okay? Yeah, I'm not a bit shocked obviously. I did tell the bank. They've put a like a blocker on my account and everything Brilliant, and I kind of give my phone like a little wipe through I'm just a little refresh just to be safe as well. That's a really good idea. Well done. Yeah Sheridan tells Nick that the other name revealed during the scam Tracy is her mum Sheridan uses her phone to do her mum's online shopping for her. I said my mum is not savvy on the internet I make yours as for that, but it's obviously Bank account the rings the account The scammer had wanted Sheridan to open the bank account that was linked to the online shopping account on her phone But because that's her mum's bank account Sheridan couldn't do it And the scammers wouldn't take no for an answer Constantly piling the pressure on to Sheridan to get hold of her mum They got frustrated because They were asking me where my mum was. I said there is no way shape or form that I can access your online banking at the moment Well, she's not with me. You're not you're not listening Information really hard to get into really really pushing. Yeah I thought the three different people within three minutes and they just three of them were adamant for me to get onto my mum's online banking Had the team not managed to intercept when they did Nick thinks that the scammers would have instead tried to get into Sheridan's own bank account that was was interesting because It sounds like it was actually her mum that they needed on the phone But her mum was not available her mum was at an appointment because her mum was They really wanted to get into as her mum wasn't there. She couldn't give them that access So they got very frustrated and that's why the call was terminated Almost cost her out It's a good end to the day session in the scam hub No money was taken and thanks to our interventions to people's do we ever see them fail? Bank accounts have been secured against the scammers like where they're too late. I hope so. I mean I Don't hope so but I would like to we contacted Amazon to let them know about the scammers pretending to be them The company told us that it is committed to protecting its customers. We already know this report on to call Every episode we haven't been able to identify all the call centers with intercept matters or wanters at BBC All right, they say the same thing every other end man. T. I love you. We like comment man Hit that comment. I mean hit that like button if you do just dislike scammers. We all do we hate them