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Our solicitors are people you can talk to

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Published on Mar 3, 2014

Transcript:

Welcome to Mary Monson Solicitors. If you call us, there are a few things that you'll be able to expect from whichever lawyer you speak to. The first of those is that its going to be a friendly person that you're going to speak to, who is going to be sensitive to your needs as a client, sensitive to the issues that you think are important. The second thing is that person will be an excellent lawyer. Someone who really knows their stuff and is able to apply that to the individual circumstances on your case, on your behalf. And the third thing is that this is a person who will be committed to achieving the result that you want.

Most legal cases contain this in common - clients are going into a situation where they don't necessarily have specialist expertise but its incredibly important that they get the thing right. Its our job to make sure that happens.

What is it being a solicitor? And what is it running a solicitor's practice? We look beyond the legal transaction and we ask ourselves - what is it that this person is trying to achieve? And that means, more than anything, listening to them. We have to focus on the client, we have to focus on what that particular person needs from this particular transaction. We are trying to deliver a legal service which operates within the context of moral values. And that means - integrity, duty and respect.

The staff need to be looked after. The lawyers here need to be treated with respect by the management of the firm. I have an open door policy with my staff. They can come to me anytime and I am always there ready to offer advice. Everyone who sails on our ship, as I call it, will feel that they are part of a family. In that way, if they are happy working, then they will be able to deliver the service we want, and deliver the care to our clients that I require.

The reality is that in most law firms the ethos is about making money. That's not the focus of our law firm. Of course we are a commercial organisation, so money is important, in the same way that money is important to a family who has to pay the bills. But at the same time, our focus in reality is making sure that we're building a good business. And the way you do that is by doing a very good job for clients. Its the spirit of the firm. I know exactly what it is when I see it in action and I think clients feel it as well, and certainly I know that the staff do.

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