 Denver 9-1-1, what's the address of your merchant's name? I don't understand. What language do you speak? Somali. Stand by and I'll get a translator, one moment. Hello again everybody and welcome to DPDTV. I'm Sergeant Warnocky continuing our three-part series on call times. In this episode we're going to present some of the interesting challenges that languages present in getting help to you. Free coat and cover down to Civic Center Park. For Stella Ashuba it's just a regular day at the office. Take Hampton to I-25. In her seat often times emotions run high. I think that it's frustrating sometimes because you have to deal with people who are in very bad situations so they're very stressed out and it's hard to get information from them sometimes. Hi ma'am. Hello ma'am. Ma'am tell me where you're at. Large cities mean large challenges. Denver is so big so we have a lot of diversity in the populations. Operators have access to a language line which takes time to get an interpreter on the phone. In some cases figuring out which language a person is even speaking prior to finding an interpreter takes even more. It works pretty fast when you use language line for something like Spanish and we also have a few people who speak Spanish. Ashuba is bilingual. I speak Russian. Add to the situation the people calling often times are in distress but figuring out where they are is paramount. What's your address? Do you live in Denver? So obviously that causes a delay in response because if we don't know where we're going we can't send anybody out. Technology helps Ashuba try to locate people. It's going to show the closest cell tower but you can get a pretty good view of exactly what part of town they're in. And whether in English or Russian Ashuba and her fellow call takers are on standby for whatever comes their way. Thank you. Bye. There's yet another factor that influences call times and that's staffing. We'll talk about that in part three. Thanks for watching.