 Hey everyone. This is Ryan Patterson with Peerless Network. Welcome to the first of the series of webinars we're going to be doing in 2020. We first going to go through a little bit about the Peerless Overview and I'll go through the agenda here with you right now. First, I'm going to go through some introductions. My name, like I said, I'm Ryan Patterson, the Vice President of Channel Sales with Peerless. Also on the call, we have Jim Brewer, who's our Senior Vice President of Emerging Business. We're going to be going through a little bit. First, I'm going to start. I'm going to go through a little bit of the company overview, get into a little bit of our pricing products and support. Then I'm going to hand it off to Jim to go through the portal demo. He's going to hand it back to me and I'm going to go through a little bit about why Peerless and talk a little bit about our promotions. Then all that should be done in about 30 minutes. Thanks again for your time. Got a lot of information that we're going to be throwing at you today. As always, contact your channel managers or myself for any additional questions. We'll get right into the overview of Peerless. Peerless is based in Chicago. We're a nationwide provider of voice services. Today, we're about a $150 million company and we've got about 160 employees. We started back in 2008 as a carrier's carrier, providing voice services. They're basically under the line provider for a lot of the UCAS providers out there, a lot of the CLX. You may not have heard of Peerless. We've been in the enterprise space for about the last five years or so and that's definitely our fastest growing segment. We really differentiate ourselves with our size. We're not a huge company. We're not a small company. We're perfect size out there and with that, we can offer outstanding support for our agents and our customers. We're also a very innovative company. As you know, in technology, the industry is ever-changing and Peerless is very nimble and innovative and can constantly move with the changes in the industry. As I said, we have a nationwide voice network in over 200 ladders around the country and we service over 93% of the US population on-net to the Peerless network. What do all these numbers mean? Simply, it means that Peerless is one of the few providers out there in the industry that can offer end-to-end voice services. From the call setup to the call termination, Peerless is 100% accountable to our customers and to our agents for those calls. We're not handing it off to a lot of other different networks. We're servicing that from end to end and that's a huge differentiator for us. We're very proud of that. As you see on there, we'll also expand it into the UK as well as into Canada. A few other numbers for you. What we've achieved in the last 12 years, like I said, we're servicing on-net over 93% of the population, over 4,000 interconnections, almost 15 million numbers on system. All of that is we're offering five-nine reliability on our entire network. We're running with our wholesale enterprise almost 10 billion minutes on our network on a monthly basis. I mentioned we're the underlying provider for a lot of the UCAS companies out there, a lot of the CLEX, and you see that right here, some of the big names of the services that we're delivering. Next, I'll get into a little bit about our products and services. You know, one thing that Peerless is about is, you know, we're not trying to be everything to everyone. What we're focused on is being the number one voice provider in the industry, and you see that from our products set here. As you know, one of our products that we've been offering since the start of Peerless is Enterprise SIP Trunking, UCAS Services, Long Distance, Toll Free. The Platform Services is something that Jim's going to be picking up here in a minute, but the Peerless portal really wraps around our entire product set and enables customers and agents to do, enables, gives quite a bit of control to our customers and our agents, and I won't try to steal too much of Jim's thunder there, but a lot of numbers, SMS and MMS messaging, 911, CNAM, directory listings, et cetera. Get a little bit deeper into our SIP Trunking offering. You know, over our nationwide network, it's a very comprehensive product that we're bringing to the table. We can deliver SIP Trunks on a three-year term for as low as under $5 a month. A very popular product these days is our IPPRI, and as a lot of companies are trying to get out of the copper business, our IPPRI is all SIP and certainly is a very popular product for us. All of these IP or SIP products are delivered with our fail-safe routing. You can also load balance and, most importantly, use our Peerless portal to be able to deliver these services almost instantly. To your locations or to your customers as well. It's a little bit about our SIP offering. Give you a little bit of information on our UCADS offering as well. It's a Peerless proprietary platform. We try to keep it as simple as possible, and all of our complete extension basically enables or offers all of the features that Peerless offers, including call recording, call forwarding. Our mobile and our desktop app are also included, and we also do a great job of monitoring the location for quality of service up and down and upgrading and things like that as well. Like I said, we're going to be throwing a lot of information at you today. If there's further questions, this is just the first of many webinars we're going to be doing as well as you have access to your channel managers and support team to be able to help you with further information. Speaking of the Peerless account team, we've got an outstanding support system here. Our philosophy is we want to make it as easy as possible to do business with Peerless, and that's through a couple things. One is through the account management team. It's a single point of contact for your customers that you bring in, as well as the channel team helps with pre-sales. We have sales engineering. It helps with more technical sides of things, and then a full escalation list. We provide to every one of our customers that goes all the way up to the CEO of Peerless. Now, I'm going to be handing it off to Jim Brewer to go through a little bit about the Peerless portal. All right. Well, hello, everyone. Hopefully you're seeing my screen here. What I'm going to do is take you through the portal. I'm logged in as an agent. What we're looking at here is all the capabilities that you as an agent would have within our portal to propose services to customers, to onboard customers, and to manage the service of your customers. I'll just take you through a general navigation of the portal. We're seeing the home page here. We'll promote various things to you. The upper right hand corner is the account menus, where basically you have control over various kind of high level account features like your contact information. You can add additional users so that other folks in your organization can access the portal. You can open support tickets with Peerless if you have questions. We have API keys here available for your developers. If you have your own internal portal that you might want to integrate through API with our portal, your developers can gain access to all that through this menu here. Then on the left is really the heart of all the services and all the features of the portal. We have a dashboard which just shows some kind of high level stats about your customers and the revenue that they're bringing. Then we have an agents menu here. This will show you any subagents that you might have. If you're a master agent with subagents, you can see those here. You can add other subagents to the program through this invite agent button. Next is customers. Here's where you can see all of the customers that you have or are in the process of onboarding. You can see their status. These couple demo ones we have here are active. To onboard a new customer, it's as simple as sending them an invitation. You click the invite customer button. You fill out some basic contact information for your customer. They'll get an email. That email will allow them to establish their credentials to access the portal themselves and prompt them to fill out a credit app that's reviewed by the Peerless Finance team. As your customer is going through that onboarding process, you're going to receive continuous email updates so that you know when your customer has filled out the credit app, you'll know when they're approved and when they're starting to use service. Beyond filling out their contact information, you're allowed to specify different pricing plans that your customer can be on. We currently offer service on a month-to-month basis or a little bit lower price on a 12-month term, further lower price on a 24-month term, and then lastly a 36-month term. You can see all of the pricing here so you know what price your customer will be on. Then as soon as you hit the invite button, they get that email that I referenced. They'll be locked into the 36-month term plan and they'll fill out their credit app and they'll be off and running. Once they're fully registered, have been through the credit app process, they can log in to the portal and start buying service themselves or you can start ordering service on their behalf and I'll show you how to do that as well. Probably before you actually win a customer's business, you have to propose services to them. We have a great tool here to help make that easy for you which is our proposal generator. On the left here you see the proposals menu and I'll walk you through how this works really quick. You can give the proposal a title, you can customize your own greeting by typing in some free text here, your contact info, auto populates, but you can update that here as well. Then you choose which plan that you want to propose for your customer. Say you want to offer them the most aggressive rates on the 36-month term plan here, you can select that and then you start adding services to the plan. If we're talking about a UCAS offering with a Cloud PBX, you can add maybe 10 complete extensions, two essential extensions and you'll see in the upper right hand corner here that there's an ongoing tally of all the services you're proposing so you can see what the monthly costs that you're proposing are going to be. If you want to add phones to the proposal for the Cloud PBX, you can just go to add equipment here and then you can choose. I'm going to maybe put 12 Polycom BVX 250s in here and you'll see that all of our phones are available for lease or for purchase and we have the latest lineup of Polycom phones, the latest lineup of Yealink phones and we have conference phones and the like. Maybe we'll propose 12 VVX 250s on a lease and you'll see that now added to the proposal. The same goes for SIP Trunks and we'll talk a lot more about these services in a minute, but you can propose SIP Trunks. There's a PRI trunk that Ryan mentioned here. It's a really great price so maybe they need one of those. We can add those to the proposal as well. We have toll-free numbers so you can see the charges for the numbers and the service itself and once you're done adding things to the proposal you just hit the generate proposal button and then in a few seconds here you'll have a PDF document that will open up and I'll show you what the proposal looks like. Let's give this a second to download. There we go. So now we have a proposal and this proposal includes a whole bunch of information that hopefully your customers will find valuable. So you can see the name that we gave it, the customizable greeting here. Then they get a lot of information about peerless, who peerless is if they're not familiar, our products and services, some of the capabilities that they'll have themselves in the portal once they register and then they see what you propose. So you can see the complete extension for our UCAS offering and all the various features of that, the essentials extension, the CPE that we added to the proposal, the PRI that we added to the proposal. So they'll see all their monthly costs and all the information there and then there's a schedule of pricing so they'll see not only the services that you proposed but the prices for all of our other services should they choose to buy any of those in the future. They see a lot of information about our support process, how it works, how to contact us and then they have a complete escalation list here. So peerless is all about customer support so the customer is not just blindly opening a trouble ticket but they can also get in touch with people all the way up to our CEO and his cell phone number. So the customer has a lot of great information here in the proposal and then hopefully that proposal helps you win the business. You onboard the customer like I showed you previously by sending them the invitation and then you'll see their status in the table. They'll fill out the credit app as I mentioned and then they can start ordering services. So once the customer loads here I'll show you a little bit about how service is managed and ordered through the portal and I guess one thing to mention at the outset here is that everything in the portal is instant in real time so these are not orders that you're submitting that are being fulfilled by peerless folks you know one or two or three days later it's it's all instantaneous. So in order to manage the services you go to the top menu here you select a customer I selected one of our demo customers that belongs to this demo agent and then it's broken out by these menus at the top so we have cloud PBX and some of the attributes there will walk through trunking, phone numbers, call records, and account related information. So let me start with cloud PBX. The first thing for cloud PBX is our CPE shop so customers can buy CPE from peerless or lease CPE from peerless and that CPE comes preconfigured comes labeled and they'll be able to simply plug and play with all the devices that they purchase from peerless but we also support a BYOD program so you can use or the customer can use any device they might have and I'll show you a little bit about that in a minute. So here's our shop we saw this earlier when we were looking at the proposal generator but you can see the latest lineup of Polycom phones, Yalink phones, conference phones from both vendors, we have cordless phones and we have a whole bunch of accessories whether it's a door buzzer or a paging system or an ATA for a legacy fax machine down to power supplies and wall mount brackets pretty much anything the customer could want is available for purchase or lease from peerless. Extensions are obviously the heart of a cloud PBX service and those are all manageable here so if you navigate to this page you'll see all of the extensions that the customer currently has and of course the ability to add new ones so it's loading the list of extensions here and here we can see them all the extension number who the user is where they're located customers can have multiple locations around the country and to add a new one it's as simple as using this wizard so everything in the peerless portal is ordered through a wizard where we just prompt you for the minimal amount of information needed to make the service work and the first step here is to choose the plan you can see the various features of the different plans you enter extension information you can assign a DID specify a location specify the user's email so the users of this extension have their own view of the portal where they can do things like manage their call forwarding download their voicemails and change their voicemail settings and things like that you can choose a device that you want to provision it to configure some voicemail settings and then the last tab here is the checkout and as I mentioned earlier everything's you know instant gratification here so as soon as you hit this add extension it's available for use so that's a little bit about extensions devices is where you can see the devices that are currently in use by the cloud pvx and we have the concept of inventory devices so if you have a phone sitting on a shelf that you might want to use in the future you can keep track of those in here and to add a device it's as simple as going up here and this is where you can start using by od devices that you might have from or the customer might have from a prior implementation or they bought them on ebay or something like that you can use those here so you just enter basic information mac address is obviously important for any voice over ip service so we prompt you for that you can provision it directly to an extension if you want or you can just leave it an inventory choose the time zone that affects the the clock display on the phone and then you'll see there's a drop down for make and model so if the phone that the by od device that you're adding here is any one of our makes and models in this list and it's it's broad because it covers the entire series of phones right if you find it in this list we'll support zero touch provisioning for this by od phone which is nice so even though you're not buying the phone from peerless you can still make a plug and play by using our zero touch provisioning capabilities here but lastly if you have a device that's not on our list we still allow you to use that by simply choosing the generic sip device and as long as it's a sip capable device you'll you'll be able to use it with the service it'll just need to be manually provisioned is all next is our trunks so we have sip trunks we have pure i trunks all of this again uh provisionable through the portal in real time a customer as we'll see here can have an unlimited number of sip trunks so if there's a if there are a large multi location enterprise that might have a an ip pbx in in each location they can manage all of those sip trunks for all those pbx's through a single account with peerless so here you can see we have three different sip trunks you can see their status because everything is real time you can see active calls you can even click on the active calls and if there were any it would show you who's calling who and and all that good info and to add another one it's simple as filling out another wizard where we we prompt you for all kinds of information and give you all kinds of control and if you ever have a question about what some of these drop downs might mean we've got tool tips on everything so you can click on these tool tips and get a whole bunch more information that should answer your questions but if not of course as rye mentioned we have a whole support team uh that can help you through this so i won't go through the the whole wizard here but again you can order sip trunks and manage them uh and provision them in real time same with phone numbers so if you want to get d i d's from peerless you have you can see the d i d's you currently have and where they're pointed to get new ones as simple as using this add d i d wizard where we ask you to you know specify the sip trunk or the the cloud pbx and then you can just start searching for phone numbers by by area you can narrow it down to different area codes down here and then just kind of work through a shopping cart process choose your features and of course i'm going through this really quickly here for you today just to give you a high level overview but we're happy to spend more time going through this in much greater detail with you if you so desire and just like everything else when you add d i d's you hit the place order button and they're instantly available for use wherever you designated them to go and then lastly before i turn it over to ryan i'll just point out some of the documentation we have down here in the left i've got lots of frequently asked questions that hopefully you'll find useful here we've got documentation on the cloud pbx and some of the calling features and this is available to the end user in their portal as well so they can see how to use their their cloud pbx service and then lastly our our sip trunk config guides and phone config guides so we we provide really good step-by-step instructions for how to configure the customer cpe to be used with the peerless service so if we just glance at one of these real quick here's a config guide for 3cx if you have a 3cx pbx and we include screenshots and step-by-step guides of how to configure this within the peerless portal and then later on how to configure it within the 3cx platform itself and the same goes for all of these other different types of platforms and we continuously add more you'll know down here that we are certified with a via ip office so we have their config guide available same for skype for business and then lastly the phone configs on the left here as i mentioned anything they buy from peerless comes preconfigured but if they wanted to manually reprovision one or something for some reason we have the documentation here so at bottom line we provide a lot of info in the portal a lot of control in the portal everything is real time and as you want to follow up in a deep dive on any of this reach out to the the account team and we can definitely spend more time together and with that i will hand it off to ryan for his closing remarks all right so just want to wrap things up again we're throwing a lot of information at you guys today so if you need further demos we'd like to schedule demos for your customer have your channel manager come out to see you and etc etc please contact us and i'll finish with the with the channel information here on the last slide but just a little bit about why peerless you saw it one big thing is the peerless portal we want to make it as easy as possible to do business with with peerless and one of the ways to do that is by utilizing the peerless portal certainly you know agents are very interested in delivering a quality service to the customer but as well as getting services quickly and getting paid quickly and there are speed to turn up and our speed to revenue is simply unmatched by our competition when you can turn up something real time for a customer or in minutes you're not only going to make a happy customer but you're going to get paid very quickly as well so peerless portal certainly is a why peerless we're very experienced like i said we don't want to be everything to everyone we just want to be the number one voice provider in the industry and we've been doing it for 12 years and we're going to continue to deliver quality service like i mentioned also our size and flexibility we're not too big not too small we're perfect size to deliver a good quality service and reliability to our customers and speaking of reliability we've been delivering it for 12 years for a lot of you know the large ucaz and and clex out there and we're now we're delivering it directly to our agents and our customers with our quality five nine reliability and our unmatched support through our account management team second to the last slide here is just a little highlight of our q1 promotion right now for q1 2020 we're offering a five times mrc on our sip and our ucaz products we're delivering that in a gift cap gift card format once the once the account is turned up and active you can get in whatever increments you would like five times mrc in the from the on that gift card so very aggressive promotion of course it needs to be new customers and on a three-year term there's a little bit about a little bit of our information our channel our email address is channel at peerlessnetwork.com and there's my direct contact information certainly if you need anything thank you so much for your time we appreciate it and i look forward to doing this with business with you have a great day