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268: The UX of Technical Documentation — George Mocharko

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Published on Mar 12, 2017

George Mocharko helps create authentic, crafted, strategic messaging for small businesses, start-ups, and non-profits. He also specializes in digital and print publications management, with professional-quality newsletter & magazine design and production, including marketing collateral creation.

George has a Master's degree in International Commerce and Policy from George Mason University's School of Policy, Government and International Affairs and a Bachelor's degree in Communication from Mason. He studied Digital Marketing at Georgetown and Front-End Web Development at General Assembly. He is a member of the International Association of Business Communicators (IABC), Society for Technical Communication, Graphic Artists Guild, and Project Management Institute®.

 

Show notes at http://hellotechpros.com/ux-of-techni...

 

What You Will Learn From This Episode People don't read the whole doc, they need an executive summary. Focus on the UX of technical documentation. Remember that they are consumed by people, not technology. Start thinking about doc from inception and include a tech writer role. Make sure the documentation is accessible when anyone picks it up. A documentation specialist's job is to capture, aggregate, sort and redistribute knowledge. Professionals think 9-5, M-F. It's not time management, its energy management. Cater to energy and communication styles.

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