 So, you know, in the interest of time, I want to thank everybody for coming. This is our second community chat. And I just want to say that this one is interesting because I wanted to make a special announcement that now that we've done hosting, we've kind of ventured into the arcade stream that Tim's taking over. The next big announcement we have is we're doing single house movie theaters called Reclaim the Movies. And they're going to be all over the US and Canada and then hopefully we'll move into Europe. And so like this may not be interested to a lot of people in higher ed, but like this is the direction we're going. I think movie theaters are the future. And so we're hoping you'll join us on this ride. And that's the first time hearing of that. If that's really, if that's really, no, it's not really. If it's really the case, you've got to call me this week because there is a seven plex in Pasadena that is in the midst of changing hands and we can get you seven screens next week. Could you imagine? Don't tell Tim that. No, I'm kidding. There's no movie. It was just a joke to start this off. How many clouds are we at? Yeah, we're at two. It looks like it's going down. So anyway, I'll do a quick just hello, which I already said that I'll say again and thank you for coming. And then also that's my bell. 2022 is quickly shaping up to be the year of Reclaim Cloud for us. And it's interesting because it touches pretty much every part of Reclaim from support to infrastructure to sales. And now to our new and you'll hear more about group that were starting to shape called educational technology or instructional tech. And it's pretty exciting to see what that involves. And in fact, it's personally really exciting for me because it returns me to a moment. And I was talking with Andy Rush, who was a colleague back at UMW. And I know there's some UMW folks in the room. It returns me back to a moment and say 2005, 2006, when we're experimenting with those new fangled Web 2.0 tools like WordPress that no one had heard of or MediaWiki or Coppermine or some other things that no one will ever hear of again. And we're kind of moving into that moment with Reclaim Cloud, with exploring some of what's possible, what we can run and what we can do with Docker. And the educational technology group is helping us kind of crystallize that. So you'll hear a lot more about that. And I know Lauren blogged recently about some of the excitement. So I'll let her kind of also talk a bit about that. But I want to welcome you. And then you'll hear from everybody around Reclaim Hosting, not just me, luckily for you, about what's happening, where we're going, and what we're excited about. So Lauren, go for it. Thanks, Jim. Yeah, basically ditto everything Jim just said. We're very excited. Thank you all for joining today. This is our second community chat. So still fairly new, but I'm just really excited and super jazzed for the opportunity now to just be able to connect with folks on a very regular basis. That's some of the work that we were already doing. But now instructional tech, for example, is allowing us to be more intentional and have more capacity for those sorts of, I guess, projects or activities. So yeah, I'd like to just say how excited we are for some of these changes to come at Reclaim to our team and company culture, for instance, new projects and services we're considering, and then also our goals for this year and beyond. Today, we'll really just be about sharing that work that we're doing in hopes of maybe connecting with some of you all that are maybe interested in some of this stuff, or maybe you're doing it too, and it will just maybe create places for us to continue to connect about that. Another thing I'll say, I guess, is just a little bit about my role at Reclaim, which involves a little bit of everything, but I mostly like to help lay good foundations just to make sure people can connect about these things, so laying down pathways for this work to happen. So that's all I'll really say for now. And I'll push it over to Tim to maybe chat a little bit about an exciting project we have in the works. Tim? Sure. So my world has not even recently for the past year or so, but even more so in the past few months, been consumed with these things behind me. And so for those who don't know, I'm the owner, operator of everything for Reclaim Arcade and pretty much spend most of my time working on that. But I did make it a goal at the end of last year in my discussions with the team. I said, I do still want to be very connected in certain ways to Reclaim Hosting. I'll never be completely gone. Obviously, I'm not, you probably will never see me in a support ticket again. Again, to your favor, maybe, but I want to help on some of the long-term thinking projects. And one in particular is actually one that we've been talking about what seems like since the very beginning of Reclaim Hosting. In fact, I have a good blog post and I don't know if I should have done this ahead of time, but I'm going to try to share my screen and hopefully y'all can see that the colors look odd on my end. Did they look weird on yours? Looks good for me. Okay, good. Must just be the thumbnail for me. So I have a blog post here. It's at blog.timoans.io. It's the most recent one. I occasionally do still blog. And it was sort of thinking through my thoughts. I'd encourage you maybe after this if you're curious to hear more about some of the history behind this to look into it. So I actually have pictures from when Jim and I invited Ken Lane to come talk with us. In 2014, it was a really exciting time for us, not only because, you know, we had a few domain in the one's own schools under our belt. We were feeling like an established company. I was going full-time with Reclaim Hosting starting in the new year. And we were actually able to pay someone to come talk to us. We were actually able to like have Ken come out, fly out, and talk to us about APIs. And we felt like we were putting on our big boy pants for a little bit. And we talked about containers. We talked about, you know, URLs and life bits and APIs and what a structure for that might look like. And then we've never stopped talking about it. So we would go to workshops like BYU's wonderful API workshop in Utah. And we would talk about the domain API and what an API for domain of one's own could look like. And so coming back to that, I said, you know, I couldn't help in October of this year as we were thinking forward about what we could work on. I thought this might be something for me to return to. This might be something that I could play a role in trying to nudge forward, especially having folks like Pilot and Taylor and Gautam and others new to our team to help support that in ways that we hadn't been able to do before. Having structures like Recland Cloud under our belt to have technology and power that we didn't have before to be able to realize this dream. And so we've been meeting each week to talk, sorry, not each week, each month, we have a standing meeting where we kind of just say what are our long, what are our short term goals to kind of keep moving the ball down the field. And so in the last meeting, I said, I want to work on a very basic API. And the idea behind this, I'm not a great developer. I'll tell you that right now. Like if people start digging into their domain of one's own code, I'm sorry. I just I'll say that right now. I apologize. I'm not a great developer, but I felt like we could make a proof of concept something where we would essentially say you would have a generic call something like create a user. And something would happen in the back end that would take that call and work with whatever software was necessary at that time. And that's for us what the power of the domains API is, is that you don't have to talk in a language of WHMCS. You don't have to talk about C panel, you don't have to talk about logic boxes or enum or any of those other companies. It would be a generic API that anybody could build on top of that would use whatever services we need at the time as well as any future services that we wanted to drop in and replace with. And that's powerful for us. Not so, you know, the least of which because prices with C panel and WHMCS licensing have gone through the roof. And so we always knew that was a liability to kind of put all of our cards on certain software and services, especially ones that weren't open source. And so this is as much future proofing as anything for us. And so what does that look like? In the past month, what I did is I set up a very basic Apache server and I said, I just want to take in post and get calls and translate them into whatever software we're using. I won't show you any of the back end of this. But what's also really interesting to show you about this, and I could show you a little documentation is it feeds on to another idea, which Chris will talk about a little bit more in depth on the infrastructure side, which is about some new security things that we're doing that may prove useful for other services as well. So let me share my screen again, and I'm going to go to api.reclaimhosting.com. And I'd say you could go there too, but you can't. And the reason that you can't is that we're using Cloudflare to restrict access to it. You know, this is going to be an API that has access to internal systems. And eventually, I'll need to add authentication into it, right? There'll need to be ways where you could get an API token, or that you could distribute them, or, you know, whatever access we decide might be necessary. For now, I said, I'll just restrict it by IP address. That'll be easy enough. But what's exciting about Cloudflare and the way we're doing it is we're using a service of theirs called Cloudflare Teams, and it's what's called a zero trust security framework. And what's beautiful about this is it's based on domains. It's not based on any software that has to be installed on any server. And so I, as routing DNS through Cloudflare allows me to say, anybody going to api.reclaimhosting.com, they have to have this IP to get access to it. And I don't have to do anything with firewalls. I don't have to worry about what system it's running. It could run any software in the world. It doesn't matter because Cloudflare is the one directing the traffic before it even hits the server itself. And so I can go in here, and I can edit, and I can add my IP address in here. I'm going to grab it real quick. And so we've got a bypass rule where I could add in IP address, this one in here. And we'll just save that policy. And now if I refresh this page, I get access to the domains API. And so here's what's really awesome about that is you can think about the zero trust framework in the same way of what if I wanted to restrict access to our domain of one's own platform to just people who had a unf.edu email address? Or what if I wanted to restrict WHM to just people with these specific email addresses or these specific IP ranges? We can do things like that now, which is kind of exciting. We're not doing anything with the software itself. We're restricting the URLs. So we're restricting the front end of applications and not worrying about what particular technology those applications are using. So that's pretty exciting. And then the other thing that I'm using with this is Postman. For the first time, I'm using Postman to build out API calls and then have it generate documentation for the API automatically. And so I've only done a very few things. We're working with installing applications remotely with Installatron, adding users to WHMCS and adding services, adding products to Cpanel, hosting accounts in this particular case. But WHMCS, Installatron, and Cpanel, those are all things that could be swapped out. Those are never referenced in the API whatsoever. It's simply add a user with their information and it gets added somewhere. Installing an application and then, you know, choosing what that application would be and whether it's going to the cloud or Cpanel or somewhere else entirely can be changed in the future. It can be changed on a per application basis. And so that's the idea around the Domains API. That's where it stands right now and I'm really excited about it. I think there's a lot of potential and possibilities not only for what we can develop on top. And obviously at the forefront of our mind is what does an onboarding process look like for domain of one's own in the future where we don't have to make weird decisions like choosing a domain before you've installed a piece of software where we don't have to make weird decisions like what's the subdomain before I install WordPress and, you know, what's your account information before you've done something? We can change the workflow entirely because we can decide what order we want to do things and then make those calls in the back end to make it happen. So I think we can have a really interesting user experience, but I think we can also then open it up to the community to start thinking through what do they want to build on top of domains? What do they want to do with the framework that we've created to create something new? And that's kind of an exciting future as well. So that's what I've been working on with the team, particularly with the instructional technology team and the help of Taylor. Taylor's been working on some of the front end UI and so that's where we're going right now and it's a lot of baby steps and I think that's okay. I think we we can know somewhat generally where we want to head and then just say what can we do next month to get a little bit of the way there and kind of like, you know, as we've said all along, build the plane while we're flying it. Thanks. Yeah, I think some of the domains API stuff is really exciting for us going future, like you said, in baby steps and the cool thing I think for even early parts of the project is I think we've been able to already kind of use some of the things that we're learning and demonstrating there or elsewhere. So like the Cloudflare access, zero trust access stuff is stuff we're already using. I'm going to kind of pass it off to our infrastructure team to kind of talk about some of the things they're doing, some of that ties in here as well. So yeah, like Taylor said, we are utilizing Cloudflare access for zero trust. We haven't necessarily added it to any servers quite yet but I've been doing some testing in securing our internal servers with Cloudflare based sub-domains that will only allow reclaimed hosting employees access. But that goes on. Security has been a big focus for the infrastructure team in the first months of 2022. What year is it? We've been looking for better and additional ways to secure infrastructure like with Cloudflare access based on conversations that we had in late 2021. Definitely automating things has been easier. We've been able to include the creation of those Cloudflare sub-domains to protect our servers automatically and Ansible has been a great help. That's pretty much all infrastructure we've been doing right now, working on security, dealing with problems, putting fires out. I think Scott Leslie tweeted the other day, no one has any idea just how much work it is to keep things up, not to only just keep going but just to keep it up. So thank you infrastructure, big fan. Go ahead. That's pretty much all infrastructure we've been working on, keeping things running, playing around with the tools that Tim and Taylor were talking about to keep things more secure. I guess I'll pass it off to Meredith to discuss about support. Yeah thanks Chris. So as a whole our like reclaim has always been centered in support and supporting the community and everything like that. So as a result we've kind of just been working together as a team across reclaim. So not just in support but across the infrastructure team, account management and sales and now instructional technology just to make sure we're all trained up on all of our processes and internally, externally with different features. So just the last couple of months we've been really focusing on reclaim cloud training to get up to speed as we've kind of moved into working with reclaim cloud a lot more these days as well. And particularly last month you've probably seen in the newsletter that we worked a lot with managed hosting and WordPress multi-site documentation and all of that good stuff. So Gordon, Paul and I as the core support team have also been working within the other groups to train them to train pilot and Taylor as they take on more of a frontline role within tickets. So you'll see a friendly face from reclaim if you submit a ticket to us not just from the core support team but everybody. So we've really just focused on making sure we're all comfortable in what we're working with as well. So sorry. No, go ahead. I was just going to say I really like that everyone at reclaim has support experience. You know I think it's really important that we all are aware of the types of questions that are being asked from our community and we know how to support the basics and we have a core team that's you know there to help troubleshoot but you know anyone coming in to reclaim these days is going to have support experience which I think is really unique and pretty cool. And I might sound old right now so forgive me but there's also been a lot of movement on the blogs right. Tim even blogged I know Meredith you've been blogging your reclaim cloud learning. It's been really nice and that's just a double up on the monthly newsletter which we will be releasing at the end of every month with a kind of a quick synopsis of what we were working on and I think hopefully a lot will come out of that but I don't want to steal anyone's thunder for more things but like that's been really cool to see for me personally the blog lives. Yeah absolutely and so I think that also brings up a good option for the learning to happen not within the ticket but we take the time to then step aside and do some more intentional learning on aspects of it and continue with the multiple channels of reclaim itself not just through email through our blogs through screen shares and other things like that. So it's just really cool to see and working with Lauren to to kind of lay those those frameworks down like she mentioned earlier is really exciting which we'll continue on with the sales side and I think Pilots got some updates there as well. Yeah thank you Meredith. I've as Meredith said I've been doing some work with support lately both on the ticketing and answering people's questions and and also often when support gets news of a new project something fun and exciting that people are interested in trying out that gets sent to me and I can talk to people about what they're planning and how we can best support them. So you may or may not have gotten emails from me it's been here about five months so 50-50 shot I don't know if that's how numbers work it's how I think of it. I also take a lot of meetings with people again thinking about their projects and how we can best support them how we can plan things going forward and what they'll need. This means that I do a lot of domain of one's own training these days helping people learn about the systems that they're using helping them get their footing and then as we sort of transition them to be able to support the systems I also work a lot with instructional technology thinking about making plans for the future how they can grow and engage their communities how they can develop sustainable practices for the future all that sort of thing that Taylor's going to talk about in a little bit. One of the other things that I do a lot of actually most of Jim just alluded to is Reclaim Roundup which is our new newsletter that we've been talking about. We released the first one in January so you may or may not have seen it it was pretty recent but the purpose of the Roundup was originally conceptualized as there's a lot that Reclaim does that isn't technically behind the scenes but it's distributed across so many channels that maybe people don't see it or it's not something that gets publicized. Things that are distributed across so many networks that you maybe don't see them things that don't really get publicized like the new documentation that we have every month and the idea of the Roundup is really that it's a Roundup it's the announcements of the exciting things that we've been doing that month but it's also a collection of just information about all of the work and projects that have gone on so last month's newsletter featured a couple of announcements about our new MSA about the deprovisioning of cloud linux things like that but also our new community chat which is what you're here for right now. Taylor hosts and run those and he does a great job but also as Jim said a lot of blogging going on a Roundup of all of the blogging that we did that month and then a Roundup of all of the documentation that we published so things that you maybe wouldn't see if you don't follow everybody's Twitter or you don't obsessively comb our documentation page looking for things that you maybe hadn't noticed before. The idea of the Roundup is really to bring all of the work that we do and make it more front-facing and more accessible to people so that when we put out resources people know where to go for them and people know how to use them. That's really the extent of what I tend to do. I'm going to hand it off to Taylor because again we overlap a lot in terms of thinking about what the future of reclaim can be and what the future of your projects can be talking about how to communicate with you all about what you can do make that possible. Thanks so I'm going to talk a little bit about I'm Taylor and I'm pretty new to reclaim a couple months but my role is community instructional technologist so I've been thinking a lot about ed tech and instructional Tech at Reclaim and how that fits and how it can improve the experience of using some of the things that we offer. Instructional Tech at Reclaim is very much an emerging thing that the group is thinking about. Right now we have weekly meetings with Lauren, Pilot, Jim and I and we just kind of chat about like well you know sort of what areas do does this group kind of can it bridge the gap between you know between sometimes support or sales and infrastructure and the things that don't quite fit in any one of those categories. We think a lot about how we can work with admins and technologists and instructional designers and the greater community of folks using stuff at Reclaim and how we can maybe tinker with some tools around domain of one's own or in shared hosting or particularly a lot recently a lot around Reclaim Cloud and kind of demonstrate use cases try to find people's pain points that they are often running into and what can we do to sort of solve the problems there so we've been talking a lot about you know where those things are most needed and we're kind of starting to figure out what you know sort of consultative services may look like at Reclaim around EdTech or more regular workshop offerings. The community chats this is one of the first things that has sort of come out of Instructional Tech at Reclaim and this is something we want to continue offer to have sort of informal connecting points and in check-ins with whoever is interested really so and we're even thinking about potentially what does like professional development in the EdTech space kind of look like can we contribute to that is that something people even want or are interested in so we're even starting to think about like you know we we talk a lot about Docker and container technology around Reclaim Cloud and that is a you know proven technology that you know has been used in cloud environments and by IT groups and developers for years now at this point several many years but is sort of impenetrable if you haven't been able to work with it before and so can we offer things that would help people learn about that and become familiar and in turn enable new things at their institutions or for them personally so thinking a lot about what can be offered and you know what people may be interested in. I'd also say if you're interested in any of the things I've mentioned here around EdTech at Reclaim I would highly recommend checking out both Jim and Lauren each blogged about EdTech at Reclaim and sort of documenting like what we're talking about what we're interested in. I'll definitely have those links in the the well I just put them in the chat so they're there there and I'll have them in the follow-up post on the Reclaim hosting community page. Some of the things that we're that that I'm kind of interested in we've been talking about that are potentially near projects some of them far that we haven't figured out exactly yet is I'm kind of interested in doing more sort of informal streams around docker containers and running applications in Reclaim cloud and potentially even doing things like you know hey I'm going to investigate this app that I'm going to try out I haven't done much prior research and it may not work because I haven't done my research yet but kind of showing the process of how you can kind of work with these tools what are the questions you need to be thinking about and answering documenting that process a little bit. We are also thinking about you know different types of integrations between tools we can help with thing that has come up a lot that I'm interested in and others have expressed interest in the community is web archiving and what there are a lot of tools around that but nothing specifically that meets you know everyone has little different needs around that kind of thing so what can we contribute to there. I saw that someone raised their hand to speak so Larry yeah here you can go ahead and unmute I'm I'm so sorry I'm working on two different machines I must have had occurs in the wrong one oh yeah no problem cool to know that feature works right and is there so that's cool one of the cool things Taylor I think is you know obviously we want to like the idea of like streaming some of the work platforms we're playing with on reclaimed cloud and also Larry to your point in the chat like you all telling us and you know someone said this on Twitter just recently based on Lauren's post and instructional technology obviously like that's where kind of reclaim hosting came from our roots at UMW and returning to it is both really exciting but also we don't know what folks need and what they want and we're not offering anything until we really understand that and have the ability to play with that and I think that early idea of getting out and doing streams talking about the applications in the cloud we do think that that's a technology that ed tech groups are going to want to know more about and be familiar with that we are kind of investing our time in that kind of like we did with cPanel and Bluehost in 2005 2006 so it's logical but the other thing that I'm really super excited about with reclaim hosting right now is that folks like Gautam pilot and Taylor come from domain of one's own schools like the community is kind of in some ways porous and we want to actually be able to spend time with these various groups across the country or even the world doing some of this stuff to think through this with you and we want to know the best way that happens and that's not something we have figured out nor are we coming in here with like here's what we have right I think it will only come out of collaboration so I really appreciate that and in fact the folks who came from our various schools who now work with us have made us energized us and I think Ed Beck said that yesterday when we were talking in the New York City DH he said I think there's a new energy at reclaim hosting right now and I think that's kind of why we did the state of reclaim is we feel energized with what's possible and we want to work with folks on that like we want to explore that together because like the docker the container it's trailing edge technology again so that's right up our alley like we can manage that because it's been around for 10 years now so I think it's cool Taylor I'm sorry to cut you off but I just wanted to throw you pilot and gown and some necessary love and coming in and kind of reinvigorating us and what we're doing so thanks yeah you kind of didn't cut me off at all actually because I was going to say that sort of put a put a bow on sort of the instructional tech stuff in terms of I guess the only other thing I wanted to add to that segment is we're also definitely open to suggestions in terms of what people might be interested in you know if you've you've got a project you're like I don't really know if this has a place but you just want to talk about it definitely willing to talk about it and willing to take suggestions there because like like I said we're we're very much figuring out like what exactly the niche will end up being because I'm sure it will change and move over time and reclaim you know the needs of ed tech in a group like ours is different than the needs of ed tech in an institution so uh while we can imagine some possibilities I'm most interested in what people are themselves looking for if they're looking for it's like that you two song and they still haven't found what they're looking for I can run well data set the other thing I'll say to hopefully get Jim to stop singing is maybe just you know reiterating apart from my blog post that I wrote yesterday because can tell this is where my head is but just really thinking about the values that reclaim has and making sure that we continue to instill those values even as we potentially expand the types of projects or you know services that we can take on so you know I'm really proud that reclaim has always gone gone above and beyond with the type of support that we provide uh you know regardless of what we are hosting in house we're always you know willing to say all right let us take a look as a courtesy we'll see what we can do and at least offer some guidance even if it's not super in our wheelhouse and I think that that mindset and those priorities we still need to make sure we're keeping even as we are adding on a potentially consultative part to what we're doing and making sure that okay you know even if we start doing this step over here we're still going above and beyond and we're you know not putting everything behind a paywall you know like that that idea is still really important for me um and I also you know just like the idea that we're kind of you know I want to lean into the community and see what you all need and not you know come to the table thinking like we have all of the answers here but really just listening to you all um getting a sense of what you need and then we kind of build it from there so Taylor I'm not sure if you have any other goals for the rest of this time or if we want to maybe see if others have questions or want to chat or perfect time for questions perfect time for questions if folks have any about anything we've talked about or um you throw them in the chat um you can you know unmute and speak whatever is your preferred way um and uh we'll kind of hang out and see what uh will people come up with yeah um and you can uh Nessia um if you want to just unmute um love to hear from you yeah can you hear me okay yep cool um so I'm from Lansing Community College um and so we are community college and from my understanding as our person who does our domains of one own one's own program is a faculty member um and so they like they work in our center for teaching excellence on time to do that and so we've been trying to figure out how to manage this big program project that we have and I know that the difference for community college versus university um there's going to be some there and so just I know you all have a wealth of information but I find it a little daunting trying to figure out things so I'm looking for um best or like ideas suggestions for how to kind of go I know there's the community I know there's your support docs and there's every time I have to send something to support they're always super fast and helpful um so it's just I'm wondering if you all have any suggestions about kind of combing through this stuff and where to start because we have some understanding of it but we have like a lot that we're trying to achieve so um yeah I mean obviously depending on what you're um feeling like you need the most help with that that would change my answer a little bit um I will say you know first of all if you are looking for something that is not so much a hey this is busted or it's not working in the way I expect um still feel free to send that question into our support and we can definitely talk on that level as well of more like hey you know we're looking to do this kind of thing we it's isn't really a technical question is maybe more how you know a different type of question and whatever that may be maybe it's philosophical maybe it's managed program management things whatever um we're happy to engage on that level to wherever you really are comfortable so you know I would say starting that in the support by sending an email is probably the best way to start because we can get to it really quickly and you know get you in touch with the person that would make the most sense um but uh you know if it requires you know a call or something like we're happy to do that too especially when it comes to making sure that you all feel like you're gonna be successful so I'll say and one of the things we have thought about and I'd be really interested to get your feedback like so Anisha if like part of the question is like hey we need overview of the technical like we can point you there or we need an overview of just what's possible like what are people doing that's where I think one of the things we've been thinking about and this is a good time to talk about it is you know for the 2002 2001 2002 year we're thinking about what would it look like to have a program where we pair schools and we go through professional development with a series of two or three schools working through that together with one of us and that will cover things like technical overview what's possible where you're at what is the community you're trying to serve right like I mean every community will be different it's what I love about the demand of one's own space is there's no one way to do it right and so I think we can provide the support and we can get you where you want but it really is our ability to connect you with other people who are thinking about it sometimes in similar ways sometimes in completely different ways that help you imagine what yours is or isn't so I think you know hearing that is interesting because I want to and this kind of returns us to something we talked about in our instructional technology meeting is what would it look like to start thinking of like cohorts of schools that share some concerns and share some things they want to achieve and I know Larry you brought that up as well I really think it would be fun to kind of try and put that together and if there is interest in that across the schools that is something that I think we can return to because we throw out a lot of ideas and that's what's fun about the ed tech meetings is a lot of it's us talking about ideas but hearing you say that makes me think that that might be a really good way and that's right it was referred to by Taylor as pen pals at other schools which I think would be fun so good I'm glad you like that that's something we'll return to so I think that might be a good thing for us to take away from this hopefully and to follow up with you on so I'll shut up but thank you for that that was awesome I'm seeing Erica in the chat is bringing up documentation so the what was put in there is hey they're exploring different sort of user directed documentation they're using the document or I'm guessing that's probably the the one that gets put on domain of one's own or something similar they've discussed press books they're kind of interested in you know what else I'll just be totally frank and this is a Taylor opinion maybe not shared by everyone but like I'm I think the the documentation that we have that gets like if you have a new domain of one's own install and you get it is a really good start but I think it needs it needs a significant amount of love it's obviously a big challenge because everyone's needs are very different there schools use domain of one's own extremely differently bring up the pen pals idea again I think we could definitely categorize and say like yeah there's a couple schools doing that maybe not categorize the right thing more pair and say yeah there's a few who are thinking about this in a similar way but this in a different way but that does make a documentation complicated one thing that I don't really have a great answer for but that I am starting to think about and kind of think about tools because that's where my brain goes is you know how we could make some of that documentation more modular so that people could sort of pull in exactly what they want in the order or or category that they've wanted and then modify it in certain ways I think it's been brought up before but the idea of like using like version control things like it could kind of do that but that gets very complicated very quickly so I think the the perfect tool for that use case of like a community's shared documentation but folks can customize it and make what they want out of it in a way that it all stays up to date is maybe a pretty big challenge but I think there are definitely things that we can move to get in that direction and I guess I'm just saying I'm thinking about that too basically yeah I do think that we talked about doing that in github grab there were a couple approaches we had with documentation and that is again another not we would like to cut so thank you Erika for bringing that up and that is something we need to think about and I appreciate that's another great thing about having this new crew in is they look at some of our stuff and they're like yeah well actually we could do better so and I like that the other thing and it was brought up by in the chat is for folks who are new admins and feel like they could use you know we do do the trainings usually once or twice a year we used to go on campus and have them regionally that's been made difficult for the last couple of years obviously but like if there is kind of perceived need or if people really would like to go to one of those sessions where we have like a boot camp let us know in the chat or let us know via email or whatever because that's always good for us to know we never know there's a demand and then when we put one out like we're surprised sometimes by the response but we don't want to create something where there's not a need so we'll try anyway but if there is I'd love to know that in the chat one thing that I also think is just relevant Jim is you were talking about how Taylor and Gautam and I have this experience as former admins of Domain of One's Own which I think has been really useful for me at least in terms of seeing where things could have gone more smoothly which just has been helpful and I want to encourage people who are saying hey this is good it's a little bumpy over here you should ask us we're thinking about these things also I'm putting together a poll just so we can get a very quick response yeah we're pretty good at recognizing our own bumpiness so to speak and that we're going but we're at least not afraid of recognizing exactly honest with ourselves anyone else other other things you want to bring up chat about we're here we appreciate you staying and listening but now you will have something let's know and if not we know you have a busy day feel free to go about it but we're just we kind of wanted to reach out and get a sense of you know A let you know where we're going and what we're thinking and B find out if that's in line with some of the things you need because that does matter so um pilot put the poll in about a Domain of One's Own Refresher Boot Camp in Jitsi if you open the chat and then at the top there's a polls button if you want to fill that in oh wait this is where we can play one of these there's this Jitsi has like sound things so here's one I'm going to put it it's called silence there we go I think I've learned the sound off for the emojis though so I don't hear them so some people might hear some people might not but also I'd be curious to know you know what others want to maybe chat about in future community chats that's always something I'd like to hear too so if you have ideas or things that you definitely would like to cover in a future month or a future conversation please list it yeah and and I think the format for it is somewhat flexible too um you know I could um an idea that is kind of turning in my head right now because the pen pal thing has come up a few times is it might be kind of cool to do like a sort of breakout session and you know have folks work together a little bit um and then come back to a larger group and kind of share uh there's some different formats I think that are possible so if you're thinking of something that you feel like wouldn't fit in what we're doing right now don't be afraid to suggest it anyway um or maybe yeah um so I mean I think uh I've even you know I think there's a lot of different directions that this this could go if people find it useful um so um I actually really like Zach Zach Cobal in the in the chat one of the things he brought up is you know if you have the pen pal idea not only for a domain of one's own and schools were working through that but then also for like Reclaim Cloud and it does it kind of one of the things we're circling around with the instructional technology I believe is like how can we provide like focus professional development for educational technology and infrastructure folks you know where it could be of use and it's like you have a learning community you can go through some of this stuff with and you know get familiar with what's available what you could provide in your communities and where maybe it's too much and so that's super exciting to because that's something you can only learn by doing which is why those maybe weekly streams of us figuring out something in Reclaim Cloud or wherever it might be could be really um I don't know instructive for us about where our strengths lie and what we can provide and what folks need okay because yesterday at the New York City Digital Humanities session it was interesting because I was trying to set up applications I got two out of the four up and those were kind of like those were planted so I wouldn't look like a total idiot but the other two you know they're ones I want to figure out one of them is data set which is a kind of tool that a lot of digital humanists who do data visualization and data work need and I think we can get that going I just want to work with folks to figure it out and discourse is another one we could get it but that requires transactional email so I kind of didn't finish it but like that stuff I felt like people were like yeah okay I have a better a bit of a sense of what's necessary and what I would do if I was going to go into the cloud and install something or play with a docker container and I think that's a really big part of us trying to reach out and build some of this community and learning together so I love the idea the pen pals of the cohorts of maybe different focused ones that's that's super interesting to hear that resonates with some people here too because it does with me right now I just want you all to know that I'm writing down the things the not everything you put in the chat but all of the ideas that are getting put in the chat so if you have more go ahead peeling back the curtain we only ever got up to 22 cloudlets so resource utilization for this call in recline cloud is pretty low yeah and I do like kind of part of that thing is like we're trying to use more of the infrastructure that we're providing and that's open source which kind of also puts us back in like the era of wordpress and some of the older earlier apps but then also we're running our newsletter in an application called ghost that's an open source blogging slash newsletter platform that we run on recline cloud and I kind of like that we're trying to do this year is demonstrate what it is you know the things we're delivering and building are things that any organization could build for their community and that's kind of you know a big part of it oh wait I think Larry talked about reclaim hosting 250 bootcamp so yeah I do think a more like there is a a 101 bootcamp but I wonder if there isn't like a 201 or 250 or whatever like a a next level training that's a that's a good point and I wonder if we're at a situation where we have enough admins who don't want to go through what they've been through say in June of last year but want actually a little bit more details so that's actually that's like you know the basics we've got you've got that covered but now what you know what can you do with it where can we take this what are the strategies that schools are using when they've had domain for a couple of years you know account cleanup but also you know calling through site archiving I don't know really digging into dns really digging into database stuff yeah Larry I just want to stop bugging you guys so if you can impart stuff that helps us to do that I think that would benefit you guys I think that's right and in fact it's funny it's the thing we're asking from one of our providers for the recline cloud right now is you know we want more training so we don't have to bother you because it always rolls down the same thing you're doing with us we're doing with others like that's that's the way of the world and you know I think that's a good point and I do think that I'm reading Shannon's philosophical question but I do also believe that that's a kind of a uh it's all right and it's all right for us to try and provide and I think there's a there's a sweet spot with professional development for our communities right now and I want to kind of do it because it also allows us as we're growing to grow into a bigger community which has been hard for us because we were like three or four people for most of our our lifetime as a company so it's nice to maybe have a little bit of a breathing room but Shannon wrestling with increased demand to be online what does it look like to build meaningful online communities well you know that's like that's what we tried at UMW right that was UMW blogs like that meant something you part of you was on that space and I think as the big social media platforms took over not to show too much of my bias you know we lost a little bit of what that meant for I don't know a lot of things but I mean there's a lot to learn from them too like we saw that through the elections and politically and but I do think that you know being able to experiment as a faculty member and a student in spaces outside of those formats and those spaces is important and I do think that they're there and available I wonder if we have the capacity at institutions given all the other things that are being demanded of folks to do that and I think that's where you know it's it's almost a privilege to be able to kind of imagine like that and you got to balance it I guess but it is philosophical but it's also at the heart of instructional technology I think as a discipline is at what point do we just go with the monolithic system and say all right everything's fine time to make the donuts and at what time do we actually say actually we can recreate what the experience is like in a new way that's powerful and that doesn't make us all feel like we're just watching TV you know so I don't know like that's the question I think that's the one I'm still chasing Erica put in interest they're interested in best practices on templates and template development they had a faculty member that mentioned that Duane of Unzone was too hard for students to use and they prefer Weebly so that you know building templates to alleviate that and that would be really interesting because I think there's a lot of different philosophies on like building templates and stuff like that like so I just made the community chat one that we had the sorry the community site template thing that we had last community chat on and so I've been pretty recently thinking about that but I will also say when I was a domains admin I had done a couple of those too and I like changed my mind on the philosophy of them every single time I did them in terms of like less is more or more is more like do I throw in example content or do I throw in only enough example content to see to be able to see how it's used or do I throw none in so they don't have to like delete stuff and that that's getting in obviously really nitty gritty stuff but I know that's things that always come up for me I also think and this is long term like this isn't going to be a solution next month or even probably this year but one of the things that with going back to domains API that we're really interested in on that is right now with Domain of Unzone or shared hosting in general you know you have to have someone lead you to that or you have to be the kind of person who's like I'm going to read the documentation it isn't self-documented in a way like you can't point someone at Domain of Unzone and tell them to sign up and they will come out with definitely like a great site in one hour unless they've done it before right because if you if you don't know anything about it you will probably sign up for a domain name or subdomain and then have an account and then go okay and then you're left with cPanel and maybe you've heard of WordPress and you're trying to install that but if you haven't it's really hard for people to know what to do and one of the things that we kind of want to do with domains APIs have sort of a sign-up process that's more asking people what they want and saying what are you trying to make or you know and they could look at a lot of different ways like do you want a website for a purpose or are you do you already know what you want and you're you want to talk numbers and like gigabytes of storage and things like that maybe that's what you want and that that is going to be challenging to do but I think very worthwhile and if is done well could could help with some of that as well. I think people are actually finding that they have to go and that's more than understandable we thank you again for joining us for our second community chat. Taylor thank you for running these and introducing them to our community you will as everybody at Reclaim is I am super excited and that's it we needed the the those of you who don't have audio emojis turned on you're missing out.