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Communication Skills in Clinical Practice, Part 1 - The Basics By Dr. Robert Buckman

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Uploaded on Jun 25, 2010

To Purchase the FULL DVD, please go to:
https://www.heatinc.ca/communication-...

IN THIS DVD YOU WILL LEARN THE TECHNIQUES AND SEE ILLUSTRATIONS OF:

• The main objectives of all clinical interviews
(The 4E's -- Engaging, Empathy, Educating and Enlisting).

• An additional E - eliciting the patient's Expectations.

• The basic structure of the clinical interview: the C-L-A-S-S strategy
(Context-Listening Skills-Acknowledgement-Strategy-Summary)

• Many examples of how to use varies techniques.
(By themselves and in combination with other skills).

• Three perfect examples of How NOT To Do It
(Including one with the English actor and written John Cleese).

PRODUCT INFORMATION
71:00 minutes | Year 1999

For More info on the full DVD, please contact :
HEAT INC
416 538 9898
sales@heatinc.ca

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    • Standard YouTube License

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