 During the COVID-19 pandemic, the Inland Revenue Department like many government agencies had to review its work arrangements and adopt remote working where possible. This impacted normal operations as we were not able to carry on business as usual in all areas. Experiences during the COVID-19 crisis have influenced the IRD's future strategies and ways of engaging taxpayers. From the outset, it became clear that the digitalization of the IRD can significantly help in dealing with the crisis like COVID-19 and help to improve on the service delivery of the department. The timely and efficient provision of services to taxpayers and other stakeholders has always been a critical part of our tax system. Thankfully, over the past years, the IRD has moved many of its processes online with the introduction of its e-filing platform. So when COVID hit, taxpayers were encouraged to use the e-filing platform to file their tax returns and make the monthly payments. The department also promoted and encouraged taxpayers to utilize the department's email addresses to request information and request tax clearance letters instead of visiting the department to put in that request. Through it all, with the dedication of staff and the availability of our online platform, the IRD has been able to create greater resilience for itself.