 Good morning. Thank you for calling City of Fort Worth. My name is Shannon. How may I help you? The City of Fort Worth has hundreds of processes, things we do every day for customers. As a large public service organization, we must use resources wisely and strive for continuous improvement. Lean leader trainings help with both, providing employees with the methodology and tools to deliver services more effectively and efficiently. About 40 of our fellow employees went through a three-day lean leader training last fall, learning how to identify and eliminate waste, and ultimately streamline a process. When we started our project, we didn't know what the process was. There wasn't anything documented. Nobody had an SOP. So using the lean leader methodologies, we were able to take those, apply them to what we were working on in order to actually map a process and then standardize a process that previously wasn't there. Using the tools they learned in training, employees worked in teams to analyze, outline, and brainstorm, finding ways to reduce steps, cut waiting time, and eliminate waste. In all, they completed more than 15 projects, helping cut 27,000 work hours from city processes. A recent City Hall ceremony recognized their efforts and participants received their lean leader yellow belt certification. The City Manager congratulated these new lean leaders for tackling some tough projects. I do want to thank you for taking the time to do that. Continuous improvement is very important, not just for the City, but I think for ourselves, right? It's our responsibility to keep ourselves trained, to keep ourselves current, and the lean leader training is just one component for that. After the ceremony, the City's latest lean leaders shared their success stories and how they felt empowered to eliminate waste and improve customer experience. You're able to show people where the broken steps are without having to explain and tell these long drawn out stories. It's just, it's right there. It's very clear. So it really gives you an opportunity to break down the process without breaking the process. I would absolutely recommend the program to the peers. When you're sitting through the training class, you don't always know exactly how it's going to apply to your own individual project. But as you go through step by step, it gives you everything you need, and especially with the support from the performance and budget office, we had all the tools that we needed to successfully complete the project. For more information about lean leader training, go to the City Intranet and look under Training. If you're interested in becoming a lean leader, talk with your supervisor about how to be nominated for the next training class.