 Hey guys, it's Chad here. Sorry my clock. It's usually a tick down, but it wasn't ticking down. So I started without me knowing Today, let's talk about clients and are they driving you a little bit crazy We all know that they can and I just want to go over a couple points that I use in my head kind of to deal with that And I would love to hear what you guys think and what you guys are doing when you're dealing with clients Let's say high-needs clients or clients that have bigger expectations than possibly you thought you were getting into So number one the first thing I do is I make sure I list out exactly the whole scope of the job I make sure that everything I'm doing is written down because that way you have something to go to so if it's Beyond the scope of what you're being asked to do you can go to that and you can see What exactly you agreed to do so make sure you write everything down I know there's a lot of times you just show up to a job and you just say okay I'm just gonna show up and I'm going to do this this this and this and I'll just charge them for that Well, then you at the end of the job you hand on the bill and they're just freaking out So one way to get rid of a high-needs client is to realize that sometimes we create the high-needs clients If there is a change to anything I highly suggest writing out a change order if you don't know what that is Google it. I'm sure all of us have dealt with them before change order is just saying this is beyond the scope And this is gonna cost this much more to do so this is what I need to to do Can you sign off on this and then they'll sign off on that so there's that Another thing to do is to realize that For you this might just be a job and I'm talking specifically to us doing home rentals and that sort of thing for these people This is like the house and this is a place of safety and you're coming in and you're making a mess and you are Changing things and they're feeling displaced. So you need to change your mindset a bit and realize that Perhaps they're in this kind of high agitated state because can you imagine having to live in that yourself? It's not always easy So they might be a little bit on edge so we have to extend a little bit of grace to these clients of ours So those are two things that I do is I make sure that I realize that these people are in a mindset where they're just feeling A little bit out of sorts and so I have to remember that when I'm dealing with them So if they get a little agitated, there's a reason for that and you have to maintain your calm and realize where they're coming From just like in any relationship and to make sure you have everything written out a complete scope walk through it I always start my jobs out with a walkthrough of the client It kind of a check off of what needs to be done and that way Then I type it up write it up and send it off to them for them to approve then if there's a change This is my third tip does change make sure you capture that in a change order So that's how I deal with high-needs clients now I kind of jokingly call them high-needs clients But I also have to realize that generally the reason why they are high-needs clients is because we put them in that state So our job partly is to do the technical side of things to wire stuff up Or plumb stuff in or whatever, but it's also a people job as well, right? So we have to remember that that we have to kind of keep them feeling safe with us and There's gonna be times where honestly there's gonna be that one client that just you won't be able to work with and that's when you Sometimes have to consider firing your client and moving on the amount of money that you're gonna make from that job It's probably not gonna be worth the agitation. I can honestly I think I've had one client like that in my whole career and that was a long time ago But every other client has been good, but sometimes there is that client that's gonna come along and Just drive your nuts and there's just nothing you can do and they're just in such a state And you're gonna put you into a crazy state too So there will come times kind of go with you got on that one and that's it guys What I would suggest is if you look on my Facebook page again, I'm just gonna call attention to this I've got a PDF for online resources for electricians if you haven't downloaded that yet, please download it I put it available on my Facebook page yesterday and it went through the roof and I'm getting lots of great feedback on it So I'm gonna be amending that thing pretty soon But there's still tons of great content in there and if you're into the code or any kind of problems with theory I know there's a lot of electrical apprentices out there and students check that thing out It's pretty awesome. So all you have to do is go to my Facebook page and click on the learn more button You'll see there's a big banner with a douchey looking guy at the beard smoking a pipe says don't be like this guy Download this PDF download that PDF. All right guys. I will see you later on and Expect to see for those of you who are part of the email list I will be sending out that email the newsletter on Friday and we're gonna be covering ever note last week We covered notes on your phone So there's the notes app on the iPhone and different notes apps that you can use on the Android and how I use them All right If you want part of that pin list go to that PDF and that automatically gets you synced up to the main list as Well. All right. Have a great day guys work safe and I will talk to you tomorrow