 I'm John Simcock, Business Development Director from Edgyserv, covering the charity sector. I'd like to go through today some key findings from my delivering digital transformation report. Charities need to focus on adopting digital transformation because it enables them to save money and work more effectively in delivering the services. Whilst some progress has been made in areas like digital fundraising and digital comms, there are still a number of barriers to adopting transformation properly. Those barriers are often thrown up between the IT teams and the marketing teams. Some of our research shows them how they can work together more effectively to overcome those. One of the problems is that few charities have considered the overlapping responsibilities between the IT and digital teams. This is causing a barrier to spring up between those two teams, which is preventing the adoption of digital transformation. I think it's vital that charities consider this and how they actually overcome those barriers. My research suggests that there is a lack of digital literacy within charities. I think it's important that the digital leaders look at how digital solutions can transform their organisations. But then take that and turn it into business case so they can put it forward for sponsorship by business leaders. I think it's important that when they do this, they focus on the business benefits rather than the actual technology itself. I think it's vital for digital teams to forge effective working relationships with the IT teams. That means understanding their priorities, talking their language and working through the problems together rather than just letting them derail your plans. I think the key takeaway from the research is that charities need to anticipate the barriers for change. Whenever we put in new digital transformation, new digital solutions, there will be change to business processes. It's important that the IT team and digital teams work together effectively to anticipate those barriers of change and overcome them to ensure a successful digital future. The Delivering Digital Transformation Report is available on our website for download. I'd encourage charities to go download it, have a look and then get in touch if they'd like any more information.