 My name is Usha Ramachandran. I am a product manager. I work at Pivotal. And I'm part of the ops manager team. I tend to walk around a lot on the stage, so this is a little weird for me. But I try to stay near the mic. So as part of the ops manager team, we started out a round of research to see how people were using Bosch. And what we really wanted to get to was two things. One of them was, how hard is it really to use Bosch because I'd heard really bad stories about it. And the second one was around what are some best practices around deploying Bosch. And so these were the two things that we really wanted to get at through this user research. And I'm here today to share some of those results in whatever can fit in the next three to four minutes. So when I started out this research, everyone warned me about Bosch. And I started out thinking that Bosch is a little bit like this untameable beast where it takes an army of people to really get it working. And I was all dimitri to get it working. So I started it out a little bit scared of what I was going to find. But it turned out to be OK. And some common trends emerged from this research. So some common trends around this was that people do have a lot of pain around deploying and running Ruby CLI, upgrading it, the versions, things like that. But they have worked around it either by standardizing on Ruby environments using things like RBN, et cetera. The other was around installation and upgrades and security patches and things like that. Again, here it turns out that we've come a long way. And with Bosch in it, most people were pretty happy with the install process of it. For upgrades and for keeping things updated, we saw a lot of pipelines being used. And I heard a lot of pipelines being talked about today as well. So definitely there are some best practices around that, using CI pipelines to basically automate a lot of stuff. The third question we had for our customers were around, how do you store state? Now, this was divided into two parts. Most customers did have something like GitHub Enterprise or some other home-built tools to really store state. But even here, and we heard this a lot, I've heard this throughout the conference that everyone's top of mind is how do you store secrets and how do you get those secrets back into your manifest when you want to do deployment. So that was a big concern that we also saw. And a common response to the question was what about secrets was we don't know. We're still trying to figure that out. Or I wish that Bosch would give me a solution for this. And finally, editing manifests. We saw Matt's talk on this. So there was a whole 40 minutes about it. So I don't want to talk about it. But people are still doing manual editing of manifests. And that's really painful. And so that's another thing that we saw as a common problem that people see. So let's shift gears a little and talk about things that we told people. And that really made them feel like, OK, the future is going to be better. So one of the things around the Ruby CLI was moving to a GoBase CLI would be really great for people. The other was having some form of credential management capabilities within Bosch itself. Again, Matt spoke about this a little. And so this, again, is something that would really make a big difference to making things easier for people to manage their Bosch. So most of our conversations were around using Cloud Foundry with Bosch. So some of these conversations were also around manifests for Cloud Foundry itself, which is really hard to manage. So the last part was around automation. I think we really saw that people wanted to automate more and more. So having more CI pipelines, using concourse a lot more, having APIs to do a lot of the automation against Bosch and against Cloud Foundry. So I'll conclude with just the ending impressions that we had from this research. So I started out really thinking that Bosch was scary. But at the end, it really seemed that it was quite tamable, and it was really quite a powerful tool, that when it was harnessed, it could really work well for you, very much like this racehorse. So that's my talk. Thank you for listening.