 All right, let's get started. So my name is Ryan Patterson. Thanks for your time today. We've got a lot of great information to share with you, but like I said, I'm Ryan with Peerless, the vice president of our channel. Also with me today is Dion Johnson, our senior sales engineer extraordinaire, and be able to go through a lot of good information with you. Today we're gonna be talking about our Cloud PBX and our collaboration product. We're very excited about it. We've been very successful with it, and we continue to add new and improved features to our Cloud PBX offering. And we're gonna be going through the portal as well. So thank you again for your time. We're gonna be throwing a lot of information at you today. And if there's any questions, please put those in the Q&A and we'll try to address those at the end. If you've attended other webinars that we've had, we try to keep these at 30 minutes, just quick and easy. We also have excellent channel directors around the country who are gonna be able to answer any questions and provide any follow-up information on these products as well as we'll be able to send the deck out to you. And also after the call, we will be sending out DoorDash gift cards to you all for your time today, a $25 DoorDash card so you can have lunch on us. So go on to the next slide here. Introductions, we just did those. I'm gonna spend a few minutes on the peerless overview. For those, we got a few new faces and names on the call to spend just a couple of minutes on the overview. Then get into the more specifics about our Cloud PBX offering as well as our collaboration offering. Then I'm gonna hand it over to Dion Johnson who's gonna give you a nice demo on our portal and our Cloud PBX Me individual app, as well as some additional information about how our collaboration, our cloud dial desktop and mobile apps work. I'm gonna then come back on and talk to you about our very awesome installation and training program that we offer with our Cloud PBX offering and then talk to you about some great promos we have going on. So who's peerless? We have been around for about 13 years now. We're based in Chicago. We're focused 100% on voice services, which is a great thing. We're not trying to be everything to everyone. We just wanna be the number one voice provider in the industry. We started 12, 13 years ago as a wholesale provider. Some of the legacy, some of the folks that you've been around for a while may remember the name Focal Communications. The same owners that started Focal also started Peerless. Today, we're about $150 million a company, about 160 employees around the country, about 10 billion minutes a month on our network, all voice traffic and our enterprise channel as our fastest growing segment here at Peerless. And we sell to the enterprise sector 100% through our agent program. So we're very proud of that fact as well. We've got outstanding support. We're not a huge company and that is a good thing. We're constantly hearing great feedback from agents on differentiators that Peerless brings to the table. It's not only our portal and our aggressive pricing, it's the fact that we have outstanding support and it's because we're not some massive organization that doesn't know the left from the right. We take really good care of our agents and our customers as well. This is a map of our network, 100% owned and operated by Peerless. Service is 98% of the US population on net, which we're throwing a lot of numbers at you today. Bottom line is there is a ton of competition out there in the SIP in the UCAS space. Less than five carriers in that space have their own network, okay? And Peerless is one of those. That is a huge point for a couple of reasons. One is we can control our costs. We're not just paying a bunch of other underlying providers. And two, we can control our service quality, our reliability and all of that. Those are two huge reasons to use Peerless for our voice services, which includes SIP and UCAS. You'll see our products and services are all really focused on voice. We talked a lot about that. UCAS, which we'll get into more detail in a few minutes. Enterprise SIP Trunking, which are certified with pretty much every major vendor out there. Cisco, Viya, Mitel, Microsoft Teams, et cetera. We're doing inbound, outbound, toll-free services, SMS messaging, 911, et cetera. And everything is wrapped around, our portal is wrapped around all those services. Giving you the agent, as well as your customers, control over doing everything from moves, adds and changes, adding a seat, adding a trunk, doing a port, adding a DID. All of those, that's one thing that agents love about doing business with Peerless is the amount of control that we give to you. As well as if your customers want that control, we'll give that to them as well. And let's get into the Cloud PBX product in collaboration. So first thing on this slide is Peerless is offering our Cloud PBX solution over our own proprietary platform. And what does that mean to you as the agent selling it or to your customers? One is that we've got great control over the offering that we're bringing to the table, as well as it integrates very nicely with our own platform, okay? Our Peerless portal platform is what I mean. So that essentially will give the agents, the customers the ability to do, like I said, moves, adds and changes, adding additional seats, et cetera. The other benefit of Peerless having our own proprietary platform and not running over Meta or BroadSoft, the names you hear over and over again, is cost. Quite frankly, we are very, very competitive, as you can see here. Not only giving you great control with our portal, but outstanding pricing, which I'll get into now. We have three primary seats, an essential seat, which is real basic. We'll get into some more details on the next slide. Our complete extension, which is pretty much everything with the exception of collaboration. Video collaboration, and that's what our premium seat brings to the table. So if there are any particular questions, I'm gonna obviously put it in the Q and A. I see a few are popping up. We'll be able to address those here at the end. So then the next slide here is kind of a breakdown of the different packages. We've got the Essentials extension, which is pretty much for lunchroom phones, conferencing phones, very basic, doesn't have voicemail. So kind of a community type phone area, which is the 11-hour or so extension. Then we have to the far left, our complete extension, which is our most popular, includes all our voice features, unlimited calling. You can buy a device or you can bring your own device, call forwarding, screening and call recording are included. That's a nice feature that's included for free with that complete extension. Digital receptionist, ring groups and queues, as well as the portal, which includes our cloud dial mobile and our desktop app, which is very nice as well. The premium extension includes everything with the complete extension and the Essentials extension, plus video meetings up to a hundred participants. You can also do screen sharing, cloud dial app. What's included with the complete extension, you can do SMS messages, but you also can do conferencing, lots of other great features with the premium extension. Okay. Now, the CloudPBX me, which is the individual portal for each of the individual users and gives you great, each of the individual users great features and functionality, basically the ability to control everything from their computer or from their phone. Okay. And Dion is gonna get into a little bit more detail on this, but you've got access to your voicemail, you can do call forwarding, find me, follow me type features. You can check on your recordings as well as make recordings, conferencing, audio conferencing, you can do up to have each individual user has up to 40 a bridge that can have up to 40 callers on it and lots of other great features. I want to steal too much of Dion's thunder, but it's a great, individual portal for those folks. You're also gonna have, as the agent or the customer, of course the admin portal, which is gonna give you complete control over all that stuff as well. So then we have the peerless cloud dial mobile app, okay? That's, it works great with Android or iOS. You can make and receive calls. It allows extension dialing from your mobile device. So really whether you're working from home or whether you're on the go or on the move, you've got this cloud dial app that you have complete control of over all of your features. And we just are getting nothing but great feedback on the mobile and desktop app that we offer. You can also host and attend video conferences and the administrator can of course give assigned users to this feature or unassign them to the feature if you don't want them to have the individual users to have that. The other feature is our desktop app. And it's very similar to the mobile app. However, it's on your desktop, your ability to do SMS texting. You can host and attend video calls. You can screen share and collaborate with folks inside your organization as well as anyone external or outside your organization. You can collaborate with them. And of course, I use it on a daily basis. Just click and extension dial folks within the organization or folks outside of your organization. A lot of people are using or more and more we're selling Cloud PBX because of how great this desktop is without phones. A lot of people are not purchasing phones any longer and are just using the desktop app provides great functionality and there's some great headsets out there as well that you can take advantage of. It works with Windows and Mac and offers some outstanding abilities. I did mention that some people don't choose phones. If you do and you're interested in phones we have a ton of them. We've got the Polyline, which is the 150, the VVX 250, 350 and 450, as well as the Yalink line, which is the T42S all the way up to the T54W. So some great options with touch screens, with color screens, with wifi capabilities pretty much cover the entire gamut there. So a lot of great options for you guys. So at this point, I am now going to hand the controls over to Dion to go through the portal and some of the features and functionality there. So we'll be back in a few minutes. Thank you, Ryan. I am at the Cloud PBX me, which Ryan explained earlier. This gives each individual end user full control over their extension and all of the features that come along with a complete or premium seat within a pairless portal. Logged in now and I just got to the homepage of the portal where it gives a breakdown of all of these sections that you can view for your Cloud PBX me. And these are also displayed on the left hand side as well too, that you can click and access each level. So I will run through each of the levels here and give an explanation of how everything works in the Cloud PBX me. I will first go and click on the extension. This is your overall extension information. You can't add it or make any changes here, but it gives all the details of your actual extension. The 911 address, that is the section where you're able to change your 911 address. If you are working in your office right now and you're going to go remote for let's say a few weeks and you want to change your address to your home address, you can simply come in here edit the address information. You can click the update address and the system then will validate and confirm the address that you've entered and you now have your 911 address registered to your home or where you may be working remote from. So you have full access to change your 911 address on your complete or premium seat. The voicemail section of the portal. This will display any voicemails that you currently have on your system and you also have controls over your actual voicemail setting. So for me on my extension, I currently have one voicemail that's sitting in my voicemail box right now. I can download and listen to it or I have the option to delete that message from my phone extension. Under the settings tab, this is where you can configure your actual voicemail where you have your timeout to voicemail, which would be the amount of rings that you want before a call goes to voicemail and that's in a second. You can have a system model play, you're greeting for you and it can also announce the date and time. Also throughout the portal, you'll notice that we built tooltips throughout the portal where you're able to click and get a little more information about the field that you may have questions about. So that's built right into the portal for you. If you want a pen to actually enter your voicemail when you call in, you can set that, you can enable or disable that. Your email address, which is where you would want to receive a copy or a port of the actual voicemail via email. There's a couple of different email options where you have a copy, or a notify email that can be sent. Your WAV file, use port three, AU, MP3 and WAV. And then you can upload your greetings right through the portal as well. By all means that can be done directly from the phone or the desktop or mobile app, but you have the ability to do it right from the portal as well. The next section is the call forwarding section where you can set your forward mode if you want incoming calls to ring your extension, only forward or do not disturb. Your ring modes, you can have it ring simultaneous as mine is set up, or you can have it ring in sequence. You're simply able to add call forwarding rules just by giving it your own unique rule of name, the number you want it to forward to. And again, the timeout before you want it to go to voicemail. And you can hit add rule in your set. As you see, I have a couple of rules built here that are on my extension. They're currently disabled. I can simply enable those just by hitting the toggle switch or I can edit or delete any rules that I currently have built under my recording section. This is where the actual end user can set up their call recording. They can record inbound calls, outbound calls, or they can set the extension up to do both, where that's simply done by toggle switch to enable or disable. If you currently had any current recordings saved, they will show here under this section. And again, the tool tips, the recordings are kept in hell for 30 days, but you have the ability to also download these recordings and save to your personal computer as well. The call screening section, this allows you to build numbers in, on network or outside of your network, where you can set the calls to reject or you can send calls directly to voicemail. You simply enter a number here. If it's on network or off network, you have the option to select. Then your actions, like I say, you can send it directly to voicemail or if you don't want to receive calls at all, you can reject and add the rule and that call you would never receive. So you have the option there for the call screening to configure and set up how you like. Conferencing, as Ryan touched on a little earlier, my extension is built under the premium extension and I have a conferencing URL in my bridge number that are set here. You can, from this conferencing URL under the premium seat, you can join the web browser for video conferencing or you can join through the cloud dial desktop app or there's an option that's presented all in this one link that participants can also dial in directly in your bridge number. If you were having a complete seat versus a premium seat, you would have an access bridge number to dial into that with display along with your participant pin. And again, that bridge for a complete seat hosts up to 40 users at one time. But this is all custom and built when inside of the cloud PBX portal. The next section we have is robo calls. This is where you have the ability to set calls that are on a list that are marked for mobile calls for poor Annie's. You have the ability, you can turn it off and you can receive calls as normal. You can outright block robo calls or you can set it up if these calls come into you that you can label them as BAM Lightning. And that's the setting that is currently on mine. So a call that comes from an Annie that is on a robo call list. I recall a show for my caller DS BAM Lightning. Again, you have the options to have it off and receive calls as normal. You can block or you can have them flagged as BAM Lightning. You call history section. This covers up your CD hours or call detail records for your extension. So it will list all of your calls. This is real time. So if you were to make a phone call, hang up in a matter of a couple of seconds your CDR would be able to be viewed inside of the portal here. There's a magnifying glass that you can click on and get a little more detail about the actual call record. You have a call number, connect time, disconnect time, your typical CDR information that's built here. And these can also be exported to an Excel file as well. So you can sort and filter and look deeper at CDRs. Next, I will bring up the actual desktop app. We'll run through this real quick. So this is my soft phone desktop app where you have your present status that you have all your options here. It's also auto updates. So if you're on the phone, it will actually switch automatically for you being on the phone. You have your share screen options which we have where you can start sharing your screen right away and you can add participants. You can copy your share screen link to a clipboard and then you're able to IM or paste that link into a email and send to participants to join your share screen. And if you needed to generate a new screen share link for someone, you can simply do that and come back and copy it. The same for auto start and a conference. You can start a conference right now and then buy participants. You can schedule a conference call which would link to your default calendar that you have set on your PC. And again, you can copy your conference link and then paste that into a IM message or into an email to invite others to join your conference. The messaging section here, you have full control over SMS and IM messaging. This is a colleague of mine. I will shoot a message over to Gloria and she more than likely will respond to me here in a sec. You can generate an audio call right from here. You can start a video call. I can start sharing my screen with Gloria and send some inside of our message right now. Or I can start a conference right from this message right here with Gloria. And there's Gloria's response saying hi. You have the ability again to call video call. You can send files. You can send an email directly from here and it'll link to your Outlook email to send an email directly to Gloria. Edit her profile and export or delete the conversation. So again, inside of here you can add, you can create a chat room right from here as well. So full SMS or IM capabilities both right to the desktop app. And again, you can key in from your T-pad to dial someone. If you have your directory, your corporate directory is loaded here. This is my peerless directory. But again, I can write from here. I can call. I can send an SMS message. I can SMS message. Or I can invite Akali to join a conference with me as well. Also, if you have voicemail waiting for you, this is how you access your voicemail and you have the icon there that notifies you that you have a voicemail that's sitting in your voicemail box to listen to. If you had any favorites or you destined anyone to be a favorite, they will show here. And then here's your call history log where it has all of the calls that have come in as you received or missed. And lastly, you have the option of you can add a photo for your soft phone and you have your conference instructions and settings that are all set here right inside of the cloud out desktop app. All right, Ryan, I know we are running short on time so I will turn this back over to you. And yeah, so like I said, I knew we'd be throwing a lot of information at you, throw some questions out there. You guys have been keeping me very busy as Deion's been talking with a lot of Q and A. So I've been trying to get to most of them. There's a few that I'm gonna share with the group as well because I think they're great, really great questions. So installation and training I'm gonna go through for a few minutes. What happens after you sell the peerless cloud PBX solution? We've got a couple options. You can do a self install. We've got a lot of great install guides, videos online that will help a customer as well as you to install yourself. If you'd like us to take that on, we're certainly happy to do that. Professional installation includes an onsite tech. You basically rack and stack our routers if there is any, SBC, if there is one, ATAs deploy the phones, place and test them at each device at their station. The other great thing is that peerless will of course oversee the entire project and assign a project manager which will schedule any site surveys, communicate with you as the agent as well as your customer, coordinate go live dates, the testing and the pre-testing and then the porting time. We'll set that at a time that's convenient for you and your customer and then schedule any follow up portal training where we're training the administrator. In addition to that, we'll introduce you to the account manager, you and your customer to your account manager. Speaking of training, we have two options there as well. You can do a remote training option. There's no charge for that. We'll give it a train the trainer basically, a one hour web training, we're viewing all the cloud PBX features, the functionality and the features of the phones, getting everybody quick start guides that are online and instruction manuals, things like that. The other option is a professional onsite training which is, I highly recommend, it's an outstanding training that we've put together. It's 250 per location, if there's multiple locations, it's up to two hour onsite training, hands on, full overview of the portal, really get help with the setup of the, any features and functionality that the customer may need beyond the really basic turn up of everything. So that's our installation and our training. We've also got some really great promotions going on. Let me do a time check. I've got a couple of minutes left. So we've got the wrap it up promo going on right now. So it's a 5X on SIP, MRCs or 5X on UCAS. There is an additional 1X one time upfront, if you're selling Microsoft Teams with our SIP offering. In addition to that, we've got kind of a wrap it up the year promo wrap it up promo that accumulates through the quarter. The revenue that you sold in October, November and December, you add all that stuff up and we've got a $2,500 level, a $5,000 level, a 10K and a 20K and some really great prizes, everything from a Peloton to, to if you're hitting the 20K level, you can get a motorcycle and flat screen TVs, a lot of great things for you. So, please follow up with your channel managers and they will be following up with you as well. We've got a lot of great things going on up here. I was happy to schedule follow up demos of the portal. Any questions? I know there were several questions that went out on who do I contact? That was one great question. We've got Gloria out in the West in LA. We've got Doug in Atlanta. We've got Jamie in New York and then we have James Cook here in Chicago where I'm also located. So happy to follow up with you, schedule more detailed demos, help you with proposals. We're here to make it as easy as possible to do business with Peerless and we do that through the support of you, the agent and we're happy to do whatever it takes to get business in the door from doing the quotes to go and see in customers. We do a lot of web calls with customers, demos, aggressive pricing, et cetera, et cetera. Lots of questions on can we get the slides? Absolutely, we will get those to you. How do I get access to the portal? We will follow up with you and make sure that you get access to the portal and you can from there, you can do your proposals, you can send them out to the customers. Customers can click to accept our terms and conditions and get the ball moving and you just, we install them very quickly and get paid, nobody pays faster than Peerless out there in the industry. So all good stuff. How do I get SE support for more technical presentations? Just call your channel director, happy to support you. Like I said, we wanna make it easy to do business with us and Dion or anybody else on his team can help you in the more technical presentations. Do we charge for installation? That's really on a case by case basis. Our standard, we do charge for onsite installation. It's based on number of phones and can range from $500 to a few thousand dollars. But for the right opportunity, there's been occasion where we are able to waive that. Do we do bring your own device? Another great question. And yes, we do. Customers, we've got a lot of opportunities where customers have already have Polycom or YeLink phones and we're certainly compatible with those and many other IP based phones. Just again, contact your channel directors there. We've got all of a sudden a bunch more questions just popped in. Are project managers assigned to all orders regardless of size? Yes, they are. Great question. Are we all US based or are we off-shored? Awesome question. We are all US based, our knock and our corporate is in Chicago, downtown Chicago as well as we have a redundant knock in Denver to support you. Are we a CSP as well as a mic? So we do not sell Microsoft Teams ourselves. We sell the voice product on top and which is completely certified with Microsoft. That's a SIP question. But thank you for asking that. Absolutely. Other folks need portals. Dion's getting some props. He's very helpful. So we'll end it here. There's more questions coming in. Love the participation. Really appreciate your time. Contact your channel directors. Thank you again for your time coming on the call today. We'll send out those gift cards and everybody have a great day.