 Good morning and welcome back to this second phase to phase session of the six week course. I am here to briefly remind all of you of a few things. First and foremost, because of the persistent request that we received from a large number of people, we had to extend the date of registration. That means the students who desire to do this course can even now register. Please understand that that puts us into some kind of a problem because the weekly schedule has already been defined and the material has been put up on IIT Bombay X including the weekly quizzes which will be conducted. The people who therefore join late may have to do some extra work in this week in order to catch up with others. I request them to please spend a little more time on all the video learning dialogues or video sessions that you have on IIT Bombay X. Go through all practice problems and do the quizzes. Please note that the quiz will not remain open beyond the last date and therefore the quizzes have to be completed. As I have already announced, if somebody has missed the first quiz or if somebody does not do well in one or more of the quizzes, we will be considering only a few best out of the total number of quizzes that will be conducted online for qualification and certification. The exact grading policy modified in light of late registrations will be announced by one day or Tuesday so that you can acquaint yourself of that policy. I notice that all the students who have enrolled have not completed the first quiz. I also notice that all the students who have enrolled have not yet registered themselves or enrolled themselves onto IIT Bombay X. Please note that while the course on the main MOOCs platform IIT Bombay X is by invitation, the invitations will be automated here at our end only if you have already registered on IIT Bombay X site. Here instructions have been given. Please also note that all the course material and the discussion forum will be available only on the IIT Bombay X blended MOOCs platform. So if you are not registered there, please ensure that you are registered. Once you are registered within 48 hours you will get enrolled by invitation if you are registered for this course on the lecture site. That is about the administrative logistics. The second and most important thing I wanted to mention was that these face to face sessions were expected to be live interaction at least at multiple remote centers. We notice that only about 7 or 8 remote centers are connected whereas the number of students who have enrolled more than 1200 are all dispersed across the country. Some of them are actually studying at some of the remote centers which are not participating. My team will be analyzing the breakdown of students and the association with the existing remote centers which are not participating. We will be writing to all those remote centers to kindly log in on AVU on these Saturday sessions so that all such students can benefit. In addition, we are also making the AVU interface available to anybody. Please note that it is an open source software and any one of you can download the AVU client on your own PC either at home or in your college wherever. And a group of students can benefit from live interaction. The detailed instructions will once again we put up with probably a small demo on the IIT Bombay X main website. Please look at those and those of you who are desirous of participating live in these interactions would write to us through a mechanism that will provide stating how many students would form a group and how many of them would be able to participate live from either a single PC or in a classroom of your own choice. Over the next few days, once we receive this information, we will provide the AVU connectivity to such groups. We will provide AVU login so that such groups who do not belong to any one of the established remote centers can also participate in interaction and not just witness these face-to-face sessions live. The last thing I would like to mention is that as I had said earlier, this course is not to be studied merely by listening to people speaking like us or by just solving quizzes on the net. You are required to undertake activities either individually or in groups. Several suggestions are being made but please note that only when you undertake these activities and do them diligently that you will actually learn and imbibe the learnings into your own body character. The most important thing about soft skills and workplace communication is that they have to be practiced. The practice that you would do in those activities which are stipulated here will take you some distance but not the whole distance and that means that whatever you learn here, you will have to continuously practice whenever you get a chance, wherever you get a chance. So, please utilize this course to the best of your abilities. I am aware that you have limited time because all of you are regular students of some course or the other. You are studying either a B program or some other program and therefore, this course becomes a sort of additional burden on your time. But I am sure that you have understood this and when you join this course, you assume that you will have to spend a bit of a extra time per week. I request you to be very serious about it. Spend at least 6 to 8 hours a week. It does not matter if you cannot complete all the activities. It does not matter if you cannot answer all the quizzes correctly but make the utmost attempt to do the best that you can so that you will benefit maximally. Finally, please remember IIT Bombay Tech's assessment very seriously. What it means is that if you are required to do an individual assessment, then on your honor, you must attempt an online quiz entirely on your own. Because you are alone or because you are with your friends, you may be tempted to take a shortcut. Please don't because that will be detrimental to yourself only. You will never get the right feedback of your understanding if you do that. Please do not indulge in that. If we ever discover that any submission that is required to be made is copied or any submission made is not truthful, please note that IIT Bombay is very strict in immediately disqualifying such person from certification. Having said that, I will once again urge you to consider this to be an opportunity to actually learn and imbibe some of the most important things that will help you throughout your professional life. Thank you so much. Over to my colleague, Mr. Sanjale. Good morning everyone. I am Professor Rajesh Jale. I am from IIT Bombay and I am really excited to be here. I hope all of you have seen the video about how to be a professional at workplace. And you know the way I am going to organize this one hour, next one hour is first I will kind of review what I talk about in maybe a minute or two so that if you have forgotten then it will give you a chance to you know think about the basic content of the video and then I would like to take questions from you. You can ask me questions through our online link here and then we will go from there. So main thing I talked about in the video is you know there are three layers of your which are visible to the outside world when you go to workplace. First is your personality which is all external things like your looks, clothes, grooming, smell, accent, the way you speak or the way you handshake everything. That is the first thing people notice. The second thing is the competence which is a little bit of an inner layer. This is what you are hired to do. Your technical expertise, skills, people relations, solve problems, how you solve problems or team play. So you will be evaluated based on that for your competence. And the third thing which is in my opinion is the most important is your core values. What do you really believe in? You know your parents and teachers have a very strong influence on all those things because you know they are with you. They are influencing you since the beginning of since your childhood. So your qualities like honesty, being helpful, caring or being dependable, predictable, loyalty, respect and many more other qualities will be considered core values. As a professional when you join any other organization after your school, here are the top ten things you must do. And if you follow them and once you get make a habit out of all these things, then you know these habits will never leave you and they will never fail you. It does not mean that by following these ten things you will be a superstar. But if you don't follow any of these things or if you don't do these things, then there is a good chance that you will have issues in your professional life. So these are easy tips or top ten things I like to call them so that you can succeed in your professional life. The first one is attendance. You must be on time for everything that you do. And if you are getting late, you have to give heads up. That's the way I look at it. So many times I cannot make it on time but I make sure that the other party is always they know that I'm going to be late and they know what to predict. Second, be engaged at work. You need to be, you cannot just be a warm body in the office. You have to be engaged. You have to ask questions. You have to do active participation and you have to try to solve the problems. And if something is given to you, assigned to you, then you have to follow up and give feedback. The third thing is most important again is honesty and integrity. So Professor Patak just now told you about that and I don't have to belabor that point again. Honesty and integrity are so critical that you may succeed in one test or one event by taking a shortcut but that will stay with the rest of your life. So you will be always, always remembering that hey, you took a shortcut here and you cheated. And if somebody asks your question, you will have to lie that or you may, the best way to come out of it is just telling the truth. Fourth thing is decision making. At work, you will be always given, you will be always solving problems with incomplete information. It's not like a school setting where your professor has given you all the variables and he's asking you to solve one another variable. It doesn't work that way. In a professional setting, you will be always making decisions based on incomplete information and many times you can take risk but take calculated risk, make sure that you learn from the past analysis that you did and then use that in your next decision making. Fifth one is communication. You should stick to English as much as possible. When you send out emails, make sure you spell check or grammar check and always read your emails again one more time before you hit the send button because sometimes you can send something. When you talk about something, then is different than when you, when you write an email. So emails have long lasting impacts because everything is writing and once you send it, the other person has read it, you cannot undo that matter. So the sixth thing which is, which is not taken as seriously over here, I feel is confidentiality. We share everything that we, we do at work with our friends or family or the chaiwala or the person who cuts your hair. Don't do that because this habit will sometime, will get you in trouble sometime or other. Confident, maintaining confidentiality about what goes on at work is really important. So, you know, follow that rule. If you, if you don't know if it's confidential or not, just stay on the conservative side and don't share it. Seventh is the teamwork. You will always be working as part of a team. So when you join as a junior person in a team, then your people who are supporting you are trying to help you. You have to be, you have to respect them, you have to treat them really well and you have to take their help as much as possible. But at the same time, you don't keep on doing that. You have to be in yourself of that and you have to start standing on your own and making decisions and helping the team. Keep your team informed about whatever you're doing, positive, negative outcomes so that they know what to predict from you. Number eight is separation between your personal and professional life. All of us, you know, especially what I see in India is whenever I worked in India is people, people have merged their professional and personal lives. Not a great thing because it can cause trouble when it comes to decision making. You cannot be impartial or unbiased in your decision making at work. Try to stay away from Facebook or WhatsApp for that matter, you know, and sharing all the information over that. And, you know, overlap the two circles. One is professional and one is one is your personal life. So for professional circles, you can use LinkedIn, which is very valuable in sharing what you're doing as a professional in the organization. Number nine is a critical aspect that I have observed myself. One is that is safe use of internet resource at work. When your office is closed and you're alone with your computer, what you do at work, you may think that nobody else knows, but rule of thumb is everything that you do on your computer, your employer knows about it. So if you understand that very well, then make sure you do whatever is relevant to work on your computer and keep your personal life outside the company. Also avoid any distractions due to social media at work. The last one is seek feedback. If somebody gives you a negative feedback, that's a great thing. Latch on to the negative feedback. That means they care. If they don't give you feedback, that means that they really don't see any sign of improvement. So, you know, this is something that you need to recognize. If somebody gives you a negative feedback, that means he really cares about you or she really cares about you. And you have to take that feedback, don't be defensive and try to improve. And next time around, you ask the same person question, Hey, did I do better? And so those are the top 10 things we talked about the summary. And now I'm going to open open to open the floor to your question. So let's see. Can you choose the question? AKS University and who's going to ask the question? Please introduce yourself and then ask the question. We're not able to hear you. Just one second. We're not able to hear you. We're not able to hear you, folks. Okay, now I think there is some sound. Maybe you can use another one, if you want. Till then. Most professional personal life. Okay, who we are speaking with. KLE Society, is that the one? Oh, TVG, College of Engineering. And please introduce yourself and then ask the question. Hello, go ahead, sir. You're live? Oh, is it okay? Okay. 1067, 6 or 07? St. Francis, yeah. St. Francis Institute of Technology, 1067. Do you have a question? Which one? Yeah, so if you have a question, please press the hand raised button. It's available below the users list. And then you will get a chance to talk. We are having slight issue with the audio here. But hopefully we'll get over that soon. 1242 KLE Society, College of Engineering. Nobody's there. No, but nobody's raising hand, right? So AKS University. Okay, good. Good. Good. So introduce yourself and slowly ask questions. Speak very slowly. Good morning, sir. I am Puneet Jaiswal. My question is what is will be the effective or attractive subject if we send our resume to for for a job? This, the question you ask is a is a is quite a general question. But you're asking me what is what is a good subject to send on the resume? Is that what you're saying? No, no, you said that. Yes. Maybe repeat the question one more time. What will be the effective or attractive subject if we send our resume to regarding our job? So your question is quite loaded. So let me let me say something that I have learned from my experience, right? You really don't want to pretend to be somebody else. You don't want to do something on your resume so that you are you're you're you're trying to sell yourself with something that you have not done. So my my suggestion to you is rather than finding an attractive subject on your resume, you should be very honest with yourself and explain what your strengths are and what you have done. And you know, identify the areas which will which will make you excel in in that in that area. So I would I would not try to put some subject on the resume to attract make yourself attractive. But I would I would say that hey, these are my strengths. And I because of these strengths, I am I'm very, you know, attractive in this particular area. So I would I would flip the question that way. But don't try to don't pretend that you are an expert in certain area because that topic is hot right now. I hope you you get answered to the question. Thank you, Puneet. Thank you, sir. Good morning, sir. Yeah, we can hear you. What is your name? I'm Shrivastava. Shrivastava. Okay. From my question, yes, sir. My question is what are the basic requirements in a process? So as I as I told you, the top 10 things that you should not do, right? In a corporate setting that and also there are some things that out of those top 10 things you must do. So that pretty much is is is what I would recommend that you do. Follow that advice. And when as a as a student, right, you you learn a few things. You, you know, you you learn in your school settings. And one thing I would tell you that when you are at school, this is that is the only time you will be working for yourself. And rest of the rest of the time unless you're doing even if you're doing your own startup, you will be always working for somebody else. So when you are in school, school, meaning college or, you know, your engineering college or your commerce college MBA college, you must realize that that's the only time you will be working for yourself. Rest of the time you're going to be always working for somebody else. So use that time, you know, appropriately learn all the skills. But having learned all the skills and gain some experience in certain specializations. When you're when you're going to work, you should not basically, you know, forget those skills, you should be able to apply the skills. And what your corporate, your manager or the company who's hiring you is is basing an impression basing their judging your resume based on based on what you write in there. And also they are they are through the interview process, they are forming an opinion about yourself. As I talked about the personality part, as well as your core competence and core value. So if if all yours, all those things you're saying, saying are true. And they're assuming it's true. And that's why they're hiring you. So once you're hired, the basic, very basic or important thing that you should be able to do is, is adapt to the new workplace. And, you know, whatever job is given to you, if you understand, then, then try to do the job to the best of your knowledge, get feedback from your associates and try to do better. And make sure that everybody around you is involved. And you keep them informed about your progress. And every step of the way as you're in your corporate environment, you will be learning new skills and you will adapt based on what you've learned. So don't be afraid that, you know, you just got out of school and you joined the workplace. And now what should I do? You are in that organization, the people in that organization believe in you in your basic, you know, values and your skills. So they will they will do, you know, the best to make you succeed. And it's their job to make you succeed. Because once you succeed, then you're going to do more work. And you're going to be, you know, taking the organization higher up. Okay, so the basic skills are whatever you've learned at at school and your fundamental values, those are important. Thank you, Ms. Srivastava. Good morning. Good morning. I'm Anushka Jain. What is corporate readiness? And what is the importance and requirements in corporate? Being this question again, kind of closely overlaps with the previous question by Mr. Vastav. What I would say is when when you when you when you join a company, right, you will you when when you're in a in a school or engineering college environment, right, you can do whatever you want. And as long as you as long as you pass the exam, maybe, maybe you will get good grades. And based on those grades, you will get hired. But when you are in a corporate setting, then everything that you do will be people will be judging you based on that, right? So it's not like something every two weeks, you're writing an exam there, and people are grade you grading you for that, they will be observing what time you go to come to work, how you behave at work. So all these things are going to be important. And your your entire personality will be will be seen by your peers. So so it's really important to to project yourself in a good light based on the things that I have taught you in this Thank you. Thank you, Anushka. Maybe we can go to another school. Anybody else? I'm Ruta School, I think. Okay. PVGI. Hello. PVGS, College of Engineering and Technology 1017. Can you can you state your name and then ask the question? Yeah, good morning, sir. This is Arvind Ishikar from Hello, Arvind. Yes, good morning, sir. Yes, I am Arvind Ishikar from Pune Vidyarthikriyas College. Go ahead, state your question. Yeah, my question is that how to improve our vocabulary skills in English so that we cannot peer out from English. We should not shy away from speaking in public meetings of public sectors. So how to improve the vocabulary skills? It's a great question. Arvind, so vocabulary is something that, you know, you cannot create overnight. Okay, it's a it's a slow process. You have to and you have to absorb these words over period of time. Now, you know, sometimes you you have these people with exceptional vocabulary and they they use they use these words that even I have to go look up in the dictionary, you know, I really would shy away from these kind of words at at workplace. Keep it simple for yourself. So, you know, make sure that you you have you have the basic, you know, understanding of English and articulate yourself with simple words. What I see even around my students or at workplace, people make convoluted long winded state statements, try to break them in simple, simple words, so that it your your language doesn't have to be very ornate to make you look important. The language has to be simple so that other people can understand. So in that sense, basics of English are really important than, you know, ornate words, which which are, you know, which are which are considered for vocabulary. So having said that learning words doesn't hurt at all. So but then that process needs to be, you know, two words a day, three words a day, that's what I tell my kids, because I don't want them to prepare for GRE, SAT or any other competitive exam, you know, just one month before, before the exam, you have to do that every day. And vocabulary is something that you have to use your words, you have to use the words every day day in day out, and you have to really discipline yourself to increase your vocabulary. So my belief as you can increase your vocabulary by doing two things, one is absorbing these words, using them, reading quite a lot. And once you do that, you will start getting the confidence and you were spoken English will also improve. But having said that, you know, the basic rule that I would like you to follow is keep it simple, use simple words, make sure that the person on the other side, you know, knows all these simple things you're talking about, and you're able to communicate. Okay. Thank you, Arvind. Good question. Thank you, sir. Thank you. Next question is from St. Xavier's College from Mumbai. Yes. Hello, state your name and then ask your question. Hang on just a second. We are not able to hear you very well. Okay. Can you fix it? Okay, there is some disturbance from your side. So we are not able to hear you. Audio is not is garbled up. No, no, we you're not audible. It sounds like a robot. Yeah, you need to do some audio check. You can also ask us question in the chat so that we can we can listen to you. Yeah, now we are talking to Amrita School of Engineering. Yeah, can you? Yeah, state your name and then slowly ask me the question so I can hear you very well. My name is Parthasarthi Gautam. Parthasarthi? I believe that in life. Yeah, sir. I believe that in life, we learn from our failures. So I would like to ask you in your experience in the workplace, what was the biggest failure that you've ever went? And what could you what did you learn from that experience? And also, how do we tackle all these kinds of office politics that and the power game that goes in the workplace? Oh, very, very loaded question. I can talk for hours on this topic. Can I call you Partha or Gautam? Gautam. Okay, Gautam. So Gautam, failure is something that fortunately or unfortunately, most of my professional life was outside the country. And I had a few years of work experience within India. And I can I can contrast the two sides very quickly. My basic belief is humans are same everywhere. It doesn't matter you go abroad or over here. Although what I would say is failure is treated very differently, you know, outside India in generality. Typically, we we look at failure as that's it, you know, I'm a failure and you're disappointed. My suggestion to you is, you know, failures doesn't come that often either, you know, most of the time you're riding somewhere between in between success and failure. And then you just keep going whenever a failure happens, you should recognize as a good event. You failed or the situation around you, you know, caused a failure. So it's it's it's important to not to take it personally. If you think you attach that failure to you as a person, then then you can really get depressed. And and you can, you know, you can go into this negative cycle, which will which will impact your future growth. So it's important to detach from your failure, observe the failure from as a detached person, and then figure out, do a post martem on your failure, whatever happened, why it happened, and then just don't do it again, you learn from that experience, and then make sure it doesn't happen again. You asked me a very personal question. So I'll tell you I'll share your story. One of the startups that that I was working at. You know, I was I was leading the startup and there are a whole bunch of whole bunch of people who are working with me. And you could you could say that I would say that I would I would take take the ownership of that failure of that company, because I didn't do something right, or I could say that the environment around us was not very, very positive, we were working on things which were five years, 10 years ahead of time. And then when some when you do something like that, and when when the financial environment around you is collapsing, then you're the first one to suffer as a result of which we had to, we lost our funding for our startup, and then we had to look at alternate ways. So initially, I took it very personally, because I took ownership of all the people who are working in my company. And over period of time, I recovered. And then we, it was like the first few hours was really bad. But then, you know, you have to rise up and you have to figure out what's next. And we we knew why it happened. So then things were kind of not in our hands. But we learned a lot in the process saying that hey, these are the things we know we don't want to do in the future. And lo and behold, we we found an opportunity right afterwards where our entire team migrated into another company, because they were doing something very similar. And we succeeded very well in that in that company as a group. So, you know, you could call that a failure, because we lost our funding and the company didn't survive. But then the entire the final result was quite good. We came out ahead of everything else. I hope that answers your question. Thank you, Arvind. Yes, thank you. Thank you for sharing your personal story. I know it was a bit personal, but it was really good to know. Yeah, I mean, you will you will I would like to you will see these failures, you will you will you will fail a class, okay? The the general trend is that you fail a class, you get depressed. And and you want to do something to yourself, right? And I keep telling my students that, you know, you should believe in reincarnation. Because if you believe in reincarnation, then you got to do everything that you've done so far again all over again, and you're going to go through the same test, same everything again. So might as well deal with the unpleasant situation right now. And then come out of it. If you fail a subject, or if you don't get a job, you get fired from some job, don't take it personally, you know, learn from those mistakes. Don't attach all those negative things to yourself, the core values that you have, maybe you made a mistake, maybe somebody around you made a mistake, and you had to suffer the consequences. It's okay. It's okay to fail, you know, in a situation. What matters is how you deal with that failure and what how you come out of it, and how you accept that failure as is and you know, move on to the next thing. And people will be watching you, they will be observing you how you come out of that failure. So the real test is in the presence of the failure, how do you pick up yourself and how you move on to something else. And you will get you will you will really succeed well, because the smart people are always observing how you're reacting those situation and they will give you credit for those situations. And they will want people like that in their organization, because they know that even in the company setting, things are going to not go always 100% their side. And in that event, how do you deal with that situation is really important. And every failure you look at it as a as a personal growth story. I will, I would like to add on something to this, right? Because again, it's a personal experience that I would like to share with you. We tend to believe that everyone around you likes you, right? So a good example of that is Facebook, WhatsApp, you have your personal groups. And then if you post something, you expect other person to give a like. And our mood is decided by these likes. If somebody doesn't even respond, then you feel that, oh, he doesn't put a like that means he doesn't like me. And your mood gets kind of, you know, you become unhappy. Same thing is going to happen to you at workplace. Not everyone at work is going to like you. Or maybe they will not express themselves all the way to that fact, because every person is different. And they have, they have different ways of saying things do not let these external factors affect the core you. You must, you must do your job. Assuming, you know, everyone around you as a professional. So, you know, don't attach value too much value to people saying nice things on your face. And as I said, again, earlier, the feedback that you get the negative feedback that you get from people, you look at that as a real positive thing, because the other person is caring for you. And that's why they, they're giving you that negative feedback so you can improve. Next question. Maybe we can go to someone else. Anybody else over there wants to ask a question? Please state your name. One is that I'm Mira Ramesh. Mira, is it? I have a question. Yes, I have a question which is a little bit similar to what he asked. It's like, I often get these kind of feelings like either during job interview, or when I'm working in the company, what is like, since I'm from Amrita University, we are being, we have been taught to live. I mean, we have been taught education for living as well as education for life. So I want to know like, if the company which I'm working in, I, I joined the company because I was saying that I would always be there for them and stick with their policies. But what if they are going against their righteousness and doing something which is not for the welfare of the society, but for their own benefit. So should I, should I stick with the company or should I know, should I understand that this is not right? So I should do something against what the company is doing. Okay. Mira, right? Very good question, Mira. I'm really happy to hear this question, because there must be some experience that you've gone through. And you, you are, you're actually most of the people don't, don't think that seriously. They look at company as a job. And something that pays the bill, you get some money and some recognition and some lines to put on the resume. You're actually looking at this experience as a holistic manner. And I really like that. When something like this happens, right? Many times, many times you, you will have opportunity to give your feedback. So, you know, there are two ways you can handle situation like this. One is you do your best to explain what you believe in to the management. If you see something going wrong, then you, you talk with your superiors and you articulate very well what you think. Give them a chance. And maybe, maybe they will appreciate your candid feedback. And once, once that happens, then you can observe if there are any changes which are happening in the company. If, if you're not satisfied, then you're free to move on, you know, and you, you, you, you got to do what you believe, believe in. Don't accept compromises when you're working because you become part of that compromise. And you're accepting the company values. So if you're in an organization which is not doing something right, then of course, you give them a chance. You explain where, what you think. It doesn't matter if you're a junior engineer or the intern candidate over there. And then once you explain yourself, if you don't see, if you don't see a satisfactory answer, then you should move on. You should find another job which, which meets your, you know, your requirements. Thank you, Meera. Next question is from which Marian College. Okay. Hello, everyone. Okay, good. Please state your name and ask the question. Marian College, you are asking Hi, sir. Hello. We can hear you. Please ask the question. Hello, sir. I'm Rosmi from Yeah, go ahead. Ask the question. Okay, Central University. Sorry, we, we didn't get the previous question. Yeah, go ahead. Hello, sir. Good morning. Good morning. Sir, I am a question which is that some of our attitude and activity, please someone. At the same time, some of the persons don't like this. Then how to find that which our attitude is good and not. What is your name? Sir, my name is Rohit Raj. Rohit. Okay. So Rohit, your question is that some people, they, they basically, they are pleasing other people and other people don't like that. Is that what you're saying? My question is that I like some of my attitude, you like my some other people and at the same time, some other people don't like this and how to find that my attitude is good or not and in which attitude on which sector I have to work? I think it's a, the question is, it's a, it's really hard to answer. You are in a workplace, you are, you are interacting with so many people, right? Some people are going to like you, some people will not like you. That's the fact. There is not much you can do about it. But you should not get biased in your attitude towards these people. Okay? You are what you are and who, you are who you are. So you behave in certain way and there is not much we can do at this point to change that because that's the way you grew up. So as long as you are aware of how you are behaving, then you can observe yourself in a professional setting and make the corrections. But in terms of people liking you versus some people not liking you, there is not much you can do about it. But just because somebody does, you feel that somebody doesn't like you, that doesn't mean that you don't like them also. You have to be inclusive, you have to make sure that you behave the same way, you know, with all people. And once this observation becomes apparent, then people will change. People will change their approach towards you also. So you got to do what's the right thing as a person and do the right thing everywhere. And then don't discriminate people at work because your perception that they like you or don't like you. So as long as you follow that rule, you will be alright. Thank you. No question is that. Sometimes we think that this is our core attitude and personality threat which is bounding us and which we have to not change. But others say that in this area you are lacking and you have to focus this. Then how to analyze that? We have to change or not. I think in a professional setting, right, when you will form relationships and you will find a mentor as you go along. You are not going to your workplace to make friends. Most important person you need to find is a mentor at workplace. And this mentor's job is to tell you things the way they are, not sugar coated. So once you find a mentor, you have to earn their trust first of all and you have to trust them also. So you should trust your mentor at a workplace and then take their advice so that you can make changes to yourself and they will observe you and they will tell you, they will give you feedback. Are you doing the right thing? Are you adapting to the situation very well or not? Thank you. Maybe you can go somewhere else. Give other people a chance. Is it working now? Hello. Hello. Your microphone is still not working unfortunately. Hello. Can you type your question maybe? Send it. Unfortunately we cannot hear you. Please chat, post your question on the chat. I am talking to Baba Gulam Shahab school. So please introduce yourself and ask the question. Say that, say your question, say your name again one more time. My name is Irfan Ahmed. Irfan, yes. Good morning Irfan. I am pursuing as a B.T.C. in communication in Baba Gulam. My question goes like this, since most of us from the engineering background in technical sector, we run the technical sector so we don't interact too much for the communicative part of the field. So I want you to tell me how to improve my communication skills since I run the engineering background. My interactions in the communication sector are quite, quite very best. I want you to inform me how should I interact since I am from the engineering background. Okay, good question. Irfan, right? So Irfan, you know, the way you ask me the question, I can see that you are a very good communicator. So I don't think there is anything you need to be afraid of. You know, as a human being, we always underestimate ourselves. I mean, even when I was growing up, I would always have butterflies when I had to talk to in my stomach when I am talking to somebody new. What am I going to say? And especially if that someone is a girl, then I would get really, really embarrassed. And I will always say the wrong thing. But then there is one thing I figured out that on my own, although it's practice. You know, you do something over and over, over and over again. You know, it's like playing cricket. You know, how much practice, net practice you get. And if you get good net practice, then you will do well in a match. So, you know, take every opportunity. If you sit inside your home in your room and don't interact with your outside world, then of course you are going to have trouble. But if you take every opportunity where you are at a hostel or in a workplace talking to your professors, take every opportunity that you get to communicate just like you did right now. And I would say that you did pretty good. So, my message to the rest of you in terms of communication is even if you have issues with English or your own language, you got to talk. You got to practice. And you will fail a few times. And you know, you got to have some mentors around you, even your friends who can tell you how to make corrections. And practice is something that's really important. So, once you practice something over a long time, then things will start flowing naturally. And this communication barrier will go away. And people will find out who you really are. And being an engineer doesn't mean really that you are bad in communication. Never assume that. Communication is something that even though you are an engineer, you are talking to your mom, your dad, your friends all the time. So, you are communicating all the time. So, as long as you are doing that, then you are good. So, don't underestimate your capabilities as a communicator. You know, we are all born with it, unless you are shielded from the rest of the world. And or maybe you are in prison, then you will have a problem with communication. But if you are in the society, you are interacting with everyone else, then you will just do fine. Just it's something that having confidence inside you is most important. So, excellent question Irfan. And I hope people get that. You have an additional question Irfan? Thank you sir. Thank you. There is one more. Please state your name and your question. Good morning sir. Good morning. My name is Samir and I am BTEC finalist today. Good to hear that Samir. Sir, I do have multiple ideas in my mind whether I should go for higher studies or I should operate after the beta. In such situation can you please tell me which factors I should take into account to that my future is quite secure? This question is also very loaded because you know, I keep telling you as a in number 3, right? You have to make decisions based on incomplete information. Now I have completely incomplete information here and I am trying to make a decision based on that. So, let me tell you some simple things, right? Nobody else can decide for you. I cannot decide for you. Your parents cannot decide for you. You got to decide for yourself and if you feel that you want to do higher education by all means, you know, you should go for that. You know the situation around you very well. You know your circumstances. Everyone's situation can be different, right? I mean, I can show you a movie with 10 different situations and the outcome will be different in all those 10 different situations. So, you are the best judge or best person to answer this question. So, my suggestion to you is, you know, you look at it and I don't think you should take anybody's advice in this particular situation either. You can maybe talk to your professor. Maybe they can tell you but if you feel that you want to go for future education by all means you should go for it. But if you feel that working right now helps you or your family better then you have to make that call. In general, all my students over here, I recommend them to go for higher education because my belief is that in early part of your when you are young you know, you could you could definitely add value to yourself by education because, again as I said when you are educating yourself then you are working for yourself. So, you add those one year, two year extra to work on yourself and you mature as a person also biologically and that helps you in getting a job which is of a of a higher you know, which expects higher performance from you and of course higher compensation. So, going for higher education, if it's possible then it's definitely something that you need to do. But having said that it all depends on your personal circumstances. But if you have done your masters and you want to go for PhD then I would advise you a little bit differently. I would advise you to swim in the real world for a while and then you can do your PhD because if you get some work experience then your way of looking at things will change and then maybe the PhD that work that you will do will be a lot more relevant and practical in terms of the research aspect of it. So, the advice is out there and you should do what you believe. There is no right or wrong answer. Thank you. Good morning, sir. What is your name? My name is Dabbaraj. I would say Raj. Why not, sir? Okay, Raj, so tell me. My question is that sometimes I feel when I public less I have to lost my what to say present moment so how do we control my mind in present moments in public place? There is a really simple medicine that you can buy over the counter and you take it twice a day you will be doing really well. That was a joke. So, there is no medicine for this, okay? It's something as I said in my previous previous question practice. You know, you will have those butterflies. Trust me, guys, when when I used to talk on stage, I would I would go completely blank and but then I force myself into those situations over and over again. And then after a while those butterflies in the stomach they wet and things started flowing naturally. It's something that you really have to practice and you will fall a few times. It's okay. People may laugh at you sometimes, but it's okay. You know, what matters is how you do next time how many times you attempt that. So, you know, even the sheer fact that you ask me this question in front of a thousand students tells you that you're willing to take this chance. So, you're doing already really well in my opinion. Doesn't matter how broken your English is. You were able to communicate very well with me, right? So, I'm able to understand your question. That means you are 90% there. So, all that remains is practice. Use the words whatever you can broken English Hindi, whatever it is and attempt the communication. Over a period of time, although I would I would advise you to stick to one language. Don't mix one language in another language unless you're trying to be funny. Okay. Thank you. Next question. Oh, great. I'm getting a lot of questions from here. Okay. AKS University. Good morning, sir. This is Purvi Jain. Okay, Purvi. Sir, my question is how do we effectively transform ourselves from student to professional? From student to professional, right? Did you go through this class already or no? No, sir. Did you see the video? No, sir. You did not? No, sir. Okay. So, you need to do that because that's what I'm talking about is how do you transform yourself from student to professional? I think once you see that you will pick up few tricks that you could use to transform yourself. Okay. Maybe next question. Let's try. All right. Your audio is... Yeah, good. Now you can ask the question. Hello, sir. I'm Rosmi from Marion College, Kittikanum. Hello, Rosmi. Sir, my question is when we go for an interview if you're asked to say something which is not interesting how can we answer the question? Let me repeat the question. You're saying if you're asked to say something that is not interesting is that what you said? Which is not in the resume. In the resume. Yes. Okay. In the resume. Okay. Garret. Garret. So, are you asking that somebody else is telling you not to say or to say things which are not true is that what you're saying? Not sure. If the interviewer asks us or if you ask like say something that you have not mentioned or say something more about you, then what should we answer? Oh, okay. Okay. Got it. Got it. Actually, it's a good thing. When somebody asks you a question not in the resume, right? That's a great sign. I would pounce on that opportunity if anybody writes and you know, you get help from everyone else. And if I'm interviewing I really don't want to look at your resume. What I want to see is how do you respond to questions on the fly. When I ask you something about yourself so, you know there are many ways to answer that question, right? If you are sitting in the interview interview candidate's seat you can talk about some boring things or you can make yourself interesting and of course I would say be truthful. Always tell what the truth is and there are just like I asked you that question many times, right? First of all you want to understand the question very well. You ask that repeatedly question so that you understand what they are saying and once you understand the question you should repeat the question so that the interview candidate, interviewee knows what you are, you have understood the question and then of course the answer to the question has to be truthful. So, if it is whatever the answer that you need to give you just speak the truth and the truth will take you far away far a lot further than then making up some answers that you give which the interview candidate wants to hear. Don't tell people what they want to hear. If you tell them what they want to hear they can smell it right away. So, tell them the truth tell them even though maybe your answer may not be very positive answer but go ahead and do that because you will realize soon when you start speaking the truth people will enjoy you more and then that is what they will rely on. Thank you. Thank you Roshmi right. I have 10. Thank you sir. Sir, one more question. Go ahead. Please state your name and then ask. Sorry sir. May be one last question. We have time for one last question so go ahead. Okay sir, nowadays many of the companies are preferring like telephone interviews so in case of a telephone interview what all things should be present? I think the way it works is as followed right because I have been on the other side the telephone interviews are are there just to get a feel you know you get so many candidates and you cannot invite all the candidates for the interview so people just want to ask you really simple questions on the telephone interview and telephone interview is a process of weeding out people who are not interesting so it's really important in the telephone interview to articulate yourself very well you know and because there is no face there is no facial expression that other person can see you the other person cannot see your body language so the only thing they can do is hear you so you have two choices if they want, if they are able to do Skype interviews those are in your favor because there you can see the other person you can articulate yourself better and it's not just your voice but they can see you so try to go for a Skype interview if you can a video interview and if it is just a telephone interview then you know speak confidently speak clearly make sure you understand the questions that other person is asking once you hear the question you repeat the question as you understood it and make sure you answer the question it is answered otherwise what happens is in the telephone interview you may lose you may lose you may not understand the question that other person is asking and you may answer something else and that may not work for you so the rule of thumb I tell everyone for telephone interview is listen to the question very carefully do not answer the question right away listen to the question repeat the question to the interviewer and then only answer the question that gives you some time to think in the background about what the question is and answer the question truthfully ok so with that I think this session comes to an end I really enjoyed talking to all of you wish you very good luck for your careers and I hope this session was helpful to all of you thank you again hi good morning I was just listening to the communication which was happening before me and professor Rajesh Jaleh he was fantastic so welcome to this session on verbal communication and good communication I guess we will have a lot of questions we also have a set of questions which were sent to us through videos and chats we will be taking care of those questions also but before that let me answer or rather extend the questions which were asked prior to me joining this session you know what I would be taking your session on group discussion and interview scales later also but for the time being there is something they ask you which is not in the resume take it in the positive spirit because it happens only in two cases one they feel that the questions they have asked is not just right for you in order to gauge you so perhaps they are giving you an opportunity to talk about those things second could be if you feel that the questions are a little on the higher side more technical or maybe more probing that is perhaps you think that you have arrived you are there and they want to delve deeper into what your knowledge base is do you know more than that that would not decide actually whether they would take you or they would not take you it does not matter but they just want to gauge you how much you know so take this a wonderful opportunity and always in the positive spirit and then perhaps just to continue the discussion there was something about telephonic conversation for the telephonic interviews if it is not a Skype and it is a telephonic interview it would be much better that you perceive what questions may be asked based on your resume and prepare some answers to it you know maybe in bullet points because for telephonic conversation clarity is a must so now welcome to the session should we go to some centre St. Francis should we go to Amrita school of technology is it any question here good morning morning ma'am so how is the day today it is a fine day ma'am lovely, lovely I hope you are learning yeah my question is yeah actually my father was applying for a job recently and then I he knows a bit of English but he has difficulty forming sentences together so I helped him with the read so the general idea of an email and what I have to present from my father's side is an idea but I would like to know some effective ways in which I could maybe the employee employer maybe get a better idea of my father's experience on field and what he could bring to the company so how could I help my father in presenting himself more better for these emails that is my question emails this is one question the answers are up they would love to answer but it is common so email writing is electronic made of course and it is more like letter writing so I am sure you would have done a lot of letter writing so if it has to be an official communication if you would like to convey policies he need to draft those emails as letters itself you know for any basic writing you need to follow the simple rule introduction body and conclusion so when you would help your father just tell him what he wants what is the crux of his communication that he would like to convey that should come at the beginning then ask him how he would like to explain that what are the responses that he is expecting from his employees and pose that the conclusion so the official email would be like this and it would work for you also it would not just work for your dad it would work for you also do I answer your question would you like to know anything else answer your question yeah ma'am that's all I would like to know okay any other question from the centre tell me yes hello what's the name ma'am Mohit the voice is breaking Mohit okay please ask your question ma'am is there any difference between the personal email and formal email is okay okay you know nowadays what's happening we are still we are still to the emails are still to hold water in the court of law right minutes of the meeting they could be presented as documents in the court of law but email recently I watched the news wherein they said that email could be now presented in the court of law so when you are drafting that formal email you need to follow the protocol the language has to be formal when I say the language has to be formal you cannot just begin without salutation many a times you know in email even at workplace we do not even we just go writing and we have a chain of emails so that becomes semi formal what is advisable is the chain of email gets into five six correspondence take a shot of it summarize it and start a new care of email so that would be formal that would be a formal method of writing emails normally if you keep on going with the chain the information would get lost so that would be the difference between formal and informal emails earlier emails used to be formal only nowadays in workplace they are used as messages or you know instant messaging as well they have become a substitute to instant messaging as well so please follow it if you think perceive it as a formal communication you need to be concise clear yes you must follow the seven seeds of communication while drafting it thank you very much thank you ma'am dvgs college good morning yeah good morning ma'am this is arvind this is arvind ishigar arvind did you have a question for me yeah yes ma'am actually what it is set to handle we can explain our our point of view very fine and very explicit for us so what to do in that case sorry your voice is breaking could you please repeat your question yes ma'am my question is that it is very easy and it is very simple to explain our point of view in regional languages in what's our mother tongue or what's our language it is in abroad or in meetings interviews we cannot use the regional language so there we have to use the English so how we need to improve our English skills so that we can explain better in English other than regional language lovely question now the question just asked was how should we improve our spoken English especially for the purpose of participating in group discussions and interview skills students coming from the regional having a regional base often face this particular issue so if you are communicating in an interview there are a set of questions which the interviewer would definitely ask you prepare for those questions tell me something about yourself why do you want to join my organization why should we take you what are your hobbies so these are some questions what are your strengths and weaknesses so these are the questions which the interviewer is bound to ask you so prepare for these questions right group discussion also there are certain formula pestle formula and I shall be taking it in the fourth face to face session or rather third face to face session group discussion which will be exclusively on group discussion and interview skills and I would be handling these questions in detail then but for the time being there is something called the pestle formula so if you understand English and you can you feel that you can hold small conversation you can frame small sentences go out in practice follow the pestle formula in group discussion so when I say pestle it is P-E-S-T-L-E so it would be political ecological social technological logical legal and again environmental so you could have all these things for one topic and see if you can frame points around these particular things so in that case what would happen you would have at least one sentence sentence to say okay when apart from these two occasions make it a habit to read a paragraph or an article daily it could be from the newspaper it could be from any magazine it could be your course book read it and then rehearse it think about it in your mind form a gist of it and then rehearse it in front of the mirror when you rehearse it in front of the mirror the gist of it you would see how your body language responds to your words when you would see your body language responding to your words you would realize where you have to improve, where you have to work and it could be that you feel that while framing that paragraph on your own your body language has been perfect you fall in love with your body language the moment you fall in love with your body language you feel the confidence within you please do this exercise for a fortnight and you would see the difference it is very simple read a paragraph a couple of paragraphs from a newspaper a news article or news magazine whatever frame it in your own words rehearse it in front of the mirror record it at times to get the tonal idea of it and do it consistently for a fortnight at least and then come back to me thank you have I answered your question and do you promise to do that yes yes please do that one question I want yeah sure thank you and one more question one more thing I want to discuss you go ahead I have a colleague with me there is a delay there is a lag we will come back the audio isn't working we will come back to you central university of Tamil Nadu hello good morning so do you have a question for me yes ma'am my name is Chandru Prasad I am doing social work master's in social work here so I have two courses first the person who having a vocal sound is heavy sounded vocal so how they will imply the soft skin for them ok and my second course that I have a weakness to explain the small things like if I want to explain anything it takes two times so how could I just whatever I want to say just in a short time ok I couldn't get your first question could you repeat your first question please yes ma'am my first question was if a person having a heavy vocal sound ok it's a natural but how they will imply acting in a soft skin during their professional I think I hope you get my question ok let me explain there have been questions Deepav Singh has also asked question on the difference between professional communication and technical communication then I have Raghu Kalyan and Mahima Parik also requesting answers on similar lines how to improve your English how to manage the mother tongue influence in English so friends the mother tongue influence is fine but when we communicate India we have several languages being spoken in India and there has to be one language there has to be one common language which everybody might understand unfortunately or unfortunately English comes across that so if the regional way of speaking English does not interfere with the understanding of the other person well we can still think of improving at a slower pace but if it inhibits impact of understanding we will need to work on that over there I suggest that be a good listener first be an active listener select a group of friends who speak whom you think in English and start communicating with them in English all the time you need to grow that love for the language you need to imbibe the music of the language so have a group of friends tell them that they can correct you whenever they feel they must give them that liberty and try this exercise for at least a month another thing record your own communication read again I would say read a paragraph record it ask one of your friend who is a good speaker of English to record it for you compare it and then try getting there bottom line is we must be understood good speaker and effective speaker would only matter when you reach at that point before that we must put conscious effort into improving our tonal quality so that we are understood by one and all coming back to the second part of the question where you need to be concise but you end up throwing your weight all around over there if it is a formal communication if it is a presentation prepare notes try being absolutely to the point one thing the reason why we digress at such points is because we want to be absolutely clear and in an effort to be absolutely clear we at times lose our path so in a presentation or in a group discussion where you feel that you must where you feel this urge to oversimplify things well credit your friends and the participants with some intelligence and feel that they would definitely get back to you if they do not understand you stick to your notes stick to your points and then whenever they ask you for any clarification clarify otherwise don't waste your time don't waste their time okay? does that answer your question? yes? thank you dear thank you welcome Baba Gulamsha diversity good morning audio is not good morning dear ma'am my name is Mohammed Ubaid welcome do you have a question for me? yes ma'am ma'am a couple of minutes sorry that was sitting before you for face to face session suggested us to go for the higher education sir ma'am some people who have got higher personal higher education are sitting jobless why ma'am it is so? so you want me to ma'am? yes? okay dear okay dear I think one of the activities that I mentioned as preparatory material over there I had asked you to form a group and discuss your future plans so did you all do it had you done it? did you do it? Mohammed? yes did you do that? I had given some preparatory material wherein I had asked that if you wish to plan if you plan to go abroad hold a group discussion so did you do that with your parents or professional friends? yes ma'am so what was the conclusion? I repeat sir okay this is a question well to go or not to go for higher education you would like to go for higher education when you have certain goals to achieve when you wish to contribute to the society in some manner some manner which would include research some kind of development that is what should drive you if you wish to go for higher studies an MBA is a different thing if you wish to if you plan to go for an MBA if you plan to go for an MBA well we would suggest that before that work for some time and then go for an MBA and you know what we are going to take this forward post the tea break I think it is time for tea and before we decide whether we should go for a higher study or whether we should start a corporate life let's have some tea and then we would come back and have a discussion on this okay