 Hi there, I'm Sartre 1st Class McCollum offering you information to help you with your PCS Claims process. I've been in the Army 15 years and have PCS four times. If you've experienced lost or damaged household goods, it's your option to file a claim for reimbursement. While every attempt is made to ensure all your household goods make the move in the same condition they left your previous home, it's no secret that some items could get broken or discovered missing at your next assignment. By the way, when moving with the military, your household goods are insured at full replacement value at no additional cost to the service family. So what do you do? Upon discovery of broken or missing items, you should contact the moving company and inform them of your situation. During a previous PCS move, many of my furniture items were discovered damaged upon delivery. I then deployed. Upon return, I assumed I was beyond the deadline to file a claim. Well, I was wrong. I learned I was still within the deadline. So remember to check move.mil for information on all claims requirements and deadlines. In some cases, an up to $500 reimbursement can be made by the moving company on delivery day for damaged items. For shipments booked after May 15, 2020, you will have 180 days to file a loss and damage report with the moving company for your personal property. This is an increase from 75 days under the old policy for shipments booked prior to May 15, 2020. While this particular report is optional, it will certainly help as part of your claims process. The next step is to file an itemized claim for reimbursement through the Defense Personal Property System or DPS at move.mil. You must do this particular online claim submission within nine months of your household goods being delivered to be reimbursed at full replacement value. They have nine months, a total of nine months to fully finish that claim for full replacement value. So they have the option of being able to work with the transportation service provider to file their claim with them. If they're not satisfied, then they have the option of contacting a military claims office. You may file your claim up to two years from the delivery date. However, any claims filed after nine months will be settled at a depreciated value. The moving company has 60 days after filing your claim to pay, deny, or make a counter-offer to your claim. Remember, this is a negotiation, so you may counter-offer an item if the item is not marked as final. If the moving company doesn't respond to your claim within 60 days, you need to contact the Center for Personnel Claim Support, also known as the Military Claims Office. This office, located at Fort Knox, Kentucky, offers worldwide claims support, except for the European Theater. In Europe, you contact your local legal office. This claims office can be reached at 502-626-3000 and by going to move.mil for its email and website information. To help ensure success in your claims process, it is highly recommended you create your own personal inventory sheet on highly valued and high-priced possessions, including their condition, as well as verifying the mover's inventory paperwork before signing it. And finally, recording before and after video and taking photos of these items will help your claims regarding proof and reimbursement. If available, turn in the receipts of these items, too. The claims process can be broken down into three steps. One, filing a lost damage report with the moving company. Two, filing a claim through DPS. And three, negotiating a settlement with the moving company. For detailed instructions on completing any portion of your claim, visit this website. And don't forget to contact the Center for Personnel Claim Support for any questions and assistance. Finally, it's very important you complete the online customer satisfaction survey to rate the moving company's performance at move.mil. This will help improve the quality of future moves for you and your service. And remember, go online at move.mil for complete helpful moving information.