 Hello good afternoon everybody Tom Stewart here with my partner Liz Trotter. Hey Liz. Hey We're holding down a fort on a Thursday afternoon in the home stretch here, so I will be at the weekend before we know it It's feeling less and less like Groundhogs Day I don't know why it's just maybe getting used to a different routine It has a different feel than it did a month or so ago doesn't it? Yeah Understatement but a month or so ago the whole world had turned upside down in one day and And every day we were getting this huge shift right now. We're not really even when new stuff comes out Yeah, it's really not all that new. I think we're gonna talk about a couple of those things today, right? If we have to Yes, yes, we have to I Can't I am restarting my computer Tom, so I can't help with the back end right now To respond to people all y'all that always check in early and say hi. I can't see you yet So that's why I'm not responding Well, I'm sharing the paycheck protection program loans frequently asked questions that Came out yesterday. This was new guidance offered by the Small Business Administration and I put the link to this document in the CBT resource page so you can get it all copied and pasted in chat as well I Was not Overwhelmed with with with a lot of you know new and exciting insight Perusing this I'll be Frank. I didn't Study it, you know as as maybe as deeply as I could have I Intended to Go through it here just before this call and I started going through it and I found it a little little difficult to read and Stuff that I saw Kind of look like stuff that I think that we all already know Did you have a chance to spend much time with it Liz? I Did I read through it just thinking hey, maybe I'm gonna get some new Golden nuggets here that we can share. I didn't find anything new Especially interesting It was kind of the same old stuff what I was hoping for Was what I think everybody's waiting for is the guidance on how we're going to move past How are we going to report it? How are they going to be? Deciding what what's forgiven? How are the banks going to be making that decision? I mean, we all know what it's supposed to be You know, do you have the right number of FT's did you spend it on this amount of money blah blah blah? But we also know that it's a little bit more than that like like the June 30th date You know, how does that play in I was hoping we would get a little bit more of that information That we didn't really get But you know, it's a it's a it's a long journey, you know, this is a marathon So I guess this is another step or two Maybe we're a little bit closer, but I'm sure there's there's obviously there's there's more detail that that needs to come that we're gonna have to have at the end of the You know eight-week cycle we're trying to figure out How much money is of PPP funds are going to be forgiven and treated as a grant I Guess the frustrating part about thing about that is the more we understood and stand about that now the Smarter business moves we have the opportunity to be making it's It's kind of like when the game is over and there's no more time left on the clock and you know, you can't Score or do anything then you find out what the rules are it's like playing a car game And after it's over you find out, you know, what you have to do to win That is exactly what it feels like and it kind of feels like cheating Like you don't know what what rules are they going to change or are they going to define in a way? That's gonna go against me that I wouldn't have done had you just told me up front So it's it is frustrating But it is what it is. So, you know, I don't I don't also want to be too frustrated. What's the point in that? No, it's you know, what's within our circle of influence? What can we control and we've got too much work to do to burn too many calories fretting over things that we can't do a lot about Very true Anything going on exciting Probably not going to suck fix before we get off this call. I'm guessing now. Absolutely not But what's been going on with you? What's your MMA group been up to? Ah Okay, so actually I just got off a phone call with Matt and You know Matt Ricketts is who I'm talking about for everybody who doesn't know so For those of you that don't know Matt well or I have heard his name bandied about a little bit that is just a master at branding and marketing and All things branding actually when I think of branding I always think of Matt He's the first name that pops up. So I was talking to him about the MMA groups and You know, I love the groups and I love what we do in the groups I think they're great But anybody that knows me is going to hear me say that marketing and branding that is not where my strengths lie I have my own strengths. That's not them So I was talking to Matt today about so Matt. Here's the program. What do I do with this and? You know 20 minutes Matt's like you need to do this and this and this and this Liz these programs are great Why haven't you told people? He's like well, so he gave me a list one two three four five six five bullet points with three other little Sub sections under there are things I have to do right now So well, I don't have great info right today Tom. I sure as heck. Well, thanks to Matt You know, we've been told that so many times that we've we've got some of the best material that nobody's ever heard about I Know right and and this is the face. He was make. He was like, oh, Liz. I Know Matt So And he said that exact same thing Nobody has the content that you guys have you need to find a better way of getting people to know what it is that you're doing So anyway, he gave me some great ideas. He's happy to help me And so I was like, I'm just gonna I guess tell people the basics And he's like, no, do it the right way. Let's just alright. Just do it. Okay, Matt. I will so the MMA groups are Are you know what they are Tom? They are mastermind accountability groups, but they're in the truest sense of the word mastermind and Accountability so taking what all the people know combining it for something much larger and being held accountable to what you Say you're going to do but that's hard, you know, a lot of people are like a lot of pressure that's a lot of work and Yeah That's these programs are kind of for Three of them and they're for people who actually are really trying to grow their businesses really do want to do the stuff And they really want to stay on track and and do the right Again, it ties right into the smart business moves, you know, so many of us We just are busy busy busy busy busy all day long But now working on the right things at the right time in the right order for the right outcomes And so that's what the MMA groups are in a nutshell But more than that I can't I can't give you right now because Matt would say Liz do it the right way Well speaking of Matt, let's show you a little bit of what we've done here on cleaning business today We've got some some extra help working behind the scenes at cleaning business today So we've got a little somewhat extra content going on here, and I'm kind of excited about where that's going But if I go to Coronavirus Downloads go all the way down here to our ever-growing list Here is a link to The marketing resources for you guys You know you were like who you're asking, you know making who's heard of Matt Ricketts well If you've been with us either yesterday or the day before yesterday, we had Matt going back to bat Didn't we a double hitter? Yeah And the day before yeah yesterday we spent the time talking primarily about marketing and you know smart things to do with our website and how to Basically just just get more leads and generate more revenue and we rattled off a bunch of resources that that are available out there, you know in the digital world that you can use to A lot of different dimensions of this, you know there here's you know Organization that will help you get ad copy because we were talking about marketing There's a lot of different dimensions of that I mean you got to have a message, right? And then you got the whole graphics part of it a great message But if you don't make it look good and present it right and then you get the whole technical part of it of Turning that into something digital and getting it out there in the In the digital world and part of that's making it right on page with the right keywords And part of it is the off-page stuff that you're doing with with backlinks and so for I mean It's just so many different parts of that so here's here's a number of different resources ad copy Graphics Mars is an SEO tool local Mars locals local SEO. That's free. You can plug your Website into that and it'll give you some some insight to what's going on But at time maybe we'll jump into some of these before we're over Responsibid and launch 27 are both online booking platforms. I also some of these actually do Scheduling and production management. I put made central in there. I didn't pay him to do that by the way But I I gave it to him Tom because he mentioned it on the call I was taking notes of everybody that he was mentioning and and made central was on there because that's Matt uses so Yeah But yeah made central's got a booking tool is as well along with a lot of a lot of other stuff It's it's an evolved program. It's a It's a heavy program. There's a lot to it. So for smaller companies, there's probably better solutions but You know if you want to want to want to dump head, you know jump in head first made central as a lot of a lot of things Going for it fiverr. I saw just a freelance site where you can find People to do project work for you 99 designs. We've used that on several projects That's a way of getting logos and other graphics done where they kind of do it in a communal basis and they take a Scope of work or requests for proposal and farm it out to Contractors all over the world and they kind of bid on it. It's it's a neat way to get a logo You get logo for I'm a 300 bucks give or take through that Upwork in up city or both tools for for a website development and well up work as a freelance site up city as a tool for SEO work it used to be more like Moz they've kind of evolved in a different direction Little bit different now not as familiar with their their new model We all know what you open next door is Google my business Google guaranteed Lot of good stuff there so you can can download that and the links are clickable we can Pick up on the discussion yesterday and if you didn't see the discussion yesterday We upload all of those to our YouTube page on cleaning business today so you can go back and See any of them if you want I guess they're also still out of Facebook I mean the placement page and scroll down and find it Yeah, somebody reached out to me yesterday. I think it was Deneet. I'm pretty sure it was I don't know if you're on but hey Deneet and She was asking about whether or not Derek was going to come back and give any more insight into Buying companies. I don't remember him saying he was going to come back on I think maybe if somebody wants to talk more to him about that, maybe just reach out to him. Yeah, yeah Or you know, we know we know where to find him. We have him on speed dial. We could probably coerce him into Come and get him here on a Friday might be difficult, but we can probably come back next week Yeah, he's not coming on a Friday But yeah, if you guys want I can't actually see anybody's comments, although it looks like my computer is Yes clean business You can't okay. Well, let me I'm I can handle comments here. Here we go. Your computer never came back, huh? It's on right now. I'm logging in Let me let me go back here. I'm normally see these things scroll by and a Lot of people saying hello to neat Debbie Leslie's with us today. Hey Leslie Bridget All the regulars Not yet Leslie saying this is very blurry for me or is it just me or question question question? Is it just me being blurry Leslie because it might have to do with me being on my phone. Yeah her Her Android phone That doesn't get lost like some other people's phone like some Apple phones some iPhone Yes We're asking about the downloads page on cleaning business day, let me let me copy and paste that Denise says you're not blurry She said what she says you're not blurry And Leslie says no but now if he says yes, it is blurry and Okay, oh Leslie says she cleaned her glasses. It's all good now. No She cleaned her glasses and it's still not good That's funny Well, I'm logging in and I can't hear very well on my phone for some reason either. I don't know if the Audio is being routed to one of my Bluetooth devices or something The problem with multiple blue do bluetooth devices everywhere Gonna share something else here while you're working on that Did anybody out there get an email from uber today introducing their new safety measures I'm assuming anybody with it with an uber account got one of those you get one less I did and I'm putting it up on the screen here for those of you who may not have seen it And there's talking about, you know, they're new safety measures and that's starting May 18th What is that Monday? Where you know, they're talking about, you know, face cover policy they're talking about no front-seat passengers I Click here for more that Takes me. I guess I got a nifty video here The whole point of this is this is their communication plan For those of you who joined us yesterday or in previous days We talk a lot about trust and how you know House cleaning has always been based on the relationship of house cleaning and how we sell our services You know trust is a huge part of it and our clients gives a key to their home How many people have a key to your home only people that you trust right? It's not a large number of people So if you want to be successful in the house cleaning business, you have to be able to establish trust in order to establish trust you have to be trustworthy and Huge part of those communication plans especially in a COVID-19 world when there's so many things that are changing. It's a new paradigm It's why what do we call this? It's unprecedented, right? Did we say we didn't mention unprecedented yesterday did we? Dang it. Yep, we did but it wasn't you it was Matt. I think also Tom. I'm leaving off my phone Can you bring me in on my computer be my pleasure? So Hey, Liz can you hear us? I can Okay, awesome Grace is averted Now I can like check everybody's comments make sure we don't miss any questions. I missed one yesterday I was like, dang it. I remember last night when I was laying in bed but this email that Y'all you guys should all be looking for if you didn't see it. It's probably you know, like in your your your junk Is a really good example of part of a communication plan to Demonstrate that you're being trustworthy in order to build trust because people aren't going to want to get in an Uber They're afraid that they're going to catch COVID Likewise, you know, there's a lot of concern on clients parts that you know, we're going to be bringing You know the disease into their home or are we doing the things that we're supposed to make their home safe? So we can talk about the plans that we've put in place Mergers that we've put in place within our individual cleaning companies talk about the PPE that we have training that we're taking and You know the the additional products and the cautions that we've introduced and how we've changed You know our procedure is to create more social distancing. I mean you just you guys got to drill We've been talking about this for a long time and putting it into an email like this and selling it to your clients and as they've done over here put it on your website and Make that a bigger part of your communication plan And even if you've done those things, I'm sure some of you have Probably a lot of you have You know sending that one email out, you know a month ago, it doesn't mean the job's done We've got to continuously freshen that up and do it because You know, how many emails do you get that you don't even read? You know Wouldn't have even paid any attention to this email from uber if I hadn't been in kind of the mindset of oh They're talking about you know precautions for for COVID and that's pretty important to me too Not because i'm worried about getting the back seat of an uber because i'm not going anywhere right now But i'm figuring if uber has some some tricks up their sleeve to build trust. There's pretty smart people I might want to pay attention to that I do love that about all the different industries, right? If you see a big company You know a some type of communication and aren't they all right now. I'm looking for what I can Borrow from their communication how I can tweak that for our businesses because How many people do they have on payroll that are spending their entire week? Maybe even the month figuring out the perfect message to the customer. So I mean there's gonna be some stuff in there Sorry Tom go ahead. There's nothing coming out of uber. That's that that's an accident everything they did with with thought and purpose Yeah, yeah, oh mgm. Hmm. I didn't get that. I'm gonna ask you about that in a second. We do have luchia is asking about something that is Boots on the ground here her cleaners are worried about changing bed linens And what do we think about that? And what's your opinion? They strip beds and they'll put clean clean sheets on with gloves. We did have a Some conversation about this earlier Tom. Do you have anything? Yeah, um I'm gonna go to youtube modern cleaning I'll drop this link into chat. It'll probably be the easiest thing We all don't need to sit here and watch youtube videos on how to Change bed linens in a covered 19 world, but these are two two videos here get into the the Hygienic bed linen removal with a one person team and then the alternative method is with a two person team These videos are part of the COVID-19 class that you know, we offer through through modern cleaning So if you haven't taken that class, it's it's mostly price. It's like $39. It's a three hour class And it covers, you know, the bed linen part it covers the PPE it covers Sanitizing disinfecting all the proper safety precautions high touch areas It's specific for COVID-19 and everything that you would need to know to clean clean into COVID-19 world and Those videos are pretty awesome Heather canning I guess, uh, I guess one of your your rock stars in the MMA world helped put those together Yeah, she's in success group. Yeah And she was amazing. I was like, I need these videos Anybody know where I can find these videos and need them exactly this way and she's like when you need them I was like, I knew them today. She's like, I haven't for you in 30 minutes And she literally did she's like she called her daughter in she's like this is what we need we need these videos and They were ready. Like they're not good enough to me get them. So the final version was ready in an hour But yeah, she's rock star Heather I like working with Heather because she gets stuff done She does I tell her what's I tell her something. It's something like that quite like Similar something similar That stuff word, huh Yeah, let's see. I'm glad that you're liking those videos. You're using them in training me too, right? I'm using them at at our at our places too. They're awesome. I think they're great Um, they're worried about releasing the virus in the air. Is this possible? so, uh Nobody knows All of the details of anything, but should you be concerned about that? Of course That that's what what the big concern is about but the method that we show you here we think is very very safe and You're wearing your mask and you are keeping the movement to a minimum So There's always stuff to worry about lucia always always always you're going to have More and more stuff to worry about the One of the things you want to be trying to do is give your professional house cleaners a feeling of safety the psychological safety that we're always talking about Because you can't get past someone's feeling of being unsafe Um, I know we've talked a little bit about maslow's hierarchy of needs and that safety level is right above physiological needs, right? So once I've eaten and once I have water And I have a safe place. I need safety. Well, actually safety is right there gotta have that that safety so If people don't feel safe, they're not going to be able to do their jobs Well, absolutely be working on how to make that happen Did you have something Tom? The evidence is starting to to grow that it definitely is an airborne, you know pathogen and you can You know, there's a lot there's studies of like people working in office spaces call centers stuff like that and a lot of the Cases and a lot of the studies are coming from from asia where they've got More more history and and and actually better better testing and tracing and we do that The the majority of the infections actually were were contracted airborne as opposed to Um touching a surface and and bringing it To your your your face. There's a fancy word for that that I can't Uh Think of at the moment in terms of how you contract it by touching a surface But and that's really not important anyway. The fact of the matter is yeah You a lot of people who are getting sick or getting it from from an airborne thing by Not practicing social distancing being in a closed space and Just you know being in the air and they're breathing it there was uh another study where they they they found in a hospital that had COVID COVID patients that most of the people that were getting sick were actually getting sick by using the communal restroom that being in a small stall that somebody with COVID was in there and they leave and somebody else comes in And it's in the air and they're they're breathing it so so we do we do need to be careful and mindful of them The video about changing beds Goes a long ways for mitigating that risk because it shows you how to do it without Steering up dust and if you don't do that you're All right It has to be it has to be aerosol. It has to be in the air And if it's like on sheets as long as you're careful putting them away and taking them off You're good Then you're putting new sheets on if they're out of the wash you don't have to worry about them as much because they're clean yeah So it's no more of a risk than Then most of the things that we're doing if you do it well And if you do it correctly same as everything else It's okay to touch things as long as You're not as long as you're wearing gloves as long as you're not touching areas and then touching your face Right washing your hands all of the things are important yet scary. Everybody agrees is scary There's a lot of risk out there, but we can mitigate the risk as well Uh Didn't we have something else to share today tom? Yeah along the The same lines of of communication plan and and building trust um Think about the industries that are really struggling to To build trust in a coven 19 world to get clients to come back to them Airbnb is certainly one of them, right? You know, there's there's a lot of Uncertainty and a concern about you know getting an air bnb right now because who was in it before you and You know, how was it cleaned and and you know, is it safe and and COVID free? So they've come out air bnb has come out with their own guidelines for you know, how Um, everything from disinfecting to stocking the right supplies everything you need to know And these are guidelines that they're recommending that their hosts use To to keep the air bnbs safe and this is kind of in the same lines. There's the uber Um email they're trying to Be trustworthy. They're trying to make their clients Or their guests feel more comfortable kind of one of the same lines VRBO is doing the uh, doing the same thing in general idea I'll take the links to both of these and post them in our chat encourage you guys to uh Click on those take a look at them some things to learn there if uh Anybody is out there cleaning doing vacation run old air bnbs anything like that this information could could could be useful huge Yeah, you can borrow portions of it and use it on your own site also Lucy i'm not sure if it's lucea with your c as an s or your c as a ch Give me a heads up ch or s um, but what I wanted to say is One of the big reasons why your people are nervous is because they don't know they're afraid because Of the unknown That's the reason why we want everyone to take the covet 19 course all of the professional house cleaners because when they do Now they know now they feel armed with knowledge and like they're in control it's there's They don't feel fearful anymore. That was really hard for me to feel fearful So, uh, $39 you're not going to find a better value for Or a better way of getting your people to feel unscared Lou uh, oh lucea. Okay. Got it. Thank you so much So I I can't recommend that course Strongly enough. Uh, I think that the people that I have taken it on here can tell you uh, leslie I know you're on here. I'm not sure who else is on here that has taken the that force um, give lucea some some Information about whether how it worked to reduce the tension Yeah, it reduced the tension for your people right took away the fear now. Nothing's going to Take away people's fear 100 percent I still have some fear Tom you still have fear. We all do tom. Do you just heard tom say he's not going anywhere. He's not getting in an uber I didn't care what uber puts out. He's not getting in an uber So we all have some fear But I feel like I can manage it. It's a manageable fear right now. You feel the same way tom When I'm like getting off of an airplane and I'm not getting on an airplane because I've got no place to go because there's Nothing happening anymore. It's kind of like um We both know that even if there was some place to go if disney world was open, you're not getting out of plane We've had those discussions. Yes. I'm on the more conservative side I'm on the leading edge arguably bleeding edge on technology and some other things early adopters on on a lot of things but when it comes to Figuring out where this whole covet 19 thing is going and you know Opening up the economy and how's all this thing going to work? I know a lot other people get out here and kind of mingle around first and Wait a few weeks and see who gets sick and who doesn't I don't I don't I don't need to go out to dinner You know next week. I can I can let that wait a little bit Yeah, so we have had that conversation. I'm going out to dinner Tom is not I am so he's gonna look and see if I die And if not, we're not gonna put real hard over here Um, then he's gonna he's gonna take the temperature check. Oh, you guys rose marie bridget. Thank you guys Yeah To the covet course in the in the chat if anybody wants more info about it or wants to sign up for it Yeah, and look at that lucea. I mean really for 39 dollars. I don't think you could Find anything that is going to give your people more peace of mind Uh, let's see anybody have any questions today around PPP idle anything like that. I'm doing the class right now I just want to be prepared before they ask me more questions You know what as you take the the class you you'll see You're gonna feel better too. You're not going to be nervous that they are nervous Because I know a lot of people they're like Actually, I get calls like this every single day. I just got one yesterday from a business that is over a million dollars She called me up and said What do I do one of my employees called me and said that she's not coming to work because she's scared Now this is a seasoned business owner And I was like, oh, you know what to say. What's going on there? She's like, she caught me out guard. So now what do I do? I'm like, I know that happens to all of us, right? She's been in business for years at least 15 years and she got caught off guard because you know, it's An unprecedented event and an unprecedented time Nobody has 100 of the answers 100 of the time at their finger Tips, right? We're all having to stop Thank and give our best answer. We might have to go back Uh question about the ppp. They have 10 days from the time they approve it To fund you Debbie if that helps on that question right there and it We've We've used a traditional bank Vivian to we've used um cabbage and we've used blue vine and different experiences blue vine Did it just like that? I mean the difference between You know actually signing the the the the contract and getting the money back. It was like seemed like it was 24 hours. It was quick Cabbage and both of them were really quick in terms of taking the application and getting getting you approved Like within it within a day or two But the average took like almost two weeks after The agreement was signed until they actually got the money to us I don't know for sure, but it kind of felt like if they wanted to you know In banking they got this term they call kiting where if they can hold the longer they can hold your money They can invest that make a little bit of interest and stuff on it I don't know if that was happening or not, but it took them a long time The amount of time that it took them to say that you got the money was like that But then it took us almost 10 days to get the money after as we did everything that we were supposed to do And the traditional bank they took a much longer in every step of the process Blue vine blue vine your best experience Bridget, don't don't get upset about still nothing from your idol uh a lot of people Nothing nothing nothing nothing seems like forever and then all of a sudden bam There's have you have you gotten your advance money yet Bridget? Did you get your 10 grand? um I'm just curious about that Tom Debbie wants to know do you need to sign anything after it goes to underwriting? Yes, I don't believe so I've done so much of this for so many from so many loans. It's just Well, it's it's you're talking about the ppp Yeah, some cases. Yes in some cases. No I mean, I was dealing with a traditional bank and I had a relationship with these guys for like 20 years I didn't even know it was coming. I just like we looked at the online banking one day and I you know, there's a lot of money there and Still haven't signed anything so I think this has just happened so quick that banks are doing it differently when we were doing it with cabbage and blue vine Yeah, we we we signed something After we were approved and like I said blue vine had us the money like within a day and cabbage Took much of the two weeks as they could Yeah, I don't remember signing anything. I remember telling tom. Yeah, money's in my account. I don't know what happened I was just sort of surprised Uh, but I have a big bank and I've been with that bank for 45 years. So that tells you something They know where you are They know where you are. They know how to find Yeah, they're they're they're not afraid uh, that I'm gonna abscond with their dollars Yay, rosemary. She just got hers. Woohoo And rigid. Yay. If you already got your advance, what I'm going to tell you is don't worry What I have heard repeatedly from a lot of different people is don't forget that is an advance On a loan, right? It's like this if you this is the example that I got that completely resonated for me If you give your an employee Um in advance on their paycheck, it's money that they've already earned. There's already already been approved You give them the advance. Is there any reason why they would worry that they're not going to get the rest of the money? No, because it's just an advance on the money that has already been approved So you've got an advance on the loan that is already yours So is what I have heard so I would say don't worry. You've got the advance your idols coming And even if you haven't got the advance, I wouldn't You know, that doesn't necessarily mean anything either in one case We never got the advance. We just got and we got the hundred and fifty thousand We missed the I guess birth tranche when they were handing out like half million dollars But you know, now I think the max is a hundred and fifty thousand that You know, we never got to we never got to ten thousand, but we got the hundred and fifty. So You know, if you get your ppp, it's the same thing, right? Because that ten grand was going to come off your ppp anyway Yeah, so so it's really the same But you shouldn't worry Bridget. Just ah Deep breath your money's coming Okay, and starling a wells fargo never went through I I heard a lot of stuff about wells fargo. I and I'm not a lot of it was great the same thing with you tom A lot of the big banks struggle with uh Yeah, I guess I guess by definition being a big bank. I don't know. I don't know but the the tech the tech platforms the um All the tech companies seem to be able to turn around a lot faster And you got all your money, um monday Congratulations, that's awesome. Happy for you starling. Um, martha if I got the ppp. Can I apply to endless? Do you know what that means? I don't maybe Oh idle. Yes, absolutely. You can get both the ppp and the idle the eidl If that's what you're talking about martha, then yes, if you're talking about maybe the name of a bank or a lending institution called endless Then uh, let us know if that's something different, but if it's idle then yep Yeah And apply to the idle and ppp both of them. There's two different things and matt shared with us yesterday that they've still got 100 and some odd billion dollars worth of monies in the idle Yeah, good chunk Yep, and and we all have gotten both martha. We've gotten the idle and we've gotten the ppp Uh, bba didn't come through but healthic bait did got my ppp funds today Yay And for all of you getting your ppp funds, I hope you have been working on your plan So that you can get those the maximum funds forgiven. I hope I hope I hope we've been talking a lot about that Uh rosemary we've been with chase for 20 years and got nothing from them. Ah, it's frustrating, right? We got our ppp from harvest if we're in california. We're in ohio Mm-hmm got it and that's the that's that's really the bottom line that counts right the outcome. Yes Got the money Yeah, bridge it. I know like she's got She's got heart like, okay. I'm feeling better. I'm feeling better. I'm loving stuff. Yeah, we're with you Uh About the ppp you can apply to more than one institution You know in in one in one case we applied to three And in blue vine was like the third one and that just you know went through right away. So Don't you know if you've applied big bank or applied with anybody and you haven't Been approved a little caveat there. You know the the q&a that came out yesterday It did mention that while you can most of the time you can apply multiple places There are some banks that um, you are not allowed to apply somewhere else That was all the information that was given not who how what I was like, what how would they even know? Not to be Like obnoxious, but how would anybody know who I applied with? and Depending on your bank, you can't I mean, but they didn't say say who Okay, do you remember what question number that was? I don't tom. I I wish I did I can always look for it Um, yay lucia got her ppp last week. Yay. Yes debbie. Absolutely gosh No, I didn't know this was a question tom But now this is two people on this one thread. All right, everybody. We need to be getting this message out stronger idol And ppp you guys want to apply for both and sooner is better better Chase told us we could not apply elsewhere. Thankfully we did wow, okay, so That that might be the bank that they were talking about then rosemary. So I'm glad you did too. I maybe go into chase and You know redact your your application since they told you you couldn't apply Um, that might be smart move to do there since it was written that you can't you know just for for clarity say I'm going to go to sba.gov And this is their website I can just click anywhere on the covet stuff I'm going to go to Coronavirus funding options. It takes me down here The idea Right here debbie. She's asking this question right now. So debbie baker. This is where you go. Tom is showing you right now Right here. You see this button bang and it's got several, you know, depending on if you're a sole proprietor or if you're a corporation Now tom that did say to apply for agricultural loan. Does that matter at all? Well, it said and agricultural loan. I believe Let's let's go back and make sure okay Idle loan and advance for agricultural business. Yes, great. Thank you Um, and whoever whoever else it was somebody else asked earlier. Let me see if I can find I think it was martha Yes, martha. You need to go here too This is this is for the idle You can get up to an extra $150,000. You guys the idle remember is the 30 year loan At 3.75 percent and your first payment is not due for a year Where your ppp is your first payment is due in six months. It's a two year loan and it's at 1% Yeah Guys, I'm Reading something here for the first time That we probably want to make note of I'll blow this up a little bit to make it easier to see uh SBIA has resumed processing Idle applications that were submitted before the portal portal stopped accepting new applications on the 15th and will be Processing these applications on a first come first serve basis. SBA will begin accepting new Idle and idle advance applications on a limited basis Only to provide relief to us agricultural businesses So You know, there's the the magic Number that that that we can call for for the SBA and I can can can get that and drop it in the link as well I would call them and and ask to make sure but I'm kind of Reading that as maybe we If you haven't applied maybe Karen just said Okay, Karen's voice says I thought idle was only accepting at agricultural businesses So here's what I'm gonna say they're only accepting at agricultural Okay, then what's it going to hurt to apply anyway? Who knows what if they're going to refund? I would want to have my application in there um Because we don't know how many times have the rules changed for us. I would say do the best that you can Uh, they aren't accepting new applications for service industry Don't don't get held back you guys by Information that could be 100 accurate, but we don't know how it's going to change We some people when they heard that the idle The monies were out they didn't apply and then It it became a situation where it was so long. It was so late that now they're still struggling. So When have they done it in the beginning even though they hadn't been they were done Funding at that time it still would have been smart to get yours in so when they refunded money is available again Yeah, it does sound like if your application was in before April 15th, you have a chance um But I don't even care if they say you don't have a chance if there's a place for you to apply I'm saying apply apply anyway The worst case scenario is they say hey, didn't we tell you we weren't going to accept your application because you're not an agricultural agricultural business Oh, well How how much of your life did you waste? Would it take tom maybe 15 minutes to apply? Yeah, it's Really easy. It's really fast. Oh easy I already told you yours is coming Here's the 800 number. It's You know, I'll throw it up on the screen Yeah, that's great I got that from inside my uh Sba idle portal and it says if you need help call this so I would presume there's a Human being on the other end that can help you we've been we went through that drill We've talked about this a lot over the last few weeks They got an army of people answering phones from eight in the morning to eight nights and that's eastern time seven seven days a week and They're awesomely nice Sometimes they're not always the most knowledgeable But you know, they're they're there and they they try to be helpful and If you call and don't get an answer that that's to your liking you can Call again, you know, sometimes I mean you just don't know but oh Yeah, tom's right, but I also wanted to say one more thing to debbie and to martha Never know when there's going to be a glitch in the system that happened to us We saw a couple of little glitches And if you did this that tom's talking about right now Call back keep calling calling and you can get pushed through without even knowing that you were getting pushed through It's faster getting through now ask for a tear to wrap. Ooh, that's That's an awesome piece of advice Yeah, that's awesome. Thanks, karen. So you guys heard that, right? martha and I don't remember Debbie Martha and debbie Remember ask for tear to wrap All right, so here's cross for you guys. Oh, I just saw the time tom is already 253 Can you please pull up? Some links for us cleaning business today Well, there you go. Oh, we're going to do modern cleaning. We talked about the COVID class And it's a three hour course You got a got a a test at the end get a certificate of completion after successfully completing the test If you want to just do one class and enroll immediately you can click on this button here If you got multiple uh people like in your company and you want to enroll them all together You can get discounts if you do that you pick up click over here And the big class that we're putting together is our professional house cleaning program and We're launching this over the course of may we have course I mean class one and class two have been uh have gone live Three through seven we're going to be publishing over the balance of of may we're getting those finished up now It's a $99 class. We can get just nice thing um it's about I'm saying seven hours probably going to be a little bit more than that by the time we're through But we're not sure yet each each class roughly is going to average out to be an hour. We believe Some are going a little bit more some might come in a little bit less He can As well and purchased by clicking that button both these classes were made for cleaning made for cleaning technicians cleaning professionals. It's not Designed for cleaning business owners. They could be it could be useful for cleaning business owners But this is the information that as the cleaning business owner you would want your cleaning professional to have The covid class is important for for for being safe and getting the outcomes you're looking for specifically for covid The phc class is is a much broader more comprehensive treatment For everything in terms of the other science of cleaning what hygienic cleaning is All the different types of germs and pathogens you run into all the safety precautions you're supposed to take You know safety is much broader than just protecting yourself from the uh You know from covid-19 is everything from slip and falls to You know all you know vehicle safety all the things that you need to to to know um What am I missing was well, I wanted to point out that the the um The course we keep saying it's not designed for you guys that it's more for your House cleaning professionals, but Actually, I don't think that's that is accurate because the course is designed for you to be able to give to your professional house cleaners because It's going to lend your entire company credibility and it also lends you credibility It is designed for you To be able to augment your business in the best possible way So the information is is designed for the technicians or i'm sorry not technicians But your professional housekeepers to be able to absorb and engage and to learn and understand But but it is created for you you guys need To see it and look at it so that you can understand Oh It's not it's not just like here's the right kind of vacuum or here's the right Way to do anything. There's none of that in here There is nothing in here that you're going to Well, you're going to look at and say we don't do it that way in my company That's not what this program is like. It's not what it's about. You don't have to worry about that I'm really hoping a bunch of people will get on and although I know we've already had quite a few people that have gotten on and And taken it at at least the first the first class to be able to see that Oh It's a big picture education. This is Truly professional cleaning education. It's not about just what we like what we think what we do in our businesses All right, I do have some questions tom Also, I thought you could help with I know that the classes purchase for the future Um, and they must be used within 90 days of the purchase So if you all don't know that whatever you purchase has to be used within 90 days But does that mean that those classes just have to be started before the 90 days? Or do all seven of the classes need to be completed in the 90 days? started Okay, good to know The next one tom sounds so serious started This is an easy one too tom If I only have four or five of the six people that I want to take the class first Can I just hold out for another month or so? And and submit the spreadsheet with the names and emails of those who I want to take it right away Do I have how does that work? You can The names as time goes on you don't have to give them to us all at once and I'm gonna You know for you guys who hang here to the end. I'm gonna gonna give you a little little secret We're moving over to another Platform that's going to make this a lot easier for cleaning business owners And you'll have a login for your company and you can Sign up your own cleaning professionals when you have a need to do that. So if you buy 20 20 seats You know for for 20 people You can sign up one person a week and you know the old platform that we were using had that 90 day limitation on it The new platform we have Allows us to be a lot more flexible on that um I don't think that anyone I don't think that you can buy one and use it 10 years from now I mean there has to be some type of time limitation But it's not going to be as tight as is 90 days Everyone and everybody who's signing up on the program now Or you know in the past for that matter We're moving all you guys over to the new Platform the class the programs are going to be the same the classes are going to be the same the material the knowledge checks the Exams all of that's going to be the same But you'll have rather than sending us the spreadsheet and us having to upload that You'll be able to again yourself Plus people have been asking about can you see progress in terms of what your your cleaning professionals are doing in the new platform? You can you can see who's signed up who started who's completed and and where they are in the program It's uh Going to make one of my questions there tom. So that's great. That was one of the questions I add I love that the business owner is going to be able to see the progress because really in my mind this Is a huge value to the business owner So not being able to see who's not got what information that that was You know kind of a little sticking point. So I love that. Hey debbie and leslie I'll get you guys in just a second have one more question over here um Let's see I understand that once a student actually begins the class that they can do it at their own pace But is there a time limit for them to complete all eight classes? So that they can then earn the certificate of completion Is there anything like that tom? to my knowledge now I think you know, I hate to say no completely Cause on the outside chance that three years from now somebody's going to come back and you know what i'm saying but Yeah, but we're thinking six months probably safe. You I would say six months is very safe Okay, I love that um, let's see Governor inslee is just giving me a little notification right here. Let me get rid of him Sorry All right debbie and I think leslie sort of have the same issue here What if you sign someone up and they have decided not to come back to work? Can I replace her name with another cleaner? That's one And then leslie says she paid for an employee that quit after she paid for the course Can she email us another? Um, can I email you guys and get a credit for that one? Oh, okay. I thought you were going to give us a different name But getting a credit. I don't think you need to get a credit leslie because now they're going to be good It's not just 90 days Once we once we get this girl to the new platform you can can manage that yourself um Exactly how that works. I'm not sure but if you want to You know, well, you know, we have the ability to to to take care of that for the moment Once we once we get it when I say take care of it, we can give you A credit that you can assign to to another person another Another employee if you will leslie and I guess debbie's the same thing. Yeah. Yeah, we can we can do that just Send an email to mail at moderncleaning.com say you talk to tom and he said that we could do Yeah, you got a little juice behind you there debbie same thing for you send send that email over Uh, okay, that that sounds good Tom. We are Three two one Bye guys. See you at tomorrow at five. Thank you Bye