 Hello and welcome to Capacity Middle East extra powered by JSA. I am Dean Perine of JSA and we are coming to you live That's right, Vinit We are live right now at the Grand Hyatt Dubai at Capacity Middle East And I am here with my new friend and fellow panelists Mr. Vinit Metta Vinit is the Region head of the Middle East Central Asia and Africa for Tata communications Vinit. Thanks for joining us Thank you. Thank you so much. Thanks for having me here. Of course, of course So Vinit, why don't you tell us a little bit about yourself and a little bit about Tata communications. All right So I've been an industry veteran. I should say even though my hair don't speak that language, but yes I've been around Yeah, that's that's the plus on me So I've been around for 27 years in the telecom industry and with Tata communications for about 15 years now And I was the first employee of the Middle Eastern region based in Dubai and Tata communications historically has been an internet and a submarine cable provider and proudly part of the Tata group which has the salt to software conglomerate and 67% of the group revenues go back to the society So very heavy on philanthropy and the code of conducts how we do business everywhere in the world and Tata communications proudly carries 30% of the world's internet. So that's one Legacy and you know the pride which we take as an Indian company and We though we are Indian company, but about 67% of our revenues come from outside of India So we have a strong presence in Europe in America's in Middle East and Asia Pacific Obviously India is a home market where we have a dominant share of about 35% in the enterprise space And we are mainly a b2b provider. So we don't do consumer. We don't do mobile So it's a it's a pure play enterprise offering in the cyber security space very recently in the IOT smart cities as well We've got very decent success and in Saudi Arabia and also talking about the next-gen services SDN is coming up SD van has already been there and we We don't tend to act like a reseller of the OEMs. We are a managed services provider So it's an OEM agnostic kind of an offering which we have and also our photo is that you know, we We we we want to be seen as somebody who solves the problems for an enterprise, right? Rather than just going and saying this is my point product, you know, you buy it I'll discount it by 55% like anyone else would do so that's pretty much what our DNA is this is what we've been taught and That that's how we've been excelling in the region and we've been growing at a very decent pace Yeah, overall as a company as a group as well. We've almost tripled our market cap over ever since The new chairman also joined in so it's it's been a good journey. I mean I would say well enjoyed every day of it Yeah, no that that's amazing and other people are taking note too I understand that you are part of the Gartner Magic Quadrant We are part of the Gartner Magic Quadrant not for once, but I think Multiple years now. It's almost a decade now. Yeah, and that's one again a moment of pride You know, which which means that the industry and the analyst Appreciate and understand the strength of our network, right? So calling it out and even on this is the network one and even on one of the Nelson Hall We are a leader in the quadrant in the cyber security space Which is a recent one very recent in addition to what Gartner has given us over a parent over 10 years And that's that's basically because you know the strength of our network It's so right from layer one to layer seven is all owned by us I don't rely on a third party to inject something in between and this is one of the reason I'm able to offer a single SLA. I'm able to offer a good quality of service I own it end-to-end ownership is important. You know a single throat to choke. Yeah, so that's where the strength of our Offering lies. It's a term we don't often or that we use sometimes, you know In the office, but it is a single throat to choke. It's I mean, but let's talk a little bit What does that what does that ultimately mean for the customer because in my opinion or in probably your opinion as well What it means is that you value the customer experience We we value customer experience to I would say infinity I would say you know because that's and that's the core and the reason of our existence if I Deviate even an iota out of that vision of not serving or not giving a customer experience or not solving a customer pin point I wouldn't exist right so a customer experience or CX as they normally call it is at the core of our Every offering which we have you know you name it I mean I could be selling a network service, but again customer experience is important How how fast the customer will get that service? What will it mean for him? There should not be any jitter. They should not win the least latency So there's so many parameters which we you know and there's an army sitting behind in India who keeps doing this to improve it Every time even in our Ethernet core network, which we have globally Our continuous endeavor the customer will not even feel it is to how do we keep reducing the latency by new routes? New cable has come in. Why don't we put our organic traffic on it? There are so many creative things we do and the heart of it is how do we improve the customer experience? The customer will stay with us only when we are giving him value. Yeah, and there's there's no magic Sauce or magic secret in this. Yeah, otherwise, it's a me-to-service, right? Yeah Especially connectivity. I would say yeah So the differentiation comes with CX the differentiation comes with how well you serve the customer How will you treat him and how fast you solve his problems and and some of those problems could be things like? security so let's talk a little bit about security and how tata is kind of solving the security issues of kind of the present-day world because the world has changed, you know like it or not Pretty dramatically over the last five years the world has changed and the world is changing by the hour I used to say by the week or by the month it's changing by the hour and how fast you adapt to it So coming to the security question I think it's very valid very valid and very relevant for this industry this Region as well and otherwise also for the enterprises Everyone is tending to the internet is fit for use, right? Everyone wants to move to the cloud Right that is where the first thread is there for any enterprise to be right so from that stand point How am I solving that problem? I'm not saying I'm a bulletproof I'm offering your bulletproof service every enterprise every person is Vulnerable to get attacked any at any point in time. It is basically how fast you respond How well you first protect and if you are attacked how fast you respond and mitigate that attack is is important Right, and then comes that local regulations of any country for example here you have data sovereignty Guidelines you can't move the logs outside. So we have a local sock in in this region We have a sock here in UAE. We have a sock in Saudi Arabia. We are putting up a security operation center in Kuwait as well. So this is basically a line and You know comply with the local laws and then offer a service which again the customer is comfortable with and you know knock on board most of our customers Have been in a decent. I shouldn't say it otherwise, but in a decent protected frame of you know mind ever since they've been Taking services from us. Well outstanding of me. That's our time However, you and I are gonna continue this conversation in in some capacity or another during our panel in just like you know An hour or two or whatever it is. Thank you so much. Thank you for being here. We appreciate it Thank you so much. Thank you for your time. You bet and thank you viewers for watching. We'll see you soon