 Normally a retailer has to insure store security, he has to insure merchandise security, he has to insure cash security, he has to insure employee security. So every type of security a retailer has to insure. So first of all if we talk about the store security and the merchandise or good security let me discuss few key points related to it. First of all we have an example of sensormatic which is a leader in store security system. You must have observed while visiting the stores that these kind of sensors are available in the stores. So normally all the soft product, tags product, so the products having the soft tags they can be easily secured while this the sensormatic also soft tags, hard tags so every products which is tagged can easily be tracked through the sensormatic. So the goods the merchandise security can be insured and it is the key role, the key role of this is these sensormatic devices which are of course expensive but can but secure a retailer from every perspective. So what are the ways that retailer can deter employees and shopper theft. So now first of all we need to discuss about employees theft. So employee theft normally in a retail store it has been observed that of course customers they are involved with theft but at some point of time employees are also involved in theft. So what we can do about it? First of all you have to use honesty tests as employee screening devices. So honesty test has to be performed if there are properly honesty tests available you can easily identify if there are some employees which are normally involved in theft or which are involved in such kind of activities. Then you have to lock up trash to prevent merchandise from being thrown out and then retrieved. Because it has been observed that in a retail store products are trashed which you have to steal from employees and then when that trash is being sent out then you take the products out from this trash. So normally lock up the trash and waste that trash in the security custody so that any kind of merchandise lost can be seen and saved. Then you have to verify through cameras through undercover personnel whether all sales are rung up. So what you have to do is that you have to put cameras under cover so that your merchandise can be protected both from customers and also from employees as well. Then you have to centrally control all exterior doors to monitor opening and closing. So you have to centrally control access of all external, exterior doors, all monitoring doors so that if main entrance or exit gate or entrance or exit gate if there are backup doors available. So it's not like your pilferage, your theft is happening from that place. So you have to avoid that because employee knows all these areas, he knows all the gaps in your system so to avoid that you have to control it. Then you have to monitor opening and closing especially when people are coming to your store and when people are leaving the store. Then you have to divide responsibilities, have one employee that have to record sales and another employee that need to make deposits, that make deposits. So normally if you see practically so in a retail store two kind of principles, two kind of approaches are there. First of all is the 4I principle that every work, everything has to be done by two people at least. Every document has to be signed by at least two people means two your eyes and two eyes of some other people. So this is called 4I principle. Second is that you divide responsibility which means the person who is dealing with the customer should not be responsible for collecting cash from customer also. So there have to be two person or three persons or multiple persons or maybe once you check out the goods means once the goods are going out of the store there has to be a third person who can check to ensure that no one is involved in the theft process. And practically honestly speaking there are a lot of thefts have been observed in a retail store when it is a combination of employees and customer that results into the theft of the goods. Then give rewards for spotting thefts. So you need to award people, you need to give rewards to the people who actually helps you in spotting the theft areas or spotting the weak areas or spotting the actual thefts because you can reward them so that culture of recognition and reward should be appreciated if someone support us in identifying and spotting the theft. Then you need to proper train your employees. So you have to ensure proper training of the staff so that people should not do or should not involve themselves in such kind of activities. Then vigorously you have to investigate all known losses and fire offenders immediately. So whichever type of losses you have in knowledge you immediately investigate them go do the root cause analysis and ultimately you will get the solution of it properly and you have to solve it so that you can avoid it the repetition of it. Then the shopper theft, the customer theft while the store is open. So there can be two situations when the shopper or the customer thief involves in theft when the store is open and when the store is not open about when the store is not open. So first of all let me discuss when the store is open how customer can involve into theft. First of all you have to use the guards which is in uniform so they create a kind of environment that people have surveillance that people should know that someone is watching them. Of course this is the way where you can actually save your merchandise from theft. Then you have to set up proper cameras, mirrors to increase visibility especially in the low traffic areas, that all areas or especially the changing room areas because it is a very big challenge that is observed that where there is low visibility, where there is low traffic, there is more and more theft is observed. Then use electronic article surveillance for high value articles and theft from goods. All the goods, all the merchandise which has high value articles and probability of theft is more, then you have to use electronic surveillance to avoid the loss which can occur. Then you need to develop comprehensive employee training program so that the employee is educated and don't come towards the thief. Then you have to offer bonuses to the employees on overall reduction in shortages. In this way there will be corrections in the stock, there will be shortages in the stock, there will be some pilferages, there will be some damage in the stock, so if you have the proper bonuses or proper reward program for the employees that if the normal practice, normal loss is reduced then you will be rewarded, you will be rewarded so ultimately it will help you in saving your merchandise, it will ensure your merchandise security. And then we have this inspect all packages brought into the store, so all packaging whatsoever it is you have to bring into the store, it is very important, you have to keep this point in mind that whatever things are coming from the package or from the store they should be properly checked, so use self locking showcases for high value items especially for jewelry, especially for mobiles, especially for laptops, you have to use the self locking showcases or maybe the security tags which help you in saving your merchandise. Then there are shopper thefts while store is open, some points are in it, for example attach expensive clothing together, in this way we can avoid barcodes or hard tags through it, then alternate the direction of hangers on clothing near doors, easily we can avoid the direction of hangers, then you can limit the number of entrances, limit the number of exits or maybe you can identify that if you are taking high value items then maybe you can use this exit, if you are taking low value items, normal grocery items then maybe you can use the other exit, so this way you can avoid also. Then prosecute all individual charged with theft, so you have to proceed with them further, rather than leaving them because that will encourage others to do this task. Then there are ways where employee and customers both theft, both involve into theft when the store is closed, so how to call, what to do, what to do to avoid it, So the first thing is you need to conduct a thorough building check in the night, you don't have to leave any area of the store where you can analyze that there is some place which is not in the knowledge, because the store is closed, so there are points where the theft is possible, where the exit of things is possible, you have to lock all exits, even the fire exits, you have to ensure that in the night the fire exits are also locked and because there is no P person working in the store, so ultimately this will decrease the merchandise theft then utilize ultrasonic infrared detectors, burglar alarm traps or guards, big dogs or this kind of things, maybe security guards also that can really help you in the night shift especially when the store is closed, then you have to place all valuable items into the safe, there are mobiles and jewellery, you need to put them into the locker into the safe so that the thief can be saved in the night then install shatter proof glasses or iron gates on the windows and door suburban breakings, many times it is observed that customers come in the night, thieves have come in the night and they have broken the door of the door because the outside of the store is visible to the customer, so they should be properly locked, all of them have shatters available which can't be broken very easily, so this will help in preventing this talk, then make sure exterior lighting is educated, outside lighting, outside security should be perfect so that if someone, it should not encourage someone to come because of lack of lighting and then involve into the theft, then periodically you need to test all security alarms so that they will not be disarmed and then the encouragement of the customer to buy and sell these goods, so normally a retailer's perspective is very clear that he has to do it, he has to avoid the loss, he has to avoid the pilferage, he has to avoid the theft of goods and that is only possible if he does it, if he is involved in the pilferage of goods, so the security system should ensure your security of goods, it should ensure security of cash, it should ensure overall security of the store