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This is the classic "Microsoft" Tech Support scam, and these technicians claiming to be from Windows will tell you that your computer has these "viruses" that send error reports to their special servers somehow. Scare tactic BS. The scammers attempt to remote connect to your computer through various legitimate programs on sites such as Ammyy.com, Teamviewer.com, and logmein and others. The scammers then attempt to charge you ridiculous amounts of money for their "help." Huge scam and absolute bullshit. Have fun listening to this call! He gets a little pissed... Number is down and hasn't worked in months. If I find him again, you're the first to know.