 Welcome to BCH Technologies, this is Kevin. Today we're going to reset with ink pad. We have this printer with a refillable cartridge set up for the printing. One day we will receive an error message saying service required and a small print will read our printer's ink pad is at the end of service life. Please contact Epson support. If you contact Epson support, they will probably tell you to get a new printer. Two things need to be done to correct this problem. Physically you need to divert the waste ink out of the printer. I'll put a link here for a reusable external waste tank. They will collect the waste ink in a small plastic tank and you can dump off the ink if it's full in the future. Secondly you will need to have software to reset a printer's counter back to zero. There's a free software on the internet but it will be either loaded with viruses or its creator will ask you to buy a key for each reset. In this video I will show you how to get unlimited resets. However to get unlimited resets I need to get a very technical. We used to give our customer the software and ask them to install it. Then there are all kinds of problems. First they might have a Mac system but they didn't realize it bought a PC software. And the second one they might have a different antivirus. Also did like a window defender and so they cannot figure out how to disable it or like how to get it running. And thirdly they might have some weird drivers or something like something block their usage of the software. So eventually we come up with this idea. So no matter what kind of windows, again this software only works on windows. So no matter what kind of windows you're running. And then we make a virtual operating system and this operating system is like a mini computer. And then we install the required software. We install the required driver, everything into this little thing. And then we take this operating system and we bring it to a DVD. And then we receive a DVD. You copy the files for this virtual machine to your hard drive. And then you will need a player, it's something called a player. So you download this free virtual machine player on your computer. And then the player can load up this virtual machine. And then you can use the software inside this virtual machine to do whatever you need to do. And also if anything gets corrupted and if there's a virus or anything they only destroy this virtual machine it will not get onto your computer. And also you know because everything inside here is pre-configured so everything should work right away. And you don't need to worry about anything, compatibility is anything. And if you somehow destroyed this file then you just get a new copy from your DVD. And I think that's the best way to go. Also this player is free download from the VMware.com. So if you cannot get this virtual player installed on your computer so you don't need to buy this DVD because it's not going to work on your computer. This player also they have a version for Linux. I never try on Linux. Okay let's say if you can get this player work before you order a DVD. So you go to the VMware website and also I create a shorter URL for you to copy and it's the same URL. And you want to download their evaluation copy. You can see the left side is the windows and the right side is for Linux. So we're going to download the windows. It will be a typical yes yes next installation. However if you see this message said unsupported see CPU detected. Just stop and your laptop or computer is too old to do this. And they get a new laptop or like a body of friends laptop. When you ask for a serial number and there's a choice says private use free. Okay after you get the player running now you can order the DVD. So for the software you can go to bch technologies.com and go to software apps and with reset. And then you can pick your your printer model. When the DVD comes there'll be three folders. The first folder the extra drivers those are just extra stuff that we put there just in case you ever need it. And the second one is actually it's the player you just you just installed. So we make an extra copy there. The third folder is the folder has your printer's model number. So you want to copy that whole folder to your hard drive. After you copy it you can open the player and then you open a virtual machine and then you go to the folder you copied to your hard drive not on the DVD. And then you open up the file that have the exact name of your printer. And then you can you can play. I always give through this air on my machine so I mean I don't know what that is but just say okay. Now you have a little Windows XP running inside your computer. One more thing you need to do is on the cover of your DVD it has a date. It says change your date too. So we need to change this Windows XP system date to this date that's printed on the on the DVD. For example this is July 11th 2008. So we go there change the date. After changing the date you'll go to my document and there'll be two folders. One is a zip file which is just a backup of a file that folder that we're going to use. So when you get into that folder and you're going to run that ADG program and also in the folder I also just make sure you have the exact date as another file tell you what the date it is just to make sure your date is exactly as this date before you run the program. To be extra sure just move your mouse to the corner of the computer it will show you the date the system date. So after after we verify the date we can run the program. Now it's time to power on your printer and the plug in your USB cord. When you're plugging the USB cord in I ask you do you want to connect this USB to a host machine which is your laptop or the virtual machine. You want to be connected to the virtual machine the virtual box not your computer. So this virtual Windows XP can see the printer. So here I select the second choice and say okay. Then you're going to select the printer port. Do not set the auto select. Now we click the sequential adjustment and we go to the wasting pad and we tell the printer we change the ink pad and click okay and we're going to see here. We select both columns and did a check and you can see the waste tank readings right now and then we select both and we do initialize and ask us to turn the printer off and we do it and then we turn the printer back on. Now just something normally you don't want to shut down the machine you just suspend it. So you can then later on you can you can resume it and that will be easier for you everything is already open configured. So if you shut it down it's like you're restarting the computer so you just suspend it. Next time we'll resume it don't forget to check the system date make sure your system date is exactly what the printer on the DVD so you'll make otherwise it won't be running. Anyway if you somehow mess it up just delete the whole folder where the virtual machine is and make another copy from the DVD and do the same thing mount it up and then change the system date and you're ready to go again. I hope you enjoyed this video visit us at www.bchtechnologies.com or locally at Greensboro North Carolina. Thank you, cheers.