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Published on Nov 14, 2018
Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market.