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IBM Cloud TechTalk - ITIL at Cloud Speed using the IBM SmartCloud Control Desk

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Published on Sep 21, 2012

As organizations deploy cloud and virtualized environments, end users have the expectation of seeing their requests fulfilled within minutes. This is true in development and test environments that don't have much governance requirements. However, when the same requests are made in production environments that are subject to change governance and ITIL best practices, the governance system has to be similarly quick and responsive to meet user expectations.

This session will go into the details of how to achieve "ITIL at Cloud Speed", leveraging CI relationship-based analytics to drive automation of ITIL governance processes for a cloud environment. Using the IBM SmartCloud Control Desk, we will demonstrate scenarios that show how to implement ITIL processes using a "manage-by-exception" model, allowing requests to go through in an automated way with no human touch for routine cases.




We will demonstrate how the SmartCloud Control Desk performs the necessary analytics, and adapts the process flows based on the results of the analytics.

This helps customers support a higher rate and pace of change in cloud environments, with improved responsiveness and reduced labor costs, while still following ITIL best practices.

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