 from the lecturers and from me especially but I'm sorry you should suffer again around 20 minutes maybe I will try this is the next one will be project implementation okay then we are not from other point we are not limited and we continue longer my presentation I'd like to present knowledge management in regulatory bodies it was a lot of questions about this and I tried to show how the knowledge management can be implemented regulatory body and what a specific of knowledge management in the regulatory body no not everybody from you here is really familiar with regulatory body and that's why I'd like to start with very general things to indicate what does it mean a regulatory body from point of view of the mission first of all it's normally independent government authority and that my question is now coming to you that when a nuclear power plant is operating is operated by somebody entering the plan who is responsible for safety of nuclear this nuclear power plant who can answer the question please operator very good answer I think this is a very done very good done because many people saying the responsibility for the safety of nuclear power plants is this regulatory body this is not right regulatory body is looking for fulfillment regulations which are established by the government for operating of different facilities and in fact regulatory body mission cover three main area reactors its commercial reactors nuclear facilities and whatever and then research design and used for different purposes of course main facilities here nuclear power plants then but not in all countries they see existed means that sometimes it's research reactors and whatever they was at the present in the world we have around I don't remember exactly the figure a little bit less than 500 reactors around the world then the next question which country has the most number of research research nuclear power plants nuclear power plants nuclear power plants United States research reactors Russia next next next area of regular material you it's materials in medical industrial academic setting whatever transportation and other produce of you all this area also covered by regulatory body and the third area waste it's in transportation storage disposal and other things like this then the regulatory body is responsible for regulating all these activities they are not responsible for doing activities but they are responsible for regulating all these activities and in this respect we think and we should care about the knowledgeable regulatory functions which should allow people to be on the safe sites in the country the strong regulatory body it's a guarantee that all regulations issued and they are properly I think fulfilled by different organization and for example I was involved in the development of regulatory documents in Kazakhstan Kazakhstan has no nuclear power plants at the present they had but now it's closed and it's country with mining facilities and other things and it's not so great in the nuclear other areas but I was really impressed how many organization should get the license from regulatory body in order to perform their functions new 1000 because this organization some doing medical somebody doing some industrial testing somebody doing the fuel and whatever even in this country without nuclear power plants the number of the organization which should be licensed this much generally I will not read all these things but knowledge management can increase regulatory functions performance this is the important things and that's why we are talking about regulatory management in here knowledge management is very regulatory body is very specific they don't have a special equipment very often it's a I can say paper walk organization observing regulations computer codes investigation whatever and then that's why knowledgeable individuals ensure the effectiveness of regulatory body then by this statement one of the main focus of regulatory body competence of regulatory stuff and this is extremely important that it is a hot issue in many countries this is five elements of regulatory program this picture adopted from NRC regulatory program then support of decisions big regulatory body have research activities advisory activities and so on and so then main regulations and guidance one area license decommissioning certification license of decommissioning and certification and whatever operational experience all regulatory body collecting organizational performance in their particular country and around the world and oversight inspection performance assessment enforcement and so on and so on all these functions need knowledge and knowledge which accumulated in performing this functions will be accumulated in this particular process and will be transferred through I can say research activities and between the boxes which are indicated here it means that the knowledge transfer and reuse of knowledge accumulating of knowledge very important through this operational experience event assessment generic issues the international experience coming it means that communication and community of practice with other regulatory bodies this is a key issues for regulatory body if they'd like to be on the top of the state on art in the world kind challenges very often they are very similar I will not again to make all this reading for all the bullets but we already discussed it in other organization there I don't think that there is some kind of the specific issues again the competence personal issue the walk walks demographics it's a key issue here one of the disadvantage for regulatory body normally regulatory body body requires a good competent staff but the salaries of the people who are working under the government very often much less than the people working in the private sector at nuclear plant when they are in some commercial facilities or whatever but nevertheless this is a reality and we need to compete with this I'm coming to the key point in the understanding of the competence of regulatory body this is taken from their safety report series 79 managing regulatory body competence issued in 2013 by international energy and the figure indicates some kind of the area of the competences which are needed to run nuclear power plants and this for boxes they are related to human resource or human assets and human capabilities first of all when you are running nuclear power plant you need a competence related to legal regulatory and organizational basis what does it mean legal basis in the country and around the world regulatory policies and approaches regulations management system and whatever definitely you need technical discipline competences basic science technology applying science and whatever depending on the activities in your country but it's not enough you need a competence related to regulatory body practice how to make review assessment authorization inspection and whatever all procedure in place and people should know how to do it personal and behavior competence analytical thinking personal effectiveness communication teamwork managerial leadership competences safety culture it means that if you're going very closely to this and think about this this is a really very great requirements for the competent staff in the regulatory body and if we will consider the new regulatory body and you come a country then we will see that many countries may face the problem because they have a problem to hire and to find to place the proper level people and regulatory body but again from the point of view of the safety of the society this is the key people because these people who are obtaining and keeping all these competences they will be responsible in the country for compliance with regulatory requirements this is the examples of embedded knowledge and I am in the regulatory staff policies managing directive and procedures guidance document and whatever different things on job training records files after action review all of these elements all of these elements they include knowledge it means that knowledge is standard or nation natural part of the regulatory body activities then we are also coming to very important point which I already addressed in my lecture number two but nevertheless I'd like to repeat it again when I was talking about competences few slides before I was talking about human resources and this for quadrant for boxes they presented here legal knowledge technical discipline regulatory policies and behavioral competence but it's not enough to perform their regulatory functions in other components which are should be in place from knowledge point of view this is structural resources for legal regulatory knowledge management it's thorough preferences requirements court regulations and means if we are talking here about tacit knowledge it's a people knowledgeable people here we are talking about explicit knowledge because this knowledge should be embedded in the regulatory body documents for legal documents knowledge and technical discipline technical documents data and many other resources IT support databases and whatever knowledge regulatory practice internal guidelines procedure records report review audits lesson learn and so on and so on personal behavior code of conduct documents training material assessment all this area it's a tacit knowledge which should be in place and regulatory body and finally regulatory body is a body which is communicating a lot and then we are going to relationship resources at this is the external regulatory resources legal knowledge from external organization technical resources taken TCO communication community of practice in the area external sources using international code and and so on then this give them the very broad and complete picture of the knowledge needed to run nuclear power plant and this is combination it saying by our language explicit and tacit knowledge very often people considering this area sometimes they're considering this but resource matrix integrated everything then if it's a place we can say here not about competence of the people we can say observing this matrix competence of the regulatory body only combination of all these elements will give effectiveness of regulatory body and this is a key and this knowledge matrix was in knowledge regulatory knowledge resource matrix was introduced a few years ago and implemented in one of the regulatory body successfully I was part of this team then chain model for regulator knowledge management what again this area idea idea that knowledge management can provide impact impact of activities performance and whatever on knowledge level we are talking about finding developing creating transferring sharing and whatever then all the things they are working in order to improve knowledge resources in organization as I was mentioned human structural relationship then we are coming to all these knowledge available in organization coming to the services if it's properly designed then we are going to regulating inspecting license and whatever it's regulatory functions proper done regulatory functions this will have impact on citizen nation industry international community and so on and so then we see immediately how the knowledge management through knowledge management or competence of organization can impact on the services and have a general impact on society simple but nevertheless it's quite clear that's why we need a knowledge management and knowledge management can create contribution especially in regulatory body on the performing the regulatory functions if you can have any questions you can interrupt me and ask standard ISO 9001 2015 it's not related to regulatory body it's related to general standard on their management but nevertheless in 2015 revision of this standard it's was no organizational knowledge was introduced I expected that will be addressed before but why because it was not mentioned I decided to put slide because tomorrow we are finishing and I'd like that you will know about this then I think the organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services and what I showed you before from my point of view it's compliant with requirements of this it's standard but again you will take this reference and I recommend that later on you will read this standard and now organization which should be qualified by ISO 9001 should have a certification that they compliance with 2015 version then we are coming to the picture which I showed you on second day you was fresh probably not understand it fully now I will repeat again from the point of view of regulatory body and then now we understand in details what does mean resource matrix the first step this is the organizational knowledge management process it could be applied for regulator who could be applied for other organization but nevertheless it's recommended way how to make it sustainable first of all we analyze knowledge needs if you organize knowledge needs it means that we have a knowledge needs analysis audit as we discussed a few minutes ago and on this way we are talking about the resources needed to perform regulatory functions then of course there is some kind of the policy kind of strategy including action plan developed strategy action plan implement action plan review and use the new knowledge which should be embedded in the different regulatory processes and again this picture was shown on Tuesday and that I'd like to indicate that it's equally available to regulatory body and as well as this picture this picture also was shown but now I made a little bit different some kind of changes which I think specifically for regulatory body when we are talking about regulatory body we are talking about different functions authorization inspection license and whatever we need each of these process can be called business process each process need some special knowledge or competence of the organization in term of the reference resource matrix which I mentioned it's a human assets structural the heavier whatever all this combination should be in place when we going to implement there some kind of the process implement action plan for example authorization we identify knowledge needs we cannot do authorization without these days we need to stuff in place procedure in place some experience should be observed and so on and so on then we are coming to edification of knowledge resources and finally we are coming to the knowledge resource matrix each process owner personal responsible for authorization or for collecting operational experience he should say in order to make this function I need two persons with this experience this competence should be placed I need a procedure I need some database I need a computer in order to get it and so on of all these things there in knowledge resource matrix if it's proper reviewed and we can say well unfortunately we cannot do this process properly we can do it bad or we cannot do it at all then we need to go to elimination of knowledge gaps through the special procedure we can buy knowledge we can buy person we can hire a person we can buy a computer whatever necessary to buy but proper knowledge resource matrix and resources here should be in place if they in place we are implementing regulatory process authorization inspection or whatever then we are going to some kind of assessment of the knowledge after this performance and assessment because we could be wrong defining here maybe we not took in consideration some kind of activities or maybe it was not properly assess assessment done and whatever then I think we can repeat this if necessary but nevertheless after process is done then we can I can say share the knowledge if it's new knowledge came and store and 33 for reuse this knowledge in another processes if it's applicable for example inspection can provide knowledge to operational experience or operational experience can provide feedback for authorization and inspection and so on and so on this is how the knowledge management can be implemented on the level of the process regulatory process in the regulatory body I will not read this time is running but you will read it later on there are some requirements on organizational level there are requirements on the departmental level in site of regulatory body there are requirements on the individual level what the people should do practically all regulatory stuff considered as a knowledge workers and in fact it's like this because all of them dealing with the knowledge what is important here also an example of one of the regulatory body I think these groups of the people were defined experts the people who are working in the regulatory body and who doing job every day job and what this group also should aware about the knowledge special knowledge workers these people who are responsible in organization for knowledge procedure capture knowledge acquisition of knowledge defining knowledge IT people who are taking databases and whatever and in regulatory body is recommended to have a knowledge manager who will coordinate all this activity knowledge manager will walk with a knowledge workers normally they are in one team it's the this supervisor and they are there stuff but knowledge manager will walk with all department and each department shoe in this slide has a liaison group and each one representative from department will be closely walk with a knowledge manager and his stuff in performing their own knowledge management functions and on the top management leaders or leader who will have full responsibility and regulatory body for knowledge management it's sponsor of course main activities will be done by knowledge manager and knowledge workers but nevertheless this person is extremely important what is important to stress here this person and his stuff they are not capable to do real walk with knowledge they are not technicians or not professionals they are helping by developing on proper infrastructure experts and representative of department run knowledge management properly and defining the cross cutting activities within regulatory body by the way it's also applied to any other organization knowledge management leadership extremely important for leadership it's what we expected from the leaders in organization regulatory body and in our organization vision knowledge manager vision and guiding principles if it's done on top level as we see policy exist and so on this I can say good clear sound and motivating knowledge policy what we are looking for in any organization and regulatory body especially and then under this role model appraisal system processes space and so on and so I will try to finish soon but nevertheless one more important thing this is a knowledge management along the lifeline of employment this organization in time to time people coming spending sometimes an organization and living this is standard we cannot stay in organization forever what knowledge management I think role is here first of all experts on boarding they should be trained properly and put on the boat then innovation and creativity there we're creating the expert knowledge management in projects and in processes we he will be involved then later on he is getting colder and he is subject of the knowledge loss risk assessment later on it's knowledge debriefing and unfortunately he is going for pension you see few minutes life is gone but if we consider the life of the new npp modern hundred years this is a short time we see but it's reality he after some time taking response responsibility of the personal knowledge and after some he taking as a senior staff came as a leadership responsibility and practically each person should go in is going in similar way taking the young be just on the board and going to the knowledge debriefing is it set set but it's real life we cannot stay forever and again in regulatory body it's extremely important to obtain all necessary information to consider this way and to accumulate all knowledge which generated by the person for continuation of the regulatory functions another slide which is extremely important for newcomer countries regulatory body in regular in new country come we are talking about capacity building what does it mean capacity building capacity building this is a building of the abilities of organization to perform functions through human resource development knowledge management competence framework young talent program infrastructure development and sometimes it's created and related to education and training program if we consider the knowledge resource matrix which I prepared presented you a few minutes ago then all these resources coming for improvement of knowledge resource matrix as was explained and knowledge resource resource matrix it's enable to perform properly regulatory co-processes and regulatory functions the simple as is as it is then of course organizational structure legal framework safety standards management system but this is a key person and the capacity building is aiming to we can present it differently of course but nevertheless capacity building in some countries they are leading to create competence of organization in order to ensure these functions some examples five minutes you can stop me if you're tired founder knowledge management in United Arab Emirates it's very challenging to be here because ladies are very beautiful there and dressed very specially this is how the frame looks like the framework for United Arab Emirates you see very similar which I told I will not read it step by step but nevertheless I think it's done they are doing well knowledge management is going on what the key issue challenge in this regulatory body half staff of the regulatory body external western experts countries small and small young young from the point of view of nuclear experience and in order but construction of Baraka nuclear power plants is going on they need expertise to monitor nuclear power plant construction issue license make inspection and whatever they they hired around 50 60 percent of experts who are doing the technical work and who are leading the regulatory activities and other administrative financial whatever danger of Emirates the main problem in this regulatory body how to transfer knowledge from experienced western experts to Emirates this is the main problem and the methodology which I explained was applied here successfully and they have a knowledge management system of course it's simplified a little bit but nevertheless mainly as it was presented yes please I worked in this regulatory body as a external consultant for two years they are very pleased to have us and I enjoyed staying in this country I never had any problems climate is good water always warm to swim after their office and travel is not so I think long it's six seven hours in business class looks not so bad next example nrc knowledge center there it's a screenshot from the internet and again here you can see what the main function of this collaborate capture and share knowledge and build organizational memory this is another country this is another background they have plenty of the specialists but again the issue of knowledge management is here you see use virtual community of practice value to the agency it means nrc value to the individuals and whatever it means that the knowledge center support again main regulatory functions of course the challenges in united arab Emirates and nrc completely different new young regulatory body and regulatory body which probably hundred years old or I don't remember how much something close to this this long history and whatever another example hungarian atomic energy authority this I will not again explain all these activities it's not necessary but what they are doing they are doing a special database database and this database have some kind of the requirements here robust hardware robust digitalizing capacity multi-generational it is our effective search different users reliable software to feed the system and whatever this data but less like like example that this it solution supporting activities at hungarian atomic agency authority this is the name of the regulatory it's also not really young from point of view of the regulatory functions because they have a nuclear power plant for many years they are even looking for the commissioning it means that regulatory body is well established but nevertheless knowledge management can definitely improve their efficiency then nuclear energy regulatory agency in indonesia like example they main task for regulatory body it's organizational learning and increasing competence of the regulatory body in respect of all these issues which I already addressed these are the repositories the decision-making tools active knowledge transfer and definitely they are looking on the organizational learning as a value to organization it's a very short and just to show you there again knowledge management elements they are here and they can be used to increase knowledge management before you can read some best practices and lesson learn in regulatory activities I already out of my time you can delete it later but for sure knowledge management can significantly improve performance of regulatory body and implementation of knowledge management has a special features in in implementing this is the end of my presentation if you have any questions I think it's a little bit fast but nevertheless I hope you understand regulatory activities and approach for me the most important that you will understand that in order to perform regulatory functions we need organizational competences competence which combination of the human explicit knowledge their competences and competences in term of the regulations databases and what important the structural its communication with other world international to make energy other regulations other regulatory bodies community of practice expert in the country expert outside of the country then if it will be done with help of knowledge management then regulatory body will be successful thank you