 All right, let's get started. Can we speak frankly? Yeah, of course. We can speak English. Je ne t'en pas d'un bon signe. Oh, OK. That's a good question. Yeah. What do you guys speak frankly in English? I just don't know. Can we speak frankly? Yeah, sure. Sure, sure. So you speak? Yeah, I read the slides. I recommended the slides to the time I can tell that us team, but it seems that they have already got their own marketing agency. And they actually filmed right here. And so we get to meet the partners that they chose. And so sorry that didn't work out. It's not what we're using. OK. We were not interested in your job. OK. I've been talking for over 10 years now. 10 years? Yes. And from day one, I've been trusting with all so to speak to move things forward. I've been talking for a very long time. I've been in Russia. My first year was very many. I went to Johnson Airport. I had to speak to the director. There's a way to get to speak. If I could share a record. I said, listen, the signage is almost free. I don't literally do it for you. But I had a friend from America who refused to come to visit me and said, I live on the website. I was like, that's a little bit like a third-party program. I was like, I'm going to fly to the main airport. I was like, oh, it's a high-end quality perfectly now. Everything, the civilization here is off-notch. We're both private pilots. We said, ah, I'm going to spend my time. I used to come to the plane for a long time. OK. And I went to the office for free. You don't even have to hire me on paper. I'll slip it on you or you'll go, oh, no. No, we need a mandate. This is certified law of law. And of course, the real story is nobody wants change. Because change moves work, and work means risk, and risk is what you want. But if change reduces risk, go. You want to? I had it as number one. I thought what might be happening. So I said, if I come to do marketing at Redmond, we have about three-quarters of our clients are nuts. But a lot of these clients are coming to Toronto. We can offer a quick example. We have five clients at the airport in a second. It's the same story. They want to do localization. They want to partner up with the local partner. Obviously, we have the windiest spots of the seven out of the 10 windiest spots on the floor in the city and the street. We are sitting on both wheels in the air. And we, as time, need to exploit them. Because it's ours to exploit. We need to do that. So at the same time, we can't shut ourselves off of the world. So we need a partner to do that. There's a company like Dong, Energy, or like Fred Hall's Wind Power. They come here and they look at the website and the TIPC and they go like, who are these people? Are they even in this country? They see a presentation. They go to their office. They get a presentation full of stuff. They're straight from the news. Like it was designed by my cousin, the perfect star. Yeah, someone with red six-act lines. And I always tell them, if you go to the job, if you would stand on that, I mean, you wear two different shoes. This is a big soy sauce stain on your foot. And you have some food here and there's a little hair coming out of your ear. And you don't get the job. Are you surprised? You never get a second chance to make the first one. So... Yeah, maybe you call it performance art. Maybe. Yeah, I have a point. It is a bit of a performance art. At the same time, it's driven by courtesy. And to say, well, I respect this meeting. I'm going to show the best I know. And not doing that. It's not just understanding yourself. In a case of prison, TMPC or CBC, you're under seven in Taiwan. I've seen this. Literally happened where a big meeting with Rotary and what he says there are big presentations for the new Taiwan Airport. Free trains on there. The first flight comes on with a critique character full of the spelling. You can see the guy in the film. The guy from George Bond on the set. I'm serious. No, at least this is Taiwan. We know what we're doing. But the first impression you get is... That was a lunch. I was furious. We were missing an opportunity. So I said, what can we do? So we do two things. We try to get in such good government resources. We try to work with SMEs. Limits. The drop rates. Steep. Many bills are reflective. And universities, lectures, workshops. The thing is, I believe in teamwork. I don't believe in the work by myself. And I don't believe in doing it without getting input and feedback from others. Well, of course, thank you for our information to your colleague from... Well, we couldn't get a reply from 3-4. We explained it all. And then when we finally got a reply, I said, you don't understand. I don't need the job. That's right. Let's have coffee. That's right. She has a phone. Maybe there's something else. It's been a question of my coffee. If you have it, that's awesome. We actually did. It came only after I got it. So I'm not looking for a major organization or a major project. How do we know? What would be our work? Maybe it just needs to know who I put. I'll do that for you. I'll send it to you. Maybe you have something small. How can we know? That's the part that matters. We have some kind of a goal. We set aside from about 50% to 20% of what we do. Small watch stuff. Startups. Small profit. Small profits. Tried to introduce rules. There we noticed it. It's hard to find a place to keep that in action. This is what we're talking about. Okay. Would you like to add something? We can tell her a little bit about you up here. Yeah. Nothing's you get. So basically I think we're a foreign university. It's changed. And I fell in love right away with everyone. Oh, I understand that. Very, a lot of people. And I just feel a lot. We just have these people. And they're mindset for most of them. We don't want all the nuts we use to get ourselves and the political. When we get to the government. And I really liked that mindset. And I feel like, so, at least here we can come to the leaders. Yeah. And so we decided to stay here and stay working. It's an amazing environment to grow. Of course. So to get more. To also participate in the design. Yes. Yes. Creating creative projects. It's just a project manager, but a killer designer. Oh, wow. We just got a project manager by creating designers at night. Oh, wow. Okay. This is for a long time. What did you say? I see. I see. I see. This is my thought. I see. First. You wanted to work. I'm sorry. I have a very unconventional office. It's not the end of the world. You can see it from here. It's a big. It's very big. It's a beautiful workspace. It's a different place. I don't have a formal office. I still want to. I like your clientele. I still want to work and say, well, if I can't keep doing it, come up with a bus and see how hard it is. And you show up on time and say, I love it. Just an hour and a half. It's not that bad. It's not too long, okay? It's not too long. It's not just in the party minutes. 45 minutes. Okay. Okay. So not really in the mount hall. When I hear you, I'm like, oh, you're at the peak. No, it's in the stars. It feels like you're at the peak. But you still can. There's still a bus stop. Okay, that's awesome. That's awesome. You don't have to hike for half an hour. No, no. There's nothing. I can storm. There's a creaking door. There's plenty of dying out. I don't know about this. I used to be a writer. So my sense of drama sometimes takes over. Okay, wow. Yeah, there's plenty of chances for a aspiring designer to change how public sector communications work. I think the main reason is just to make the pitch so that it reduces your client's risk because you are perceived by nature as risk of us. So when we go in and we're like, oh, we're going to, for example, make you a new permit so you can look for your timing of the Elmingshan Mountain. Oh, wait, you don't need the permit anymore. But anyway, back when you still need a permit, there are still mountains that need a permit. That's right. The Jet Mountain is a good example. And so you used to be that you would have to file a permit for the National Park Area and then file a separate permit for the hiking trail. And you have to do another permit for booking one of the cottages in the mountains sometimes. And the police. And the police. And it is indigenous area. Yes. So then you have to prove that you're with an indigenous person. So anyway, so you have to basically make five different checks, either physically to a calendar or through a website. And if you speak in English, sometimes the website also say, oh, this is our number. And you have to provide your application by text in mind. And then you have to actually find a text machine. Unfortunately, it's coming in stores. But my point being that so there's some aspiring designers that it's like, no, this is not right. It should be just like, you know, book a overseas trip on bookings or Expedia or whatever. We just tell you, you know, here's a calendar. You choose your start date or end date. You just file in all those permits, request applications or track them. Just as those booking agencies will keep track of the hotels and the air flights and things like that. I mean, it sounds natural. But for all the different slighted ministries, if you ask them to change, they will do a lot of things to convince you that there's existing mountaineers, there's existing hikers that are already so used. So they're two of the old ones. So you have to maintain what we call book to book compatibility in order for any change to work. The preservation of misery. Yes, exactly. Oh, this is a real good time. I'm used to having good time. Anyway, so our intervention, which you can now check out and hike that I want to do the TW, is a brand new website that doesn't touch any of the existing ones. These ones do work. But when you file a hiking application on this new website, it just does in the background two applications to these old application websites. And so we work with young graduate students who do stakeholder interviews, user mapping, you know, the usual asthma graphic hanging out with stakeholders and to everybody who complain about hiking experience to get to invite themselves in as collaborators in the redesign of the hiking mountain. So what I'm trying to get at is that every year we hire over 30 interns and they're equal parts designers and engineers and also project managers that's like a triangle. And so each team of team of three look at one public service that they really want to change the experience with. And then this year, we just met with them. Actually, I just met with our new interns. And actually, the project is ST's project. So maybe ST can share like how many teams are there in the RAID project we have. Seven teams. So there's going to be seven public services. That gets a makeover. So it's based on two factors. One is how many complaints they get from the National Development Council's evaluation because they maintain water with the GOV that links to all the services that are public services to offer. And so they know that what doesn't work right. And the other part is that instead of popular support or misery, how much do those agencies are willing to consider higher service designers and people who are into certain design workshops before they make their next contract to the system integrator or developer of the website or the additional service. It doesn't have to be a website to be in the app. And so these two are like up in from the bureaucracy, up in from the user base for like a better term. And with these two maps, we have a list of, I think, 10 candidates. And based on the students' interest, they actually voted for which one they want to change. So last year, for example, in addition to the hiking experience, people say, oh, the National Palace Museum queuing was a problem before them. And so they want to improve the ticketing experience. Now it's coming back. And then some people at that time because people really want to flag certain cable channels as spreading not so accurate information. So a lot of students really want to change the service of flagging a missed report on the NCC website, which is National Communication Commission in charge of overseeing the fact-tracking part of the news cable news network and so on. So it's based on student interest. And so what I'm trying to say is that every year we have this cross of young, talented graduate students, so designers and engineers who are doing precisely the kind of thing that you said you were offering to the social network, offering their help for free as part of their internship. And they're not asking anyone to take anything down. They're merely asking, well, if we try to pay our website, if we try to pay our website, and maybe the number is going to show you that people like the new flow better. Exactly. Exactly. Exactly. Without throwing out the old versions, which people are still accustomed to with all this type of forward errors. And maybe either we flashed, hopefully, or we flashed the next one. In any case. So what I'm trying to say is that maybe you can be one of the resource teams that are young interns and can work with. Sure. So if you can look at the seven public services and maybe identify one or two that you're also feeling that maybe you use it sometimes and you are like, that's the best motivation. That's the best motivation, yeah. Or if you don't use it, but you know somebody who uses it kind of regularly. That's the best. Two things. You know the suggestion box. Yeah. You know the suggestion box. It won't be at any high. Yeah. People never get any. No, I know. Right? Yeah. I'm one meter at 80. You have a phone. I'm going to swap your phone. I feel good. So if you put that box out there, they never get any complaints in short time. I know already. So part of the problem is that my most perception, I love this idea. I love to streamline what we have by defining the fact that it doesn't block you. Yeah. That's awesome. Two things in my view. Sure. Maybe a potential. Sure. Sure. Of course, one is international perception that longs me out. It does not know the channels to complain. Yeah. What they do, they just clear away. Yeah. If you want to, for example, foreigner looking at the CDC, the China Productivity Center, who's the jury of the National Design Award, have a website that was so bad, that English, a portable design book, they weren't getting enough entries from serious entries from some companies. I wonder why. I wonder why. Because, well, we never heard a complaint from them, just because these people found out that they're in the business of playing. They're in the business of playing in the next tab. I know. Which is, you're wrong. You're wrong. You're very wrong. And angry graduate students. Exactly. Yeah. We had, like, 1,500 entries in Croatia, almost, because someone in the government picked this up and said, hey, there's an award. Opposites to all the schools, all the deans in all the schools gave to us to move. So we had, like, an influx of Croatian art and nothing from next door boss in Africa. Okay. The second problem is, in my view, that this is more in cities. It is very common in the time of these cultures to talk about yourself first. Whenever I do a lecture, they'll tell me, tell me about your business first. I tell these students, they're not interested in my business. I'm here to tell them how they can for their business. That's my job. And I'm not going to thank the minister and the minister after this. First, I'll be like, who needs to pee? I'm going to talk from half an hour, so no one needs to pee. Okay, thank you, everybody. Let's get started. Usually, okay, I see a lot of frowns on the first front row because they all want to have their own. The sun's not in the sun. I mean, this sucks. We can just let them go to a cinema 10 minutes later to skip the evidence. How to skip the evidence? They do not take lightly if I compare it to cinema advertising. That's essential, yeah. Well, you see, the first thing you see on nine out of 10 is about a house. I know. Are you still in New York? And what I learned in New York is one thing is, you never want to do is what you're going to do for me. Exactly. So the first thing is how do I start to care? I mean, if I go to a nuts and bolts website, I want to see what kind of nuts and bolts do you have? How much? Are they good? Are they good? Are they delivery time? Do you have special ones? That's right. I'm going to search. I'm like, who started in 1845 with my great, great, great, great, great, great, great, please. The second thing to show is news. Do I care? Yeah, your news is through my 2x3 show last year. I'm happy for you. And I have nuts and bolts now. That's right. Or news is there is a convention of nuts and bolts in Taiwan next year. Great. Thanks. I just want to ask about the London Mall. Yeah. So a lot of this has to do with customer security. Yes. And this is something that's not taught in Taiwan. It's not digital culture. It's the whole confusion thing of digital authority, digital authority. Digital authority. You already speak and you have the line. Yeah. The Nobel Scholar 7 thing. The Nobel Survey. Yeah. And that is something that I have no idea how we can change that. I don't know how we can just tell people. One year I will tell if I can take a quick break. Sure. I tell my students what you ask because what do you want? Who do they need? What do they expect? What do they fear? Yeah. Now what do you expect? That's the same thing. Do you have a phone you have? No. Kia. Fuck age from one to zero. Nice. I have an iPhone that I don't own. Okay. It's so big. You know. I got this one because it's what Nia uses. It's that big. Yes. Yes. Well, I got an iPhone. Okay. Because I'm not like you. I'm special. Okay. I'm a little bit more creative. I'm not some authority. Yeah. Well, you're right. I'm not like the next guy. I'm not like that. I'm sort of an employee guy. Yeah. I'm a little bit designing. I know. The funny thing is Apple is the most sold phone in the world. It's an amazing product because 99% of the people who use it think they're slightly better than most people. It's amazing. It's like 93% of the people think they're the largest in every sense of humor. You know that, too. So, you think you're terrifying. But, above average. Above average. It's an extremely important part. Above average. I mean, such a humor. Above average. But, I'll take it. I'll take it. So, I want to tell my students what kind of phone do you want to nail the wall? What do you want to nail the wall? What do you want to nail the wall? What do you need? I'll tell you. You should see that. Not anymore. Just a little bit. Nine years ago, it used to be Google Pixel now. But, it's still Google Pixel. Well, you can see it exactly because of the time it's on. But, HTC, why? This is your phone. For what you use it for, you can change the battery out. You can swap the memory. It's got a great screen. It's half the price of an iPhone. It's got a universal adapter. You can plug it into the net. You know, you want it. You need an HTC. Yeah, you need two. HTC doesn't need it. I expect to open the box and say, hey, good day, call my mother. It's fine, it's not working. It's not working. Yeah, it's not working. The problem is that the phone I expect is a miracle-sensitizing phone that knows exactly what I want. Before I even know it myself, what I want is to bring a cool iPhone, but I need something practical solution. What I expect is a miracle. And what I fear is for, well, So there's four different forms. Just like before we talk about the phone, turns out there's four different forms. In finalists, there's seven forms. I need to know what your four forms are. So I can either persuade you to buy the one that you need or I can accommodate you to give you the one that you want and make sure you don't cry afterwards and make the one that I take out of the fear that it's not going to be the phone that you're afraid of and also have to limit your expertise of miracles. No, it doesn't. You've got a teacher who's always on the West Side of your mind. Hey, Sarah, I want some numbers. Yeah, it's in your eyes. I can't find your mom. I don't want you to find her either. So there are four different forms. You need to stay customer-centric before you can deliver any message, any communication, any claim that has to happen cannot happen before you first say what's your problem. What do you expect? Let me help you with that. Once I've done that, I've already established a connection and then deliver message. You can buy this phone. It can be, hey, we can help with COVID. It can be, hey, we're the functional democracy in Asia. We deserve a little bit more than just from the corner of the scene that we pay home. We deserve a scene that we enable. All of these messages, we'll start with a reach out on the same level. This is part of us. This is the news. Oh, by the way, so we're going to look for you. We need to step that around. Everywhere. Yeah, the website, the documentation, how we present. We'll start with a picture of the office building and the history, the timeline. You know, if you go to the sign museum, the website, I think they change it now. The first thing we're talking about is the resumes of all the previous directors. I can see where the guy in the sign museum is sitting over there, but it's a high school diploma where he learns to swim. I just want to know what time they open so I can take this somewhere. So I can go to the office to do an apartment. So suddenly, it's going to need that. That's where I'm at. I'm not going to go directly to school. I need degrees and a handshake with the mayor. If you know a way to help us out, I would agree. Okay. Yeah, we're going to work with the Ray project, which, by the way, is an error memo. It stands for rescue action by use. I like that. Like save those poor government services that websites from the noble lineage scholars and traditions. It doesn't come from a bad place. It's just a different world. I know. The next... Yeah, it worked pretty well when people write calligraphy on it. Yes. It was after that? Yes. We need to wait for a time to commit to going to the library and reading out a book. And now it's like an animal. So I'm just like, whatever I say, it's a very difficult situation to manage. As a matter of fact, you're incredibly slow. But once you come directly to the top of it, instead of falling to the top, the next problem with Taiwan is stones don't float. So at least the part of Taiwan at the bottom doesn't float. If you put it at the top and it sinks down like a stone and it purpleates and our challenge is however we get to reach the top so that it can float down and do that good work. Because when you shovel it down to the bottom, it just washes it away. I know. That's my pitch. I have nothing else to say except now here to listen to what I do. It's awesome. It's way better than the above average. I'm doing better. Let me find my room. I can do this. I can do this. So this is very open. You can see my friend Joel who knows the French tech. He said, I'll make sure. He said, I'd love to. I know. I've made a relationship with French tech. I spent six, I think 12, 12 months before I found this team. 2015 to 2016. Six of the 12 months I was in Paris. And so I was almost almost getting to the point where I consider moving to Paris. And then the cabinet offered me a new pack. Sorry, I'm happy you're back. Of course. I'm really, really happy to be back. But the point being that French tech actually goes way back like when first the digital republic consultations were taking place. The first kind of start-up for good, the tech for good branding all of these things when they start pushing for low-run and things like that. So we go way back. And so when they run their first international outreach program called the New Densidae, Denial of the Ideas there for the inaugural one in the meeting place that has never opened for live streaming people. So it was logistically a very large challenge, but they managed to get it back. So I'm really fond of getting this message across that Taiwan was not the Taiwan that people remember where the MPs fight all the time where they still do. In the apartments. Yeah. And not the one when people still look for Ben and Bol and StickTaker that maintains the martial law as they remember that too. So the Taiwan has changed. But a lot of communication doesn't sound changed or seem changed. I mean we got marriage equality, we got very good actually the only. So it's the best pride in the world because everything else turned virtual. I don't think actually we're going to run a physical pride though. This year our physical pride was the best because nobody else Yeah. So my point is that these stores deserve to be toted in a way that approaches people from their interests, from their point of view not from this heart of Asia, noble, lineage point of view. Touch your heart. Touch your heart. You have a national slogan from the country that has a grammatical statement. It says Taiwan can tell. It's my name. I think this is okay. That's at least grammatically correct. Touch your heart. Is that a command? Or is it an emergency? Touches your heart. Yes. How can we have a national slogan? I don't get it. Wasn't there anyone who said, wait wait a second. I'm going to school here. I need to speak with them. If I, if we send something into the world like that we send one to three messages the first one is I'm never able to I'm just waiting to get out. The second is we have our friends. I don't know anyone who went to school. Seriously, not my friend Phineas but he has a word of English. But the third one is he has the total killing message. I don't care. Yeah, all your base are belong to us. Come on, all your base are belong to us. You know the keyboard can, right? The keyboard back means all your base are belong to us. All your base are belong to us. It was a video game. Yeah, but it's so bad it's funny. Yeah. And then touch your heart. It isn't even that bad. Well, it's not even intentional. This is printed on banners it wasn't that anyone I don't want to be the guy with the flag climb on the barricade that says everybody is I just love that they gave me a call I came here at 4 o'clock and they said can you check this, spell check this for me? I'd love to be the guy who could do that. That's all I have. I'm not a fan of lowering hand out jobs. How can we help these things, the small things, the big things. What can we do to get through another round of review. A little more of a big way to say are we approaching this right? Is there any way we can be like a layering between that says before we publish the books let's just ask the independent people. Is this really what we need to show? Is this presentation we're going to do here in front of 5,000 people? Do you want to see if that really is a good presentation? Is there any way I mean Yeah, I think our rain project is part of that. If it's that build? Yeah, if it's that build. I mean if you go to newer websites, actually the hiking website, which if you have a wifi here, you can probably open it. I'll share this. When you've got to go, you've got to go. It's fine, it's fine. You've got plenty of time maybe 14 minutes. So we just launched a website today actually. So the website we just launched today is called 3000.gov.tw 3000.gov.tw I hope it's not too bad. There's an English version that we'll just submit at right. So the EN on the cover, right, I hope it's not too horrible. But enough. So it's the triple stimulus gadgets and the point that I'm making is that there's a small line at the bottom in the footer that says to the extent possible the small and medium administration ministry of economic affairs has waived all copyrighting related to our neighboring rights to creative content on 3000.gov.tw. This is where it's published on I1. So this is basically an invitation that says if you see anything horribly wrong on this website you can send a full request which is on github you can just change it. Who would you like to respond to that? Anyone. Anyone? A user? No, no, no. People who look for translating this to Indonesian or to Malaysian or to Philippine or to other languages. What is this? This is a easy to get, easy to use regulating and touching stimulus voucher. It says so on the tin. Yes, but... I'm sorry if I'm a little stupid here. What does it do? Yeah, so if you click the credit card for example. The credit card. Well, if you're sorry you're a credit card not a store bike and I don't even know why you can mention drugs because it works on your computer. Anyway, right. So what is this? Okay, so if you've got a credit card in any of those banks you can start declaring that you're going to spend $3,000 starting July 15th and then once you spend $3,000 and let us know you can get to $2,000 of that back from nearby ATM. That's it. And so that's the stimulus program and then it links to all the different banks offers and I know that the post office is not in English. Alright, so yes. Okay, so if there's something horribly wrong there and if you look at it and think of an English speaker who never have gone past the trouble of clicking over to one of the choices and the one then that means that there is a chance for collaboration in case they can make it better because this runs until the end of the year and so we can gradually make this those better and by the way, the hype website that I mentioned is re-designed by Ray, start with the search where you can enter the name of the mountain you're going to climb and they start with some jade mountain and recommendations. When I click on search, will it actually search the website or will it just give you top Google results in Taiwan? No, it's the genuine. So if you click which is the middle then it shows maybe you want to climb over its west the west peak the west part and then that will take you six days and so here are all the parts that you need to basically book and we found that for you and you just choose your start date or end date and if you don't want to go through discount you don't go through discount and then it makes the hooking for you and then there's a clear progress bar and so on. And it's completely the old system attack so no one can confirm it. Exactly. So if people complain well they can complain about for example that there's no Japanese and that's French okay maybe we can try French okay maybe not the west peak but anyway I already see I see exactly where we could be of value you know because this is a wonderful idea but it needs one more little super coding layer on top this is explore the top the highest easy safe reliable this is still too many words this already implies that I'm a dedicated mountaineer the only difference between the old mountaineers is that I don't like the old website but I'm still not actually saying like hey you have this new client everywhere yeah not at all just leave it to get started hey buddy yeah and that's the first shell so the same thing with this thing here my first thing is what's the problem so what we have on our first page on our website is we have a story teller which tells the story of your business every business has a story and there are no boring stories so if you have a story you need a story you need a story to do that's what we do our core prompts so again here it takes me five minutes to figure out what is it like why would I engage is there any reason why you would tell me hey buddy that hey buddy nudge is not there once the nudge is there the world opens it's like the first line in the nightclub you have a good tool for that but I mean if you have in any conversation you have a good opening like you can tell it's a report and suddenly like okay sure it opens up the batteries communication and that's what's there yes but they're all ordered by bus number and not by where I live for example that's right so I want to take the bus can you help me that's how it starts I forgot my umbrella on the bus and not like okay there's a lot of the websites that you can take and not buy stuff I really don't need there's a special discount for senior soldiers okay they don't pay five and need to pay four that's the important thing people but it shouldn't clog up the rest of the interface let's keep it relevant to what most of your users want and that most of these just feel not neat actually you know you CK from notorious comedian nerder he was my hero until he got involved in the YouTube scandal and he fell from the craze it's unfortunate because of that this guy sitting right on his phone with his wife just all blotchy red can you help me I'm stressed out he's observing his marriage falling apart he's like can you help me and he said all he has to do is hold his hand on her shoulder oh yeah just say there's something we often forget we have this we have that it's really an observation it's over and then it's eliciting it's eliciting it works in marriage promotion it works in relationship it works in office it works everywhere but it especially works here I haven't engaged with a single person what's it about hey, you want to just move on this is cool and then I might say I don't want to give you that from you it's fair it's starting with an engagement and often I don't blame it I mean if you're a curator in a museum you just bought a new painting of a potato and you want to be like oh my god we're going to recall this no, no, no, no take one step back I applaud your enthusiasm and I applaud the effort it goes into let's stop for a bit that's what we do we're the guys that say great product, great company great customer whatever based on great manner of use let's stop for a bit let's ask the customer yeah yeah, about the flavors yes, click here can I get to deliver of course, you specialize within 5 hours fresh that's what I mean it doesn't start with first tree was planted in 1845 sure, when I dig deeper I don't want to find that but don't even need the encyclopedia to say I'm a child but he has to question why is this guy blue? I tell him that this guy is blue I have an hour to deliver that's one hour short you're going to be seen I'm just waiting it here I'm going to do just blow okay that's how it's going to be you have a really good point I think part of the reason why I showed you the hike I won and the 3000th is that it represents a a new approach of public service I just love the sign and it's meaning that you don't have to ask my permission to review this website for the hiking the hiking has been redone many times by an app called hiking book and I think at least two apps that's the other one I don't know its English name but the point is that because the hike search bar and everything was just at the end making back-end requests for two of those existing websites with streamlines there so anyone who wants to continue for more exciting front-end can just go ahead and do that and I think that's the important part is just to open up for alternative imaginations I love that but at the same time that democratization of design any other place doesn't absolve the original creator I know I know but when a particularly good one comes up it makes it so that the original creator can just say hey would you like to just use your version to become our website if you google for musk and our office name pdis so if just google for musk and then pdis we are musk space pdis I think it also works without pdis oh sorry right, so that's the first link so you see literally 140 different visualizations of musk idea in our near by pharmacies and so the point here is that it's kind of like a portfolio page for aspiring front-end designers I think this shows near Kainan which pharmacies are still open and have musk in store this is actually one of the earliest ones so it's not super pretty but it's open source and the author put it together in 8 hours and even the Koreans are using it which is really good but if you scroll down a little bit in the original thread in the first half you see new designs like the last one like this one and this is much better for our user experience because it only shows you the pharmacy that actually have musk in store it gives you the right, well the efforts so you can actually so it shows you where you are and the near by pharmacies that still have musk in store because that's all you need and then you can just click and navigate here that's great so this one came later like maybe the most or so later than the original one but because they work off the same API and nowadays for triple stimulus vouchers we're offering the post office triple stimulus voucher stock in the same API so all of this visualization can be reused and so just today someone took that and launched ocean.taiwan.gov the TWA that's another website for you this is really exciting I'm not sure about the TWA the ocean.tai.aw T-I-I-I-Taiwan Taiwan is one of the indigenous nations but they don't own the ocean by themselves so ocean.tai.gov.tw I love this convergence under the surface that's really cool and so this basically shows you the anything that you want to do with the oceans really so if you just go to any place you can zoom in then you can actually see fishing ports and tourism information and if it's a control area it also shows you where you get the permits and all this and they learned directly from the different layers of the mass map that I showed you previously this innovation builds on one another and so it forms kind of a pattern that each successive government digital service can build upon the older ones that are contributed by independent designers we certainly didn't contract any of the 140 mask visualization but we learned from the west and say our next digital service is going to be based off that particular one and so that's again one of the ways that you can help because not many of these designers cater to a foreign or international audience I know I know but for ocean and hiking these are the two main attractions that when international visitors want to come to Taiwan they often want to come or to serve and so we really need to serve international visitors and give them as you said the nudge and so that's where also I think there could be a lot of help with when I when I look at design graduate students design graduate students I was like Taiwan is full really full of engineers who are designing solutions and then go out there and then this is a pandemic we always design solutions we're getting better better design solutions but no one is actually asking if there's a problem I mean every year I see another five new team costs the bluetooth build in so you can check with your friends with the bluetooth how hot the tea is and how good the tea is honestly there's plenty of some active tea it's not it doesn't make the world better I think we really find a way to make this all relevant to the user I think that's the next step I don't remember who was talking about that but it was like is this a solution to an existing probability so if it's not we need to ask ourselves yeah for hacking there is a right it's the permit that's scattered in the face basically encouraging people not to do it or encourage them to do it outside the law but because you're getting the habit of violating the law the law kind of rich or important so if you don't create a good system you can't expect people to adhere to that law so it's very important and I think then again you ask yourself average client what does he want also typically say it's a one click solution click you will take care of it so exploring what's going to be solved and I promise this is the last URL because we only have four minutes it's polis p-o-l-i-s that g-o-v-t-w slash ocean right so and I think the coaching side works here but anyway the point is that we're asking everybody who want to learn a little bit more about the ocean what do you think are the burning questions let's not jump to the solutions let's ask what's currently wrong or what's currently right but we need to do more of it opening up oceans for access information integration transparency services education and the responsibility and so for the next 30 days we're going to use a if you click on any of those pictures maybe the first one it opens this website where you can do machine translation if you click the right button sorry the button in the middle the one here it may or may not work so you can look at the suggestion from that person whether you are in a court agree with it or disagree with it and if you click the agree or disagree your avatar down below would move toward the people who similarly agreed or disagreed with it so currently here's three groups of people and we just launched their 30 days to go but the idea is that people can find kind of the consensus of what need to be solved before we actually design solutions this is digital democracy and oceans in general we tried this with the hiking part that's how we get people who are interested in hiking contributing to that integrated experience and we're now repeating this for oceans so I think this is also something that I welcome your input like literally there's an input box down below that you can type let's just let's just I'll get some feedback on this correct thank you thank you you know who owns the name Taiwanesedesign.com Taiwanesedesign.com you know why because I published the first book of Taiwanesedesign together with another production we went to the TBC we said are you interested at all wow they wanted to publish it and I got the domain and I said listen I don't need it you need it and we couldn't get anywhere so anything you can do to say like spread the word anyone who knows anything that needs help we don't need to be hired we don't need to be you know brought in as a PR for it but that's not right it's not like a really nice conversation no problem yeah awesome thanks for your time thank you