 Hey, good afternoon everybody Tom Stewart here with cleaning business today. I'm with my partner Liz Trotter. Hey, Liz Yes, you're at the right place at the right time Yeah, it's like groundhogs guy You know, we really tried to be here on time yesterday. We didn't try to be here on time today I won't give you the long story, but Tom didn't try to get here on time today But yesterday we really did and we were Still two minutes late. Well, this is this is the joke Liz and I were in another meeting and It was for something and we were looking at the clock and I made the point is like, hey You know, I've got another 30 minutes until it's five o'clock and we have our Facebook live and Liz goes I guess that means we have about another 45 minutes then What are we ever on time, right? Ah All right, I'm gonna try and pull this up so I can respond to people Tom Numbers you want to share I think yeah, the unemployment numbers came out again yesterday the weekly number of people who applied for it for unemployment and I was like another Total number of people that have applied for unemployment over the last forget if it's five or six weeks It's like like pushing up on 30 million It's just a crazy crazy number never been that high before and on a monthly basis usually on the first Friday of each month the Department of Labor announces, you know the unemployment rate, you know that percentage and You know other stats in terms of you know, how many people are on employment and replied and so on and so forth And it's the Department of Labor number they didn't even try to announce it today They kind of postponed it because you know it's the first of May I guess so they would have to kind of get their numbers together and it was more than they could count So it's like sorry, we don't have our members ready to share today We'll try to figure it out and give it to you when we get it. So, you know, I Don't know for whatever reason I watch it junk on a regular basis And I've never seen them not be able to come out with a number when they were supposed to so There you go. I'm precedented times. I'll just go ahead and get that out of the way I'm gonna do it now. Yeah, so did you see what Sarah said? Gusto came out with a really cool ppp forgiveness report yesterday That's how it's cool Yeah, who's talking about Matt Rick, it's just switched over to Gusto and he was Was telling me about that as well Yeah, well, what did he say about it? Is it gonna do the tracking for you really easily or It was kind of a mixed bag with Matt actually and I forget the details, but There were certain things about Gusto that he was expecting it would do that. Oh, I know what it was He was using like pay core I believe or paychecks and one of the things that some of the other payroll providers do is If you got some people that get paper checks, they'll actually cut those checks and distribute them and actually you'll get this Overnight letter in the mail with paper checks. You can give to people Gusto doesn't do that So he was complaining because he was trying to print checks in his office and he was by himself and Couldn't get the printer I think I did see him with like five checks. He's like, I only got five drags So why doesn't he want to do direct deposit Tom? I it's a good question, you know, I guess There are some employees that Want to have a paper check and on a very competitive job market and I'm just speculating here that you know, I mean we still in Charleston probably Print a couple of checks or at least we wasn't that long ago that we did anyway because we had people working with us for 20 years it was just they wanted to check and you know It just Before we continue talking about work. I do have to tell you that people are making fun of you right now Because that outfit I told you those two shirts don't match. I've told them before y'all those shirts don't match so That's funny Yeah Now I can get to work All right, so Sarah is saying that the report tells you where you stand and how many more employees you need or what employees Need to make more to stay on target. Oh, I like that. I do like that matt. Why didn't you share that? I need that Um, he's happy with gusto, but he has seven people that aren't on direct deposit. Okay, that's why I bet oh so with seven checks that you were talking about not five Yeah, I know some people don't have accounts seems so odd to me that people wouldn't have accounts, but I know I know that that's actually really a thing so I got my um, I got my announcement from my bank today that my ppp has been approved and so they're Um contacting me with I don't know. I have to sign something I guess Don't let them put you in a box tom put that shirt back You know and tie it Hey, thank you I gotta be me You're so nice Patricia uh anyway, so I don't know though the I am a little bit concerned. I got I got a message that said first That I had um a deposit that was going into my account. I was like, oh cool. This must be my ppp But it was 17 000 dollars. So I was like What what is this 17 000 dollars? Um, and then I'm like, I don't what is this money? and then at first I was like Is this some kind of an advance on the money or I don't understand how how it works and then um later I got the email from big america saying that I had a loan documents or something like that that I had to sign I can remember what it signed Didn't play the video hold on So now I'm like Did did we like apply for some funky amount? Why would they be sending me 17 000 dollars for anything? So kind of stressed me out. Nobody had any kind of experience like that So we're was it like a down payment? It's not in my account yet. It says it's going to be in there in two days. So Oh, why? Yeah Tuesday we were supposed to be getting the Yeah, and we still haven't seen anything there Uh leslie says if they owe child support, they don't Oh That's those are the people that don't want to be on direct deposit because then it gets pulled automatically Got you. Okay. That makes Okay Yeah, that makes sense. All right, and trisha says uh, I'm gonna get out of here. Uh Yeah, well the neat kind of yay, right? But I don't know. What am I gonna do with 17 000 dollars? That that almost What kind of world are we in? The government's giving you 17 000 dollars. You're like No, I'm kind of irritated about it, right? It's not even that I'm like I'm kind of irritated because really what can I do with 17 000 dollars? That actually feels more Of a hindrance. It feels more of a challenge. It's kind of binding me. I don't I don't really know what I'm supposed to do with this Okay, Deborah Oh, but Yeah, but do you only have two employees? I mean if you have two employees, that would make sense But if if you don't then I think you had four or maybe even five. So that number seems funky Um, what what is can you lovingly force their hand to accept the payment card if your payroll processor offers such an option? Oh, yeah, that's that's easier matt if you can do that. That's a good idea Dan So definitely like those Better than than the paper checks I I do like the paper checks for that final check so I can get the people to come in and fill out their exit interview and And give me their uniforms, you know, so I I do like the final check But if you have seven checks, then that kind of puts you in a awkward spot Matt, you need to get more checks Yeah No, just a final check everybody could come get a check. It's fine So I make three Debbie says I make three. What does that mean? Debbie you make three So, oh, you have three right now probably make is probably just a type of Voice correct and trying to hire the fourth. Okay. Um, hi So I'm not gonna see my PPP yet. I placed in my bank post fargo. Oh, I've heard a lot of bad stuff about glow fargo They keep sending me the same email every day saying they will submit it to sba But they're not sure if it will be accepted. What should I do? Should I be worried that the fund will run out? Listen, tom looking good. I'm assuming you got your PPP I did not get my PPP. I got some random little funky amount tom did get PPP money So he's working in but for for others No, and we're really kind of running out of money in some areas It's really kind of need money. Yeah So we were talking about this yesterday winter some places to apply our PayPal Lendio isn't accepting anymore. Do you remember a facebook is still? Hey, Bridget Uh, do you remember the other one tom? I didn't write it down I think is taking them square Square yeah, so these are some places and you can apply multiple places went up just keep um applying Just don't don't accept two That's the only caveat there Okay, so ginger's loving your shirt tom. You know why though? I just want to be clear ginger You're loving it because you just got on you didn't see what he was pairing it with It was the pairing that was causing the problem Yeah My shirt my flannel shirt didn't match. This is one of my favorite shirts So this is this is trying to catch sunflower for you grateful dead folks out there It reminds me of anybody watch survivor It reminds me of Rupert I know some of you are gonna know. Oh, yeah cabbage cabbage cabbage was the other one And I heard really good things about cabbage after we got off this call I heard like three different people saying that they had good luck with cabbage processing really quickly So that that's the one I was trying to remember. I I would do that. I jump on that one too right away Um, oh Heather loves the shirt too. I really love the shirt. Actually, I do love that shirt I do just love the plaid Heather and I you know her Her husband's a big grateful dead fan has a cooler with a grateful dead sticker that he's had Since his youth There was a there was a An igloo cooler like the same style that uh had like the grateful dead bears on it that it's uh, they're selling them I noticed it last week and it's raising money for I guess COVID-19 relief and I sent her the link and she uh said she was going to buy one not to replay The cooler just kind of a spare Yes, supplement Got kids. Yeah, so what else is going on in your world? I I shared a um a graphic with tom yesterday, but we've just been so busy We neither one of us can even find where it was the graphic was Of all of the different states in the country and who was opening who was partially opening Who was and had dates connected? I was like, oh my gosh, this thing's awesome based on the most up-to-date information But if anybody's seen that let us know. I'd love to uh be able to find that Let's try to dig up Give us something to do one day Yeah credit unions, uh, I'm not sure. I uh how credit unions are working anybody have good luck with Uh a credit union. I have I have I bank at two different credit unions, but I didn't apply it either one of them Um, you know what I didn't do at multiple companies. I only applied for ppt funds for one I don't know why well now you know Cabbage it is i'm doing it Um, do you know ppt payroll is the pay period or when the check was written? Do you know Yeah it's For the the eight week period is like when the paychecks or are written so Like if you get your money On wednesday Then two days later. That's the first Pay period of your eight week period even though those people The work they did, you know the week prior you even knew you were getting the money. That's kind of what happened to us now There is an interesting thought. I've actually heard some people speculate that you can do this Um, I'm not sure what the ruling would be but once you get down to like the last week Take check that would be going out the following week and pull it forward and pay people Too tough for two weeks at the same time. I don't know if that would be acceptable I don't know what the bank would say. I don't know anything But it would just be another way of getting another week's worth of Hey, that's the way the irs works for for like tax purposes and I do know that You can Do some things at the end of the year to pay a bunch of bills in advance to get it in december Or if you want to kick, you know, if you want your numbers to look better Take a bunch of bills and wait and write the checks in january So you might be able to squeeze that last pay period in You know the lat you know put two pay periods together Maybe talk to your accountant, but uh And bottom line is worst-case scenario is it's just not forgiven. It's not that you're weren't going to pay it Anyway, so might as well try right? Nobody's going to point about getting paid early Yeah Ah gosh, I do have an employee that would complain about that. She really was this uh weekly pay She does not want weekly pay All right winter wants to know tom does workers compensation count as a payroll expense for the ppp Should I include workers compensation on the ppp loan application? we were looking at the rags earlier this week and They do not explicitly say yes to that they address health care and vacation They address a lot of different things they they they address local and state taxes They don't say anything literally about workers comp insurance. So We don't know It didn't that's what leslie's saying it doesn't it doesn't say it does so the presumption She didn't leslie said she didn't come right okay But but yeah, we read it over and we read it on the call on the facebook live and and we couldn't see anything so I do think though that it's not gonna we we also said that it's not going to affect any decisions you make over that Eight week period because you're going to hire people and you're going to work people and you're going to pay your workers Comp insurance somebody's going to pay it either you or it's going to come out of the grant So just go ahead and do it once you get to the end of it. There's going to be A stack of paperwork. You're going to be filling out to to to reconcile all of that. So Um, you know, you'll find you'll find out once you're you're having those discussions with your bank What about federal taxes? I guess that would be the employer portion Yep, we talked about that on tuesday, I think yeah Um Do you recall with the input to that was? I think it it was basically the same exact answer that we just gave around Let me see while we're talking. I'll see if I can actually find the uh, that that that reg okay So, uh, other than that for those of you that are Um that have your ppp money fill us in. What are you doing? What are your people doing? I doubt there are very many of you that are just having your people stay at home So are you do you have any? creative ways to get people to Or to be able to spend that money on your people. What are you doing anybody? I know that uh, some examples of things I've heard people are putting their spouses their children On payroll. I know that not not little kids y'all right like like working age kids. Um, I have heard that about um Just having them do whatever kind of work that they can come up with training etc But giving them some type of a bonus Mainly they are busy doing discounted cleanings discounted cleanings is I think that's the most popular right now, right? um Are you doing discounted cleanings for everybody sarah or just for um frontline workers Tell us tell us a little bit more about That how do you get them off of a thousand dollars a week? um So we talked a little bit about this yesterday leslie And they have to come back to work And in most states not all we we don't know about some of these other states where this isn't true So of course, you're going to want to check in california, but in most states if you Have worked for them and you call them to work and they don't come in Then they are no longer are eligible for unemployment Uh, and because and did we decide after talking about this that they're also not Eligible for the federal portion we did right? So and that's in most states Not apparently not all I haven't seen any of the Actual regs for the states that that's not true in Um, if anybody has that I would love to to read that over. All right. Let's see what tom's got here Here it is again So Payroll costs You know this is this is copy and paste out of you know the the regs Which are defined as salaries wages commissions payments on cash tips payments on for vacation parental family medical or sick leave Severance payment for retirement benefits payment of group health care benefits Including insurance premiums and that's insurance health care Not other types of insurance like workers cop and payment of state and local taxes I do not see anything there about the employer Portion of like the social security and the federal Yeah, I would say not to federal because they specifically do call out state and local right, so if there was um If the federal tax was included i'm pretty sure it would have it would have been put here but It still gets down to you know You're not going to make different decisions in terms of who you're hiring and what jobs you're going to be doing And how many hours are people going to be working based on that so Just go ahead and try to make as much money as you can over that eight week period and once it's all said and done produce you know the documentation and I would ask the question again and and you just you know You never know the the rules aren't written clearly specifically entirely So a lot of stuff is still up for grabs All right, let's see Debra says she's working her people Um, they're not working 40 hours, but she's paying them 40 hours Sarah 50 off deep cleans and the first regular clean when they sign up for weekly or bi-weekly Okay, um, we just got her people working She had one paint part of her office have plans for calling clients. We don't have back yet She finally put her husband on the payroll. She hasn't done any discounted cleanings um about 20 gift cards to give to frontline workers Um, if received notice as they approve my ppp, but don't have it yet I'm thinking she needs I she received idol advance carol did Uh, can be rolled into the ppp if I use it I if I use the idol for payroll before receiving ppp. Will that be forgivable? Should I wait until I get ppp when eight weeks is to begin? Yeah, you gotta wait for the eight weeks Does using the idol began the eight weeks? No, it doesn't You know Here where this is this is relevant. She's said that she didn't see bonuses mentioned on our definition Doesn't literally say bonuses It's but it's a payroll cost He you know somewhere in this whole general thing of salaries wages and commissions. I You know, I don't know that might be one for your your your your cpa and and hope that they know Payments of cash tips at that work Like They send the tips to the office. I don't I don't know what How is that a lot of times people put the tip on the credit card and it goes through your You know you have to include it on Yeah on your report. Okay But it's almost like it's double dipping because the tip already came from The customer presumably Right So if they're reimbursing you for a tip that the customer already paid for that doesn't make any sense does it? I mean that's money in your pot We made money Yeah, that's not even our money. How are we getting reimbursed for something that we never got in the first place So, you know how you didn't get that 20 bucks. We're gonna give it to you anyway That's why I'm like, that's just not really making sense to me. Yeah, that's that's You know, but they slap this law together pretty fast and I mean this is the way global I don't know Winter wants to know if you're open tom you want to talk to her about what's going on branches and And we are opening um in georgia next monday and You know so far so far so good, you know most the customers are You know tired of not having their home cleaned. Uh, there's still a few that you know want to want to wait a little bit, but You know we're cautiously optimistic Yeah, I I think that most people are finding out that That a lot more people are ready and are cleaning done and they came up thought was going to be the case But I think people are just wanting If things to go as much back to normal as they can too. I mean It's just everything so fun I think a lot of you know that my mom's in the hospital right now. And so she's been in the hospital since Um a little over a week now And we haven't known what's been going on with her. Um, she had elevated heart rate and blah, blah, blah So normal normal stuff and elderly people right heart the the heart begins to fail Um, and so that's been going on but then she started having this other problem. Um Where she she ended up getting a tear in her esophagus And so that's which like extending this amount of time that she's in the hospital And I was talking to her last night And this seems like it's off. It's really not I was talking to her last night and she was like almost hallucinating like Talking you ugly I'm not so that I got a hold of her nurse and said hey something's up with my mom. She needs fluid I don't know. She needs something. She's kind of I'm not right and the nurse said no, you know what this is one of the things that we're seeing right now The people are so Insular they don't see anyone my mom's been in there, you know a little over a week and No visitors no social contact at all just people coming in Take your take your stuff and go and they're going a little crazy. They're going a little stir crazy Who would have thought right how interesting is that so they're the hospital is actually trying to figure out a way To get people out of their rooms and like wheel them down halls and just have them see something else than this little room so I was thinking now Everybody is feeling that that's happening after just a week It makes sense why the people that are stuck in their homes. They've been there for a month I'm schooling their kids, you know not not being able to get out at all especially those extroverts. They're just like I need something So the whole thing I know this is a very long way of saying they get That a social problem that we're having just because of so much lockdown in so many different ways It's uh You know, I went into the office and I had to do a couple of things that we're wearing masks in the office now So I put the mask on and I don't have a lot of experience wearing the mask And you know me i'm like drinking coffee all day And having my mask on i'm making my coffee and i'm oblivious to the fact and i'm i'm on a On a zoom meeting, you know, and I see myself and I see myself going with my mask on it's like this isn't Yeah, that that's real similar to this right where are my freaking glasses Right they're real similar Uh, yeah, sorry you guys, um Bringing it down with my mom. She's gonna be fine. She's fine now. She's doing much much better So, uh, not to worry. She'll be going home real soon here A little bit good And yeah, thanks. Thanks for keeping her in your prayers. But if it she is doing fine now, uh, there was a question about Where is it so far? Oh, that's what it was sarah was saying that she's uh up to 70 75 percent of revenue I love that right and such great timing Um, whereas we've been been about 50 percent for the last month. We're still confirming it's helpful Oh, yeah, so that's another thing. I really wanted to talk about today. I'm so glad that you brought that up sarah for those of you that are You've got everybody on your schedule and you're starting to work your days Don't don't stick with your normal Pattern of whatever it is calling a day before or even two days before Get everybody on the phone you guys find out get confirmations from Everybody because what you're gonna find is you're gonna have too many people scheduled to work Because you think your schedule is good now. You're open. So you're just assuming We're ready to go But a lot of people are finding out that you're getting all of those skips in the morning Skip skip skip skip And then they're that you know that big chaos of having all the skips in between people and right now It's even harder because your people are distancing so they're outside and uh, so get in touch with all of your people at least for like the next Two weeks. It's my recommendation But I'm seeing a lot of people But if you have your PPP money and you've got your people at the office and you've had some skips It's a wonderful time to do some training Yeah, wonderful time to do training Uh, let's see when does the clock start with the eight week PPP loan The minute it hits your bank when the monies hit your bank. That's when it starts Um, once received loan are approved. Nope. Once you get it get it get it get it So if you're working with the bank the bank has 10 days to disperse those funds when it's approved You know if you can get to your bank ahead of time and say listen, don't just slam those monies in my account I want to have a discussion with you and You I mean it depends on your situation But you want them to put that money in the bank that gives you the best opportunity to squeeze Eight big payrolls out of it where you're cleaning homes So if you're cleaning homes right now, that's not that big a deal But if you've been shut down or personally shut down You're probably better off taking as many of those 10 days as you can to give you a chance to get people lined up and customers God's booked Yeah, lord is better Uh, shannon, i'm sorry. You can't concentrate. You feel like you're losing it. So i'll tell you that for a lot of people Um, that that's how things have been But the good news is most of the people that are going into that down cycle also come back out of it without to Long of a wait one of the things that you might think about doing if you're not on some More of these zoom calls where you can actually see people and interact with them not like this one where You're just typing but you can get on some zoom calls with your family or your good friends or something like that Where you see their face see there see them moving You'll you'll find yourself beginning to feel a little bit better. Maybe give it a shot anyway I'm i love the need that you're doing the daily exercising classes with your mom I really wanted to do that too. I wanted to do something with her over facetime that she just could do it But now she's gonna be awesome Um, according to one of our banks locally the eight weeks starts when you sign and not receive That accurate that is not the information that we have gotten or that we have seen in writing and we've pulled up multiple times The information that we've gotten is when it hits your bank so Um, find out why they're saying that I I don't know why get get a little bit more information You're doing it differently. I mean it's all over the board. He's bank kind of has their own rules. So I mean Yeah, you want to have that discussion but just about Without an exception everybody else's bank and the understanding was it starts the day that the monies are physically in the bank Yeah, it's kind of makes sense because How can you be on the clock if it takes them they could take up to 10 days? to put it in there and how can you Bring people back to work when you don't even have the money yet Yeah, just trust them We see how well that's been working out. Oh shannon. Okay, so it's when you're wearing a mask Oh, I get that. Well, definitely get on some zooms without your mask Do something like that if that'll be helpful. Hey, you could also you do just like a quick Oh, sorry, my this is so awesome. You guys My daughter's mother-in-law made us a whole bunch of masks offensive to us. How kind is that right? Mother-in-laws, they're awesome. Anyway, you could do a little All right, gotta do something. You gotta make yourself feel better there shannon Uh for all clients that have skipped all of their cleanings We're charging a $40 upcharge is that we're also pushing initial cleanings for $150 over the cleaning fees Or a disinfecting Htp after the cleaning For 49, 39, 6, 9, 7, 9 fees for on top of their cleaning That's how in Utah Wow High-touch htp must be high touch It's something right Point I touch points. Okay Okay. Yeah, that's awesome. I mean if you can sell that and and you know explain to your clients that This is extra value that that we're creating and this isn't part of our normal cleaning protocol But in this COVID-19 world, you know, you're really this is how you get maximum value out of the service We're providing I love that I love that Another I have a question. So you say that you're charging $40 for the An upcharge for the people that have skipped all of their cleanings But then you're also pushing an initial cleaning for 150 over the cleaning fee. So Is that 150 plus the 40? Tell us a little bit more about how that works. Okay. This is this is good good stuff here you guys Hey, let's go. Yeah I'll show us something here. I think it's really kind of cool Um yesterday Vicki Coleman was asking about some of our training programs and wanted to know if we had Spanish versions and Sadly at this point in time. We don't I mean I took three years of Spanish in high school and found it A struggle and I don't think we don't we don't have that skill set in our toolbox at the moment but um Robin Murphy had one of her employees Oops, I didn't do this right when it had one of her employees shoot a video on how to Don and how about how to doff? loves actually And I put that up in youtube and I just want to show it because I think it's just really cool. It's on the modern cleaning YouTube channel It's over here and I took the english version and copied and pasted in google to give me the uh the the translation but You Isn't that awesome? Yes, I love that Tom. It doesn't sound so much better in Spanish. Yeah, it sounds prettier in Spanish She got those pretty nails too. I'm like, oh, it's nice So, you know, we we we need to and we aspire to be able to produce more, you know, bilingual Material we we we appreciate the need And loud and thank you for that. That was cool That's super nice. Um, also on here. I love this idea that um for for those of you guys that are looking at the comments Look at what linda did over here She sent an email out to all her people and she gave them an option a b or c a don't come back We're not ready b come back, but I can wait a week or two or c Oh no And she says 95 of the clients responded. I think that is really amazing. That is a That's an incredible You know, I can send an email out saying hey, you know, I'm giving away Free pies tomorrow. Just let me know you want one and I'm not going to get a 95 response rate It's like I'll bring it to you leave it at your house Yeah, it's crazy. Oh my gosh, you guys. I just notification right here That our stay-at-home order has been extended for a month Who's that people are gonna lose their minds this washington. That's the governor or this from you your Washington state stay in order extended through may 31st People are gonna lose their minds also. We're the capital so one of the things that we're dealing with is All of these protesters on the capital on the capital grounds every day without masks Oh, that's making people crazy. This is it's a crazy time here in olivia. It's crazy here All right. Oh, um, we saw I Heather did give us an answer here Oh wait before we get to that answer, let's hit bridge it So this is a question I haven't heard before tom So the ppp is going by payroll date or we we report payroll or the payroll check date Is deposited into the employee's account. So we know it's when they're actually paid but I guess it wouldn't have anything to do. I guess it would be when we wrote the checks It would be because not It would be the day what it would be the day that they are Formally paid whatever the date in your accounting system says that that Payment was dispersed Like people do direct deposit Technically in your quick books if you will it'll show that the payment was made on friday, but um Yeah, I don't know. I mean that's that I mean that is an interesting question how Maybe I guess it depends how you do your payroll. Maybe you can squeak it in Yeah, you might be able to get a little bit earlier I don't I don't really know. It's a good question. We haven't had that one yet uh, all right, and so Heather's answer to her question about um, if she charging 150 plus the 40 for 190 for an initial But she says she's pushing for the initial 150 If they give her a pushback and she's only going to charge them 40 I like that strategy, right people feel like they're getting a good deal And they feel like yay, and she's still got her 40 bucks out of them. She didn't go from 150 down to zero So yay, Heather. Good job Sarah did the same thing as linda. So that answers your question winter um That we have at least two people on here. Sarah and linda that sent out that email the abc email Try not to be Try not to be too nervous about your customers canceling your service forever Not very many people have seen that The the only not the only but the majority of the people that are canceling service As for two reasons that I've seen one is if your company was closed and there was another company that was easy to move to That was open. That's one And then the second reason is if they have an immune Immunocompromised person living in the home, then they're like, I I see cancel. I don't I don't even know If when this is ever going to clear up. So those are really the only two cases I've seen Of the customers just flat out canceling and I'm reaching out I'm recommending that everybody reach out as soon as your stay at home order is lifted may 31st for me Just found out Then I'm recommending that you contact every single one of those people that cancel service and bring them back Because they still value cleaning they value cleaning a month ago They value cleaning two months ago. They value cleaning again till now. So even though they cancel Maybe I'll talk into it. There's more Hey, hey, Liz That you know yours. Hey the home order is going to be lifted may 31st Oh, you really Until may 31st Yeah, yeah, I said at least Thank you Tom for giving me that little bit of optimism there It's an unprecedented event. So we just Oh All right, so winter you can scroll up to see Linda's email But you can also go down to and sarah just posted or just down one sarah posted that all she asked them is Are you ready or pause? And so she are you ready to come back in May and pause if you're not and then they're expecting to come back in June so She gave them two options And that that can work really really well If you give people two options in a situation like this They're going to have to figure out which one who I want. So give them options that you're okay with All right. Hey Tom you need to share about the training I had a few people email me overnight about the training This is for the Phc Training. Yeah Yes Phc training. So we have been working really hard on this. I have a question for you guys Uh, so this training, you know is going to be available as of noon on Wednesday Well, the first module will be available. There's seven modules but I Yeah, the first class. Sorry tom. Thank you. The first class will be available Wednesday at noon eastern time So nine o'clock our our time I guess y'all Uh, uh specific north westers less lee. That's that you may write um, so My my question is If you guys think it would be helpful To tom does not know I'm going to ask this and he does not love it when I do this but doing it anyway Do you guys think it would be helpful to have? Maybe a portion of the class live or Even one of the classes live Just to be able to see what's what's in it how they work, etc. What do you guys think? Uh, let me know in the comments And no, it's the hcp. No, it's not it's the phc Professional house cleaning It's phc professional house cleaning And I know the only reason I keep wanting to say ph is because ph highway anybody else having that So I know it starts with professional because that is the main thing that we're really pushing here is professionalism in the industry Uh, go go through the topics tom. Thank you so much. I appreciate that. It's gonna be helpful Yeah, there's gonna be one it's one program called the professional house cleaning program. There are seven classes uh You can see where they are basically it's the professional house cleaner which gets into I mean, this is what we were talking about earlier today, right les we are kind of The the finishing touches on this about you know, what professionalism is and it's really broader I mean we're looking at professionalism In a broader sense than just house cleaning because when we just narrow it to house cleaning It's almost like, you know, there's house cleaning and then there's all these other Real things that are professional and we don't want people to be thinking that way because if we choose to to to be professional and turn it to the word The information and adopt the behaviors that that we need to be professional and the skills that it takes to be professional Then we can make it up That's a big part of what the first first part of the program is and then we kind of get into You know a lot of the other major aspects that it would be important for every Professional house cleaner. No, we get into safety. We get into to help then, you know What hygienic cleaning is we get into the the the chemistry and the physics of cleaning in class four A lot of about being a professional is about understanding the why behind what it is at your doing um Liz you've got a great a great analogy with that you want to talk to us about handbots It's not the embots Ham the ham wins. Oh, yeah so a lot of you have probably heard the story about my mom moving up to washington from california and spending Christmas with us and we were Putting a ham into the oven and I went to cut the ends off the ham And my my mom was like why I cut the ends off the ham and I was like, what do you mean? You always cut the ends off the ham. She's like, oh, yeah. Yeah. Yeah, you're right Uh, uh, I always cut the ends off the ham I wonder why we cut the ends off the ham and we're like, I don't know. They probably taste bad They're probably tough. We see how they are on the ends. They're probably really tough. They're probably not good And so we ended up finally calling my grandma to find out grandma What what's up with the ends of the ham? Do you know why do we cut it off? Don't ask me why we didn't um ask google because that probably would have been smarter But i'm glad that we asked my grandma because my grandma said, what are you guys talking about? You mean because I had that little bitty pan So this is not a true story But that's the way I always tell the story Ends of the ham is go ahead tell them from there. No, it's it's the why I mean in order to be professional in order to Really embrace the idea of doing it with using the standard operating procedure in in in the appropriate way and Appreciating the value of a scope of work. You have to understand the why behind all of that a lot of times We miss that a lot of training programs miss that just gets into the what Follow the directions on the bottle You know remove the soil You know apply the disinfectant keep it moist for 10 minutes wipe it off Well, that's the why but a lot of times people don't do it that way But if they understand the why behind it if they understand the chemistry And what happens if you don't do it that way and all the good benefits if you do do it that way You're going to get you know a lot better outcomes So that's what we're talking about there on the science side We're going to talk about contents and surfaces and all the things you find in a home and the various ways you clean them In the various ways that you don't clean them in order to to protect them and and and preserve their value We're going to talk about procedures methods productivity. Uh, the last class is going to be tools and equipment. Um You know the whole duration all seven classes together We we believe we're going to be about seven hours can't tell you for sure We haven't pulled all seven classes together. We've been working on this for years by the way. It's just Yeah, I think I I've shared previously It's like one of those projects that we you know, I had it seven 70 percent done and just never finished it and the whole COVID Like, you know what the time is right and this is necessary and we're not cleaning anything anyway let's go ahead and finish this and and make it available and And and do what we can to promote professionalism within the entire industry. So that's kind of kind of the way that works and We're doing some we want to make this accessible Before you get into the pricing time if you don't mind Um, I I did want to say for those of you that see some of these topics and you're like, ah Procedures methods and productivity. What what if they don't do it my way? I don't want them teaching my people some funky way I know that um, sometimes you've seen training programs where they're teaching you how to do it the way they do it This program is not like that. This program is not prescriptive It is about professionalizing the industry and it talks more about How to provide professional service Versus providing, you know professional house cleaning. Uh, we're not saying you've got to clean with this type of vacuum this way that that's not what the conversation is about here Now we are talking about it. Go ahead Tom. Yeah. Yeah, you're you're right. That's a that's a a really important point You know, it doesn't matter if you do teams or solos. It doesn't matter if you use Upgrade vacuums canisters backpacks. This is You know transcends all that, you know, we talk about the different types of equipment and the pros and cons And why you might want to use one or the other But we don't prescribe and we certainly don't talk about you need this brand and this is good. This is bad Because let's get into the white right, okay, and we don't get into the white a lot It's a lot more about the why once you understand the why You can apply this everywhere. I use the analogy that This is like the driver's ed manual And the driver's ed manual is good Whether you're driving in the country whether you're driving in the city whether, you know, regardless of what maker model Vehicle you're driving the driver's ed manual applies to all of that So this is kind of like the driver's ed manual made for The the cleaning professionals who are out there cleaning the homes for you guys every day and There's more you would layer over this in terms of You know, this is how this particular manufacturer says that you want to use this particular product You guys are still going to have to do that because there's Hundreds of different products out there. So you can't get into all of that with type of program This is more laying the groundwork that everybody needs to know and then in your own company you fill in those finer points of the things that fit your specific Standard operating procedure That's great. Tom. Thanks. Um Ruth is saying her suggestion is a sample of the first module. Maybe five or ten minutes And maybe and i'm not sure which class would make sense to do the first five or ten minutes Maybe we'll think about that, especially she's saying To preview before purchasing in bulk would be helpful So and that makes sense to me if you have 50 employees You want to be able to get that great discount But you definitely would probably want to make sure that it's it's worth the the the money before then Yeah, good thinking So I guess Liz You volunteered at the pulling something together that we can share on monday, huh? That would be awesome We got a weekend. So this is our favorite time to work, right? That's right. We get a lot done this weekend. It's gonna have any other work to do I can take all Day tomorrow to do three hours worth of work Yeah Oh, I was thinking about that because we talked about it so much last week I was while it was the weekend last weekend. I'm like, why is it so much better? It's because there's no other work So we can just work on a project you can spend a lot of time You know, how often do any of you guys have like four hours to commit to one project? Like just four hours That just doesn't happen Bone range somebody needs something you have to do this other thing. You got a webinar. You got a meeting, right? I never get four hours, but on the weekend. Ah, the list I get these large chunks of time that I can do what I feel like is is higher quality work When I can put more more of my brain to it. So I love the weekend. I'm looking forward to it I'm creating a power point for one of these this weekend. You also Be glad I'm going to get this chunk of time that can do a high quality product You don't have nearly as many people on the weekend looking to you for help with systems guidance You know being the league, you know Being the leader is a 24 seven job by A lot more Monday through Friday than it is Saturday and Sunday for for for business with ours Um We are doing some uh, some some promotional pricing uh for like the the presale events And there's two different ways that you can enroll If you want to take the class as an individual student You can go here and enroll right through the classroom itself and put in a credit card and It's seven ninety nine dollars, but you have a discount code here That says presale you enter that in if you're registering over here only it'll take 50 off. So it's actually forty Oh guys for the next Uh several days till Wednesday once we start once we launch the first class The the presale discount I guess by definition would have to go away because it's not a presale anymore, right? We're actually, you know Are doing the class Tuesday he's saying Wednesday, but I don't want to have the same problem that we had with the with the last course that we that we presented so Tuesday because the pacific northwest if you start your day at 10 o'clock on Wednesday Uh, which I know I'm looking here on the people that are here And I know at least one of you doesn't start your day until 10. That's too late You will have missed it. So Tuesday not wednesday All right, sorry time No, that's fine. And if you want to Sign up multiple people for the class you go over here And the 50 discount is already built in so you're basically buying it through Shopify so If you like have 10 people you can do that and you can update and I didn't show you but the Let me go over here um the bulk pricing is Part of the process you go down here 6 to 15 courses. It's 15 off The next bundle of 10 is 25 26 to 50 it's 35 off anything over 50 It's 50 off and whatever that price is you get 50 percent more off of that So You know if you're getting 51 courses you can get them for as little as $24 and change a little bit less than $25 a piece if you're a larger company and Like here's an example of what it would be if you're getting 10 courses normally be 990, but it's got a 569 discount And The actual price is 420 dollars in change Once the Uh, the the presale Promotion is over you'd be paying $840 for those 10 classes. So if you want to do this Yeah, uh, which we just went over the topic If you go to moderncleaning.com There you'll see two boxes on that main page It's the one on the right and i'm showing it again here And when you click on that it shows you the topics that are covered in the class um, and so I wanted you guys to know for those of you that have Spanish-speaking workforce the reason why I wanted to do at least a little something live on monday is because Uh, I want those of you that have that that workforce to be able to see what the program's going to be like And to be able to judge for yourself whether or not um, you want to buy 30 of these for people that you're not sure they're going to be able to understand it If it's not going to be clear enough. So That's why I really want to do a little something on monday so that you can see What what the program is like you can get a real clear understanding What I want to give everybody a chance to be able to buy in bulk if you have to wait until wednesday To to buy one so that you can watch that so that you can go through the program Then it's too late to get that bulk discount. So anyway, that's what I think in that How about how about if we Put a deck together that's just got some of the the bullet points some of the highlights out of several classes just kind of a mash up just uh kind of get a flavor for for for the tone and and level of content Yeah, that I would love that idea tom. Thank you. That that would be perfect Yeah, like all seven courses just like a slide from each or something like that Yeah Yeah, I'll try to be mindful not wear this shirt with Sure Yeah, I'll I'll wear something that's not too Out to that's really a frame though because these are my two favorite shirts. I just know you wear them together all the time Oh shannon, you just signed up for the new course. Yeah, you're gonna love it. This this course is Um, so I mean I guess I'm biased because I'm working on the course also Um, but I've worked on a lot of courses a lot of you have seen me do presentations throughout the years for the last At least 10 years I have been creating presentations creating education creating training. Um, the foundations course, etc This is the best training I've seen out there so far We can explain our team that's working on this People need to know that You know my wife janice. I don't know some of you might know or some of you don't we might even drag her in this On monday just so you guys can can get to know her a little bit. She's Really kind of the curator of all this information and this has been her project for years, but Liz is Liz is helping us pull this together. Um, you guys know matt ricketts. He's been A regular on on a number of these facebook lives matt is Really talented guy you guys know that and he's Helping us with with some of the material and he's going to be presenting some of the material as well And joe wash we haven't had joe on here in the last week or so halfway. He's been busy He just opened up. So yeah Yeah, but but You know and all honesty joe is one of the most uh talented Business owners. I know in any industry and uh, he's all in on this project So we've got some some some really good people that are are helping us pull this together and uh, You know, you'll get to know more over the next several weeks as we we go through this program Uh, so you have another person loving your outfit here She says like so rusa. She likes your outfit All right. Well, we are running 309 tom we try to get out of here by it's an hour and two minutes because we're always late, but I think we're doing okay. You guys don't have any more questions Okay, it's friday. We know what that means you're really trying to shut it down get some rest Um, it's a long long race. We're gonna be dealing with uh, you know, covet 19 for for for a long time This isn't going to weigh anytime soon, but that's okay Because we're doing the things that we need to do to make the smart business moves And this is uh, there's a lot of opportunity for us. So let's uh, Just keep doing the things that you're doing and and and we're gonna make it and you know Line up in a better place than I think a lot of us are gonna be able to turn this in an opportunity to Make our businesses much stronger and better than they were before, you know, the whole competitive You're gonna change Totally and try to get that four hours of work in tomorrow Ununder what? Love time blocking. We'll we'll see you monday five o'clock eastern. Uh, we'll have a mash-up I guess an abridged version of several of the classes just kind of give you an idea Of what it's about and I hope you guys can make it Now you all know what tom will be doing tomorrow in his four hour block Creating that thing that I just threw on him right now. So if it looks like uh, tom is like wow What are we gonna do? I want you to see how quickly he pivoted. He has no idea I was going to say that and now here we are. He's gonna put something together for us and we'll have it on monday Yay, thank you. Tom. All right. Thanks you guys We'll uh, see you monday. Take care. Bye. Bye