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Published on Dec 22, 2010
Hear the story of Little Keith, an Anthem patient who was born prematurely. Although he improved enough to eventually come home, his mother, Teresa, says, "the journey wasn't over. It was very overwhelming coming home, and nothing prepares you for that." With the help of Amy Smith, an Anthem Nurse Case Manager who works with neonatal patients, they were able to get information and hands-on education on preemie care. When Little Keith's father, Big Keith, had a stroke soon after, the family was thrown into more disarray. "Amy, once again, sprang into action," Teresa says. Now that both Keiths are recovered, the family had a chance to meet Amy and thank her in person. "She went above and beyond doing her job," Teresa says.