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SDGC17 | Cat Drew: Situating Service Design within systems: a homelessness example

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Published on Jan 2, 2018

The UK is experiencing increased homelessness due to rising rental prices, welfare reform and a lack of social housing. Forthcoming legislation places greater responsibility on local areas to prevent homelessness. Informed by a Policy Lab project, the Government has provided £20m to 28 local areas to trial innovative approaches to prevent homelessness. Uscreates has been working with five local areas to create better ways to identify and intervene early with those at risk and prevent homelessness. This session will share our findings and focus on challenges of scaling design in homelessness at three different levels:
Individual: challenge of scaling a very human-centred and individualised intervention
Local area: challenge is less around designing a new service, but - in order to implement and scale - changing the mindsets and culture of staff into problem solvers that can continuously reflect and improve their service.
Country: challenge is to create an action learning set of transformative innovations that can lead to a new paradigm, and which requires wider systems permissions and conditions.

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