 Well, hello everyone, a good afternoon or good evening depending on where you're joining us from today. Welcome to Engineering for Change, or E4C for short. Today we're very pleased to bring you a special segment in E4C's 2016 webinar series focusing on mobile data collection. My name is Yana Aranda and I'm the Director of Engineering for Change Programs located here in the SME headquarters and I'll be the moderator of today's webinar. I'd like to take a moment now to tell you a bit about the mobile data collection series. The wide spread availability of mobile communications offers international development researchers, practitioners and students new tools and techniques for collecting field data and determining successive projects. So we've partnered with the Development Impact Lab at UC Berkeley, or DIL, to introduce a sample of survey software tools and demonstrate how to implement each tool in practice. This webinar is the first in a series of six webinars that DIL and E4C will be hosting through April. Today we're starting with Engaged Spark and are joined by the co-founder and COO, Abner Mizradi. Welcome. If you would like to make a recommendation for a specific platform, share your feedback, suggest future topics and speakers, we invite you to contact the series team via the email addresses visible on the slide, webinars.engineeringforchange.org and still at berkeley.edu. Now before we move on to Engaged Spark, I'd like to tell you a bit about engineering for change and who we are. E4C is a knowledge exchange platform and global community of nearly, or actually now over one million engineers, designers, development practitioners and social scientists leveraging technology to solve quality of life challenges faced by underserved communities. These can include access to clean water and sanitation, sustainable energy, improved agriculture and more. We invite you to join E4C by becoming a member. Membership provides cost-free access to relevant and current professional development resources including jobs and fellowship and a growing database of hundreds of field-tested products in our solutions library. Members enjoy a unique user experience based on their site behavior and engagement. Essentially, the more you interact with our site, the better we will be able to serve you resources that meet your needs and interests. We invite you to join our passionate global community and contribute to making people's lives better across the world. Please check out our website to learn more and sign up. Now, we mentioned that we are working with DIL and we wanted to share with you a little bit about DIL. It's an international consortium of universities, research institutes, NGOs and industry partners addressing global poverty through advances in science and engineering. DIL has headquartered the University of California, Berkeley and was launched in 2012 with support of USAID and the U.S. Global Development Lab. This leverages the innovative capacity of world-class universities to design development solutions which couple new technologies with novel economic and behavioral interventions. DIL calls this approach development engineering. Now, this webinar you are participating in today is part of our professional development offering. It is a free publicly available series of online seminars showcasing the best practice in your thinking of development practitioners. Information on upcoming installments in the series, as well as archive videos of past presentations can be found on our webinar's page. Also, if you're following us on Twitter, I'd like to invite you to join the conversation with our dedicated hashtag, hashtag E4C webinar. Now, a few housekeeping items before we get rolling. Let's see where everyone is joining us from today. This will be a great opportunity for you all to get familiar with our interface. So in the chat window, please enter your location. So let me see. I'll start. I see folks from Jersey. I'm in Oakland, USA. I'm here in New York, New York, Newark, Berkeley. All right. Thanks for joining us, everyone. Welcome. We're pleased to have you. Some of you are entering this information in the Q&A window. So it's a great time to draw your attention to that. Please keep in mind that the Q&A window should be reserved for questions for the presenter. If you have any specific comments, please enter them into the track window to make sure that we are keeping track of questions versus comments. So if you don't see these items, please just click on the very top right hand corner where the icons for both are located. If you're listening to this audio broadcast and you encounter any trouble, try hitting stop and then start. You might also want to try opening up WebEx in a different browser. So lots of folks have joined us in Indiana, California, Chennai, India, Germany, Rochester, New York, Madrid, Spain. Thank you, everyone, for joining us from regions worldwide. Following the webinar to request a certificate of completion showing one professional development hour, pH, for this session, please follow the instructions on top of our professional development page. The link is listed on the slide right here. So with all of our housekeeping out of the way, it's my great pleasure to introduce today's presenter, Avner Mizrahi, who is the founder and COO of Engaged Spark. After three years of practicing corporate litigation in DC, Avner moved to Uganda to focus his career on human rights. There he first volunteered for Platform for Labor Action, a local labor rights NGO, and then co-founded and built the anti-corruption reporting platform, not in my country. Avner then co-founded Engaged Spark with Ravi Agarwal in 2012 to help Agil maximize their impact. He will share details on Engaged Spark with us today, and I'm very excited to turn it over to him. Thank you, Yana. Hope everybody can hear me. Good morning, afternoon, evening, wherever you are. I'm Avner, and as Yana mentioned, I'm a lawyer by background. Let me just tell you about my co-founder, Ravi. He is a tech entrepreneur. We met in Uganda while he was volunteering at Grameen Foundation, and I was doing some anti-corruption work. And we were having lunch one day, and he told me about this idea he had for Engaged Spark for building a really easy-to-use self-service web-hosted tools for non-profits and businesses and government agencies to use to engage those people who didn't have access to the internet, but do have mobile phones in developing countries. And I said, oh, that sounds interesting. I'd love to get involved. I could see NGOs using something like that to build their own anti-corruption reporting tools, which is something I'm very passionate about. And I said, I'd love to get involved. And little did I know I'd be starting a company and building something. So we've been working on this since the end of 2012. We have a really strong team, we're based out of Cebu, and we're not-for-profit social enterprise, which means that our goal is to help NGOs maximize their impact, and we're mission-aligned with NGOs. We're not here to get rich off of this. We're really here to help alleviate poverty. So these are some of our customers and partners. Just as an FYI, I'm going to be going to this presentation rather quickly so I can spend most of the time demoing the actual platform for you all so you can see how it works. So one of the key things here is that we are leveraging the power of dumb phones. A lot of people sort of think, especially in the West, that the internet has spread like rapid fire across the world, and it has to some extent. But the UN actually just came out with a report in late 2015 that still 65% of people living in developing countries are offline. And in the least developed countries, it's even more than 90%. So the internet is not ubiquitous. But mobile phones are old school, what we call dumb phones, meaning not smartphones, just phones that can be used for text messages, for SMS, and for phone calls. And most people in the world do have access to a mobile phone. And so that's what our platform leverages. It allows you to engage them in a medium, in a way that you can via mobile phones. So what we do is we make it really easy for non-technical people to do that, to build different kinds of interactive SMS and voice campaigns. And I'll walk you through the platform soon so you can get a feel for it. But this is just sort of an overview of the different kinds of features and things that we have. One of the things we can also do is airtime transfer, where you can send airtime to anybody's phone as an incentive or award, or compensating them for participating in a survey, for example, or just in a campaign. So I'll continue along. So just to give you a quick idea of some of the programs we've worked on. So we worked on a big project in the Philippines with Mercy Corps, around Typhoon Haiyan, the big typhoon that devastated parts of the Philippines a few years ago. And they worked with 20,000 survivors of the typhoon and did something very innovative in a financial literacy program where they were trying to encourage people to become more resilient for the next typhoon. And they wanted to basically encourage people to save more and budget better and so on and so forth. And so they created a soap opera series about this married couple Ben and Joy. And the recipients would receive a phone call from our platform twice a week and they would hear this married couple having a discussion in their local language, of course. And the married couple would be somebody that the beneficiaries could relate to. And at the end of the call, these were short maybe one-minute episodes that were fun and engaging, and they each had a lesson. And at the end of the episode, there would be a quiz. Press one, if you think Ben and Joy should do this with the money, press two, if you think they should do that with the money. And if they press one, then they would hear, yes, that's correct. And here's why. If they press two, they would hear no, that's incorrect. And here's why. Stay tuned for next week's episode. And it was a huge hit. The beneficiaries loved the stories. In fact, one of the beneficiaries actually, this was part of a cash transfer program as well. What they did with the money was bought some pigs for a piggory and named the pigs Ben and Joy. So it was a real hit with the people and it also had a lot of impact. So just to give you an idea, a 106% increase in the use of savings products among people who received the voice soap operas. And if you look at this chart here, the storyline went so well that they ended up doing another one around a couple Anna and Juan. And these are real savings rates where it went up during the Ben and Joy storyline, sort of maintained itself almost, and then spiked up again during the Anna and Juan storyline. And people actually putting cash into their bank accounts. So just an idea of the impact from a program like this using voice, which can be very engaging and entertaining for people. Another quick showcase is in Jordan. We're working with the International Rescue Committee on a program for refugees, of course. And they're helping women who are Syrian refugees in Jordan who are living refugee camps and are abused and want to get help 24 by 7. And so through our platform, they've set up a hotline where women can make a missed call to a local phone number. And missed calls are something that's very powerful in developing countries and used frequently. A missed call means somebody calls a local number, maybe lets it ring once, hangs up, and that's the signal. And so in our case, we use it to trigger a message back or a call back to the person. So in a lot of countries, they call this flashing or beeping. And so with our system, you can literally in seconds add a missed call into a campaign that you build so that you can allow people to miss call a phone number and then that triggers our system to call them back. And it's really powerful because it's free for the beneficiary to do that missed call to trigger information. So if they want to retrieve something, they can do it for free because it doesn't cost anything to let a phone ring once and then hang up. And so in Jordan, women are doing a missed call to a local phone number and that triggers a call when they're having an emergency situation. That triggers a call back to them where they hear an IVR that says, press one if you're having an emergency in Camp A, press two if you're having an emergency in Camp B, so on and so forth. And if they press one on the call, that automatically triggers a text message to go to the field officer who's in charge of Camp A at that point in time and says a woman with this phone number and then it includes her phone number in the SMS just reported an emergency, contact her immediately. So women can get help when they need to and building something like that on our platform literally takes five minutes. So I'll then go ahead and switch my screen over for the demo. And I guess at the end, I will answer questions about all this. Let me share my screen now. And OK, I hope everybody can see my screen. OK, so this is what the EngageSpark platform looks like. The idea is you have SMS and voice. And what you see down here are what we call engagement types. And these are essentially three-step wizards to help you create what you want to do in minutes. So I'm going to start out by showing you the curriculum engagement types. These are essentially templates to make it easy for you to build your campaign. So curriculum is an SMS campaign where you create a series of messages that go out over a schedule that you set in advance. So this could be for an educational purpose. Let's say you want to send people messages on best practices in farming or something. You can just very easily say here is message one in your farming educational curriculum. Obviously, you would say whatever you want. And you can personalize these really easily. So you can say hi first name. And so what that means is Jane will get hi Jane. Here is message one in your farming educational curriculum. And John will get hi John. Here is message one. You can put in any personal data about a contact that you've added into the system. And I'll show you how to add contacts into the system in a little bit. So then you would add another message. And so now we have message two and you would just say here is message two. And you can schedule this. So you could say, oh, this should go out, you know, five days after the previous message. You can then schedule the next message. And this is here is message three. And of course, all of these can be personalized very easily. And you can say this, you want to go out, you know, two weeks later and so on and so forth. And so very simply, you can build out an entire, an entire curriculum or educational system over as many messages as you want. And it's all pre scheduled. You sort of set it and forget it. And it just, all the messages will just go out as, as you scheduled here. You then would just hit continue. And as an FYI, all of our engagement types are three steps. So they all have content as the first step and contacts. And then the last step where you confirm. So on this page, you would select your contacts. This isn't really where you're managing your contacts. You'll be managing your contacts up here in the contacts page, which I'll show you in a little bit. But while you're creating the engagement, you could just create a one off contact if you wanted to. You might want to do that while you're just initially testing, sort of going through the engagement types quickly. But you could just very easily select individual contacts or you could select groups that you've already created and we'll talk about those in a little bit. You can also, so these are selecting existing contacts that are already in the system. You can also just click on this tab and sort of turn on subscription as we call it, where somebody can, for example, do a missed call to join this campaign. So the way that would work is you simply check this box and you add a phone number to your account. Now, this is something very, very powerful that we have where you can just click on this button and add a phone number in more than 90 countries in the world to link to your engagement. And by a local phone number, I mean a number that can either receive voice calls, so in this case, missed calls, or receive text messages. And that's really important for two-way interactive campaigns, where you want people to text into a number or you want people to call into a number or do a missed call into a number. And so you can just search for your country, here I'm searching for Kenya, you can switch it into Indonesia, for example, just search. And these are real numbers that will be instantly in your account. So I'll just show you guys how to actually go ahead and buy a U.S. number, for example. And so I can just hit buy and it takes a second and that number has now been purchased and it's now in my account and you'll see it here in the drop-down. And so if you were to make a missed call to this number, you'd automatically be enrolled in this campaign. And what happens when you select, when somebody calls that number is, our system will let it ring a couple times and then it will immediately disconnect the call. So there won't be any cost to the caller because our system is not actually answering the call. So it's free for them to engage and register for a campaign like this. So as you see, it's really easy. You can buy numbers in more than 90 countries in the world instantly and they're automatically in your account. So I'll just hit continue now. So let's say we selected a contact, we turned on missed call registration, then you go to step three and you could specify a caller ID, for example. So I could say I want this to come from Engage Spark or whatever my organization name is. It depends on the country and telco, whether that will actually end up appearing on the recipient's phone as who that SMS is coming from. But in most countries in the world, we can register a caller ID for you so that your organization name would show up on the recipient's phone so they see who the message is coming from. So that's the curriculum. It's quite easy. You're literally just adding in your text messages. One last thing I'll show you, and this is true for all SMS campaigns, is we support any character sets and our system also automatically recognizes right to left languages. So if you just start typing, for example, on Arabic here, you'll see our system automatically just started displaying it right to left because it knows that Arabic is a right to left language. So that's really useful for practitioners working in countries that have right to left languages because imagine having to view that in a left to right way so our system just handles it automatically for you. So that is the curriculum. I'll show you a few more engagement types on the SMS side and then we'll jump into voice real quick. The BLAST is the most basic one. That's just a one-off message, the SMS that goes out to a bunch of recipients. We then have the SMS polls. So this is where you can do a survey, for example. So you can ask questions. What is your gender? Of course, you can always personalize. And then you can specify valid answers. So you can add invalidation because especially with SMS, a lot of the data that comes in tends to be messy. People don't always respond exactly how you want them to. And so having validation can help. So you can basically say, okay, and you can separate valid replies separated by commas. So you can simply say, these are the only valid replies. So if somebody responds with anything else, you can down here add in an error message essentially that says, that's not valid. Please reply M or F. And then if they reply hello, they'll automatically get this. They reply hello again, they'll get it again. And you can set how many times you want that to happen until you get a valid reply from one. Now, this is valuable because you're pushing people to give you clean data. And when you get the clean data, you can then filter those results by that clean data. So what I mean by that is all of our reporting or analytics is in real time. So as soon as somebody sends in a text message, for example, you'll see on the report dashboard, which I'll show you in a little bit, what they sent in. And you can download a detailed report with every single person, what they sent in, when our system sent them a message and so on and so forth. And so there'll just be a column called valid or not. And you can just filter by yes, so you only get the valid replies. And of course, you can look at the bad data as we might call it. But you can also very quickly filter by the clean data so you can just see the results that are valid more easily. So you can of course add other questions when they reply to the first question. They get the second question, quite simple. So from a validation standpoint, you can also validate by number. So you could say it has to be a number between 10 and 100 or whatever that's not valid, same sort of idea. So it's quite simple. You can add as many questions as you want and you're then interacting with them. You could just continue at this point, select your contacts or group, hit continue again. And then on step three, you'll actually need to select a phone number. So this is something that trips people up sometimes because people sometimes don't think about the fact that with an SMS poll, you actually need people to send a text message into a phone number, right? They're replying to your questions. So they need to receive the message from a phone number so that they can easily just hit reply on their cell phone and the response goes back to that number which is connected to our system. So just as we looked at it before, you'll want to buy a phone number to send from and receive SMS replies. You can easily just change this, add a new number here and so on and so forth. In countries where we don't have these local phone numbers available for purchase directly on the platform, we have an Android app that you can install just from the Play Store and there's some instructions on setting it up here. And the way that works is you install our app onto an Android phone with you locally in the country and have a local SIM card in it. And when you launch the engagement, our system talks to that Android app essentially and says, hey, go send all of these text messages to these phone numbers and then the phone numbers get sent, the SMS is get sent by the phone itself over that SIM card. And then from a recipient standpoint, they don't know it came from an Android phone to them. It's just the normal SMS that they received and they will just be able to reply to it. The reply will go into the Android phone, our app will capture it and pass it back to the server which will then process it and send the next question or whatever it is. And one thing I actually just to jump back to step three for a second on is, one thing I forgot to mention is our pricing. So all of our pricing is paid per use. We tried to make the system very easy in three ways. The first is the UI, hopefully it does look easy to all you. You think it is. Secondly is pricing. We don't have like set up fees or monthly subscription fees to use the platform at all. It's all paid per use which means per SMS or per voice minute and all of our pricing is at engagespark.com slash pricing. You can just search by country and it's all by telco. So one telco in a specific country might have a different cost per SMS or per voice minute than sending an SMS to another telco. By telco I mean what SIM card the recipient's cell phone, what telco that SIM card is from. So it's an AT&T SIM card. And that's an example then that the pricing you see for sending an SMS to an AT&T phone is the pricing for sending that person. So of course also you can schedule an engagement here in the start time category or start time drop down. So you can hit launch and it'll just go out. So the messages go out immediately or you can just say on a specific date for example and select your date and time and so on and so forth. The last area where we are tried to make things very easy is also on the telco connectivity side. So we've handled all the telco connections behind the scenes. So you can send out an SMS message or a voice call to any phone basically in the world any mobile phone in the world. And we've already made those telco connections. So you don't have to deal with the telcos. You literally just hit launch and the messages or the voice calls will be sent without having to integrate telcos at all. So I'll show you very quickly one last SMS engagement type and then we'll jump into the voice side. So the auto reply is an engagement where you have keywords and replies and you can use this to allow people to retrieve data when they want to. It can be like an information retrieval service. Let's say a keyword is like malaria and a response can be always sleep under a bed net to avoid malaria. Another keyword can be savings. Always save $1 a day or whatever. Of course you can personalize these. You can also do some cool stuff. So let's say you have like a personalized of column in your contacts called like balance and you're a microfinance organization. You can tell people to text in balance to get their balance at any time. So they text in balance and they get high first name, high first name, your balance is and then imagine so I don't have one here these are the columns in my account and I'll show you that in a second but imagine city with balance you would then you know Jane would get high Jane your balance is $500. I would get high after your balance is $200 or whatever. So you can add as many keywords as you want. You can upload a spreadsheet with keywords and replies. You can separate multiple keywords by commas. So if they text in either of these words they'll automatically get this reply. And of course you have an error message down here if they send in an invalid keyword. So you can just make this available, advertise, hey, text anything you want to or let's say it's a selection season and you want people to find out where to vote, text the name of your town to this phone number to find out where to vote. So the keyword would be the town, let's say New York, big town and the reply would be voting is in all schools between 7 a.m. and 5 p.m. or whatever. So really powerful. You can allow people to retrieve data when they want to. So before I jump into the voice side I'm gonna quickly go to, I'm gonna quickly go to, this is the engagement list by the way where you'll see your list of engagements that you've launched or saved and so on and so forth and are working through. So I'm gonna quickly jump onto the contacts page just to show you all some things. So this is where you'll manage your contacts. You of course can upload contacts with some templates so you see the format to put them in Excel. You can create additional columns, so attributes. So all of the columns over here to the right of this column are columns that I manually added by either pressing add column or you could just add them in a spreadsheet that you upload. Just add the additional columns in the data and then just upload that spreadsheet and our system will automatically create those extra columns and they will be displayed here. Now, one of the huge benefits of these extra columns other than things like personalization is smart groups. So you can create a group based on rules. You could say something like, female Cebu. So you could say, I want all contacts where their gender is equal to female and their city is equal to Cebu. And so our system will then automatically create that group and you see it automatically populates because there are 112 contacts because there are 112 contacts who meet those rules. If I were to then, you know, change a contact from signed one real quick from Cebu here to Manila, they will automatically be removed from that group because they no longer meet the rules of that group and you'll see it's now dropped to 111. So you can, you know, update contacts very quickly and the groups automatically get updated for sending engagements to those groups. So let's jump into, I'd say, our most powerful engagement type, the IVR poll. So here you can do voice surveys, for example. You can ask a question. You would upload that question file here, for example, and it could say something like, press one if you're female, two if you're male and then down here you specify the valid key presses. So one and two are valid. You can add additional ones by clicking on add key press down here. So maybe three is I don't wanna say. And then down here, of course, you can have an error file if they press six or they don't press anything, whatever you upload here will play. You can also use this to disseminate information. So you can tell people, you can upload a file here that says press one to learn about hand washing. And then if they press one, whatever file you upload here will play. So press one to learn about hand washing, press two to learn about malaria, and so on and so forth. And so you can just upload those files here and the recipients will, when they press two on the call, we'll hear this and so on and so forth. You also can do spoken response questions. So these are where people respond by pressing a key. And also asking the question, what did you learn last week from the program? State your answer after the beep. And so they, ArcSystem will then record their actual spoken response on the call and make it available to you. So another really nice thing in here is languages. So let's say you're working in a country that has many different dialects or very different languages. You can just click on this and specify a different language per file. So you could say, this is the English version of that file. And then I'm gonna upload, let's say, a French version. As well. And so what that means is anybody who you have specified, let's say on the contacts page in the language column here, that their language is English, when they receive this call, they will hear the English version. But those who use specified speak French will hear the French version when they answer. And then when they press one, of course you'll have different languages for one and different languages for two and so on and so forth. And they'll throughout the call hear their language. One last quick thing is we have some settings down here and call retry settings is the most powerful one is a really important setting. It allows you to automate retries for people who don't answer the calls. So for example, many people will not answer the call on the first try, they're out of phone network, their battery's dead, they're busy, whatever it is. So it's really important to increase your answer rate to add in automated retries. So you could say, try them two more times that day waiting four hours between each try, do it every day for the next four days. But don't call them on Fridays. And so you can set whatever schedule you want and our system will just keep retrying them according to that schedule to get the call out to them. But of course we'll only retry people who actually, who don't answer the call. People who do answer won't get the retries. You can also add additional questions. I forgot to mention on a single call very easily. And so when they finish the first question, they continue the second question and so on and so forth. If the call drops in the middle of the survey, you can have the system call them back immediately and skip the questions they already answered. So that they, if the call drops for some reason, they're in the middle of question two, our system will call them back immediately and you can play a new start message. For example, it says, sorry, the call drops, please, we'll start where you left off in the poll. And so they'll automatically start that. So this is the voice IVR poll, but this is the simple voice IVR poll. There's a lot of power in it, but it's actually the simple version. Up here, I'm going to show you the advanced version. Advanced version is where you can do some really cool, powerful stuff. So for example, instead of just playing a file, an audio file after somebody presses a key on the call, you can have an action. So you can play audio as an action, but you can add additional action. So you could say, hey, I want to update the contact. So let's say your question up here is press one if you're female, two if you're male. So if they press one, you can say update contact gender to female. So now our system will automatically update the contacts profile, right? In the gender column here, the female if they press one to that question on this voice IVR poll that they've received. So this way, you allow people to automatically update their data, right? You can say press one if you live in Manoa, that's two if you live in Cebu. Of course, you can then update their city that way. But you can also update people's languages that way. So let's say you don't know people's languages. They're doing a missed call into the system to trigger this IVR poll to get a call back to them. And so maybe your initial question up here that you upload can say press one for English and English, Puste pour Francais en Francais and so on and so forth. So if they press one, you update their language to English. Now that actually updates in the middle of the call live. So if you add other questions, you can, for example, then have languages for each of the other questions. So in question one, you update, for example, people's languages. So you say update the language to French if they press two. And then when they go on to question two, you'll have the different language versions of the files already. And they will then, of course, hear the correct language version for all of the other questions on the call. So the language updates in real time in that call. So that's a nice powerful thing. Another, so of course, you can update contacts profiles this way. You can also add in conditional logic into the survey. So if they are, let's say you ask press one, if you're female to if you're male and you wanna ask different questions to women than men. So you add another action and you add what we call jump logic or conditional logic. So you just jump to question three, for example, if it's female, they'll skip over question two and they won't get it. So you can basically allow them to jump all over the survey as you please. And another type of action we have in here is hang up. So meaning, let's say if they are a man, if that's true that they're a male, this survey isn't appropriate for them. So maybe you have an MP3 file that says sorry, have a nice day, goodbye, and then the call in. But anybody else, the call continues for them and so on and so forth. So we're gonna also over time be adding more and more actions, like add them to a group if you wanted to use a regular group instead of a smart group or send them air time and so on and so forth. There's gonna be a lot of really cool stuff in the actions over time, but already there's a lot of cool stuff in here. So the final few things I'll show you because I think I only have a couple more minutes before I open it up to questions. There are two more engagement types in here. The IVR poll is the most powerful. BLAST is pretty simple. Just a voice BLAST IVR menu is somewhere in between the simple IVR poll and the advanced IVR poll with a different sort of user interface. Just want to show you reports real quick. You access your reports from the Engagements dashboard where you click on, there's an icon that is a report icon and it'll take you to the report for that engagement. And this is just a sample one where what you basically see is aggregate data. So you'll see 10 people press one for this question, 36 people press two, you have a little pie chart and you see a breakdown. In here, if people had spoken in response, you'll also see, you just don't have a great example of it right now. Sorry, I probably should have prepared that, but you'll actually just see a play icon where you can, you know, if they had a spoken response where our system recorded what they spoke, you can listen to it and you can transcribe it. And then what you can do is you can download a detailed report where you get all of the data. So you get to see like what time the person, the call was made to the person, what time they answered the call, how, what time the call ended, how long the call was, what key they pressed, what time they pressed the key. You get all the data in a download in a detailed report per every contact. So you basically see every interaction you would want per contact. And you'll get the transcriptions in there. You can tag results. So you can say like one meant malaria. So you could type malaria in here. And that would tag one to say, oh, that means somebody wants to know that malaria. So there's a lot of detail and power in the reports. You can play around with it once you start creating your own engagements. These two, you can ignore because, I mean, my admin account, you can manage your phone numbers from the phone numbers section up here. We showed you how to buy them while you're in an engagement, but you can also buy them and manage them from the ad phone number section. And lastly, you can have multi-users in your account. So you were to just, for example, click on this. If you have an organization where you want to have multiple users working on the account, so you can just add their email address and then they'll get an email from our system inviting them to join and then they'll automatically be added to this organization. So you can both work on it, adding contacts, creating engagements and you can specify different roles for different users. If they already have an account, they'll automatically be added to your organization when you enter their email address. So multi-users, you can also add multiple organizations to your account if you have different country offices or different projects that you want to have separated within the system. Yeah, so that's just the platform. There's some more items in here, but I think that was probably a lot already and I guess I will open it up to questioning now. All right. Thank you so much, Abner. That was a very, very thorough demo and quite concise and speedy. So I do want to make sure that we hit some questions here from our attendees and we already have one that's come in. So the question here is it seems that organizations need to pay an amount for each missed call message or voice call, so it is very small. Could you please share how much was the cost for the Philippines project involving 10,000 people? Sorry, what was the, I missed, I just missed the first part about missed call. Oh yeah, no worries. Sorry, sorry. Yeah, no, no, do you want to ask me a good question? It seems that organizations need to pay some quantity, some amount for each missed call message or voice call, which is what you demonstrated to us with the payment options. Could you please give a sense of the cost associated with the Philippines project, which was for 10,000 people? Sure. So it, for missed calls, it doesn't matter what country you're in or what telco is being called to or fee is just half a US cent per missed call to the organization for every missed call that comes in. For voice calls or text messages, it really depends on the telco. So for example, in the Philippines, it's the same per telco. So all the telcos are 18 and a half cents per voice minute and two cents per SMS. I know those all cut my head just because we're here. I don't know all of them by heart, by country. But that program was in the range of about 20 something thousand dollars. They actually were interacting with 20,000 people between a mix of SMS and voice call. So some people received SMS, some people received voice calls. And yeah, so I guess it was about a dollar or so per beneficiary. Very good. And just, yeah, thank you so much for that. It's very good and kind of a sense of for the quantity. So that program had 10,000 people. So just a question on my front is, are there any limitations with respect to group size for the platform? No, not from our side. Obviously, some telcos have limitations on how many SMS you can send to them at once to deliver to recipients. But from our side, we don't have limitations. Fantastic. Great. Well, as I mentioned, this is quite a thorough demo. And we're not seeing too many questions come in because I believe that you've really demonstrated the power of the Engage platform. For anybody whose question hasn't been addressed, we certainly want to encourage you to reach out to us directly and we will share an email address via the chat shortly. In the meantime, I would like to invite everybody to join us for our next demo with Kobo Toolbox from the Harvard Humanitarian Initiative, which will be on February 17th at 12 p.m. Eastern Standard. We'd like to thank all of you for participating in today's special webinar. And of course, for those of you who are seeking to receive professional development hours, the code is listed on the slide. We, again, did not address your question during this webinar. Feel free to email us at webinars at engineeringforchange.org and join us as an E4C member to get information about upcoming webinars. If, see, one more question came in. So just because we have one minute, we'll let Avner tackle that. Sure. I see somebody was asking, are these prices in addition to services like carriers? The answer is no. So we've already made those telco connections with the carriers behind the scenes. And all of our pricing incorporates is for use of the platform. And it includes use of the platform and the carrier services. So what you see on the pricing page is the only thing you pay, unless you're using our Android app, in which case you're just paying your own local airtime on the SIM card. But for just sending voice calls or SMS directly from the platform using the Engaged Work Network, what you see on the pricing page is all you pay. There's no other fees. Excellent. Thank you so much, Avner. All right, everyone, thank you so much for joining us. And we'll catch you on the next webinar on February 17. Take care. Bye-bye now.