 Dear students, I welcome you in the course of Leadership, Emotional Intelligence and the CN making. This is module number 113 and we are going to talk about that we should never stop learning and we should never stop learning in context of emotional intelligence. Daniel Goldman is the person who came up with this idea of emotional intelligence and he talked about five basic ingredients of emotional intelligence and they are going to be self-awareness, self-control, empathy, motivation and social intelligence. When we talk about all these aspects in association with our developmental perspective related to our leadership, remember that emotional intelligence is basically helping us to improve our performance under pressure. Emotional intelligence is basically helping us to enable us sustain our leadership perspective and using our IQ in a rightful manner. Thirdly, emotional intelligence can also be learned and improved with the passage of time so that we can have a better connection and relationship with our stakeholders. Now remember that emotional intelligence can be improved with three important things and these are information, guidance and support. When we talk about information, information related to the limitations and the strengths associated with us, we should be informed that what are the positivities, what are the perspectives in which we have to operate. Second important thing is when we talk about guidance, we need to have the developmental plans or our specific developmental plans go so that we can have the guidance. The third important thing is that we need to have the support as well because without that support, leader alone might not be able to succeed so in difficult situations the leader needs to have the right support. Now when we are talking about emotional intelligence, remember as I told you, Daniel Goldman is talking about five major ingredients and in those five major ingredients the most important are self-awareness, self-regulation, empathy, motivation, social skill and we are going to talk about all these things in bit detail. When we talk about self-awareness, remember that is a basic definition is that knowing one's emotions and strengths, weaknesses and drives, values and goals and their impact on others. So these are the major important things we need to have the self-awareness about and the hallmarks we have to measure that self-awareness is either being created or not, they are that either we are going to have self-confidence, we are going to have realistic self-assessment, we are going to have self-deprecating sense of humor and obviously the thirst for constructive criticism because all these things are going to be the hallmarks to find out either you have achieved your social or self-awareness or not. When we talk about self-regulation, the basic definition we have is controlling or redirecting disruptive emotions and impulses and the hallmarks we have to get to this point of self-regulation, they are trustworthiness, integrity, comfort with ambiguity and change. So these are the things which we require to find out that either we are going to have self-regulation or not. Then the other three important components in social intelligence are motivation. And when we define motivation, it says being driven to achieve for the sake of achievement. So it is a passion for work itself and for new challenges, unflagging energy to improve and optimism in the face of failure. Likewise, when we discuss empathy, which is a very important component in social intelligence, its basic definition is considering others, feelings especially when making decisions. So you have to put yourself in other's shoes to find out what the other people feel, why they feel, how they feel. And the hallmark values we have are that expertise in attracting and retaining talent, ability to develop others and sensitivity to cross-cultural differences. These are all the hallmarks which we can ensure that we can ensure empathy. Likewise, when we talk about social skill, its basic definition is managing relationships to move in desired direction. All of our stakeholders, along with our 360 degree association, we try to make those relationships and connections better and stronger. Its mirroring hallmarks are effectiveness in leading change, persuasiveness, extensive networking and obviously expertise in building and leading teams. Dear students, we have just gone through the five components their definitions and their hallmark values and we have seen sheers. Dear students, we have gone through the five components of emotional intelligence, their definitions and the hallmarks. And we have seen How important is it for us to ensure and develop emotional intelligence? If we conclude all this, then remember the leader needs to be self-aware, the leader needs to have self-control, the leader needs to have motivation, rightful empathy and obviously social intelligence. Because without them, the association and connection with the followers and connection will not be able to be more strongly established.