 And so on the summarize, get an order, pack the item, slip it into the pouch, print out the barcode, the shipping invoice, stick that into the pouch, bring the pouch to a delivery drop off point, have the staff scan the order, scan the pouch, and then drop off the pouch and that's it. So actually quite easy once you get the hang of it. Hello internet! Hardware Sugar is on Lazada and we're a newbie seller. And to be honest, we're finding the process a bit confusing. It's not very user friendly. So from one newbie seller to another, here's the process of how to go about shipping your orders. I did try to find this information online but Lazada doesn't make it easy to find this information. Yeah, there's Lazada University which is basically their YouTube tutorial videos and there's the usual search the question and answer forums, the help section of their site. But really there's no easy guide just to explain what do you do after you get an order. Sign up on Lazada is actually quite easy. You just go to the site and there's a link there that says sign up. You give them basic information about yourself and you have to submit basic documents like your business registration and things like that. But overall signing up is a straightforward process. The first thing you should do is buy these pouches. They come in different sizes and basically they're the Lazada branded pouches which you ship your orders with. And the reason why you need these pouches is because the drop off points won't accept your orders unless they come in these pouches. It's true though that I was able to talk to a customer service representative last month, January 2019 and she told me that actually the policy is for your first 10 orders they don't need to be in these pouches. As long as they're packaged properly, the drop off points should accept them. But I had a problem with that because I went to the drop off point nearest to my place and they wouldn't accept my package without the special Lazada pouches and I explained to the drop off point staff that the CS person I talked to told me that they should be allowed because it's my first order and the staff there didn't know. They had to call up a Lazada representative and the Lazada representative also did not know but finally because I said that you know I have the chat transcript I can show to you guys that your CS told me that they should be allowed they finally allowed me to drop off the item. But to be honest to save yourself the hassle of all of that and anyway if you're a serious seller if you want to continue on Lazada you're going to need these pouches anyway. So I figure once you're signed up you might as well go out and buy them. It saves you a lot of hassle in the long run and yes if there is an initial cost up front like it's several hundred pesos I think 300 depending on the size or things like that and some people do complain about it online because Shopee does not require specially branded pouches but again if you're a serious seller if you're looking towards the future and you think you want to be serious about selling on Lazada it's only a couple of hundred pesos and you get a bunch of pouches again it's sort of like you're investing in your business buying them is straightforward you just order them by Lazada and you put in the usual information like where to deliver them and your credit card and things like that but that's where it gets complicated because after you buy them you need to fill up a special form it's also in the link provided I also put it in the link below Shopee Car Lazada does have text instructions on after you buy the pouches you need to go back and fill up this form and yes it's there, it's written but again it's unnecessarily complicated why wasn't it better integrated into the selling process like after you order they email you that please fill up this form or things like that anyway again and to be honest I don't understand why they need to track who's ordering these pouches I mean if you want your brand out there shouldn't you make it as simple as possible to buy the pouches because what happens if you don't fill up their form is that the order gets cancelled and you'll need to order again and then fill up the proper form so just from buying the pouches unnecessarily complicated so you have the pouches you sit back, you relax and you wait for someone to order from your store hopefully it won't take too long in my case or in the case of hardware sugar it was maybe around 2 or 3 weeks I think before we got our first order and the first notification you get is via email and that's really the only visible notification you get on the Lazada back end or on the Lazada page of your shop you won't see any status notification that you have on order so to make sure that you're able to respond properly to the orders be sure to always check the email that you signed up with so you get an order you see what it is and hopefully you didn't make a mistake and you have it in stock so first thing you do is you pack the item so usually what I do is for hardware sugar components and things like that I wrap it in bubble wrap and then slip it inside the pouch and then you just print out the shipping invoice which is basically the Lazada provided barcode and it has the information of your customer and delivery address and things like that there are other documents that come with the item usually it's a shipping invoice and a summary of the order after you've printed the invoice you slip it to the back of the pouch you seal the pouch with the adhesive you can add extra tape here if you want just to make sure it doesn't open and after the package is sealed you go back to the back end of your shop on Lazada and click ready to ship and after that that's where I got confused again because I thought ready to ship meant that somebody from Lazada would come over to my shop and pick up the item but that's usually not the case for smaller items and I would imagine many sellers of Lazada fall under this category for many smaller items you need to be the one to drop off the item at a drop off point and nobody explained that to me I couldn't figure it out at all I had to call up customer service and I really tried to research I don't like bothering other people with questions the answers of which are already online whether in the Lazada videos or their help section or things like that but I went through Lazada University and all I found was shipping options and the fulfillment centers and all of those don't apply to you or they don't apply to the majority of the items because again smaller items you need to be the one to drop it off and so the question becomes where can you drop it off and that's another thing it's not easy to find on the Lazada site the list of drop off locations but they do have a link and I've included it in the YouTube description below again all of this information is in the description below but again I wish Lazada had a straightforward process that once you have an order this is how you can fulfill it but once you found the drop off point that's near you be sure to note that usually most drop off points are only open 8am to 4pm and every day including Saturdays and Sundays and even holidays I've never tried that but that's what my drop off point claims anyway but however my drop off point is strict with the 8am to 4pm I'm not sure about other drop off points I've only gone to one drop off point once you have your item package you go to the nearest drop off point usually it's like a gas station or something like that and there's a Lazada cage very near the admin office of whatever your drop off point is but don't drop off your item right away you need to see one of the staff there and they will scan your item first with a Lazada scanner and then they'll let you know that after that okay you can drop off your item so actually it's a pretty straightforward process if somebody just explained it to you like if Lazada just emailed all first time sellers with just one graphic like this is what you need to do that would be so much simpler rather than the process I had to go through of trying to find answers on my own and when I couldn't find any I had to wait for customer service chat to get back to me and to explain what I need to do and things like that so that's the purpose of this video to make it super useful for fast hardware sugar so that process works for smaller items but of course there will be sellers like hardware sugar that have bigger items on sale so what happens if you have items that won't fit into the cage that's when you can request for a pick up from your store and so we have here the Thermaltake Core P3PG wall mountable and its size will definitely not fit into the Lazada drop off point cage so for these kind of items first you need to wrap them up Lazada likes it all bubble wrap preferably if you can slip it into another box I know that's a bit of a hassle but sometimes Lazada is trick you need to put it into a separate box that just say another cardboard box they don't or they prefer not to ship it just with the original packaging but once you have it in another box you wrap that up in bubble wrap as well and it's the same basic process you print out the shipping invoice and you stick it there on the box and after that once it's all packed up you need to click on another link in the description below and you need to request Lazada to pick up the item but clicking on the link doesn't automatically request you need to first take a picture of the item already properly packaged already with shipping invoice stuck onto the box and then Lazada will review the photo and if it passes their quality standards of packing that's the only time that your item will be scheduled for pick up so that's when they'll go to the shop and pick up the item and take it from there basically and for first time sellers take note of Lazada is quite strict with their packing requirements the first time I tried to ship an order for a 32 inch LG monitor they refused me several times they said first you know you have your packaging wrong the second time it's when you have your shipping invoice wrong so actually I had to submit it three or four times before they finally said okay the packaging is correct and we will schedule you for pick up and in the pick up itself was late it should have been on a Tuesday it became a Wednesday so there's a lot of aggravation involved in shipping larger bulkier items the drop off point system is a lot more convenient but sometimes that really won't work and you have bulky items so to summarize the whole process for smaller items you should have the Lazada pouch print out the invoice stick that into the pouch get yourself to the nearest drop off point have the staff scan it and then drop off the item for larger bulkier items you need to package it properly for electronics which hardware sugar mostly deals in everything will have to be bubble wrap preferably with an exterior cardboard cover as well stick the shipping invoice on to the packaging take a picture upload that picture to Lazada via their special link Lazada will approve it and then schedule the item for pick up hardware sugar is new to Lazada hopefully more people will find us through that site but if you are watching this YouTube you most likely already know how to order from us whether through our site or through our Facebook or heck you can even leave a YouTube comment on one of our videos if you find any items that you like on there as well but Lazada is useful for reaching out to people that have not heard about you yet they spend a lot of money on marketing they have a lot of promos and things like that that's why we thought of putting hardware sugar on Lazada and hopefully for your shop as well Lazada will prove useful for boosting sales and I'm excited to sell more stuff on Lazada now that I understand how to actually know about it