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Quick Intro to iBenchmark - - Automated Call Center Benchmarking

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Published on Aug 6, 2012

http://www.benchmarkportal.com/call-c...

iBenchmark automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.

Monitoring your call center performance on a monthly basis will allow you to make decisions and select improvement initiatives that will have measurable impacts on the financial and operational performance of the contact center. iBenchmark thus represents a major step forward for call center decision-makers.

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