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HISTalk / West Webinar: "Your Call is Very Important"

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Published on Jul 1, 2016

As consumerism grows and healthcare evolves towards a more patient-centric delivery model, hospitals and health systems are increasingly viewing the contact center as a key hub of patient engagement and a strategic lever for driving a competitive advantage in an era of increased consumer choice. Cyndy Orrys, Director of Contact Center for Henry Ford, will share how her organization is modernizing their contact center with technologies and approaches that create effortless experiences for patients by quickly and intelligently engaging them with the right information or connecting them to the right resource, regardless of where that resource is located. Brian Cooper, Patient Engagement Strategist from West, will discuss five key characteristics of a modernized contact center, with suggestions on how to get started.

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