 Hello, and welcome to Encompass Live, the premier session of Encompass Live. This is Nebraska Library Commission's new weekly online event that we'll be holding starting this year, 2009. We're going to be covering throughout our different sessions that we have, all sorts of NLC activities and any library topics presented by NLC staff, sometimes by guests. Could be anything, presentations, interviews, book reviews, training sessions, Q&As, anything we can come up with for you. I am Krista Burns, OCLC coordinator at the Library Commission, and I'll be kind of hosting these. To start off our Encompass Live, we are going to kick it off with an introduction to the Library Commission, who we are, what we do, why we're here, stuff you may already know and stuff you might not know. And we're going to end two parts because we have such a large number of departments here, and this morning we're going to have four people talking about their departments, what they do, and then next week, next Wednesday, they'll be the second part of this. So we're going to get into the basics of what we do, who we are, and what we do here, and we're going to start off with Rod Wagner, the director of the Library Commission. And he's going to tell us a little bit about what we do here. Go ahead, Rod. Hi. Hi. I have the honor of starting things off this morning with some comments, some basics, really, about the Nebraska Library Commission. And I'm going to be referring to some resources that I'm sure many are familiar with, and that's the Library Commission's homepage, and some things that can be found there that will make reference to a few things I'm going to talk about. Just let me know when you want to go to the app share. So, Christo, why don't you go ahead and click on the Library Commission's website because we'll go from there. Well, first of all, just some basics about the Library Commission to get us started, since we're talking about what is the Library Commission. The Library Commission is Nebraska's state library agency. It is unique in Nebraska, but every state has a state library agency. There are lots of differences among state libraries, state library agencies, but every state does have one. And the nature of Nebraska's state library agency is that it is an independent agency within Nebraska State Government, within the executive branch of Nebraska State Government. There is one state library that is actually under the legislature, and that's in Arizona, but predominantly state libraries are part of the executive branch. We have a staff of 45 people, and we also have the good fortune of a number of volunteer workers who do us lots of good help. And we have a commission that's our governing board. Six members, each appointed by the governor, they serve three-year terms. They can be appointed to a second term. These folks are public representatives. The watchfulness of the citizen, that's their role, and that's one of the terms used in regard to Nebraska State Government. They meet regularly. They have a meeting every other week, and in fact, they have a meeting coming up this Friday morning. Well, one other thing about the nature of the Library Commission, it is an independent agency within state government language. There are code agencies and non-code agencies. Code agencies are the ones that are directly under the governor. That is, the governor appoints the heads of those agencies, and they are directly accountable to the governor. Many others, like the Library Commission, are boards and commissions that have different types of governing arrangements. The Library Commission has its six-member commission. Other independent agencies may have some other type of governing body. We're indirect in that our commission members are appointed by the governor. But the agency director is appointed and accountable to the Library Commission members. Some of you may also recall that the Library Commission back in 2001 celebrated its centennial year, centennial anniversary year. So it has been in existence for a long, long while, and obviously with many changes over the years, it's much different today than it was back when it was originated. But it still has many of the same purposes, and that is to promote, develop, coordinate library services. I want to mention one very significant year along the way. There have been many milestones along the way, but in 1972, new legislation made some significant changes in the Library Commission. In 1972, what was then the Nebraska Public Library Commission, became the Nebraska Library Commission. And that, the significance of that is that the commission was given responsibility for promotion and development and coordination of library services for all types of Nebraska libraries. We work with certainly the public libraries, also the schools, the colleges and universities, and special libraries. Very characteristic of Nebraska libraries is the coordination, the efforts to collaborate among libraries. Also in 1972 was the enactment of legislation that created the Nebraska Publications Clearing House. A very significant activity to give the commission or the clearing house as a division of the commission responsibility for collecting and making available Nebraska state government publications. So in 1972, that changed some of the governing statutes for the Library Commission. Going to the About the Commission page, I'll make a reference to that next. There you will get a much more detailed listing of the commission's services and my colleagues here and in future sessions will be referring to those in more detail. There is, when you go to the, when you click on the brief description of services, you'll come to the commission's statement about mission. And that mission statement comes from Nebraska statutes. In Nebraska statutes, the language states that the commission is responsible for promotion development and coordination of library and information services. Actually, it doesn't say information. That's a bit of an expansion that we've made here at the agency. And in our own planning documents, we've added over the years an additional statement about advocacy for the library and information service needs of all Nebraska's. So that's an adopted statement of the Library Commission referring to its central mission and purpose. More recently, we've also added primary goals. Goal one is all Nebraskans will have improved access to enhanced library and information services provided and facilitated by qualified library personnel boards and supporters with knowledge, skills, abilities and attitudes necessary to provide excellent library and information services. And the second goal concerns the technology piece. Nebraska libraries will have appropriate technology to access and deliver online library and information services. Those goals are part of our current long-range plan that we prepare every five years for the Institute of Museum and Library Services at the federal level. And that we are required to present along with other assurances and so forth for receipt of federal LSTA monies. And speaking of monies, that's a central part of what we'd like to mention as part of this basic introduction to the commission. The commission receives its funding through the Nebraska legislature. The appropriation process is cyclical. We have two-year budgets, a biennium budget. We're in the second year now. Today begins the 101st legislature first session that has just convened this morning. And one of the major activities of the legislature will be the approval of a state budget for the next two years. And since we are in such uncertainty about the economy, the recession and so forth, it will be an especially interesting session. Another interesting activity that's going on that concerns us because part of our funding also comes from the federal government, the LSTA monies. We're in doubt about funding for this current year as well as the future. But also, many of you may be aware that the discussions between Washington and Washington will result in some major federal funding to attempt to get the economy started, revived, and so forth. And there is a proposal that's being promoted to include library construction funds in a major economic stimulus package. So we're hopeful that that may happen. We've been getting good responses from many Nebraska libraries about the projects they may be prepared to begin on somewhat short notice. I'm going to stop there because we have some other people here to talk about their areas. We'll have some time later for questions and we'll be happy to take those up then. Can you stop now and I believe we're going next to Beth. Hi, this is Kevin Goble. First, I'd like to ask, did you have any questions for a while? Did anybody have any questions right now? If so, go for it. Ok, well we'll just go on with government information services then. So I'm Beth Goble and I'm part of a team of four people at the library commission. So here we are. We're the bleeding edge here is our team is the only one that I forced yesterday to stand up against the wall and have our pictures taken. So I'm Beth and Lori Salers is next. She works mainly with the federal documents in Nebraska Memories. Bonnie Hensel is our state document staff assistant and Jennifer Rampe works with all of our Clearinghouse staff and I'll tell you in a bit what the Clearinghouse means and she also provides administrative support. So she may be the voice you hear when you call in on our 800 member. So I think what I'll do is I'll just go through the high points of what we do and kind of tell you which person is involved in most of that. So if you'd like to start Kristen by just taking us to that Publications Clearinghouse website. We've got Chris driving for us today for which we're ever so grateful. Yeah, Rod and Andrew 1972 being a banner year for the library commission and it was the year that the statute set up the Nebraska Publications Clearinghouse and our main responsibility is to provide government information services for everybody in Nebraska. We loan out many materials to Mark Collection. We have a lot of them online now and anybody you don't have to be have a library card or anything like that. We actually do direct loan not only within Nebraska but to other states. So one of the main things that statute told us to do is become part of the Federal Depository Program. So I don't know if you can find that link a little further down, Kristen. Yeah, right. There was a time when we collected more than 60% of the publications in the government. This is the program operated by the government printing office in Washington DC. We've now greatly reduced that. I think we benefit greatly from having our regional depository right up the street from us. So now we collect a pretty small amount of material and a lot of this is online. Lori Sailors and Jennifer Rampe are the two people who work primarily with getting those documents in and cataloging some of them with hotlinks usually for online catalog. So we can get back out of that one. I wanted to spend a little more time talking about the state documents program and if you could just go to the electronic state documents program link. This is something that primarily Kevonny Hensel is the one who works on this, is that statute told us to start a depository program which we did in 1972 and originally we would send microfeesh copies of publications. Basically what we do is try to stay in touch with someone with every Nebraska state agency and request that they send us copies of anything that's multiply produced and intended for public distribution. So that can be annual reports, it can be special reports that they did that for example the Atra State Developmental Center has been in the news a lot lately. Any special reports, legislative reports relating to that we would try to get it. We collect those in print. We no longer do the microfeesh program, we do this electronic state documents program. So what Bonny does is we still get the publications in print, a copy goes in the collection, we still try to send one to the state historical society for the archives. Then a selected number of those she either stands them or downloads them from the agency's website and puts them in if you want to just click real quick on that state government publication we have really an enormous list. This is arranged alphabetically but what it is, you can just pick the letter of your choice and just click on that of state agencies you can then click on, just click on any of them they probably don't have a lot of stuff. But this is most of these links are still links directly to the state agency but in some cases Bonny has been scanning key publications. That one is probably that's off their website. Key publications, particularly things like annual reports Bonny is now downloading to our own website. We probably don't want to explore a lot of time looking for one. But I can just tell you that what was our Feesh distribution program is down in the electronic distribution program. She's creating files for these on our own server and our pledge to people is that these will remain current. In other words we don't have to worry about these being taken off of an agency's server if they decide they don't want to have that particular publication up online anymore. It will stay on a library distribution server and in a lot of cases if it's something that like an annual report it's something that's a serial publication that there's going to be a new one every year. She's making an index page and if you go to the library commission online catalog link and you don't need to go through all this crystal but if you were to type in the word epidemiology for example you would come to a link for something called from the Department of Health and Human Services called the Epidemiology. I'm using that one because I had to use it in depth or recently but what you would see at the bottom of our catalog record is a hot link to this index page. So my message I guess to any library can participate in this. We're no longer limited to the 14 depository libraries that we originally had and you can back out of this one Krista. Any of you that's interested in signing up to get these we put a look if you just you have the URL of this this website you can use our to go down to What's Up Doc further we converted what was the bi-monthly newsletter to a blog now and Jennifer Rampy is the one who put out our What's Up Doc publication we're not going to do it as a bi-monthly newsletter anymore it's going to be a series of blog postings like this so this is you can subscribe to this via RSS or you can just go to it any time you want and you will see new publications and should you decide you wanted to have this in your own online catalog you can use the information that you see here there's an OCLC number and you can go ahead and actually download the catalog record we catalog everything that we get in OCLC so you would be able to add the link for that and if you look at that second one down the spring seed guide you see that the file name ends in HTML just click on that real quick that's one of those index pages I was mentioning so if you were to download that into your catalog you'd only have to do it once because that one URL will stay the same and every time we get a new seed guide it would be added to this page so I just wanted to let you know about that and if you want to just go all the way back to that list of links just want to quickly mention some other projects that we work on our documents team we help out with Nebraska Memories this is primarily a network services project and I'm sure you're going to get a whole session about this later but Lori Sailors goes out and makes site visits so we're hoping that there are many of you out there that are interested in participating in Nebraska Memories and you could contact either me or Debra Drago said about that and someone would come out and visit you to talk about what you might have in your collection that we could use for Nebraska Memories and we have an offer right now where we would come out and scan some of those up to 50 items for you and that's what Lori would do and we would come back out with a portable scanner and scan up to 50 of your items and then we would get those put into Nebraska Memories for you so that's a really fun project for Lori to work on and we're really happy to be able to help out with that and then I think the last one I'm not going to spend a lot of time on this but our team works on what we call the archives the library commission and our archives has material relating to Nebraska library history and we've done some scanning of some of you may remember our Centennial the website relating to that and this was sort of an offshoot of that, that was a that one, we've scanned some other materials like our own biennial reports, we keep important records from the regional library systems and the library commission, so my team works on kind of keeping that archives in order and tidy and that's probably I guess the one thing I didn't mention but Lisa's going to say a whole lot more is we do work closely we're really part of the whole information services service here at the library commission I spend about 10 hours a week on the reference desk Bonnie Hensel also works on the reference desk various ones of us work on some things they're just going to talk to you about the FAQ so you'll hear more about that from Lisa Dave, you're next first, does anybody have any questions for Beth? Hi everyone, I'm Dave Wortley and I'm with the talking book and braille service staff of ten and a half MTEs and about 50 volunteers that they help us out talking book and braille service provides free talking books, magazines, playback equipment and braille as well as movies that are described that is a second sound track that tells the audience the costumer character, the settings, the action things that they would miss if they can't see the screen so those are called audio description movies we're like a public library in what we offer to people and we're talking with the Library of Congress that has a division called the National Library Service and we're part of the nationwide network of cooperating libraries that we serve the entire state I wanted to show you the application for it's online like a good bureaucrat I think everything begins with an application form and this application form of page has one for individuals, has one for facilities and a special section for schools have been guided through and extra schools have to go through to sign up for the first year service with us now we do send out paper forms of applications to all the libraries that ask for them and we have to do that and the other thing to remember is you can print it off and use one of these online forms just as well but we can't accept electronic signatures and we need the original autographs for the certifying signatures so you really need to print off and then sign for it which you can click on individual applications this is what it looks like so we need to know the person's name and address contact information and so on and then as you scroll down we need to know why they need service are they blind or are they visually impaired do they have a really disability some form of dyslexia if we do serve some people who are deaf-blind and physical disabilities could be wide-ranging but it means that for some reason they can't hold a book or turn its pages stroke is a common reason arthritis or tremor would be a reason the conditions could be temperate but they could be permanent so if you have an accident and you have both arms in a cast then you would qualify for service if you had eye surgery but if you're going to get better you would qualify while you're recuperating and with that we're in consign for all the readings except for reading disability it has to be a medical doctor it has to do with the way the federal guidelines are written but we do appreciate when you good folks refer people to us and when you sign the application forms to enable it to happen they can also have the form signed by the IPA professional and nurse doctor a rehab counselor most medical professionals or counselors can sign the application as well so let's go back I wanted to show you some things that I want to go back to to the camera I'm holding up something called Talking Book Topics Talking Book Topics I know you can't read it but it comes out six times a year from Library of Congress it's a free magazine that lists the new Talking Books that came from their vendors to us here in Nebraska and people love to get this in the mail these are the best sellers there's some books in here about opera there's books in here about of the western administrative romances we have Hitler's beneficiary thunder racial war in the Nazi welfare state from the start of World War II we have books called Happiness to History here it is one on cooking up a starless Stan Stern who is a teenager who wrote a cookbook one on skin cells there's one on the musician Stravinsky anyway about four or five hundred new books get announced every six months every six weeks people love to get this in the mail they go through it and they call us up and say and they order by RC number and they have long lists of books to request our counterpart is NLC Interchanged which is our newsletter it's about the library plus the new books from our own studios we called our studios the Prairie Lane Studios and volunteers worked with paid staff to record books and magazines of Nebraska interest and we announced these in our newsletter some of the ones we've announced recently are Calling Me Home by Patricia Herms I think it's Hermes and she wrote for young for young readers grade three to six we did the cleanup by Sean Doolittle Nebraska author living in Omaha is one of his mystery suspense books Prairie Whispers is by Chuck Miller he's a school teacher wrote about Nebraska history for well these are grades four to seven it's about homesteaders who pioneered along the Nye River we recorded America our next chapter tough questions straight answers by Senator Cable and that's going to be popular at any rate our Nebraska books and magazines are now the interchange it kind of goes along with the topic now the main thing of our system still is our cassette player I'm going to hold this up but it's a big clunker it was designed in the early 1980s and it's a work part of the agency of the program 20-25 years it has served us well and these machines go out and come back again they're cleaned and repaired and refurbished by if these can be 10G it has come to an end and cassettes are simply over we're the last major market for audio cassettes anymore I'm going to hold up one of our three books this is a belt in this book can hold on almost 200 pages of text which is a remarkable amount of material now there's a future for the player because we're going to move to digital flash memory cards and two books on cassette plus two books on flash memory but even after the transition to digital we will need these machines because by the congress we're using the cassette still for the magazines for the foreseeable future would you click on the player description I'll go to that and provide these digital players here they are you can see the digital players are about a third the size of the cassette machine I held up they have very long batteries about 20 in that little blue case the cartridge is one cartridge will hold the entire book they're very durable they are reusable by the like but the unit cost is dropping and I think it's going to be a good future for those now we're going to start seeing these players late winter early spring first person in line will be the veterans and we will serve them first by law veterans we hope for a four year transition but they're talking in terms of a six year transition for everyone who needs a digital player will fall over we will go through a transition and we think people have good spirit about it and good will and they will be patient when they need to we start getting our digital books the books are about it's the same footprint on the shelf as a cassette player but a little bit thinner and they'll go through the mail it's free matter there's another way they can get service and would you go to the download pilots night Crystal I gave you some this is up and going right now people today can download talking books into a digital player that they have to buy on their own because a federal program player is still being manufactured on his way to us to name a password and beyond that only authorized players can access the books to do that they're very concerned about copyright from that capital A did you see that that matters there there he is you now you can search by authors all titles are all subject to over 13,000 are there now recently at the McLean family book three of the series by Hawkins secret of Robert's case is a never one looks like a young adult well younger than that braze school reader six anyway people will be able to look at the new books are searched the larger collection 13,000 selections right now in about 37 different magazine titles are offered as well we have about 30 Nebraska's who are now doing direct downloads but last October we had zero so it is growing and we think that it will become all a more key player not as important as books through the mail from us but still people who can handle high-speed connection on the internet can handle the computer part of it will be able to do direct downloads 24 seven instead of waiting for us to respond through the mail I want to show you one more device before the driveway link with my time and I need to have the camera on I'm holding this up it's called a Victor Reader we bought this it's one of the few commercial players that is authorized to use the NLS website and this cost $300 and it comes with a you have to buy a flash memory card and a card reader so $350 what you would expect to pay but this is a good a very nice device and this is one that is most popular with Nebraska's the other units that they can also buy is one called the level start icon one called the Braille Plus Mobile Manager which is put out by the American printing house for the blind they're more expensive but they also do more things they're more like a PDA as well as a digital player at any rate so what we thought was coming with digital books we recognize the era of the sets has drawn to a close so we'll see something happening by early spring and books and people's hands by spring summer thank you that's that's my presentation okay any questions right now for Dave thank you Kristi Dana asked in the text chat they were coming out wait back to see the first books by late winter and the first players by early spring any other questions for Dave great we'll all take up the last bit of the morning I'm Lisa Kelly and I have the information services agency and for most of your libraries this is a service that you're very familiar with referencing in your library loan however ours takes a little different twist because we serve librarians and state employees so part of our reference interview sometimes is who are you and a public library would never do of asking that so we certainly want to have everyone who calls us get to their local public library but if we're the right place for people to come we want to answer their questions as well so you may notice that our reference interview is a little more invasive than others so that is why I have a team of seven people and no picture but Beth and my team are really good close cousins to one another and we work closely with one another we are available always from Monday to Friday there's always somebody at the reference desk so we have people who go out to consult and should do so but we always have somebody here so if you're feeling like you can't catch anybody you will always find somebody at the reference desk and sometimes we are asked if we have a direct 800 number and we don't but if you call the main desk and ask for reference or interlibrary loan you'll be sent down to our desk where you will hear a live voice I sometimes say we're a librarian's library so we collect things in our collection here that are helpful to you as librarians or media specialists about buildings programs serving special communities Hispanics older citizens so that is here for you and we collect library science journals and really are protective of keeping those long runs of those journals so those are here for you we'll check out entire issues and so let's go to the OPAC site if we can and Beth has shown you this link before but I want to point out some things that we have in our collection here it would be down towards the bottom probably standard search this is our public catalog and you'll find it from our front page some of you want to use videos for your trustees or DVDs we are only buying DVDs now maybe you need board certification you can actually search for items here and look at the really handy chat box on the right hand side in the hours that we're open if you're having trouble finding something Julie is there right now when you chat with her she's at the desk so I can be here right now so look at this is all it takes for you to chat is just to type something in there I'm looking for videos or DVDs on how to plan a meeting or trustee training we can get right back to you and look how quick Julie was I knew she was fabulous and she's also watching our program right now so another service that we provide is interlibrary loan and as I look at the list there are about six of you listening today that use our interlibrary loan services and I am just like we provide interlibrary loan for any library in the state that isn't able to do that independently so we currently have over 400 public libraries and school libraries who use us for services so it is always helpful and I'll say this again to say who you are and where you calling from some voices I know we have two people named Shirley who sound awfully alive Shirley from Palmer and Shirley from Laurel and this is Beth saying I have mixed the two Shirley's up and place requests for the wrong Shirley sometimes so you can never give us enough information we are really happy to know who you are every time you call because we'll always try to say our name whenever we answer the phone as well and Chris is showing you the form right now this is just one way to request items from us you can also send us an email at that particular length there if you have a long list of things because I can attest to all of our handwriting really dreadful that it's great for you to email to lift to us so we can do journals we can do books we have done some subject requests I just did one yesterday for piggy banks and John Flynn so give us a call we are happy to help and the people who are answering the phones here have lots of library experience and can ask really great questions if you're struggling we want to be your backup for any kind of question that you have don't hesitate to call us it's an 800 call away 800 number call away or an email or a chat now if that's something that you like to do and let's see yeah let's go to that on the front of our commission one page is the lips button that PASCO likes to refer to that to click on the lips and so this is these are the numbers of ways that you can contact us and hopefully this will come up excuse me it gives our address it gives parking directions it gives driving directions when it gets there and there's a picture of Beth we wanted you to know we're really real people if you're an I am or and that is our address to contact us in any of those means or you can just use that particular widget which we just showed from the catalog and that's again Julie there and you'll notice that you're asking us when you click there so sometimes you may not want to reveal who you are you may want to ask a question and sometimes people feel silly asking a question but you could also say this is Jan from the weeping water public library help me I need assistance and we would be right there to help you and again see how fast I want only open only available the hours that were open but we hope that accommodates most of you so feel free to give us a try and chat with us we'd like to hear from you I'm going to switch to a couple of new services to end up here if you go to our book club kit that the mailing right there something was suggested by Alan who's in the network services team she said why don't you collect stacks of books singular titles and I thought that's a great idea and we're finally getting some good service here or people who are using the service and I just you in a time when perhaps politics or things we can't talk about we all talk about the same so if you scroll down here are the instructions for use here but you can see the actual cover of the book how many copies we have there will be discussion questions if Oprah's made it her discussion the website she's put together we try to give you all kinds of accompanying materials so if you want to choose that your book club we can get all that out to you and you can meet with your book club and just hand out copies of those while they're there we can also interlibrary loan copies of books however I would just warn you if it's a brand new book we do have to wait for the popularity to die down or for it to fall off the best seller list and additionally if you'll go back one we've Sally Snyder who works with young people here has recommended some of these that are more appropriate for you so we do have some young readers book clubs or mother-daughter book clubs I've heard of in the States and you may want to choose from these and it's from the same list but we have just used staff here and there is the new one book for Nebraska Kids for this particular calendar year you may want to check that out but the library systems have 15 copies and we have 10 here I'm going to wrap up with the Wiki site these would be all the book clubs that are available throughout the state keep this in mind when you're starting a new book club and you want to show this to your leaders so that they can just have ready multiple copies ok near and dear to my heart is the books and series website which we worked with the Talking Book and Braille staff to get started they are often asked what's the third book in this series and so are we the 15th book my patron needs this and you're out of your mind trying to figure out where all these lists come from and if you're like me you have to read them in order so you can search by author or you can search by a particular title or a series title for example Ivanovich or Stephanie Plum she nicely numbers all of her series so we know what those are but this is a terrific website it's really one of our most popular pages and if your series isn't listed there there is a place to contact us it will come directly to me and we will get that added to the list and last but not least is our frequently asked question page and this is something we worked with very closely with that team anytime we're asked a question more than three or four times we look at each other and say we've struggled with this before that's a frequently asked question and it becomes its own singular web page and in the top sites used upon our web page are the state symbols criminal records foods that are uniquely Nebraska how old do I have to be to do this that or the other and maps so they are heavily used please feel free to use them with your patrons as well lemon laws all kinds of information is there that we've struggled to find good information on so that is something that again my team works with another team and that is our FHU page and we are nearly at eleven okay any questions from any of you anybody have any questions for Lisa or any questions for anybody um who's here today anything else you wanted to know anything you wanted to have them elaborate any more on you can either type in the text chat or you can use your microphone you hold down the control key when you want to speak and you'll be able to ask us a question that way anything else you wanted to know about okay very quiet group today I guess we've covered everything we possibly can for you then that will um oh Janet tells excellent first time thank you very much Janet we're glad I think it was a success um oh and Jan there is applauding for us thank you very much Jan oh we got a few applause thank you thank you all very much well um if you do have any more questions want to know more about any of these services you do have the powerpoint with URLs um this last slide here that is our staff directory website you can get contact information for anybody on staff and the main 800 number here for the commission um thank you very much for attending our premiere episode of Encompass Live it has been recorded and will be available within the next day or so for you to listen to if you wanted to revisit any of the things we have discussed today and then thank you very much bye bye thank you bye bye so long everyone