 Cool, but at the end of the day where the rubber meets the road it's services So what we're seeing now is the transformation of the services industry generally and support specifically new ways of interacting with customers Chat email forums certainly phone, but faster more proactive service We're seeing instrumentation We're seeing things like the sea of sensors and data being collected so that when I call or I Email or I reach out to a portal the support organization knows more about me than they have in the past In fact, they know as much about me as I know Maybe sometimes even more and that's the transformation that we're seeing and today John That's the big message that I heard you know and and before we get in with Scott I want to just share with everyone my notes from today. It was really extracted a lot of good data out of this event We had a lot of guests on but some of the highlights for me Dave were we heard the goal of multi vendor We heard you know automation and technologies is enabling one and personnel and and personnel usage is another one retraining this notion of Data replication huge issue dynamic use of resources service will not be idle We heard from the Tinker twins the notion of public private and hybrid cloud how they all play together and really ultimately It's about data center scale and a lot of the support issues are not about what they were just a few years ago And that the support challenges are changing and they are around the new usage and the new behaviors Of the enterprises around how they're using their data how they're using their systems and ultimately It's collaborative environment working with social media networking and compute so to me that that social Collaborative piece ties everything together so it's really the key is leveraging this new environment Dave And that to me is the walk away from me. Yeah, and I guess the way I would sum it up With this with this statement. We're seeing the IT as a service economy and now we're seeing services as services That mentality is driving through services in a way that I've not seen and you know ever in the IT business So Scott what was today all about for you and what do you see going forward? We know we're We're launching a whole new set of services today It's it's really the culmination of a couple of years of work a lot of money went into this So we're really just thrilled to be able to go to market with us now We've we've tested this over the last six months with a number of partners and and customers And they're very excited about this. I know there's been some questions through the day about What this means for customers that we are we locking them in and I'll tell you we understand completely that that What customers want our agility choice and ROI so we're absolutely committed to choice if you look at the way We support single platforms with all the ISV relationships. We have back-to-back service agreements That's all about choice and in the data center you've heard about data center care And that's again about enabling a multi-vendor environment through these these partnerships that we have to make it simpler for our customers You know the the whole notion of this this new service Portfolio is all about being more personal in the experience more proactive and finally more simple And the only way to get to simple is to have that single point of contact And that's what we aim to do without creating any sort of lock-in in the environment Yeah, I mean customers are concerned about lock-in There's no question about it used to be hardware lock-in. You know, there still is in certain sectors certainly software lock-in operating systems and so forth and You know with Services this notion of self-service what struck me today is talking about hyperscale and how customers are saying look we want you to You to embed yourselves into our supply chain become part of that supply chain drop a pallet of disk drives on there I'll take care of it myself That's a unique business model approach that I've not heard at least forcefully And I think HP given its supply chain leverages in a good position What are your thoughts on that talk about that? So, you know hyperscale is just one of the many sourcing options I talked about this morning and really if you think about what those environments need It's it's a it's a misnomer to think that they don't need service What they may not need is classical traditional services, right? And that's one of the reasons why you see our services transforming into the new model, right? So so service is important to these guys It's just not what they used to buy from us and and we're going to keep developing The kinds of services that are meaningful to these guys Do you see that as a harbinger for traditional it organizations or is it more sort of a one-off or mega-scale web company? So I think you know that's an interesting question because I think as we build these components These component building blocks for for custom services We're going to have traditional customers saying, you know, I want that I want my own parts kiosk on site Or I want this aspect or or another thing that's typically tied to hyperscale or some of these other playbooks that we talked about So yeah, I do think that it's going to make the rounds and be adopted other ways It was interesting we talked to michelle weiss this morning and I put forth the notion and it puts you Making less money doing this being you know more proactive and more autonomic and she's an absolutely disagree with that And and I infer from that that the big part of that disagreement is that you can gain share You can be more competitive you can get more repeat business if you do a better job servicing Is that the basic economic philosophy inside? Well, I think so I mean I we we believe and we've demonstrated that when we do a good job when we produce a lot of value at the Right price point and then we went in the market. Absolutely right, okay john so So some of the other themes that we talked about today how cloud and and virtualization specifically are changing the whole notion of Stove pipe device oriented services Well breath and depth we heard a lot about you know Scott you mentioned when you came on A breath was a big big part of your initiative We also heard from your the way you guys are organizing your specialists out there your t s's and your experts master Master chiefs or master gurus. They're going deep too. So right right that seems to be a great theme Not a lot of people do that. It's very difficult to do so. It is that's a big theme Collaboration was another big theme I was really excited to hear about and something that I'm going to continue to watch because Social media is a big part of this and right will continue to be the tip of the iceberg here Around you guys just getting getting into the social data Not just for outreach and marketing but like for real transactional knowledge when things break when people complain Right to whatever So yeah, it's interesting because we have a very large call center operation field operation. But the fact is people Interact with us and interact with each other over these kinds of issues and in different ways today And we have to be not only aware but tracking all that stuff So absolutely So my question for you just a rep of the day is I say as the general manager you got to look out You got you got to look at the 20 mile stair and look at the future You got to understand what the next mountain is to climb while you're currently in on one now What's the 20 mile stair like for you? Obviously, you know these things are all themes What's your action plan going forward without you know, it's going to details, right? You know provides information, but just generally what are your what are your views in terms of what you need to do the next year or two? So we're just uh, again, we're just on the cusp of A major shift in the way we provide services and the way we create service experiences And so you can see us play this out right with all the things that you heard today But especially around data center care as the the industry shifts Pretty quickly. We believe to more cloud more hybrid More mixture of sourcing options cio's roles changing as we talked about this morning to being more about governance than management So we want to be in the middle of all that that shift, right? And we think we've got the right Formula the the right secret sauce to make that happen So that's really where we're going to focus over the next 18 to 24 months And you have the personnel with I love the The twins were on tinker twins is the first time we've ever done that on the cube twins before So another first for the cube, but really that's the challenge, right? You know as we've heard before on the cube it's like changing an airplane engine going at, you know, 35 35,000 feet, right? It's very challenging. You just can't it's not that easy, right? You can't evolve a customer into an operational capacity. That's right Overnight and Wallace in the air. So so that's the key balance. What do you see about that that environment? I mean, what do you say to those those customers? Yeah, so they give them comfort because they're scared, right? So so the tinker twins are part of the answer, right? We need more guys like that more depth and also breadth in the skill base and and so you'll see Continuous investment on our part to make sure that we've got the right people the right process tools all those things that create the value experiences Yes, so I actually see, you know, the the tinker twins I see as obviously on-site fixing problems, but I see that knowledge going into Automation going into proactivity, right and right and that drives the whole value It's like the rising tide lifts all ships that drives the whole value proposition up Right what what I'm very interested to see down the road is is how these offerings the foundation care the proactive care The the data center care and we really didn't get much into the life cycle event services How they evolve because I think that um, there's a lot of flexibility designed in at the same time They're designed to scale and I think it's it's going to be very interesting to come back a you know Year from now and say, okay, how would what was the uptake like? What was the interest? What was the feedback from the customers and and it's it's hard to predict, you know sitting here now But um, I don't know if you have any sort of expectations Well, I mean without going into you know, the future roadmap I mean, I think What you can see here is that we are trying to take again complexity and risk out of the equation for customers Make it possible for them to to rely on us to navigate through a lot of the issues while still having choice Right and and and that's the way the the the whole services line will continue We'll keep driving choice We'll work the partnerships will build the tools and the skills and so on to enable all that And I think what you'll see is on a system basis our services are Are, uh, I would say for the moment pretty mature What you see in this portfolio and the service base is a fairly mature view on how do you manage a system The bigger challenge now is how do you manage in a whole environment? How can you get a cio to spend all their time on governance? Versus having to worry about all these sourcing options and how to turn them on and off and combine them in Interesting ways to enable these new business models. That's what we want to be about That's really the future for for technology services. I think I agree with you I think one of the things we were talking earlier about rogue it rogue developers Is it just is just a way that highlights the the key challenge right now or key demand point for customers Is that it's a real-time environment right where speed and business speed is is the key driver And so, you know people are circumventing, you know compliance just to get things to the market So so this is a big problem for these big enterprises. It's not you know, the products get all the sexy, you know news Oh, new, you know pro-liant new gen eight, but at the end of the day, you know issue prevention and first time resolution Our core you don't get that done right a lot of things happen that are bad You know compliance is obviously one the lawyers and the cfo will care about Um and the cio eventually gets fired for that but uh, you know, um, but there's big problems So eliminating that is what's cool. You guys are leveraging those technologies Yeah, the way we talk about it is you can't enable agility choice in roi if you don't have a stable environment So that's table stakes And that's the other thing I'd say is we have to be excellent at that We can't take our eyes off the ball in that regard But we've got to be able to do that in our sleep and then add all these other pieces of value I feel like um, you mentioned complexity and risk It is complex and it is risky. Yes, and um, I feel like the I wonder if you can comment on this. I feel like the complexity is getting more concentrated When you see cloud service providers, you see, you know, google and facebook There's a lot of complexity in their in their it operations And now you see enterprises sort of mimicking them or trying to at least in certain aspects So that complexity is still there, but it seems more Concentrated and I think the risk is actually getting lower because it is becoming more consumerized more throw away The life cycles are, you know much faster of devices open source You know takes away certain virtualization. I mean, we heard from Paul Moritz at vm where Two years ago said that, you know, that was the year that there were more virtual machines shipped than actual physical machines But I mean you think about the support business that we've been talking about here I mean, I mean, it's not mainstream news, but people look at break fix was the old way when something was broken Made a phone call get fixed now with virtualization You're getting a whole another dimension of what break means what fix means So I think what you guys are doing here kind of points to this new model of break fix was an old way Based on machines now you have software and other technology enabled in this fabric It's just different model. I mean a completely different model and the complexity is being hidden from the user In a large way, but again, it's it's probably more complex than ever And my my thinking is that that has implications for you in terms of how you deploy your resources And you know the skill sets that you bring and the the technology the automation the data analytics that you bring to bear So when I look out you do buy that premise that it is getting more complex yet concentrated But certainly less risky from an end user standpoint But what about the overall organization or do you think there's a flaw in that? Yeah, so I I guess I see it differently than that because we do think complexity is going up But you know you don't get choice for free Right if if if you want absolute choice to be able to mix and match and create platforms Based on a lot of the the great technology that's out there from from all these companies We build those relationships with those companies so we can bring that all together for our customers That's huge and if and if you try to do that on your own That's very difficult and then managing is very difficult keeping it aligned and up to date and Diagnosing where issues are it's hugely complex. So I think actually you get risk From all of the choice that you have and you need somebody to take that away from from the equation And so we're willing to do that we've invested to do that and a lot of customers are saying to us that that's great Because that lets me go focus on innovation and other things that are important. Yeah, so let me restate So I think as you concentrate the complexity through integration There's obviously value that reduces risk to the extent that you don't concentrate that complexity You have you're going to face a lot of risk. That's really I think that clears it up from my mind Anyway, fair fair enough. We're aligned. Okay. So that's that's good. Well, Dave. It's been a great day I want to just say that we're excited that the cube and silicon angle TV and wiki bond can be here at the hp event Scott, thanks for hosting us and allow us to to come here appreciate your thank you all your support Your team's been great. It's been fun to work with and and we're excited about services angle.com Where we're going to be profiling and talking about all the trends around services from customer support To cloud services to the business of services the disruption of services in this new model of cloud mobile and social I'll say on wiki bond.org. You have all the research Dave. You've got some recent research You put out on a big day. That's the impact convergence converged infrastructure. We size that market I also want to say watch services angle over the next couple of days You're going to see a lot of blog posts come out a lot of these videos will be highlighted We'll have an aggregation page. We'll share that with you on twitter and and on our network So thanks everybody for watching and john. I'll turn it back over to you All right. Well, I just want to say that's a wrap from here in Los Angeles. You're going to watch the cube We have more events coming up the whole calendar in the spring film We're going to have a summer tour again, Dave So it looks like we're going to do the summer tour again like we did last year There's a lot more i'm trying to get google to give me the approval to come into google io in june Although they don't have a lot of space requirements because it sells out literally the minute this tickets go on sale So we're going to be at bmworld emc world sapphire Hp discover i hope yeah, oh riley wants to go to the where conference So we'll see you'll see us expanding rapidly with the cube You'll see a 24 7 network come out next quarter So you're going to see a lot more video a lot more production from the team I want to thank kian for doing a great job today out there on the on the production alex williams for being executive producer today for markers and hobkins and Well, I think everyone at hp for their great support and for you guys hosting us. Thank you very much And thanks for watching and we'll see you at the next cube