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Secrets of service - Rita Gilligan, 40 years w/ Hard Rock Cafe

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Published on Jun 16, 2011

From Nation's Restaurant News: Rita Gilligan was one of the first waitresses hired when the Hard Rock Cafe opened in London on June 14, 1971. She remains a brand ambassador of the Hard Rock. Here she offers tips for wait staff. Read the story, "Employee Retention the Key to Success," at: http://www.nrn.com/article/employee-r...

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