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Streamed live on Jan 25, 2015
The importance of community involvement and engagement can’t be over looked by brands, but many brands start that engagement focused on external customers and prospects. Ideally the brands greatest ambassadors and evangelists are their employees and by switching that focus of community engagement internally first will make the external community engagement that much more successful.
We will be talking employee advocacy, employee engagement, social business tools and overall brand employee to customer relationships.