 So, today we are talking about interviews and facilitation. So first thing about interviews, and you may have seen this in the example and the template, but there's a general structure to conducting these quote-unquote semi-structured interviews. So starting with an introduction, just describing what you're there to do, what your goals are, what you're interested in learning, confirming the time limit, and just really being warming people up to build that rapport so that they are comfortable speaking with you moving forward in the interview. To that point, starting with some really broad background questions, really warm-up experiential questions. So nothing that's tough, you know, tell me about yourself, what do you do, what's your day-to-day like? So some really broad just having them speak, but also can give you some information about their experience and, you know, about themselves. And then jumping into more topic-specific, more narrow questions, again, still keeping these open-ended, but really serving to answer your research goals, get at your assumptions and hypotheses, and serves as a guide to what needs to be covered, because one thing that's going to happen in all conversations is you will go off script. There is never a day when you're going to stick to this structure, things are going to go all over the place, but having your questions and topics spelled out and serving as a guide for you to know what you need to cover and have answered by the end of the conversation is nice. And then some wrap-up questions. So this is always a nice place to just give them the floor, like, is there anything else you want to share with me? I have this quote-unquote dream world question. It kind of depends on the context, but if you're thinking about, you know, asking them about improving a process, you might ask, in a dream world with no constraints or restrictions or anything, how would you do X? And you might hear some really interesting responses there. So it's a great kind of, like, way to close up the conversation. And then, obviously, at the very end of the interview, thinking the participant, and then if there are any follow-ups or incentives, I'm discussing that. And it is also nice to share what you're planning to do with this information. So if you're doing some interviews now and your next step is to, you know, think about redesigning a system, letting them know that so that they don't think that they're just, you know, telling information for no reason, that you're actually planning to do things with that. And then taking it a step further, if there's a way that you can share back what you've learned, that's also great. And again, sometimes that's not possible, but if there's like a summary or a post that you can share out, something like that is also really nice to let your participants know that they've been heard. So when you're writing these interview questions, make sure that they tie back to your research goals to ensure the best use of your time. I don't know if anyone experienced this, but when you start writing questions, you start writing lots of questions. Like you want to ask them so many different things. Just make sure that the ones that you are asking in the session tie back to your research goals and again make sure that you're using the best time. So there are going to be times you're going to skip questions, jump around in your interview guide just in order to cover the things that are most important to learn. So questions should be open-ended, semi-structured. This allows for participants to interpret and answer the questions in whatever way makes sense to them. It's actually really interesting. I've asked questions and they may have taken it a different way than I intended and answered it in a specific way that led down a whole different train of thought that I learned so much from. So being really open, that's a note in these sessions that you're there to learn. There's no agenda. Let them say what they need to say as long as you are getting insights into the goals that you had for the session. Be personalized and conversational to assure participants that you're listening. Neutral and unbiased, again, don't write any leading questions. Don't answer any of your own assumptions. And yeah, that last point is to prevent confirmation bias, because if you ask, people are agreeable. So if you ask things like, this would be really helpful for you, right? They may say yes when they don't actually mean that. So making sure your questions are neutral and biased and not leading.