 Hi there, my name is Hadi. I'm from the IT department at American University of Sharjah. Due to the situation that we've had at the university, we have tried our best to ensure that all faculty and staff have the right equipment, the right knowledge in order to work remotely. We have trained over 600 faculty and staff within three days, got them all up to speed on how to use our software. We have been providing the faculty with online collaboration tools, software such as Blackboard Collaborate, Google Mies. We created WhatsApp groups for students and faculty so we can be accessible at any time. We also created hotlines for the faculty as well and for the students. We've also been updating our ITFAQ so most of the commonly answered questions that we have, we've been putting on the website, we've been constantly updating it and just providing a lot of outlets for information for faculty and for students and just make light of the situation at hand that we have now.