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Dian Killian - How to Communicate with Difficult People - and Enjoy it!

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Published on Jul 28, 2010

Full program online at learn.opencenter.org

Dian Killian - How do you respond to difficult people and situations in a way that ensures your own needs are met and you don't later regret? Communicating effectively and compassionately can be one of life's greatest challenges. People often misunderstand words or intent and hurt each other with careless speech. In this introduction to Nonviolent Communication, learn how to increase your emotional intelligence and improve your communication skills—even with the most difficult people.

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