Service Recovery and Guarantees





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Published on May 15, 2012

http://www.UpYourService.com - http://www.RonKaufman.com
When things go wrong, bounce back! Effective service recovery and guarantees will turn upset customers into loyal advocates and team members into true believers.

Ron Kaufman is the New York Times bestselling author of "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet", and is the founder of UP! Your Service.

This new culture assessment tool may be useful for you and your team: "Do You Have an Uplifting Service Culture?". It's available at no cost at http://www.UpYourService.com/assessment

Visit http://www.UpliftingService.com to read more about Ron's book and access free chapters, resources, and tools.

Go to http://www.RonKaufman.com to learn more about Ron, watch a keynote speech, and hear from his clients.

Visit http://www.UpYourService.com to learn more about Ron's work around the world and connect with other leaders who deliver uplifting service.

Click on http://www.youtube.com/user/RonKaufma... to watch more videos of Ron discussing the principles of uplifting service.

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